McKinsey & Company
DECEMBER 1, 2020
In 2021, the COVID-19 pandemic will accelerate industry trends, with shopping shifting to digital channels and consumers continuing to champion fairness and social justice.
31 West
JUNE 24, 2020
Enterprises today, need their resources in place, to move forward, to take their business to the next level. With so many areas to cater to, it might get overwhelming to manage emails, routine work, customers seeking support, the list is endless. Having said that, all of the above issues remain high on your priority list, let alone be ignored. That’s why companies that provide outsourcing of help desk services are of great importance to businesses who are looking to facilitate IT operations and
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Magellan Solutions
NOVEMBER 23, 2020
The COVID-19 pandemic has swept the world, and continues to affect us all. Now, we are living in a new kind of normal. And everyone, including law firms must adjust accordingly. But any change can fill us with uncertainties. You might ask yourself: what exactly are these changes? And how deep are its effects on me and my business? Most of all, how do you ensure success despite this new predicament?
Automation Anywhere
NOVEMBER 16, 2020
It’s no secret that businesses search far and wide for ways to gain an edge over the competition. Sometimes, getting that advantage is a matter of making the right hire—namely, in this case, a data engineer. What is data engineering? The role of the data engineer is to mine data. They use their skillset to build architectures such as databases and processing systems to extract value from the data, which can then can be used to add value to a business.
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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.
Customer Serv Outsource Smarter
MAY 20, 2020
Over the years, CustomerServ has answered numerous questions from business leaders about outsourcing. Misconceptions and fears related to outsourcing often prevent organizations from experiencing the benefits of a strategic partnership with the right call center vendors.
Jonajo Blog
NOVEMBER 11, 2020
Did you know that by 2040, 95% of all purchases are expected to be via ecommerce? Ecommerce is one of the fastest growing revenue streams for businesses. As of 2017 China (the world’s fastest-growing ecommerce market) had an estimated value of $672 billion. Sounds like a huge opportunity that you don’t want to miss out on, doesn’t it? But what is it?
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
SourceFit
DECEMBER 13, 2020
The Philippines BPO ( business process outsourcing ) industry is expected to perform better than the Philippine economy this year although the sector will not see revenue growth, according to a study commissioned by the IT and Business Process Association of the Philippines (IBPAP) to revise industry forecasts up to 2022. Philippines BPO Companies to Lose Zero Jobs Despite Pandemic.
RampRate
NOVEMBER 4, 2020
Join us on LinkedIn - Facebook - Twitter - Google Plus. Intros that Elevate the Universe’s Energy: The Checklist As a kid in Minnesota, I introduced my friends to the best stuff: the 7-Eleven with the slushiest Slurpee, the shiniest guitar picks, and the finest baseball gloves. So I’m not surprised to find that, today, I have considered a walking trusted resource for all kinds of… Read More » Mastering Human and Business Development.
Pure Moderation
DECEMBER 31, 2020
1. What is content moderator? A Content Moderator not only takes the responsibility of approving content but also makes sure that content is placed in the right category before getting it live on a website or an online platform. In other words, the content moderator evaluates and filers the submitted content of users to be in line with the content requirements and standards of a particular platform. 2.
Avasant
DECEMBER 30, 2020
Digital. The post Avasant Featured in CIO Insight: Corporate Cybersecurity Defenses Outgunned by Cybercriminals appeared first on Avasant.
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
McKinsey & Company
SEPTEMBER 21, 2020
Normalcy by spring, and herd immunity by fall? We assess the prospects for an end in 2021.
Velocity Global
DECEMBER 23, 2020
The global economy was thrown into disarray in 2020, exposing critical supply chain vulnerabilities and causing businesses to rethink strategies. According to a recent Accenture report, 94% of Fortune 1000 companies said the pandemic led to supply chain disruptions, while 75% said COVID-19 negatively affects their businesses. To overcome these challenges, companies explore new ways to mitigate risk and reduce operational costs.
Magellan Solutions
APRIL 16, 2020
Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. While you can always outsource within your territory, a growing number of companies find it more effective to do it offshore. In fact, a lot of key industry players are taking advantage of offshore outsourcing.
Automation Anywhere
NOVEMBER 9, 2020
Human resources (HR) departments are fast-rising stars when it comes to successfully deploying Robotic Process Automation ( RPA ). A case in point: RPA deployments for HR shot up by 50 percent between 2019 and 2020, according to the 2019-2020 Sierra-Cedar HR Systems Survey. On the demand side, HR organizations are hungry for automation. HR has many standardized manual processes that are slow and cumbersome to perform and delay providing services for employees.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Customer Serv Outsource Smarter
APRIL 9, 2020
The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote call center agents for business continuity, risk mitigation and staffing fluctuations.
