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Building an Airtight Business Case for Order Management Optimization

Perficient Digital Transformation

Your order management system sits at the critical intersection of customer experience and operational efficiency. Our recent research study revealed that C-suite decision makers prioritize cold, hard financial metrics when evaluating order management solutions.

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New Perficient Research Reveals Mid-Market Priorities for Order Management Selection

Perficient Digital Transformation

We surveyed mid-market B2B professionals to learn more about their priorities when selecting an order management system (OMS). ” Focus on Financially-Driven Justifications The findings reinforce that mid-market B2B leaders take a financially-driven approach when evaluating order management investments.

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Tune Order Management NOW To Create Stellar Customer Experiences This Holiday Season

Forrester Digital Transformation

Speed, Options, And Transparency Should Guide Holiday-Season Planning Retailers, get ahead of the holiday-season chaos and prepare your order management processes. Guide your holiday logistics planning around: 1) speed; 2) fulfillment options; and 3) transparency to create seamless and stellar experiences for your customers.

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Thinking About DTC? Don’t Leave Out Order Management Systems

Perficient Digital Transformation

Let’s look at three reasons why an order management system (OMS) implementation will ensure your customers receive the product on time and within their level of expectations. Back in January, I discussed why order management systems could be the secret sauce for customer experience success in 2022.

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The Crucial Steps to Success: Preparing for an Order Management Project

Perficient Digital Transformation

Embarking on an order management project is a significant undertaking for any organization. The success of such projects hinges on meticulous preparation, particularly in terms of collecting and categorizing requirements and effectively managing the associated change. Collecting and Categorizing Requirements: 1.

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The Surprising Connection Between NBA Player Tracking and Order Management Package Tracking

Perficient Digital Transformation

While fans closely analyze each team’s performance and decipher the reasons behind the outcome of the games, order management , and package tracking probably is the last thing on their minds. Similarly, IBM Sterling utilizes predictive analytics to optimize order management and improve operational efficiency.

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Elevating the In-Store Experience Through Order Management

Perficient Digital Transformation

With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel. It is no longer acceptable to make an in-store purchase and not be able to retrieve order information digitally.