2020

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Why Outsourced IT Help Desk is Important For Your Business

31 West

Enterprises today, need their resources in place, to move forward, to take their business to the next level. With so many areas to cater to, it might get overwhelming to manage emails, routine work, customers seeking support, the list is endless.

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ACG GrowthTV – Improving Operational Inefficiencies at Private Equity Portfolio Companies

GlobalUpside

--> Improving Operational Inefficiencies at PE Portfolio Companies. -->. --> ACG GrowthTV. -->. Overview. The focus on operational improvement caused by the pandemic is now impacting most stages of the deal lifecycle.

Marketing 107
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Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center

Customer Serv Outsource Smarter

Over the years, CustomerServ has answered numerous questions from business leaders about outsourcing. Misconceptions and fears related to outsourcing often prevent organizations from experiencing the benefits of a strategic partnership with the right call center vendors. Industry Insights

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What Is a Managed Service Provider (MSP)?

https://www.hcmworks.com/blog

A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Philippines BPO Performance to Outpace Economy in 2020

SourceFit

The Philippines BPO ( business process outsourcing ) industry is expected to perform better than the Philippine economy this year although the sector will not see revenue growth, according to a study commissioned by the IT and Business Process Association of the Philippines (IBPAP) to revise industry forecasts up to 2022.

BPO 95
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Mastering Human and Business Development

RampRate

Join us on LinkedIn - Facebook - Twitter - Google Plus. Intros that Elevate the Universe’s Energy: The Checklist As a kid in Minnesota, I introduced my friends to the best stuff: the 7-Eleven with the slushiest Slurpee, the shiniest guitar picks, and the finest baseball gloves.

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What is Ecommerce and How Can it Enhance your Business

Jonajo Blog

Did you know that by 2040, 95% of all purchases are expected to be via ecommerce? Ecommerce is one of the fastest growing revenue streams for businesses. As of 2017 China (the world’s fastest-growing ecommerce market) had an estimated value of $672 billion.

Sales 97
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McKinsey’s Private Markets Annual Review

McKinsey and Company

Updated annually, our Private Markets Review offers the best of our research and insight into private equity, private real estate, and other private markets. Explore the findings from our most recent report and scroll for past years’ reports. Insights on Private Equity & Principal Investors

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What really lies in the Future of Risk Management?

Risk Guide

By Horst Simon, The Risk Culture Builder. Maybe the time has come to finally take the people side out of Risk Management—let us change the Basle definition and say Operational Risk is just systems, processes and external events, that is anyway the perception that was followed by most in the world.

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The Case for Going Asset-Light in 2021

Velocity Global

The global economy was thrown into disarray in 2020, exposing critical supply chain vulnerabilities and causing businesses to rethink strategies.

Payroll 52
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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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A New Year Ahead and a Dose of Inspiration—Happy Holidays from Blue Ocean

Blue Ocean

Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless.

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Panel – From Garage to Global: The Right Way to Expand Globally

GlobalUpside

--> From Garage to Global: The Right Way to Expand Globally. -->. --> On-Demand Webinar. -->. Overview. Businesses experiencing rapid expansion do not always have the luxury of learning all the do’s and don’ts within a global landscape.

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Work @ Home Call Center Agent – The New Disruptor?

Customer Serv Outsource Smarter

The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote call center agents for business continuity, risk mitigation and staffing fluctuations. Thought Leadership

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Top Benefits of a Vendor Neutral Managed Services Provider (MSP)

https://www.hcmworks.com/blog

When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs.

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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Tips to Stay Connected with Your Customers

Working Solutions Outsourcing

This year has been tough on businesses large and small. From retail to healthcare to food service, we have experienced plenty that could be catastrophic to any businesses. Here are some tips to help us all get through this time. Call Center Outsourcing

Retail 52
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Chazey Partners and COVID19: a New Staff’s Impression

Chazey Partners

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), congratulates its new-hire, Melissa Acosta, on … Chazey Partners and COVID19: a New Staff’s Impression Read More ».