Jonajo Blog
NOVEMBER 4, 2020
Is it just me or does it seem like everyone and their mother is interested in marketing some product or service on social media? From the constant self-promotion of multi-level marketing companies to the viral tweets of fast-food chains, all levels, sizes and types of businesses are taking advantage of social media. But why? How come some businesses thrive on social media while others flop?
https://www.hcmworks.com/blog
NOVEMBER 11, 2020
When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs. The initial premise was that procuring people, with specific skills and intellectual capital, was not unlike procuring any other needed resource. Procurement traditionally concentrated on cost, risk, and measurement, and this competency was extended to staffing contingent workers.
Blue Ocean
DECEMBER 21, 2020
Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Working Solutions Outsourcing
DECEMBER 16, 2020
This year has been tough on businesses large and small. From retail to healthcare to food service, we have experienced plenty that could be catastrophic to any businesses. Here are some tips to help us all get through this time.
3Pillar Global
DECEMBER 10, 2020
How AI is Used in Finance & Banking. Artificial intelligence (AI) plays a critical role in nearly every industry–retail, marketing, manufacturing, healthcare, the list goes on. However, some of the most game-changing benefits of AI are specific to the financial services sector. The finance and banking industry has seen its fair share of ups and downs throughout the years–from the Great Depression to the 2008 housing crisis, and most recently, COVID-19–and dealt with issues
Avasant
DECEMBER 23, 2020
Press Releases. Redesigning Business Processes With AI And Automation. The post Redesigning Business Processes With AI And Automation appeared first on Avasant.
McKinsey & Company
APRIL 21, 2020
In our latest survey, global executives report a gloomier outlook than one month ago. Two-thirds expect a sizable contraction in the world economy, and a record share predict declining company profits.
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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
Velocity Global
DECEMBER 21, 2020
Following 2020’s historic economic downturn, companies seek new ways to increase revenue, compete for top talent, and diversify market shares. That’s why firms set their sights on global expansion for 2021. To ensure their companies remain compliant in new markets, HR professionals must stay ahead of 2021 employment law changes. These legal updates impact how, when, and whom companies hire overseas.
Magellan Solutions
APRIL 16, 2020
Outsourcing has become a global phenomenon. What was once thought of simply as a means to save costs has become an effective tool in helping companies grow and expand. Key industry players, at most, benefit from this business activity. Even startups and small businesses are now taking advantage of outsourcing to supplement whatever is missing in-house.
Automation Anywhere
DECEMBER 31, 2020
The rapidly-changing environment brought on by the pandemic year forced many companies to accelerate their digital transformation plans and implement automation within their organizations—seemingly overnight. Now, as we head into 2021, the focus on reskilling and upskilling the workforce has become more urgent to accelerate the growth of automation within organizations.
Customer Serv Outsource Smarter
FEBRUARY 25, 2020
The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in times of rapid change and transformation requires companies to stay razor-focused on their core competencies and the ability to innovate and flex with market demands.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Pure Moderation
DECEMBER 9, 2020
1. Live Chat Agents With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. The live chat service enables your customers will expect to provide the answers that they seek 24/7, 365 days a year. That is the reason why live chat support is used in a lot of businesses to provide real-time answers to customer inquiries.
https://www.hcmworks.com/blog
AUGUST 4, 2020
Your vendors are critical to the success of your company. They drive new growth within your industry and ensure your able to achieve revenue and profit goals. T hey are at the heart of many of your organization’s processes and activities. However, you might not consider how important it is to effectively manage your relationships with them. In the past, procurement was simply the department that bought goods and services.
SirionLabs
DECEMBER 9, 2020
In an ideal world, the need for a contract would perhaps be non-existent. That will not happen in our lifetime, and contracts will have a fundamental role across civil, private, and even inter-planetary deals (e.g. Mars and Moon exploration related contracts at NASA ). Many insightful discussions with one of my mentors ( Mark Voytek , Chief Customer Officer, SirionLabs) have led me to delve into the true purpose of a contract.
Safeguard Global
DECEMBER 7, 2020
After a tortuous path, Brexit was finally implemented when the United Kingdom left the European Union on January 31, 2020. As the transition period commenced, the COVID-19 pandemic and resulting economic uncertainty took everyone by surprise and dominated business leaders’ attention throughout 2020. But with the Brexit transition period ending on December 31, 2020, it’s time to look carefully at the post-Brexit impact on U.K. businesses that employ EU citizens.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
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