Contact Center Outsourcing Related Topics 
Working Solutions Outsourcing
FEBRUARY 1, 2023
Of course, doing so isn’t exactly child’s play. […] Call Center Outsourcing contact center outsourcingEvery year, a larger percentage of retail business is conducted via the online marketplace.
Strategic Sourcing Advisors
JANUARY 26, 2018
SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies that are new to outsourcing as well as those interested in improving their outsourced contact center services.
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Worldwide Call Centers
MARCH 16, 2023
A dysfunctional culture in your call center almost ensures that your employees will be looking for the door with your customer experience suffering in the process. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture.
Blue Ocean
JUNE 26, 2018
When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. What does a “rooms per shift ratio” have to do with contact center operations, you might ask?
Blue Ocean
JUNE 10, 2021
We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets? For contact centers, things got tight as many saw a sustained drop in contact volume.
Blue Ocean
JUNE 17, 2021
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. An outsourced partner can offer a number of benefits in this scenario.
Strategic Sourcing Advisors
MAY 17, 2018
Our matching process removes the guesswork from outsourcing and helps you find the right contact center outsourcing partner at no cost to you. The post Call Center Outsourcing 101: A Buyer’s Perspective appeared first on Strategic Sourcing Advisors.
Strategic Sourcing Advisors
JULY 25, 2017
Strategic Sourcing Advisors (SSA) launches a new advisory service today that will dramatically simplify the process of finding the right outsourced contact center provider.
Go4Customer
SEPTEMBER 24, 2021
Go4customer is a specialized call center and contact center outsourcing managing call center processes for our clients. Get a free analysis of your business requirements by our experts
Everest Group
SEPTEMBER 30, 2022
The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing.
Blue Ocean
DECEMBER 15, 2022
We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. The post Blue Ocean Wins Contact Center Thought Leadership Award appeared first on Blue Ocean.
NoonDalton
OCTOBER 20, 2021
But how can fast-growth companies benefit from outsourcing? If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities.
Blue Ocean
JANUARY 31, 2023
Attrition seems like it should be an easy enough term to define, and determining which bidders’ attrition results best match your own requirements should be easy enough in a contact center RFP. Download our Contact Center Buyer’s Guide today.
Blue Ocean
FEBRUARY 10, 2021
After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. The 10 most important contact center RFP questions haven’t changed.
Blue Ocean
FEBRUARY 17, 2022
We’ve discussed in the past how COVID-19 has impacted our approach to contact center redundancy measures. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved.
Future of Digital Sourcing
JUNE 12, 2018
In the current marketplace, there is simply no way around a multishore contact center delivery model. Egypt – Following some difficult years post-2011’s popular uprising, Egypt’s outsourcing value proposition is more relevant than ever.
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