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Identifying Automation Opportunities for Life Sciences

Automation Anywhere

Life sciences companies began the year 2020 with significant challenges, including COVID-19. The virus created an instant demand to fast-track products without sacrificing quality and profitability and to ensure continuity of medical supplies.

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You Need to Use Social Media for Your Business

Jonajo Blog

Is it just me or does it seem like everyone and their mother is interested in marketing some product or service on social media?

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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How to develop and nurture data warehouse, in the advent of cloud computing

comeMakeit

Introduction In the age of digital world, with the advent of emerging technologies, the amount of data being generated from an enterprise operation is increasing rapidly. This phenomenon of rapid and huge data arriving out of an enterprise eco-system requires new methods of data handling.

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Establishing your business in Italy

UnaTerra

Territory data How to set up payroll in Italy Getting. Read more. The post Establishing your business in Italy appeared first on UnaTerra. Countries Europe Videos

Payroll 52
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Webinar: Key Legislative Changes That Impact Your 2021 Global Hiring Decisions

Velocity Global

Following 2020’s historic economic downturn, companies seek new ways to increase revenue, compete for top talent, and diversify market shares. That’s why firms set their sights on global expansion for 2021.

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Philippine Call Center Hiring Spike During Quarantine

SourceFit

The Philippine call center sector of the business process outsourcing (BPO) industry saw a hiring spike during the lockdown in Luzon due to an increase in phone calls from customers stuck at home.

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The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

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Go Global. Act Local. HR Strategies to Keep You Successful Globally

GlobalUpside

--> HR Strategies to Keep You. Successful Globally. -->. --> Go Global. Act Local. -->. Overview. As you look to grow your business in international markets, there is a lot to consider with regard to HR and global HR strategy.

Sales 59
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What to Expect When Working with a Call Center Outsourcer

Customer Serv Outsource Smarter

The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in times of rapid change and transformation requires companies to stay razor-focused on their core competencies and the ability to innovate and flex with market demands. Industry Insights

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7 Reasons Why Your Business Should Focus on Vendor Management

https://www.hcmworks.com/blog

Your vendors are critical to the success of your company. They drive new growth within your industry and ensure your able to achieve revenue and profit goals. T hey are at the heart of many of your organization’s processes and activities.

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Tony Hsieh: An Inspiration in Customer Service and Life

Working Solutions Outsourcing

In reading about the recent passing of Tony Hsieh, two words come to mind—milestones and touchstones. Call Center Outsourcing

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Hire Global to Grow Global: A Conversation with A Global Recruiting & HR Expert

Speaker: Janice Stack, CEBS, Global Human Resources Executive

The digital age has given us access to a workforce beyond geopolitical boundaries. While this new access can increase productivity, it often comes with its own set of obstacles. Join Janice Stack, Global Human Resources Executive, for this insightful webinar on the ins-and-outs of expanding your team globally.

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Clashing Priorities: Vendor Diversification vs Efficiency and Vendor Risk Management

Sourcing Advisors Group

There is a brewing conflict in the world of Procurement – firms are aggressively pursuing Vendor Diversification while the same time, they are unable to manage most of their incumbent vendors, according to a recent Deloitte survey.

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How to Boost your Business with Data Engineers

Automation Anywhere

It’s no secret that businesses search far and wide for ways to gain an edge over the competition. Sometimes, getting that advantage is a matter of making the right hire—namely, in this case, a data engineer. What is data engineering? The role of the data engineer is to mine data.

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What Is a Sourcing Agent? And Why You Might You Need One

SourcX

Finding a manufacturer overseas is an increasingly appealing prospect for many companies that want to keep labor costs down, increase their profit margins, and gain access to a global skilled labor market.

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Why should software engineers think about product development in 2021?

comeMakeit

2020 has changed the scope and scale of many businesses. To sustain the pandemic, many local and diverse businesses are shifting online. They are looking for new collaborations as they change their traditional working styles.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.