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6 Benefits of Real-Time Speech Analytics Contact Centers Cannot Ignore

Provana

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187
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Use Marketing Analytics To Support Your 2023 Marketing Strategy

Forrester Digital Transformation

Marketing analytics is the practice of measuring, managing, and analyzing data from marketing initiatives — including channels, programs, campaigns, and tactics — to improve marketing effectiveness and identify opportunities to optimize short- and long-term objectives.

Analytics 234
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5 Advanced Analytics and AI Market Trends | Market Insights™

Everest Group

Advanced Analytics. Analytics Market Insights™ AI analytics artificial intelligenceVIEW THE FULL REPORT.

Analytics 139
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Meet Zeid Khater, Forrester’s Newest Analyst Covering Customer Data and Analytics

Forrester Digital Transformation

How Did You Get Interested in Data and Analytics? Age of the Customer customer analytics and insights customer experience customer experience index (CX Index) Customer Experience Measurement Customer Insights customer obsession Data Analysis Data Insights

Analytics 244
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Offshore Outsourcing: A Framework for Growth During The Great Resignation

Speaker: Kate Lister, President of Global Workplace Analytics & Justin Pavsic, Founder & CEO of Staff Domain

This webinar will address how recruitment firms can integrate outsourcing effectively into their processes and culture and how to manage an equitable workplace in a hybrid environment where no two spaces look alike.

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Salesforce Genie: One More Enterprise Data Warehouse and Analytics Option

Forrester Digital Transformation

Age of the Customer Business Intelligence Data Analysis Data Insights real-time analyticsDear Salesforce, haven’t I been a good, objective, reasonable, helpful industry analyst? Why would you make my life more difficult?

Analytics 130
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IBM named a Leader in The Forrester Wave™: Data Management for Analytics, Q1 2023

IBM Services

Accelerate your analytics transformation journey with IBM data management solutions The opportunity to work with many clients on their analytics journey inspires us to achieve even greater heights with our solutions.

Service 96
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3 Ways to Improve Your Collection Strategy with Analytics

Provana

In the age of the “big data” economy, many growth-focused collection businesses are using data analytics tools as part of their business strategy. However, the real value comes when organizations can merge data into business analytics-intelligence platforms.

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1st of July, 2023: End of Universal Analytics and Beginning of Google Analytics 4

Perficient Digital Transformation

Why Migrating to Google Analytics 4 (GA4) Should be a Priority. According to Forbes, 50% of businesses say that Big Data and Analytics have fundamentally changed business practices in their Sales and Marketing departments. What is Google Analytics 4 (GA4)? .

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3 Ways to Unlock Operational Excellence with Business Analytics

Provana

Business analytics is one such strategic tool that can help leaders formulate highly effective strategies to reach consumers more effectively, predict consumer activity, and enhance overall business performance.

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Cognos Analytics with Watson AI

Perficient Digital Transformation

Cognos Analytics with Watson AI. Cognos Analytics, makes easy the discovering of related tables by highlighting the most important fields for you and then automatically create a relationship between tables. Analytics Data & Intelligence Cognos Cognos Analytics

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Why Implement Incorta Analytics for Oracle Fusion Cloud ERP Reporting?

Perficient Digital Transformation

What Differentiates Incorta Analytics for Oracle Cloud ERP? Eliminating the overhead involved in doing extensive data transformation is at the root of why Incorta offers a more expedited path to initially implementing and regularly enhancing Incorta analytics.

Analytics 122
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Maximizing HR Impact with Analytics Tools | Market Insights™

Everest Group

HR VIEW THE FULL REPORT Human Resources Services Market Insights™ Talent analytics SVM talent Workforce Planning

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What matters: How to scale advanced analytics in corporate functions

McKinsey and Company

Organizations are starting to embrace advanced analytics as a core pillar of innovation within their general and administrative functions. Insights on Operations Operations Analytics Service operations

Analytics 127
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Deep Dive into Google Analytics 4

Perficient Digital Transformation

Over the past several months I start receiving messages from Google announcing its deprecation of Universal Analytics in favor of Analytics 4 from July 1, 2023 ( and Analytics 360 got an additional 3 months beyond that date until October 1, 2023 ). Google Technology analytics

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Introduction to Google Analytics – A Guide for Beginners

Perficient Digital Transformation

A guide towards an entry to Google Analytics with Naeem Sheikh. What is Google Analytics? Google Analytics is a web analytics service offered by Google that will help in tracking website traffic and generate an easy understandable report to analyze the performance of your website.

Analytics 125
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4 Benefits of Custom Analytics Dashboards for Collection Excellence

Provana

In a world where all businesses are surrounded by mountains of data, business analytics reports can help you analyze trends and improve return on investment (ROI). business analytics Custom Analytics Dashboards role based analytics

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Taking an Analytical Approach to Project Management

Perficient Digital Transformation

One of these approaches is to be an analytical Project Manager, incorporating tactics from the typical Business Analyst role into day-to-day facilitation of the project.

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Announcing the Forrester Wave: Security Analytics Platforms, Q4 2022

Forrester Digital Transformation

The security analytics platform market is moving faster than it has in years, as demonstrated by these Wave results. Though Splunk still has a tight grip on the segment, competitors are finding opportunities to loosen its hold by addressing continued dissatisfaction with outdated pricing models.

Analytics 130
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How to successfully align your data and analytics strategy

IBM Services

To successfully align your data and analytics strategy with your business strategy, you need the right data architecture in place. The post How to successfully align your data and analytics strategy appeared first on IBM Blog.

Service 52
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The data and analytics edge in corporate and commercial banking

McKinsey and Company

As corporate and commercial banks serve increasingly complex needs, new data- and analytics-powered tools can help the front line understand their customers and improve sales. Insights on Financial Services Banking Analytics

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Speech Analytics - Challenges and Opportunities for Collection Agencies

Provana

To boost productivity without neglecting compliance, call center-based companies must look to advanced speech analytics (SA) platforms to provide a positive consumer experience while bolstering revenue.

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Analytics transformation in wealth management

McKinsey and Company

To deliver it, wealth firms must boldly scale up analytics. Today’s clients want a cutting-edge client experience. Insights on Financial Services Financial Services

Analytics 129
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Using analytics to address inflation risks and strengthen competitive positioning

McKinsey and Company

In the new inflationary environment, company leaders can protect their business and gain competitive advantage by deploying analytics-aided strategies. Risk & Resilience Insights Analytics Risk Management

Analytics 114
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How Journey Science Works with Analytics and Data Tools

Perficient Digital Transformation

Our comprehensive approach combines qualitative and quantitative research with data and analytics to understand, track and measure actual customer behavior. Data & Analytics – Capture data and activity across multiple channels. Data & Analytics.

Analytics 110
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Adobe Customer Journey Analytics – Things You Must Know

Perficient Digital Transformation

What is Adobe Customer Journey Analytics? Adobe Customer Journey Analytics is an analytics ability that allows you to utilize the power of analysis workspace with data from Adobe experience platform. Customer Journey Analytics Architecture.

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Top Challenges to Data & Analytics Services Implementation | Market Insights

Everest Group

Data & Analytics Services. Analytics Market Insights™ analytics PEAK MatrixVIEW THE FULL REPORT.

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Business Intelligence case study: Building a Carve-Out’s Analytics Core

Auxis

Case Studies IT Outsourcing & Consulting Analytics

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Talent at a turning point: How people analytics can help

McKinsey and Company

Here’s how people analytics can help. Insights on People and Organizational Performance Analytics Leadership TalentRising resignations. Hybrid work. The diversity imperative. Leaders are navigating a talent market in flux.

Analytics 138
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Use These 3 Speech Analytics Features to Improve Your Quality Assurance Program

Provana

This explains why most collection agencies use speech analytics platforms to test, flag, and evaluate their calls. analytics speech analytics ICAP Collections agent performance coaching collection agency employee traning agent scorecard

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Data & Analytics Services Category Overview

Everest Group

Data & Analytics. Market Insights™ Procurement Category strategy data analyticsVIEW THE FULL REPORT.

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Generating real-world evidence at scale using advanced analytics

McKinsey and Company

As pharma companies apply advanced analytics to generate new types of evidence, how do they decide which use cases to target and how to scale them up across the business? Insights on Life Sciences Pharmaceuticals Analytics

Analytics 129
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Advancing metals and mining in Southeast Asia with digital and analytics

McKinsey and Company

Investing in digital and analytics could enhance productivity. Metals & Mining Insights Metals Southeast Asia Analytics Operations Metals and Mining Grid Commodity Function

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Call Center Speech Analytics – How To Measure Agent Performance

Provana

It’s now mainstream to use call center speech analytics , even in small contact centers. These days, if you’re not using speech analytics, you’re probably falling behind. But what is the value of speech analytics in a call center? speech analytics Call Center agent performance

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How Daiichi Sankyo Europe drives growth with digital and analytics

McKinsey and Company

Digital and analytics can markedly improve life sciences companies’ engagement with customers. Daiichi Sankyo Europe’s CEO Jan Van Ruymbeke explains the challenges to adopting digital and analytics and how his company overcame them.

Analytics 114
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3 Tips to Capitalize on Real-Time Call Analytics for Your Speech Program

Provana

This explains why collection agencies might not just analyze voice recordings under their post-call speech analytics goals, but also dig deep into live calls with real-time speech analytics to gather actionable insights on items like talk-offs, compliance, consumer preferences, and silent time.

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Building resilience through procurement analytics

McKinsey and Company

New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four key priorities. Insights on Operations Operations

Analytics 141
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Life Sciences Commercial Analytics & AI Trailblazers | Market Insights

Everest Group

Life Sciences Commercial Analytics. Analytics Healthcare Market Insights™ analytics life sciencesVIEW THE FULL REPORT.

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3 Quick Ways to Achieve Regulatory Compliance with Speech Analytics

Provana

compliance speech analytics debt collection solutions ICAP Collections Call Center regulatory compliance compliance risk

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Pushing granular decisions through analytics

McKinsey and Company

Advanced analytics has the potential to transform grocery operations, but many retailers struggle to harness these capabilities to improve performance.

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Data and analytics innovations to address emerging challenges in credit portfolio management

McKinsey and Company

Risk & Resilience Insights Portfolio risk management AnalyticsResults from a new survey by McKinsey and IACPM reveal challenges and opportunities in new data techniques for credit portfolio management.

Analytics 109
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On the brink: Realizing the value of analytics in insurance

McKinsey and Company

Insurers in Europe, the Middle East, and Africa invest significantly in advanced analytics but have unlocked a fraction of the potential value. How do top performers tip the balance in their favor? Insights on Financial Services Insurance

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Projecting Supply Chain Performance with Incorta Analytics

Perficient Digital Transformation

Leveraging Incorta Analytics, Perficient’s supply chain management solution for Oracle E-Business Suite provides a forward-looking view of inventory projections with increased visibility into SCM, order management, purchasing, and manufacturing. .