Everest Group

APRIL 24, 2025

How will the new tariffs affect the global services market? A lot of our clients, especially CIOs and Global Business Services (GBS) executives, are asking us this question. The most important impact of tariffs is their effect on the broader macroeconomy. Currently, we are seeing many firms postpone projects and move to a more defensive posture. As the uncertainty continues, we anticipate that enterprises will further curtail their discretionary spending.

Marketing 130

Marketing Service Global Business Services 130

Premier BPO

APRIL 25, 2025

While Artificial Intelligence (AI) is transforming industries, the irreplaceable value of human Emotional Intelligence (EI) remains paramount. With the rise of AI technology in every technological aspect, recognizing and responding to human emotions has become essential in enhancing various domains such as Customer Experience (CX), Digital Transformation (DX), Analytics & Insights, Financial Operations (FinOps), and Sales Enablement.

Analytics 130

Analytics Sales Streamline Operations Regulations 130

Global Help Desk Services

APRIL 24, 2025

One of the most common questions IT service desk managers ask is, How many calls should our help desk agents handle each month? As it turns out, theyre missing the point. Number of calls is a common metric. But it doesnt necessarily reflect the success of your IT help desk. Your agents could handle thousands of calls, but if those interactions dont lead to resolution and customer satisfaction, your help desk isnt truly effective.

Management 52

Management Service 52

Customer Serv Outsource Smarter

APRIL 22, 2025

In the world of outsourced English-language call centers, the agent's accent often becomes a focal point of discussion. Yet, there's no industry-wide consensus on what constitutes an "acceptable" accentwhether the agent is onshore, nearshore , or offshore. This lack of uniformity reflects the varying needs of brands, each with unique thresholds for what they consider an acceptable accent in their customer experience (CX) strategy.

Call Center 52

Call Center Nearshoring Offshoring Outsourcing 52

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Design

inDinero

APRIL 24, 2025

Most businesses looking for an outsourced accounting system arent actually searching for a system. Theyre searching for a way out of spreadsheet chaos, late-night reconciliations, and decisions based on half-baked financial reports. Unfortunately, what they often end up with is either underwhelming software or an unreliable offshore teamor worse, both.

Accounting 52

Accounting Outsourcing Offshoring Software 52

Everest Group

APRIL 22, 2025

Register on LinkedIn In an engaging LinkedIn Live on June 4, Everest Group experts Anish Agarwal, Vice President, and Rohitashwa Aggarwal, Partner, will explore how global organizations are reimagining delivery and talent models amid rising cost pressures, talent shortages, and accelerating technology shifts such as AI and automation. As businesses seek to balance operational resilience, cost efficiency, and workforce expectations, the Philippines continues to play a critical role as a global se

Service 130

Service Automation Marketing Efficiency 130

SPD Load

APRIL 25, 2025

Thinking of launching your own software product but not sure how to start? SaaS might be your best bet. At SpdLoad, we. The post What is a SaaS Product? Ultimate Guide & Examples first appeared on SpdLoad.

Software 98

Software 98

McKinsey & Company

APRIL 22, 2025

With more organizations deploying gen AI across business functions, a new survey finds that leaders are increasingly turning to open source AI solutions to build out their tech stacks.

Sourcing 108

Sourcing 108

Everest Group

APRIL 25, 2025

Whats Powering the Push for Data Observability is for real-time insights and faster root-cause analysis across complex data environments.

Marketing 130

Marketing Analytics 130

The Global Small Business Blog

APRIL 19, 2025

2025 Laurel J. Delaney. All rights reserved. "Those who make peaceful revolution impossible will make violent revolution inevitable." John F.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

SPD Load

APRIL 25, 2025

Along with MVP in business and Agile, the term startup is now commonly used in both casual and business discussions. Despite their. The post What is a Startup? (Definition, Types and Examples) first appeared on SpdLoad.

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McKinsey & Company

APRIL 22, 2025

It may be hard to believe (or to pronounce) but the nation is nearing its semiquincentennial. Today, the countrys challenges are vast, but the possibilities are even greater.

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102

Everest Group

APRIL 25, 2025

As digital transformation accelerates, enterprises are ready to scale but need technology vendors to make it happen.

Marketing 130

Marketing Analytics 130

Airswift

APRIL 24, 2025

What are MSPs? From managing a growing contingent workforce to staying compliant with evolving labour laws, businesses are under pressure to scale quicklywithout slipping up. Thats where modern Managed Service Providers (MSPs) come in.

Managed Services 52

Managed Services Management Service 52

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Management

Wirtek

APRIL 22, 2025

For 15 years, Pragmasoft and Efacec have built a partnership rooted in mutual trust, innovation, and a shared commitment to advancing the energy sector.

