31 West
MAY 11, 2024
Every form of interaction you make with a customer is important. Digital technology has increased opportunities to get in touch with them. Organizations today use different digital technologies to improve interactions. The tools help them learn client behavior and create tailor-made ways to connect. Digital customer service increases satisfaction, trust, and retention.
Groove Technology
MAY 19, 2024
IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. With the global IT outsourcing market expected to grow at an annual rate of 5.48% from 2019 to 2029, the Philippines is strategically positioned for growth in the next decade due to its vast pool of IT professionals and supportive government incentives.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Global Small Business Blog
MAY 8, 2024
©iStock/Antonio_Diaz International Finance Corporation's (IFC's) white paper, “ Banking on Women Who Trade Across Borders ," underscores the critical need for gender equality in international trade and trade finance. Women Entrepreneurs Grow Global® also understands and actively supports empowering women in international trade. For those who don't know, wegg® educates women business owners to level the playing field for women interested in taking their business to the next level through globaliz
Redial
MAY 22, 2024
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
The Global Small Business Blog
MAY 29, 2024
©iStock/libre de droit Last year, the global economy defied expectations in potentially history-making ways. Amid wretched conditions—wars, surging inflation, and the biggest interest-rate surge in 40 years—the global economy did not suffer a significant downturn. It merely slowed. This was an unfamiliar plot line: It implies the world economy has grown more resilient in ways we might not yet fully understand.
Premier BPO
MAY 30, 2024
Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it involved basic tasks but has evolved into a complex strategy integral to modern business operations, including Business Process Outsourcing (BPO), which encompasses contact centers and back-office functions. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Groove Technology
MAY 24, 2024
Introduction In the dynamic landscape of modern business, companies often face the challenge of meeting their evolving staffing needs. Two popular strategies to address this issue are staff augmentation and quiet hiring. Understanding these approaches is essential for making informed decisions that align with your company's goals and culture. This article delves into the nuances of staff augmentation and quiet hiring, providing a comprehensive comparison to help you choose the best strategy fo
31 West
MAY 23, 2024
Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. Customer Relationship Management solutions have helped many businesses grow by building a solid CRM infrastructure that allows you to generate qualified leads, manage your contacts, and provide your customers with unparalleled after-hours calling services.
Redial
MAY 30, 2024
Artificial Intelligence (AI) is revolutionizing the outsourcing and Business Process Outsourcing (BPO) industries, offering numerous benefits while also posing certain challenges. Here’s a look at the impact in the world, advantages, and potential drawbacks, along with what we can expect in the coming years. The Impact of AI AI is everywhere—from virtual assistants like Siri and Alexa to more advanced applications in healthcare, finance, and education.
The Global Small Business Blog
MAY 21, 2024
©iStock/Nanci Santos Riding a wave of success brought by NFL Sunday Ticket, Google executives have considered opening YouTube TV to a market outside the U.S. “It is something we are closely looking at,” said Chief Business Officer Philipp Schindler. “There’s nothing specific I have to add at this moment in time on this one.” “YouTube TV is doing well,” added Google’s CEO Sundar Pichai.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Perficient Digital Transformation
MAY 30, 2024
Quality innovation is not for the weak at heart! Innovation myths may have you thinking it is for the lucky or the extremely talented – that’s not true. Pablo Picasso said, “Inspiration exists, but it has to find you working.” Thomas Edison quipped, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” In this blog post, I want to focus on a different quote with the same intent.
Everest Group
MAY 22, 2024
The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. However, the significance of this recovery is unexciting, as balancing forces exist that both impede and support industry growth. How a service provider aligns with the right set of forces will become key to competitive success.
Groove Technology
MAY 7, 2024
In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. Among the myriad of destinations for IT outsourcing, India stands out as a premier choice. This blog explores the compelling reasons why businesses around the world should consider India for their IT outsourcing needs.
31 West
MAY 23, 2024
Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.
Advertisement
Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
Redial
MAY 22, 2024
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.
The Global Small Business Blog
MAY 18, 2024
©2024 Laurel J. Delaney. All rights reserved. "A flower does not think of competing with the flower next to it. It just blooms.
Perficient Digital Transformation
MAY 14, 2024
In the ever-evolving landscape of healthcare, trust reigns supreme. As consumers increasingly rely on data to inform their decisions, the healthcare industry faces a pressing need to not only meet but exceed expectations. With disruptive forces emerging from various corners, healthcare organizations find themselves in a race to create personalized experiences that foster lasting engagement and trust.
