Sat.Jun 22, 2024 - Fri.Jun 28, 2024

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Globalization: Connectedness and Interdependence of Economies

The Global Small Business Blog

©iStock/metomorworks For those new to globalization, it is a term used to describe the increasing connectedness and interdependence of world cultures and economies. National Geographic gives us an education on when globalization began, and the benefits and disadvantages of globalization.

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The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

Intelligent Sourcing

The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion powerhouse whose growth trajectory is nothing short of seismic. Take the IT outsourcing industry, set to grow to a value of £117 billion by 2027 at a compound annual growth rate (CAGR) of […] The post The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth appeared first on Intelligent Sourcing.

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What Is the future for work in a world of uncontrolled war and exponential AI?

Intelligent Sourcing

Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can remember buying a book called ‘Faster’ way back in 1999. It was the American science writer James Gleick talking about the exponential change taking place at the turn of the millennium. Now it […] The post What Is the future for work in a world of uncontrolled war and exponential AI?

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Chatbots Will Play a Major Role in Customer Service for 25% of Companies by 2027

The Global Small Business Blog

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: Based on artificial intelligence Rule-based Hybrid Learn about all the other top digital marketplace trends 2024.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Comparing Cloud Adoption Strategies: Cloud-First vs Cloud-Ready vs Cloud-only

Amzur

Introduction Starting a business used to require a large investment in servers and software. Now, cloud solutions provide a more cost-effective way to get started. Amidst the rush to migrate to the cloud, it’s important to carefully consider whether a cloud-first, cloud-ready, or cloud-only approach is best for your business. This blog will help you decide which strategy will give your business the best competitive edge.

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10 Reasons Why You Need To Offer Omnichannel Customer Support

31 West

We live in a world where people don’t just expect personalized messages from their favorite brands, but they want the entire shopping experience tailored to their unique needs. Receiving the right message at the right time is a key marketing strategy for businesses. However, connecting with your customers through the right channel is equally important.

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IMF Chief Urges U.S. Policymakers to Pay Off the Deficit

The Global Small Business Blog

©iStock/krblokhin International Monetary Fund (IMF) chief Kristalina Georgieva recently urged U.S. policymakers to take advantage of the U.S. recovery from the pandemic and pay off the deficit. Georgieva said policymakers should put the U.S. national deficit on a “decisive downward path,” in part to ensure investors do not start losing interest in U.S. treasuries.

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Hero, Villain, or Victim? Stories that Sabotage

Perficient Digital Transformation

In 1968, psychiatrist Stephen Karpman modeled what he called the Drama Triangle. With this, he illustrated dysfunctional mindsets that can derail social interactions. The three roles defined in this model are the rescuer (hero), persecutor (villain), and victim. This is another view of the lies we tell ourselves. Since the dawn of history, we’ve loved stories.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.

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How to Select the Right AI Low-Code Platform for Your Business

Amzur

The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Today in Global Small Business: How Small Business Owners Make It Happen

The Global Small Business Blog

©iStock/Drazen Zigic What's affecting me, my clients, my colleagues and other global small business owners: How small business owners make it happen. Impact in action. Small business owners spot opportunities to boost productivity. Quote of the week: "Supporting small businesses is not just about commerce, it's about community." – Michael Dell, Founder of Dell Technologies Global Small Business Study surveyed the owners and IT decision makers at small businesses across six countries to discover

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How to Configure ServiceNow Catalog Items for Microsoft Search

Perficient Digital Transformation

If you are using ServiceNow as your IT service management platform, you might want to make your catalog items searchable in Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow catalog items to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. 1 The CX downfall is a significant challenge for C-suite leaders, who believe investing heavily in AI across virtually every stage of the customer journey can improve CX quality.

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HCM Digital World Class Matrix™ Identifies Software Innovations and Leading Providers

The Hackett Group

HR Gen AI Adoption of 15% Significantly Lagging Miami, FL – June 25, 2024 – The Hackett Group , Inc. (NASDAQ: HCKT), released its first Digital World Class Matrix focused on the human capital management (HCM) software market – a growing segment of the human resources (HR) technology landscape – driven by technology innovation and increasing HR demands.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Why Did Apple Suspend Temu From Its Digital App Store in 2023?

The Global Small Business Blog

©iStock/4045 A lawsuit filed by State Attorney General Tim Griffin in Cleburne County is targeting the holding company of an online shopping service, Temu, and its business dealings, citing consumer privacy risk as a byproduct of the company making a profit. "While this is my [says Griffin] first state lawsuit against Temu over its deceptive trade practices, it is not the first time Temu's tactics have been called into question.

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UK Banks Ramp Up Digital Banking Services and Redefine Operations. What are the Implications for the Outsourcing Industry? | Blog

Everest Group

UK Banks Ramp Up Digital Banking Services and Redefine Operations. What are the Implications for the Outsourcing Industry? Facing macroeconomic challenges and shifting consumer demands, UK banks are reimagining their operations to stay competitive. This transformation involves cost-cutting, digitalization, and a focus on core business areas. The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation.

