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6 Reasons Why Retailers Should Embrace Contact Center Outsourcing

Working Solutions Outsourcing

Of course, doing so isn’t exactly child’s play. […] Call Center Outsourcing contact center outsourcingEvery year, a larger percentage of retail business is conducted via the online marketplace.

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The Foundation for Successful Contact Center Outsourcing

Strategic Sourcing Advisors

SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies that are new to outsourcing as well as those interested in improving their outsourced contact center services.

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Great Customer Experience

Worldwide Call Centers

A dysfunctional culture in your call center almost ensures that your employees will be looking for the door with your customer experience suffering in the process. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture.

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Secrets to Incredible Customer Service with Paul R. Jones

Blue Ocean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. What does a “rooms per shift ratio” have to do with contact center operations, you might ask?

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Flat Customer Care Budget? Outsourcing May Be the Answer

Blue Ocean

We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets? For contact centers, things got tight as many saw a sustained drop in contact volume.

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Blue Ocean

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. An outsourced partner can offer a number of benefits in this scenario.

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Call Center Outsourcing 101: A Buyer’s Perspective

Strategic Sourcing Advisors

Our matching process removes the guesswork from outsourcing and helps you find the right contact center outsourcing partner at no cost to you. The post Call Center Outsourcing 101: A Buyer’s Perspective appeared first on Strategic Sourcing Advisors.

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New Options to Help Companies Find the Best Outsourcing Vendors

Strategic Sourcing Advisors

Strategic Sourcing Advisors (SSA) launches a new advisory service today that will dramatically simplify the process of finding the right outsourced contact center provider.

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Call Center Outsourcing Companies | Outsourcing Contact Center.

Go4Customer

Go4customer is a specialized call center and contact center outsourcing managing call center processes for our clients. Get a free analysis of your business requirements by our experts

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Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

Everest Group

The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing.

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Blue Ocean Wins Contact Center Thought Leadership Award

Blue Ocean

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. The post Blue Ocean Wins Contact Center Thought Leadership Award appeared first on Blue Ocean.

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Fast-Growth Companies Can Also Benefit From Outsourcing

NoonDalton

But how can fast-growth companies benefit from outsourcing? If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities.

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Contact Center Attrition and the RFP: You’re Asking the Wrong Questions

Blue Ocean

Attrition seems like it should be an easy enough term to define, and determining which bidders’ attrition results best match your own requirements should be easy enough in a contact center RFP. Download our Contact Center Buyer’s Guide today.

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It’s 2021. Are You Going to RFP for Your Contact Center This Year?

Blue Ocean

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. The 10 most important contact center RFP questions haven’t changed.

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What You Need to Know About Contact Center BCP When Outsourcing

Blue Ocean

We’ve discussed in the past how COVID-19 has impacted our approach to contact center redundancy measures. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved.

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On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Digital Sourcing

In the current marketplace, there is simply no way around a multishore contact center delivery model. Egypt – Following some difficult years post-2011’s popular uprising, Egypt’s outsourcing value proposition is more relevant than ever.