Service Related Topics 
31 West
JULY 19, 2024
They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.
The Global Small Business Blog
FEBRUARY 23, 2024
©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. This requires GBS organizations to adopt a new mindset —one that goes “Beyond GBS.”
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Perficient Digital Transformation
AUGUST 4, 2024
In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.
31 West
JULY 15, 2024
Importance of Empathy in Customer Service Empathy isn’t just a soft skill. Empathy as a Strategic Asset Empathy in inbound customer service is more than just being nice. Benefits of Empathy Empathy in customer service offers real, measurable benefits. How to Improve Empathy in Customer Service Alright, we get it.
Speaker: Joe Sharpe and James Carlson
In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.
Forrester Digital Transformation
JANUARY 11, 2022
The “Security Services Flywheel” is based on the Disney Flywheel. It serves as an explainer on why security services continue to stay relevant, no matter how sophisticated products get.
31 West
OCTOBER 2, 2023
This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.
Advertiser: ZoomInfo
This report will examine the main investment areas that marketers are prioritizing to enhance their account-based strategies through a focus on: How practitioners are executing and accelerating blended ABM strategies that put self-service buying journeys at the forefront The areas in which AI shows the greatest promise The continued convergence of (..)
Advertiser: ZoomInfo
Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel
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Recruiting agencies and search firms provide invaluable services, but managing them effectively alongside your internal team can pose unique challenges. Feeling overwhelmed by a juggling act of internal recruiting, agency relationships, and direct hire spend? You’re not alone.
Advertiser: ZoomInfo
Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.
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