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Omnichannel Alphabet Soup: The ABC’s of Omni OMS

Perficient Digital Transformation

Omnichannel provides a seamless shopping experience across all channels, including in-store, mobile, and online means providing a consumer with the same inventory, pricing, and promotions across all channels. Availability, Buying, and Customer-service (A.B.C.) are the first building blocks for a great customer experience – Here’s what to consider Availability: Omnichannel starts with retailers’ ability to achieve higher inventory availability accuracy.

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European Contact Centre & Customer Service Awards (ECCCSAs) 2024

Intelligent Sourcing

The greatest awards programme in the European customer contact industry. For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to […] The post European Contact Centre & Customer Service Awards (ECCCSAs) 2024 appe

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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The Store That Helped Build Chicago

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "Right or wrong, the customer is always right.

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The Region Aspiring to be the Next AI Innovation Superpower | Blog

Everest Group

Saudi Arabia is rapidly emerging as a global leader in artificial intelligence (AI ) and generative AI (gen AI) innovation. Read on to learn how the nation is making substantial investments to become a pioneer in the AI landscape, attracting significant attention from global tech and investment communities. The Kingdom of Saudi Arabia has been historically dominated by its O&G industry and, until quite recently, was not perceived as a tech-savvy nation.

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Usability and Experience (UX) in Universal Design Series: Visual Disabilities – 4

Perficient Digital Transformation

Enhancing Accessibility: Usability and UX for Individuals with Visual Disabilities in Universal Design In this installment of our Usability and Experience (UX) in Universal Design series, we focus on the needs and considerations for individuals with visual disabilities. Designing for visual accessibility involves creating user experiences that are navigable, understandable, and usable for individuals who are blind, have low vision, or experience other visual impairments.

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Transforming Customer Service in High-End Retail: The Role of Customer Feedback

Working Solutions Outsourcing

As customer expectations change and technology advances, exceptional customer service has emerged as a necessity to ensure brand success. High-end brands thrive on their ability to provide personalized, exclusive, and extraordinary service that meets the high expectations of their discerning customers.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What’s Everyone Talking About in Customer Experience?

Blue Ocean

The contact center is ever evolving to meet the shifting expectations and habits of today’s customers. That’s why we like to regularly tune in to experts from the world of customer experience to find out what’s new. We checked in with some of the top thought leaders for their most recent thoughts about customer experience trends. Read on! What Happens to CX When the Whole Company Is Aligned Customer experience is a front-and-center topic for the contact center… but excellent CX depends on the en

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APAC CME Enterprise: IT Outsourcing as a Strategic Lever | Webinar

Everest Group

Live Webinar APAC CME Enterprise: IT Outsourcing as a Strategic Lever June 27, 2024 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m. ACT Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformatio

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Usability and Experience (UX) in Universal Design Series: Age-Related Declines – 5

Perficient Digital Transformation

Enhancing Accessibility: Usability and UX for Age-Related Declines in Universal Design In this installment of our Usability and Experience (UX) in Universal Design series, we focus on addressing the needs of older adults and the age-related declines that can affect their interaction with products, environments, and systems. Designing for age-related accessibility involves creating user experiences that are accommodating, intuitive, and supportive of the diverse needs of an aging population.

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Mastering the Art of Luxury Customer Engagement

Working Solutions Outsourcing

Mastering the art of customer engagement is essential for luxury brands. These brands thrive on their ability to create memorable, personalized experiences that resonate deeply with their clientele. This level of engagement goes beyond mere transactions; it involves understanding and anticipating affluent customers’ unique desires and expectations.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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PE’s Power Trio: Leadership, Partnerships and AI with Gary Greenfield

Zinnov

Private Equity firms can be powerful engines propelling companies to new heights, but mismanagement risks serious breakdowns and job losses. In this episode of the Decoding Private Equity series, Gary Greenfield, Managing Director of Zagent, brings 40 years of experience from across Private Equities and PortCos to his conversation with Nilesh Thakker, President at Zinnov.

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Moderator Wellbeing in the Age of AI – Challenges and Solutions | Webinar

Everest Group

Event Moderator Wellbeing in the Age of AI - Challenges and Solutions June 27, 2024 Catch Everest Group Practice Director, Abhijnan Dasgupta as he explores the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discusses the future of wellbeing in Trust and Safety (T&S). With generative AI causing an increase in the volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for content moderators

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Best Practices for KPIs for Healthcare Marketers 

Perficient Digital Transformation

Following best practices for KPIs (key performance indicators) is an essential start for any marketing initiative, but it’s often an overlooked step. Let’s look and why KPIs are so important and some practical advice that can help you incorporate, and get value from, your KPIs. What is a KPI? KPIs and goals often get muddled in the heat of a project.

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Discover the Hidden Potential of BPO Talent for Your Business

NoonDalton

Are you a business owner or manager looking for ways to elevate your operations and enhance customer satisfaction? Have you considered the untapped potential within the Business Process Outsourcing (BPO) industry? With a global market value of $250 billion, BPO provides a wealth of specialized skills that can propel your business to new heights. In today’s fast-paced business landscape, staying competitive means exploring innovative solutions, and the BPO sector is a treasure trove of in-demand

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.