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Salesforce Service Cloud: The Ultimate Guide

31 West

Sales managers can fulfill plenty of tasks with the CRM tool : identify and nurture leads; track sales progress via opportunities; forecast revenue; evaluate sales performance with reporting tools; collaborate with team members effectively. Due to auto-response rules and the Process builder, case management is automated and streamlined.

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Grow From Hard-Earned Lessons

The Global Small Business Blog

They were all tasked with more responsibility and accountability than ever before, and yet they all saw opportunities to grow from those hard-earned lessons. When communities and business come together, everyone comes out stronger. Read the entire article by Jim Proppe, Managing Partner, Plante Moran.

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Autonomous Workplace Assistants Get A Boost From Generative AI

Forrester Digital Transformation

They act more independently than robotic process automation (RPA), your basic automations that carve out short, repetitive human tasks. The interesting part is that AWAs become real coworkers. They support an […]

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Taking WebAssembly/WASM To The Enterprise And Beyond

Forrester Digital Transformation

There is a lot of hype about WebAssembly (WASM), and figuring out what this new technology is and how it can be used effectively is not an easy task. Andrew Cornwall and I have been looking at the technology to understand how it will work in the enterprise and enterprise edge. Look at the bottom of this […]

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

Check out this latest report to gain insight into best practices (and benefits) for B2B data management including how: Automating tasks and improving data quality would increase sales staff satisfaction and productivity. B2B organizations struggle with bad data.

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Task Automation Increases Productivity by 500%

SEBPO

CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Outcome By automating repetitive tasks, we helped our client achieve cost savings, scalability, and enhanced process reliability. Learn more about our services or contact us. Interested in a SEBPO Career?

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5 Obtrusive Blockers to Avoid as a Servant Leader

Perficient Digital Transformation

This can help managers support their teams, clear the path, and improve productivity by stepping out of the way as much as possible. The customers had their goals, and they just want everything else to get out of their way. Menial Tasks – “Busy work” is rampant in businesses. You are micro-assigning obtrusive tasks to others.