Sat.Mar 25, 2023 - Fri.Mar 31, 2023

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Finalists Announced For The Customer-Obsessed Enterprise Award — EMEA

Forrester Digital Transformation

The hard work of customer obsession deserves recognition. Discover the finalists for the inaugural Customer-Obsessed Enterprise Award — EMEA.

Insurance 130
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The Power of Communication: How Clear Communication Can Enhance the Client Experience 

Redial

Have you ever felt peace after receiving a direct and transparent message? From the beginnings of times, “communication” has been a key piece in the function of every day-to-day activity of all individuals. Why is it sometimes so hard to communicate clearly? Why does not having a clear communication create confusion and chaos? Our focus today will be communication between the BPO industry and the client, taking into consideration the Client Experience Executive role.

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The next frontier of customer engagement: AI-enabled customer service

McKinsey and Company

AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement. Insights on Operations Service operations

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Mastering Cloud Transformation for Business: Cloud Foundations

Perficient Digital Transformation

In this blog series, we’re exploring the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration.

Design 70
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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Generative AI Goes Mainstream In Security With Microsoft Security Copilot

Forrester Digital Transformation

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

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Emerging Europe talks sustainable impact — Impact Sourcing with Traci Freeman

Intelligent Sourcing

Marginalised communities that are typically excluded from employment represent a massive potential workforce. They include people with disabilities, older workers, those living in remote, isolated, or depressed areas, or those who simply lack access to education.

More Trending

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Real-World Success Stories with Copado

Perficient Digital Transformation

Success Stories Leading DevOps platform Copado assists businesses in streamlining their Salesforce deployment procedure and enhancing teamwork.

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Greener Future of Infrastructure Automation

Forrester Digital Transformation

Imagine spending the most of your time during the peak of a New England winter researching for a Forrester Wave™ evaluation on a topic (Infrastructure Automation) that is hotter than ever. Is it a coincidence or did we time it precisely to publish the report at the onset of Spring?

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The importance of maturity in a learning and development strategy framework

Infosys Consulting

In our new five-part series, we’ll be exploring how a successful learning and development (L&D) strategy can differentiate organizations from the crowd, retain talent, and drive growth.

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Changing Dynamics In The Business Process Services Marketplace | Blog

Everest Group

I’ve blogged often in the past few months ( here , for instance) about the emerging platform operations model and how it creates a more intimate, dynamic relationship between the tech stack and business operations.

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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The New Microsoft Teams for Desktop is Here

Perficient Digital Transformation

Microsoft introduces the next chapter of Microsoft Teams Today, March 27, 2023, Microsoft announced the New Microsoft Teams desktop client. This new version of Teams promises to address customer challenges regarding ease of use, reliability, and overall performance.

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TIER: How The Labor Market’s “Double Disruption” Impacts Your Talent Strategy

Forrester Digital Transformation

The Federal Reserve announced on Wednesday that it is hiking interest rates by 25 basis points to a range of 4.75% to 5%. This decision has made headlines because many had hoped for a pause on the Federal Reserve’s continuous interest rate hikes due to the banking system’s volatility.

Banking 130
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The hidden price of employee attrition: a look at turnover costs

Microsourcing

75% of the reasons for employee turnover can be prevented 1. Employee turnover is a common challenge that many businesses face. While some degree of turnover is normal and even healthy for an organization, high levels of turnover can be a cause for concern. HR & Recruitment

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Resilience Rides the Waves of Disruption

.orgSource

Now that “disruption” is a business catchphrase, is “resilience” an equally common term in your professional vocabulary? It’s a word that deserves a prominent place in every management team’s playbook. A global biological disaster was unique in our current experience.

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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Microsoft Teams: Current Landscape for Teams Tenant Migration

Perficient Digital Transformation

Many organizations are reaching a level of maturity with their Microsoft Teams adoption. Mergers, acquisitions, divestitures, or even regulatory requirements can create a need for Microsoft Teams tenant consolidation or divestiture.

