June, 2024

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Think With Google and Move Your Business Into International Markets

The Global Small Business Blog

©iStock/Jacob Wackerhausen With more than half the world’s population now online, the opportunities for businesses to reach new customers abroad have never looked brighter. But how should companies prepare for international expansion? And just how easy is it? Google guides you by looking at your potential customers.

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The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

Intelligent Sourcing

The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion powerhouse whose growth trajectory is nothing short of seismic. Take the IT outsourcing industry, set to grow to a value of £117 billion by 2027 at a compound annual growth rate (CAGR) of […] The post The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth appeared first on Intelligent Sourcing.

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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. Strategies and structures crucial for your success earlier are no longer viable.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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It’s Summer! Hiring Trends, AI Skills, Unemployment Impact and More Hot Topics We’re Talking About

Eclaro

We are optimists by nature here at ECLARO, so with the sun having set on the summer solstice we focus not on the fact that each day will be getting “shorter,” but rather on the fact that it’s the first full Friday of summer—and that means a hot new edition of Five on Friday!

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10 Reasons Why You Need To Offer Omnichannel Customer Support

31 West

We live in a world where people don’t just expect personalized messages from their favorite brands, but they want the entire shopping experience tailored to their unique needs. Receiving the right message at the right time is a key marketing strategy for businesses. However, connecting with your customers through the right channel is equally important.

More Trending

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The Importance of LGBTQ+ Inclusion

Redial

In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion: Enhanced Employee Well-being and Productivity When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.

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Salesforce and IQVIA’s Partnership – A Match Made in Heaven? | Blog

Everest Group

What impact will Salesforce’s upcoming global partnership with IQVIA have? Get the expert view here, or get in touch to understand how this significant move in the life sciences CRM sector might impact your business. Once again, the winds of change are blowing in the life sciences CRM landscape. The usual suspect, Salesforce, has announced its strategic global partnership with IQVIA to enhance the capabilities of its Life Sciences Cloud.

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Hero, Villain, or Victim? Stories that Sabotage

Perficient Digital Transformation

In 1968, psychiatrist Stephen Karpman modeled what he called the Drama Triangle. With this, he illustrated dysfunctional mindsets that can derail social interactions. The three roles defined in this model are the rescuer (hero), persecutor (villain), and victim. This is another view of the lies we tell ourselves. Since the dawn of history, we’ve loved stories.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. 1 The CX downfall is a significant challenge for C-suite leaders, who believe investing heavily in AI across virtually every stage of the customer journey can improve CX quality.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How Big Will Be The CRM Market In 2025?

31 West

Customer-focused marketing isn’t a new trend. In the 1960s, Lester Wunderman launched the term “customer-centric,” which turned people’s focus from mass media advertising to personalized campaigns. Customer relationship management is a practice that has not only withstood the test of time since the 1960s but has also transformed how businesses like out-of-hours call center companies, operate.

Marketing 130
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Sisu Global Health's Gillian Henker Presents "Providing Access to Blood for a World in Need" (wegginar®)

The Global Small Business Blog

©2024 Women Entrepreneurs Grow Global®. All rights reserved. Gillian Henker, Co-Founder & President is a two-time founder with a proven track record of execution. Gillian is the primary inventor of Hemafuse and two other medical technologies. She led Hemafuse development, global regulatory clearances (including FDA), and launch in 5 countries across Africa, Asia, and Europe.

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Father’s Day at the Workplace

Redial

Father’s Day provides a moment to acknowledge the significant impact fatherhood has on professional effectiveness. At RedialBPO, we see daily how becoming a father can foster remarkable growth and improved workplace performance. Here are some key ways fatherhood contributes to better outcomes at work. Increased Emotional Intelligence Fatherhood enhances emotional intelligence , helping men manage emotions and empathize more effectively.

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The Competitive Edge: How AI Data Propels CIOs and CTOs to the Forefront

Amzur

Welcome to the digital age, where data is not just a resource, but a game-changing factor in strategic decision-making. For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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How to Configure ServiceNow Catalog Items for Microsoft Search

Perficient Digital Transformation

If you are using ServiceNow as your IT service management platform, you might want to make your catalog items searchable in Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow catalog items to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.

Sourcing 101
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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.

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Compare Freshdesk Vs. Zendesk Vs. Zoho In 2024

31 West

Have you ever encountered days when your inbox was flooded with hundreds of unread and unresolved messages? This is common for businesses in the IT industry. If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. The saying “A customer is a King” applies to all sizes and types of businesses.

