Magellan Solutions

JUNE 9, 2021

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.

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Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

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Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

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Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

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Working Solutions Outsourcing

FEBRUARY 1, 2023

Every year, a larger percentage of retail business is conducted via the online marketplace. Well known as this fact is, it’s surprising how few companies have really embraced the full range of possibilities offered by online communications to give their customers a truly comprehensive and satisfying experience.

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Worldwide Call Centers

MAY 17, 2023

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails.

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Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

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Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

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Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

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Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Go4Customer

SEPTEMBER 24, 2021

Go4customer is a specialized call center and contact center outsourcing managing call center processes for our clients. Get a free analysis of your business requirements by our experts.

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Everest Group

SEPTEMBER 30, 2022

Former Snr Dir Procurement & GM for Contact Center Outsourcing. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities. David Rickard. Vice President. Everest Group. Sharang Sharma. Practice Director. Everest Group. Mark Wootton.

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Blue Ocean

JULY 20, 2023

On-site pitching and negotiations are critical to establishing long-term strategic partnership with your customer care outsourcer. The post On-Site vs Virtual Procurement: The Best Way to Find Your Contact Center Outsourcer appeared first on Blue Ocean. Kicking off your own RFP process soon?

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Worldwide Call Centers

MAY 17, 2023

If you are ready to enhance your customer support, contact Worldwide Call Centers today at 719.368.8393 to discuss your situation and explore the Contact Center Outsourcing Options available from the US and Canada to Eastern Europe, Asia or Latin America. And you will make more money.

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Worldwide Call Centers

MARCH 16, 2023

If you are ready to enhance your customer experience, contact Worldwide Call Centers today at 719.368.8393 for free call center consulting cervices. We will discuss your situation and explore the contact center outsourcing options available from the US and Canada to Eastern Europe , Asia or Latin America.

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Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

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Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

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Contact Center Outsourcing Sales Customer Service Insurance 52

Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Customer Service Outsourcing Robotics Process Automation Service 84

Mattsen Kumar

MAY 7, 2024

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Blue Ocean

JUNE 10, 2021

Diversity and inclusion in the contact center is critical for many reasons, but in particular can help companies interface with a diverse customer base in a more authentic and compassionate manner. How Can Contact Center Outsourcing Help?

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Magellan Solutions

JUNE 21, 2016

Contact center outsourcing frees up their time and lets them focus on core business activities. Those who want to learn how to run a contact center can turn to outsourcing as a starting point. These are just some of the reasons why our clients love outsourced inbound services.

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Everest Group

SEPTEMBER 14, 2023

Johannesburg As South Africa’s largest city, Johannesburg presents a substantial English-speaking talent pool, making it an advantageous hub for contact center outsourcing with its diverse and skilled workforce.

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NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. For instance, the CEOs of 360 privately held product and service firms named in the media as among the fastest-growing U.S.

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Blue Ocean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

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Magellan Solutions

FEBRUARY 4, 2021

Entrepreneur 2019 reports that the Philippines has 20% global call center market share. As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. Despite the pandemic, the Philippines call center bounces back.

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Magellan Solutions

JULY 16, 2021

If you are not aware yet, the most popular payment models of call centers are per hour basis. Operating in the same or comparable time zones as your clients is one of the advantages in contact center outsourcing. But that doesn’t mean that a different timezone is a disadvantage.

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Blue Ocean

DECEMBER 15, 2022

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!

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Future of Sourcing

JUNE 12, 2018

With more delivery points from which to choose it is clearly an investor’s market when it comes to contact center outsourcing. Offshoring has never been an easy project and there is little evidence to suggest that this will change any time soon.

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Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks.

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Magellan Solutions

JULY 9, 2021

Call Center Outsourcing Services for our Telecom BPO Services. Our call center support services can ensure your customer’s calls are handled in a professional manner. We are the contact center outsourcing provider for services such as customer support, answering services, technical support, and order taking to name a few.

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Blue Ocean

JULY 15, 2024

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services.

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Blue Ocean

JULY 13, 2023

Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

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Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Love them or hate them, in business, as in life, transitions are inevitable.

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Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell.

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