Sat.Jun 29, 2024 - Fri.Jul 05, 2024

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Is India the Future?

The Global Small Business Blog

©iStock/Henk Bogaard In a global marketplace reshaped by volatile forces — not least the animosity between the United States and China — India shows signs of emerging as a potentially significant place to manufacture products. Yet the trouble is they – in India – are slow. Slow on samples. Slow on producing. Slow on deliveries. Can we afford the wait?

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Preparing for a Connected Future with IoT

V-Soft Consulting

While to the public IoT is often related to “smart homes” in which all devices and appliances from home security to lighting are part of the connected ecosystem, IoT technology is transforming operations across all sectors, including industrial, healthcare, infrastructure. In this article we will share the basics of IoT and how the technology is transforming industries.

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Cloud-Smart Strategy: Spend Less and Gain More From Your Business

Amzur

Over 97% of IT leaders plan to expand their cloud landscape in 2024, with 85% of organizations projected to adopt a cloud-first strategy. However, a “cloud-first” approach may lead to inefficiencies, including limited flexibility, potential security risks, and unexpected rises in cost when every application is moved to the cloud. [ Ref ] Consider a Cloud-smart strategy that aligns cloud initiatives with specific business goals, optimizes deployment models, and ensures ongoing cost ma

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From Chaos to Harmony: The Transformative Role of Supply Chain Orchestration | Blog

Everest Group

Navigating the complexities of global supply chains has become increasingly challenging due to recent disruptions and evolving customer. Read on to discover how supply chain orchestration helps enable operational efficiency, resilience, and adaptability to thrive amid continuous changes and pressures. In the intricate world of global business, supply chains serve as the backbone, ensuring products seamlessly move from factories to customers, keeping commerce fluid and consumers satisfied.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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How to Configure ServiceNow Knowledge Articles for Microsoft Graph Connector

Perficient Digital Transformation

If you use ServiceNow as your knowledge management platform, you might want to make your knowledge articles searchable and accessible from Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow knowledge articles to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.

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wegg® showcase Issue 2, July, 2024 with Coni Lefferts

The Global Small Business Blog

©2024 Women Entrepreneurs Grow Global®. All right reserved. Bob Marovich, Chief Operating Officer of Women Entrepreneurs Grow Global®, interviews Coni Lefferts, President, Creative Packaging Solutions for the wegg® showcase Issue 2 , July, 2024: Global growth is in the bag.

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Care Management Platforms PEAK Matrix ® Assessment 2024

Everest Group

Care Management Platforms PEAK Matrix ® Assessment Care management is a vital healthcare aspect that ensures patients and members receive coordinated and personalized care. Traditional healthcare professionals served as care managers, coordinating care plans and facilitating communication among payers and providers. Post-COVID, technology advances such as gen AI have transformed care management.

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Supercharge Customer Journeys with Salesforce OmniStudio

Perficient Digital Transformation

In today’s digital landscape, delivering exceptional customer experiences is paramount. Salesforce OmniStudio empowers you to create engaging, personalized, and brand-consistent interactions across all touchpoints. This blog post delves into OmniStudio, exploring its capabilities, benefits, and how you can leverage it to elevate your customer journeys.

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Why We Celebrate 4th of July and How Fireworks Became a Part of the Tradition

The Global Small Business Blog

©iStock/RomoloTavani Here are five things to know about July Fourth , including the origin of the holiday, why we celebrate it and how fireworks became a part of the tradition.

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Balancing Autonomy and Collaboration in Global Teams with Peter George

Zinnov

Can globally distributed software teams truly unlock their full potential through autonomy and collaboration? Peter George, Executive Vice President and Chief Technology Officer of HMH, joins Nilesh Thakker, President of Zinnov, to share his battle-tested insights on striking this delicate balance. Discover how to balance autonomy and collaboration in globally distributed software teams.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Cloud ERP Wars: Is Infor Adoption Reaching the Tipping Point? | Blog

Everest Group

As enterprises turn to industry-specific ERP solutions, Infor’s growing presence in the Cloud ERP market is becoming more prominent. This blog explores Infor’s strengths and challenges as it aims to compete with traditional ERPs. Reach out to us to discuss further. In recent interactions with enterprises regarding their ERP investments, it has become evident that there is a growing preference for industry-specific ERP that can bridge the gap between traditional ERP and core business

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Perficient is a 2024 Top Workplace in St. Louis

Perficient Digital Transformation

We are thrilled to announce that Perficient has been recognized as a 2024 Top Workplace by the St. Louis Post-Dispatch ! This award is a testament to the company’s ongoing commitment to fostering an exceptional work environment for our colleagues. Not to mention, this is our ninth time winning this award in St. Louis! The Top Workplace award is particularly meaningful as it is based solely on employee feedback.

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That Toddlin’ Town

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "Chicago, Chicago, that toddlin’ town.

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The Role of Generative AI and RPA in the Future of Call Centers

NoonDalton

Artificial Intelligence (AI) and Robotic Process Automation (RPA) have emerged as pivotal technologies, particularly within call centers. The promise of these technologies to enhance service delivery and reduce labor costs is becoming a reality, thanks to technological advancements and wider adoption. The Reality of AI and RPA in Call Centers Artificial Intelligence (AI) and Robotic Process Automation (RPA) have rapidly evolved from buzzwords to integral components of modern call center operatio

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Guidewire Services PEAK Matrix® Assessment 2024

Everest Group

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems. Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures.