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Winning New Exports

The Global Small Business Blog

©iStock/Alberto Marrupe Gutierrez Whether you are based in Ireland or the United States, winning new exports comes in handy for newfound growth at your business. In this case, the Going for Growth program, which Enterprise Ireland and KPMG support, is designed to help female entrepreneurs achieve their growth ambitions by growing their sales, creating additional employment, and winning new exports.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Harnessing Emerging Technology to Unleash Enterprise Cost Optimization | LinkedIn Live

Everest Group

LinkedIn Live Harnessing Emerging Technology to Unleash Enterprise Cost Optimization June 20, 2024 8:00 AM PT | 11 AM ET Mayank Maria , Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations.

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How to Select the Right AI Low-Code Platform for Your Business

Amzur

The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.

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GitHub – On-Prem Server Connectivity Using Self-Hosted Runners

Perficient Digital Transformation

Various deployment methods, including cloud-based (e.g., CloudHub) and on-premises, are available to meet diverse infrastructure needs. GitHub, among other tools, supports versioning and code backup, while CI/CD practices automate integration and deployment processes, enhancing code quality and speeding up software delivery. GitHub Actions, an automation platform by GitHub, streamlines building, testing, and deploying software workflows directly from repositories.

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HCM Digital World Class Matrix™ Identifies Software Innovations and Leading Providers

The Hackett Group

HR Gen AI Adoption of 15% Significantly Lagging Miami, FL – June 25, 2024 – The Hackett Group , Inc. (NASDAQ: HCKT), released its first Digital World Class Matrix focused on the human capital management (HCM) software market – a growing segment of the human resources (HR) technology landscape – driven by technology innovation and increasing HR demands.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Zendesk vs HubSpot: Which Is Better?

31 West

Started as a way for businesses to provide seamless customer service, customer relationship management software applications have grown to become the all-in-one platforms for your business operations. Whether offering after-hours phone service or tracking leads and collecting reports, these platforms have everything you need to grow your clientele. Zendesk and HubSpot are two names that often pop up in search lists when mentioning the world’s leading CRM solutions.

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The Struggle for Freedom

The Global Small Business Blog

©iStock/wildpixel Juneteenth remains a day to reflect on the enduring struggle for freedom, equality, and self-determination in the African American experience. Learn more about what it is and what it means.

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Core Banking in the Age of Transformation: A Ride from Legacy to Modernity | Blog

Everest Group

For years, core banking systems have been the backbone of financial institutions. But the landscape is shifting, and customers have high expectations. Nimble FinTech startups with cloud-based solutions are challenging traditional banks. In this dynamic environment, core banking systems are under more scrutiny than ever before. Reach out to discuss with us.

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Future-Proofing Your Development: Why DevOps and Cloud is the Winning Formula

Amzur

In the fast-paced world of software development, traditional waterfall methodologies often fall short of meeting the demands of modern businesses. Long development cycles, rigid processes, and a disconnect between development and operations teams can lead to slow deployments, missed opportunities, and ultimately, frustration for all stakeholders involved.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Perficient Launches PRISM Employee Resource Group

Perficient Digital Transformation

New ERG Will Further Perficient’s Progress in Supporting and Empowering the LGBTQ+ Community and its Allies At Perficient, we believe in developing a workforce that is as diverse and inclusive as the clients we work with. We are committed to fostering an environment where we celebrate all colleagues because our people make us unique, their perspectives make us stronger, and the label we all share is talent.

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An Introduction to the World of Codeless Apps, with Andrew Sullivan of Unqork

3Pillar Global

Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play. 3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode of The Innovation Engine and talks with Andrew Sullivan, Industry Partner at Unqork.

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T-Mobile unlocks marketing efficiency with Adobe Workfront

IBM Business Partners

With 109 million customers and counting, “uncarrier” T-Mobile is one of the top mobile communications providers in the U.S. The company always puts the customer first, which it achieves by delivering the right experiences and content to the right customers at the right time. But with different sub-brands and business units, T-Mobile’s marketing and content workflows were complex—and often inefficient and disconnected.

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Today in Global Small Business: Father's Day Traditions From Around the World

The Global Small Business Blog

©iStock/Lesla Larionova What's affecting me, my clients, my colleagues and other global small business owners: Father's Day traditions from around the world. Celebrating Father's Day - the day after – because it is dedicated to all the fathers, grandfathers, and step-dads and recognizes their love, support and guidance. Quote of the week: "My father gave me the greatest gift anyone could give another person, he believed in me.” – Jim Valvano A fun history of Father's Day: traditions and language

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.