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52

McKinsey & Company

APRIL 23, 2025

In a shifting world order, US companies continued success will hinge on an understanding of policymakers intentions.

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Everest Group

APRIL 20, 2025

Inclusive and sustainable sourcing is quickly becoming a business must-have especially in global markets like the UK, EU, and Asia-Pacific, where enterprises face growing pressure to show progress on ESG goals. Organizations are also seeking scalable ways to drive social impact that aligns with their values, sourcing strategies, and digital transformation goals.

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing Management 130

Airswift

APRIL 21, 2025

While working with a recruitment agency can provide a significant advantage, many organisations hesitate due to concerns based on past experiences or perceived recruitment agency challenges.

Management 52

Management 52

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

WebCreek

APRIL 21, 2025

In times of economic uncertainty, businesses are constantly searching for ways to cut costs while maintaining a competitive edge. One strategy that has gained significant traction in 2025, particularly among CEOs and CTOs, is the hiring of remote or offshore developers. By tapping into a global talent pool, companies can take advantage of lower labor […].

Offshoring 52

Offshoring 52

McKinsey & Company

APRIL 24, 2025

New advances suggest quantum may finally be at an inflection point. Heres what leaders need to know to become quantum-ready.

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The Global Small Business Blog

APRIL 22, 2025

iStock/johan10 The Vatican said Francis, the first pope from Latin America, had died on Monday, April 21, 2025, after a stroke, and revealed that his will requested a simple tomb in Rome. His love of people and acts of charity will forever be in our hearts. RIP.

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247

Everest Group

APRIL 24, 2025

Join Aarthi Janakiraman for a webinar on innovative sugar reduction strategies. Discover how brands are cutting sugar while preserving taste reshaping the role of sweetness in product development.

Research 130

Research Healthcare 130

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

Groove Technology

APRIL 23, 2025

Customer A fast-growing e- commerce retailer looking to enhance customer experience and sales through AI- driven insights. Challenge Low Conversion Rates: Inefficient product recommendations led to poor customer engagement and lower sales. Inventory Management Issues: Demand forecasting inaccuracies resulted in overstocking and stockouts. Customer Service Bottlenecks: Manual support processes delayed response times and impacted customer satisfaction.

E-Commerce 130

E-Commerce Inventory Management Retail Sales 130

McKinsey & Company

APRIL 24, 2025

The moment is ripe for change. Heres how the US federal government can make the most of it.

Government 83

Government 83

The Global Small Business Blog

APRIL 23, 2025

Who Believes In Angels? Stories From The Edge Of Creation featuring Elton John, Brandi Carlile, Bernie Taupin and Andrew Watt is a candid, 30-min film series capturing thousands of hours of raw footage and ultimately documenting the album's entire creation. Offering fans an unprecedented, searingly honest insight into the emotionally turbulent creative process - breakdowns, breakthroughs, tears, torn up lyric sheets and all.

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Everest Group

APRIL 24, 2025

Google Cloud Next 25 showcased a clear evolution in Google Clouds enterprise strategy, moving beyond standalone product announcements, towards building an integrated, modular platform for artificial intelligence (AI)-led transformation. Over three packed days, the tech providers introduced innovations spanning agent orchestration, infrastructure, networking, and industry-specific solutions.

Co-Sourcing 130

Co-Sourcing Government Out-Tasking Flexibility 130

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Groove Technology

APRIL 23, 2025

Customer A large-scale manufacturing company looking to optimize inventory control and enhance data-driven decision-making. Challenge Inventory Inaccuracies: Manual tracking led to stock discrepancies, overstocking, and production delays. Inefficient Supply Chain Forecasting: Lack of predictive insights resulted in material shortages and excess storage costs.

Inventory Management 130

Inventory Management Manufacturing Supply Chain Management Analytics 130

McKinsey & Company

APRIL 22, 2025

Our annual mobility survey examines how consumer priorities and expectations are shaping the transition to electric vehicles in major markets.

Marketing 84

Marketing Service 84

Wirtek

APRIL 22, 2025

Wirtek, a Danish IT services and solutions company with a growing international client base, has signed a two-year contract with the US-based global sports organisation, Rugby Tens (R10). The partnership will see Wirtek develop a custom Salesforce-powered web platform, enhancing R10s ability to scale high-performance rugby pathways from youth to national teams, and international competitions.

Service 72

Service 72

Everest Group

APRIL 23, 2025

The concept of “vibe coding” is gaining attention across the software development landscape, as organizations increasingly explore the use of Generative AI (gen AI) tools to support faster, more intuitive application development. Vibe coding represents a broader shift in how developers engage with code, tools, and intent, placing less emphasis on syntax and more on communicating outcomes.

Software 130

Software Out-Tasking Collaborations Regulations 130

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