2024

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CPGs Need to Rewrite Their Growth Playbooks in 2024

The Global Small Business Blog

©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.

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Achieving New Heights in Healthcare Marketing With Salesforce Marketing Cloud Personalization

Perficient Digital Transformation

In December 2022, the Department of Health and Human Services released a bulletin announcing additional compliance requirements for healthcare marketers when it comes to third-party trackers. The guidance lays forth expectations for how healthcare organizations collect data on activities that take place on their website and mobile apps. So, what’s the problem?

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Generative AI use cases for the enterprise

IBM Services

Remember how cool it felt when you first held a smartphone in your hand? The compact design and touch-based interactivity seemed like a leap into the future. Before long, smartphones became a way of life for organizations worldwide because of all they offer for business productivity and communication. Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating.

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Ecommerce Growth Hacks: Outsource Ecommerce Product Data Entry Services

Offshore India Data Entry

Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to Outsource Your Shopify Customer Service

Influx

Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

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AI and RPA: Uncovering a World of Intelligent Automation

V-Soft Consulting

The adoption of Artificial Intelligence (AI) by organizations across diverse industries is an ever-evolving trend. Since its inception, AI has uncovered incredible success with its intelligent capabilities. Harnessing the power of Machine Leaning (ML), Natural Language Processing (NLP), and Computer Vision, the AI boom is an ever-evolving trend in the tech industry.

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Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

Intelligent Sourcing

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s always fascinating to learn from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development and what we can expect in the near future. The IBA […] The post Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev appeared first on Intelligent Sourcing.

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Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.

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Customer Happiness Recipe: The Perfect Blend of CX Ingredients

Raya Contact Center

Creating a delightful customer experience is like crafting a mouthwatering recipe that leaves a lasting impression. Just as a chef carefully selects and combines ingredients to create a culinary masterpiece, businesses must curate the perfect blend of elements to ensure customer satisfaction and loyalty. So, let’s explore the recipe for customer experience that ensures you keep your customers happy and loyal.

Design 105
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From Fiction to Reality: An AI Leader’s Perspective on AI Evolution

Amzur

Technology has become an integral part of businesses and our daily lives. From ordering groceries with a simple command to collaborating with colleagues across the globe in real-time, the pace of technological advancements is truly amazing and groundbreaking. Being a technology enthusiast and adopter, I’ve had a front-row seat to witness these developments firsthand.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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The Arc of a Perfect Circle

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "The earth together with its surrounding waters must in fact have such a shape as its shadow reveals, for it eclipses the moon with the arc of a perfect circle.

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Three Principles for Writing Effective Analytics Documentation

Perficient Digital Transformation

Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.

Analytics 109
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Climate change predictions: Anticipating and adapting to a warming world

IBM Services

In an era of accelerating climate change , predicting the near-future can yield major benefits. For instance, when utility officials are aware that a heat wave is on its way, they can plan energy procurement to prevent power outages. When farmers in drought-prone regions are able to predict which crops are susceptible to failure , they can deploy additional irrigation.

Research 119
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BPO vs BPM: Which Outsourcing Strategy is Right for Your Business?

Offshore India Data Entry

When it comes to outsourcing business processes, companies often choose between business process outsourcing (BPO) and business process management (BPM). While both involve outsourcing tasks to third-party providers, BPO and BPM have important distinctions in their approaches. In this article, we’ll explore the differences between BPO vs BPM and how to determine which strategy is best for your organization.

BPO 111
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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Milestones, Merriment, & Memories: Celebrating Success at ASW’s Year-End Parties

AS White Global

Our ASW Family in the Philippines, Malaysia, and Vietnam rocked the night away and turned back the clock in style during their respective Year-End Parties. It marked the perfect blend of celebration for our hardworking, dedicated teams and well-deserved recognition for our outstanding employees. Everyone had a great time enjoying the food and the fun games, cheering on during the raffle draws, and dancing along to the entertainment numbers.

Service 105
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How Businesses Benefit from ServiceNow and MuleSoft Integration

V-Soft Consulting

For the past two decades ServiceNow has been a leading cloud computing platform helping enterprises improve efficiency and speed. By replacing unstructured workflows with the new intelligent workflows, it helps organizations streamline their processes and operations. From IT Service Management (ITSM), IT Operations Management (ITOM) to Strategic Portfolio Management (SPM), ServiceNow provides comprehensive solutions for most of your organizational needs.

Sourcing 105
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Top petrochemicals employment trends to look out for in 2024

Airswift

Source: Pexels/Tom Frisk Launched in 2017, the Global Energy Talent Index (GETI) Report charts emerging trends across the world’s energy workforce. Since its inception, GETI has depicted insights from thousands of energy professionals to create a comprehensive map of the evolving energy landscape, giving organisations the tools they need to refresh their skills and retain their talent.