Everest Group
MAY 21, 2024
Webinar Global Payroll Evolution: The Untapped Potential of Unified Pay Solutions May 29, 2024 Join Everest Group Vice President, Priyanka Mitra, in an upcoming webinar where we delve into the insights from a global survey of senior payroll, finance, and HR leaders. This webinar will explore findings from Everest Group’s latest report, examining the evolving objectives of the payroll function and the imperative role of unified pay solutions in addressing challenges faced by global payroll
Advertisement
Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Eclaro
MAY 21, 2024
The relationship between risk and reward is one in which you always want the latter to come out on top. In the best cases, it’s a relationship driven by recognition and response—recognizing risks, assessing them, figuring out how to mitigate or eliminate them completely, and establishing a proactive response at every turn. When it comes to outsourcing and offshoring, there are any number of risks that businesses may be concerned with, but we’ve come up with a Top 10 of the most common risks asso
31 West
MAY 13, 2024
Whether you’re embarking on your CRM journey or seeking a more advanced solution, the choice of customer relationship management software (CRM) is pivotal. With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service.
Redial
MAY 16, 2024
At Redial we realise the value of cultivating mental wellness for all our Redialers. Promoting mental health and wellness among our colleagues is not only crucial for their well-being and productivity; it creates an awareness and a focus on overall wellbeing. Ultimately, we strive to ensure that our Redialers thrive is all areas of their life. By focusing on key strategies, we are able to simply and hopefully effectively support their well being journey.
The Global Small Business Blog
MAY 9, 2024
©iStock/SARINYAPINNGAM In Descartes's third annual consumer sentiment study of ecommerce, it shows that home delivery online buying grows , but too many consumers still experience delivery woes. The study shows that 39% of respondents made more online purchases in the period surveyed this year compared to last year, and that 57% made purchases in at least one new product category this year.
Advertisement
The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
3Pillar Global
MAY 20, 2024
FAIRFAX, VA – 3Pillar Global, a leading software engineering, consulting and AI-enabled product development firm, today announced the appointment of Scott Wilson to its leadership team as Chief Revenue Officer. Wilson brings more than 30 years of professional services sales experience and a proven track record of driving significant revenue growth. At 3Pillar, Wilson will shape, drive and execute the company’s go-to-market strategy, with a focus on fostering high-performing teams to support the
Everest Group
MAY 21, 2024
Discover the pivotal moments of RSA Conference 2024 in San Francisco, where AI’s transformative potential took center stage alongside the rise of cybersecurity platformization and the urgent focus on industrial security. Read on to uncover the conference’s highlights and how AI may shape the future of cyber-protection. Like most years, the city of San Francisco came to life with the annual RSA Conference, held at Moscone Center from May 6 – 9.
Offshore India Data Entry
MAY 21, 2024
Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. The BPO industry is no exception.
31 West
MAY 4, 2024
The days when you would use email, spreadsheet, and pen-and-paper-based solutions to store customer profiles are long gone. Today, you need a centralized system where all your customer data can be organized and managed in a single place. That’s what high-quality, scalable, and robust Customer Relationship Management (CRM) software does for your business.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Redial
MAY 2, 2024
As a business owner or a CEO is important to ask certain questions to get a clear picture of what you are hiring, in the case of a Nearshore service, here we have some key questions to ask your next outsource provider. What are the benefits of outsourcing our call center services? Outsourcing call center services offers businesses the opportunity to optimize costs, access specialized talent, enhance scalability, and focus on core competencies, ultimately leading to improved customer experiences
The Global Small Business Blog
MAY 23, 2024
©iStock/Jacob Wackerhausen The long-term risks and benefits of AI will quite likely impact people all around the world, and they will pose unique challenges that observers cannot yet understand. But there is significant reason to think that humanity will be better off in the future if stakeholders work to get AI governance right today. For those in the Global Minority who are genuinely interested in arriving at a convergence on trust with the Global Majority, one of the most powerfully obvious y
Perficient Digital Transformation
MAY 9, 2024
Recently, to meet project requirements, we customized and expanded the functionality of the “General Link” feature by incorporating a new “Telephone Link” feature. Everything was working correctly on our local project instance, but we got the below-listed error when the changes were deployed on the higher environment. Exception: Sitecore.Exceptions.AccessDeniedException Message: Calling Fieldtypes.ExtendedGeneralLink.ExtendedGeneralLinkForm.OnModeChange method through ref
Everest Group
MAY 8, 2024
IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. This strategic decision can create new revenue streams and differentiate providers. While these accelerators offer numerous benefits, they face challenges in gaining client acceptance. In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets.
Advertiser: Paycor
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
Expert insights. Personalized for you.
130 
Let's personalize your content