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8 Tips For Excellent Customer Service To Colleges & Universities

31 West

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. But you may ask, to what end? A study by von Keyserlingk et al.

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Customer Service In The Digital Age: Prioritizing Data Security

31 West

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. These include chatbot-guided service and outsourced after-hours support.

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10 Ways To Improve Customer Service In Higher Education

31 West

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Improving your customer service team starts with good recruitment.

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Customer Service In 2023: CX Front And Center   

Forrester Digital Transformation

In times like these, customer service teams are often pressured to cut costs – at all costs. It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. While we don’t expect that to change entirely, we […]

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Beyond Enrollment: Customer Service Strategies For Retention In Online Courses

31 West

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. In this article, we’ll dive into how stellar customer service can turn a one-time enrollee into a lifelong learner. It’s all about the experience.

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How To Navigate The Generative AI Hype In Customer Service

Forrester Digital Transformation

The customer service technology world is particularly saturated with these announcements; it seems like we can’t go a day without seeing another one. Not a huge […]

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Customer Service In 2022: The Times They Are A-Changin’

Forrester Digital Transformation

since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Our world has changed, and customer expectations have changed with it.