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Financial Services 2023 Year in Review + Preview of 2024

3Pillar Global

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team , about what they’re seeing as the most prevalent trends impacting Financial Services companies as we move into a new year.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Shopify Telephone Support: How BPO Services Can Help

Magellan Solutions

Hey there, fellow Shopify merchants! With over 1.75 million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others.

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What Is Deferred Revenue: Accounting Principles and Tax Treatment

inDinero

Terms like “deferred revenue” can confuse non-accountants, but the concept is easy enough. Deferred revenue refers to when customers pay upfront for products or services they will receive later while your accountant recognizes that income over time rather than all at once. In this article, we’ll explain the GAAP-compliant method of reporting deferred revenue, provide bookkeeping examples, and explain how the practice will impact your taxes.

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NetSuite 2024.1 Release: A Game-Changer for the ERP World

Amzur

Introduction As technology continues to advance at a rapid pace, businesses across the globe are constantly seeking innovative solutions to streamline their operations and stay ahead of the competition. In the world of Enterprise Resource Planning (ERP), it is no news that NetSuite has established itself as a leading provider, consistently delivering cutting-edge features and functionalities and empowering organizations to thrive.

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Artists, Activists, Scholars and Others Call for Funding for Ukraine

The Global Small Business Blog

©iStock/JARAMA In this appeal to Congress , more than 35 artists, activists, scholars and others call for funding for Ukraine. The opinions expressed in this commentary are those of the signatories. Key statement: "If Russia breaks through, this will be our fault. And then we will understand what we have lost." They go on to say, "Time is short and new dangers can arrive very quickly.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Mastering Blue Prism Debugging Techniques

Perficient Digital Transformation

Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. While designing and developing automated solutions using Blue Prism is essential, debugging plays a crucial role in ensuring smooth operation and efficient execution. In this blog, we will explore some invaluable debugging techniques in Blue Prism that can help you identify and resolve issues, ultimately optimizing your auto

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Hyperscale vs. colocation: Go big or go rent?

IBM Services

Here’s the situation: You’re the CIO or similarly empowered representative of an organization. Different voices within your business are calling attention to the awesome scalability and power of hyperscale computing, which you’ve also noticed with increasing interest. Now the word comes down from on high that you’ve been tasked with designing and implementing your company’s hyperscale computing solution—whatever that should be.

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Legal Data Entry Outsourcing: 5 Key Benefits For Legal Firms

Offshore India Data Entry

With over 1 million new legal cases filed every year, legal firms face an overwhelming amount of documentation to process. According to the American Bar Association, attorneys spend on average 16% of their time on administrative tasks like manual data entry. This time-sink not only reduces productivity but leaves room for costly errors – up to 22% of legal data entry contains inaccuracies.

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Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Everest Group

Analytics and Artificial Intelligence (AI) Services Specialists Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Top Technology Trends for ServiceNow to Watch Out in 2024

V-Soft Consulting

Technological advancements are ramping up year over year, and businesses must adopt them to remain competitive. Artificial Intelligence (AI), Machine Learning (ML), and many automation algorithms are now the driving forces behind digital workflows. ServiceNow (NOW) has also become a revolutionary platform in advancing technology and the digital landscape.

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ASW Promotes International Staffing Solutions for the Insurance Industry with UAC

AS White Global

ASW Global has stepped up its efforts in providing viable solutions for the insurance and underwriting industry’s talent shortage dilemma in Australia. Last month, ASW was among the exhibitors at the Underwriting Agencies Council (UAC)-Xceedance 2024 Sydney Expo. The conference is one of the biggest in Australia with 120+ underwriting agencies and 600+ brokers in attendance.

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The Critical Importance of ModelOps in AI Readiness

3Pillar Global

Building a generative AI proof-of-concept is relatively low cost. Scaling it and putting it into production at an enterprise level is a much different undertaking, requiring new capabilities, disciplines, and rigor. New frameworks for ensuring trustworthiness and preparedness are emerging to meet the needs of companies competing in the AI economy. Model operationalization (ModelOps) encompasses all advanced analytics decisions within the organization, including your AI models.

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Enhance Support with BPO Chat Support Services

Magellan Solutions

You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. It also boosts the number of people buying your stuff by 40%. Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. If you can’t meet their needs, they will go elsewhere.

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Build a Mentorship Experience That Drives Engagement, Promotion, and Retention

Retain, engage and support a diverse workforce with an effective mentorship program. Companies with mentorship programs can see a boost in minority representation at management levels of up to 24%, with higher employee engagement. The 10KC Mentorship Solution provides the tools & resources to create a scalable, centralized and measurable program that will help you achieve your goals.