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Selecting An Open Banking Intermediary — Our Latest Forrester Wave™ Evaluation

Forrester Digital Transformation

Read on for a look at Forrester’s evaluation of the 13 most significant open banking intermediaries: The Forrester Wave™: Open Banking Intermediaries, Q1 2023.

Banking 130
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Nine employee experience solutions enterprises need – Is surviving the recession enough?

Intelligent Sourcing

Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees.

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Challenges of today’s monolithic data architecture

IBM Services

The challenges organizations are facing today with data are multi-faceted. There is more data than ever before, in multiple locations, in varying forms and of poor quality. To add even more complexity, the uses of data have become more varied.

Service 52
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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Kim Williams-Czopek Recognized for Excellence in Leadership by Consulting Magazine

Perficient Digital Transformation

We recently announced that two of our colleagues were recognized by Consulting Magazine for Excellence in Leadership as part of the 2023 Women Leaders in Technology Awards.

Design 67
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AI Reshapes The 2023 Forrester Wave™ Evaluation For CCaaS

Forrester Digital Transformation

In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2020, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything.

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Waste-Free Mascara by Paige DeAngelo Gets Global Attention

The Global Small Business Blog

©iStock/heckmannoleg Because she couldn’t find a mascara product that fit the bill for quality or safety, Paige DeAngelo created her own. And now that mascara — and her waste-free mascara story — just might be taking her around the world.

Retail 52
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Top priorities for dairy executives in 2023

McKinsey and Company

By focusing on growth, resilience, and sustainability, dairy processors have an opportunity to leverage momentum and engage consumers and customers with a unified story. Agriculture Insights Agriculture Consumer packaged goods Strategic planning Growth Sustainability

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Fundamentals: Recommendation and Getting Started Guide for Microsoft Cloud Certifications

Perficient Digital Transformation

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The US Government Is Here And Really Wants To Help Protect You From Ransomware

Forrester Digital Transformation

Ransomware Vulnerability Warnings Are Coming To A Critical Infrastructure Near You The US Cybersecurity and Infrastructure Security Agency (CISA) launched the Ransomware Vulnerability Warning Pilot (RVWP) in January 2023 in response to ongoing concerns about the threat of ransomware.

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Advantages of HR Outsourcing in Mexico

Intugo

Advantages of Human Resources Outsourcing in Mexico The most important thing a company’s management should know when considering the possible delegation of the organization’s human resources outsourcing to a third party is everything the decision can imply at all internal levels.

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6 digitalization trends transforming the banking industry

Microsourcing

Digitalization is defined as the use of digital technologies to transform a business model - but when it comes to its impact on banking’s business model, transformation does not seem a strong enough word.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.

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Examining “Britcoin”: Will a Digital Pint Be a Digital Pound the Earth Around?

Perficient Digital Transformation

At sea level, one US liquid pint of water weighs 1.04318 pounds (16.6909 oz), which gives rise to a popular saying: “A pint’s a pound, the world around.”

Banking 67
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Prioritize Digital Initiatives With Forrester’s New Tool

Forrester Digital Transformation

Digital strategy is a continual process of developing and refining a company’s approach to a fast-shifting landscape, one that requires decisions about what to do and what to avoid. As noted corporate strategy expert Roger L.

Service 130
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Optimizing The Candidate Experience in 2023

Aspirant

The talent acquisition sector understands full well how recruiting and the overall hiring process has changed dramatically; however, what hasn’t changed is that recruiting is still missing out on creating a great candidate experience.

Jobbing 52
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What Is The ‘E’ in ESG?

Perillion

By now, you’ve likely heard a lot about the importance of “ESG programs” and “ESG reporting”. It seems like everyone is talking about it, from the president of the United States to CEOs of major companies. So what exactly does the acronym ESG stand for?

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Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.