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Perficient Recognized as a Major Player in IDC MarketScape for Cloud Professional Services

Perficient Digital Transformation

Navigating the complexities of cloud technology requires an exceptional partner. We are thrilled to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Cloud Professional Services 2024 Vendor Assessment (Doc #US51406224, June 2024). What Does This Inclusion Mean for Perficient? “We’re honored to be recognized as a Major Player in this IDC MarketScape Report, a distinction we believe highlights our holistic approach to cloud strategy and our implementation exp

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Happy 4th of July from the Global Small Business Blog

The Global Small Business Blog

©iStock/RomoloTavani "America is another name for opportunity.

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Vision to Reality: The Power of ServiceNow SPM Implementation Services

V-Soft Consulting

Today, organizations must be agile, efficient, and visionary to stay ahead of the curve. Central to this transformation is the concept of Strategic Portfolio Management (SPM), which aligns business objectives with technology investments, ensuring that resources are utilized effectively. One powerful tool that has revolutionized SPM is ServiceNow. Through its robust implementation services, ServiceNow helps companies transform their strategic visions into operational realities.

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New Report from 3,500+ Employers Confirms Retention is a Top HR Priority in 2024

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

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Healthcare Industry Cloud Services PEAK Matrix® Assessment 2024

Everest Group

Healthcare Industry Cloud Services PEAK Matrix® Assessment The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. As enterprises grow, they leverage industry cloud to future-proof technology infrastructure and enhance value delivery.

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Revolutionizing OpenAI Chatbot UI Deployment with DevSecOps

Perficient Digital Transformation

In the contemporary era of digital platforms, capturing and maintaining user interest stands as a pivotal element determining the triumph of any software. Whether it’s websites or mobile applications, delivering engaging and tailored encounters to users holds utmost significance. In this project, we aim to implement DevSecOps for deploying an OpenAI Chatbot UI, leveraging Kubernetes (EKS) for container orchestration, Jenkins for Continuous Integration/Continuous Deployment (CI/CD), and Doc

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Boutique vs the Big Guys: What Kind of Contact Center Outsourcer Is Right for You?

Blue Ocean

Let’s start with our obvious bias: we are a small player in the global outsourcing industry. So, while you’re thinking that this is just going to be a promo piece saying boutique is better than the big guy, hear us out. Our position is: one size does not fit all when it comes to customer care. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option.

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Overcome Food Waste And Improve Food Safety With IoT

V-Soft Consulting

The food and beverage industry has made countless technological advancements to grow and evolve. Technology is a pillar of strength for most industries now; however, it is hard to understand why food waste has remained an issue for most in the industry. Food waste doesn’t just happen at the consumer level, but a substantial amount of food waste takes place during the production and transportation stage as well.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Woman In The Mirror | Retail Edition

Zinnov

w ith Jennifer Goschke, VP & Country Leader, 7-Eleven Global Solution Center – India; Prashanti Bodugum, Vice President – Engineering, U.S. Omni Platforms, and Tech, Walmart Global Tech; and Monica Pirgal, Managing Director, Neiman Marcus India Behind every successful business is a leader with a story. But how often do we get to hear it?

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[Podcast] What if You Didn’t Need People To Make Your Technology Work?

Perficient Digital Transformation

In this episode of “What If? So What?” Jim talks with Bradie Speller who shares insights from his extensive career, tracing the arc of technological evolution from the dawn of personal computing to today’s high-tech environments. Bradie discusses his early experiences at Mars Group in the 1980s, where he first encountered the transformative power of the IBM PC.

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Computer Science vs Data Science

Unosquare

Are you torn between pursuing a career in computer science or data science ? You’re not alone. Both fields offer exciting opportunities and unique perks. Understanding the differences between these two domains can help you make an informed decision about your future career path. What is Computer Science? Computer science is the study of computers and computational systems.

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Light My Bricks earns 5-star reviews from over 92% of their customers

Influx

See the case study PDF. About Light My Bricks Light My Bricks is an Australian eCommerce company founded in 2016 and specializes in developing easy-to-install lighting kits designed to complement specific LEGO® sets. As the first lighting company for LEGO® in the market, Light My Bricks provides simple, easy-to-follow instructions. They boast the largest range of high-quality LEGO® light kits, along with an extensive selection of DIY components and LED light effects.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.

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Professional Employer Organization (PEO) VS Employer of Record (EOR) Which is Right for Your Organization?

Paysquare

Introduction of Professional Employer Organization (PEO) and Employer of Record (EOR) Which is Right for Your Organization? All businesses look forward to having a presence across the world as growing and expanding is a part of the future goals/mission of all organizations. As a business owner it is significant that you have resources to employ and manage employees in international waters.

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Ultimate Guide to Setting Up Jenkins Server with DevSecOps Tools on AWS EC2.

Perficient Digital Transformation

In this blog post, I will guide you through the process of configuring a Jenkins server integrated with essential tools necessary for constructing a robust DevSecOps pipeline. This tutorial is designed for individuals with foundational knowledge of navigating the AWS console. Prerequisite: AWS Free Tier Account Step1: Jenkin Server Setup on EC instance and installation of Jenkin, Docker, Trivy, Sonarqube, Terraform, AWS CLI, Kubectl.

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Changing of the Guard | Blog

Everest Group

The other day I was speaking to my good friend Cara Herrick of ServiceNow, bemoaning the fact that when I go to a GBS industry event, increasingly the leaders are sufficiently young enough to be my children—just like her. The discussion prompted me to go beyond their age and tenure, trying to unpack the difference between their GBS leadership approach and those of my age cohort who are moving onto the 4 G’s—grey hair, golf, grenache, and grandchildren at increasing rates.

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How Government Call Centers Are Streamlining Citizen Services?

Go4Customer

The rising need for customer-oriented government services has placed a great emphasis on the importance of call centers in enhancing the quality of the citizen-government relations. For instance, in the American Customer Satisfaction Index (ACSI) released in 2018, the federal government is seen to be 7 to 8 points below the national average in industries?

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr