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Calculating Contact Center Outsourcing Costs: Insights You Need Right Now

Blue Ocean

In an outsourced customer care model, you may choose to operate on a transactional or per minute basis. Successful contact center outsourcers have deep expertise in forecasting, staffing, and managing for maximum efficiency. Technology Advantages: The cloud has certainly changed the economics of outsourcing.

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Concentrix Acquiring Webhelp: Setting The Stage For A Two-Horse Race In Contact Center Outsourcing

Forrester Digital Transformation

Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked. […] Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B This is, of course, quite the acquisition!

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article thumbnail

Calculating Contact Center Outsourcing Costs: Insights You Need Right Now

Blue Ocean

In an outsourced customer care model, you may choose to operate on a transactional or per minute basis. Successful contact center outsourcers have deep expertise in forecasting, staffing, and managing for maximum efficiency. Technology Advantages: The cloud has certainly changed the economics of outsourcing.

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5 Ways Onshore Contact Center Outsourcing Gives Businesses More Bang for Their Buck

Working Solutions Outsourcing

What is Onshore Contact Center Outsourcing? Onshore contact center outsourcing is the practice of hiring a third-party provider in the same country as the client to handle customer service. The arrangement ensures the […]

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5 Ways Onshore Contact Center Outsourcing Gives Businesses More Bang for Their Buck

Working Solutions Outsourcing

Onshore contact center outsourcing is the practice of hiring a third-party provider in the same country as the client to handle customer service. Such a strategy benefits businesses that want to contract out their customer-experience (CX) operations while maintaining close proximity to their customers.

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5 Ways Onshore Contact Center Outsourcing Gives Businesses More Bang for Their Buck

Working Solutions Outsourcing

Onshore contact center outsourcing is the practice of hiring a third-party provider in the same country as the client to handle customer service. Such a strategy benefits businesses that want to contract out their customer-experience (CX) operations while maintaining close proximity to their customers.

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What You Need to Know About IP Contact Center Outsourcing

Magellan Solutions

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.