The Global Small Business Blog
JUNE 18, 2024
©iStock/Jacob Wackerhausen With more than half the world’s population now online, the opportunities for businesses to reach new customers abroad have never looked brighter. But how should companies prepare for international expansion? And just how easy is it? Google guides you by looking at your potential customers.
Intelligent Sourcing
JUNE 23, 2024
The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion powerhouse whose growth trajectory is nothing short of seismic. Take the IT outsourcing industry, set to grow to a value of £117 billion by 2027 at a compound annual growth rate (CAGR) of […] The post The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth appeared first on Intelligent Sourcing.
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Premier BPO
JUNE 14, 2024
Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. Strategies and structures crucial for your success earlier are no longer viable.
Premier BPO
JUNE 28, 2024
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.
Speaker: Joe Sharpe and James Carlson
In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.
Eclaro
JUNE 21, 2024
We are optimists by nature here at ECLARO, so with the sun having set on the summer solstice we focus not on the fact that each day will be getting “shorter,” but rather on the fact that it’s the first full Friday of summer—and that means a hot new edition of Five on Friday!
Redial
JUNE 28, 2024
In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion: Enhanced Employee Well-being and Productivity When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Everest Group
JUNE 3, 2024
What impact will Salesforce’s upcoming global partnership with IQVIA have? Get the expert view here, or get in touch to understand how this significant move in the life sciences CRM sector might impact your business. Once again, the winds of change are blowing in the life sciences CRM landscape. The usual suspect, Salesforce, has announced its strategic global partnership with IQVIA to enhance the capabilities of its Life Sciences Cloud.
Perficient Digital Transformation
JUNE 27, 2024
In 1968, psychiatrist Stephen Karpman modeled what he called the Drama Triangle. With this, he illustrated dysfunctional mindsets that can derail social interactions. The three roles defined in this model are the rescuer (hero), persecutor (villain), and victim. This is another view of the lies we tell ourselves. Since the dawn of history, we’ve loved stories.
Amzur
JUNE 11, 2024
Welcome to the digital age, where data is not just a resource, but a game-changing factor in strategic decision-making. For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.
Premier BPO
JUNE 7, 2024
“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.
Advertiser: Paycor
Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.
Redial
JUNE 12, 2024
Father’s Day provides a moment to acknowledge the significant impact fatherhood has on professional effectiveness. At RedialBPO, we see daily how becoming a father can foster remarkable growth and improved workplace performance. Here are some key ways fatherhood contributes to better outcomes at work. Increased Emotional Intelligence Fatherhood enhances emotional intelligence , helping men manage emotions and empathize more effectively.
The Global Small Business Blog
JUNE 4, 2024
©2024 Women Entrepreneurs Grow Global®. All rights reserved. Gillian Henker, Co-Founder & President is a two-time founder with a proven track record of execution. Gillian is the primary inventor of Hemafuse and two other medical technologies. She led Hemafuse development, global regulatory clearances (including FDA), and launch in 5 countries across Africa, Asia, and Europe.
Everest Group
JUNE 12, 2024
LinkedIn Live Harnessing Emerging Technology to Unleash Enterprise Cost Optimization June 20, 2024 8:00 AM PT | 11 AM ET Mayank Maria , Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations.
Perficient Digital Transformation
JUNE 4, 2024
Various deployment methods, including cloud-based (e.g., CloudHub) and on-premises, are available to meet diverse infrastructure needs. GitHub, among other tools, supports versioning and code backup, while CI/CD practices automate integration and deployment processes, enhancing code quality and speeding up software delivery. GitHub Actions, an automation platform by GitHub, streamlines building, testing, and deploying software workflows directly from repositories.
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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.
Amzur
JUNE 25, 2024
The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.
Premier BPO
JUNE 28, 2024
As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. 1 The CX downfall is a significant challenge for C-suite leaders, who believe investing heavily in AI across virtually every stage of the customer journey can improve CX quality.
The Scalers
JUNE 5, 2024
You want to find qualified tech talent overseas but don’t know where and how to start. You’ve heard organisations having great experiences outsourcing engineers… and others getting not-so-good results. Then there’s staff augmentation, another popular model for hiring developers many businesses use to expand their teams. “Maybe this could work for us,” you may have thought while exploring solutions for finding professionals you can’t get at home.
The Global Small Business Blog
JUNE 13, 2024
©iStock/Alberto Marrupe Gutierrez Whether you are based in Ireland or the United States, winning new exports comes in handy for newfound growth at your business. In this case, the Going for Growth program, which Enterprise Ireland and KPMG support, is designed to help female entrepreneurs achieve their growth ambitions by growing their sales, creating additional employment, and winning new exports.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
Everest Group
JUNE 20, 2024
For years, core banking systems have been the backbone of financial institutions. But the landscape is shifting, and customers have high expectations. Nimble FinTech startups with cloud-based solutions are challenging traditional banks. In this dynamic environment, core banking systems are under more scrutiny than ever before. Reach out to discuss with us.
Perficient Digital Transformation
JUNE 3, 2024
New ERG Will Further Perficient’s Progress in Supporting and Empowering the LGBTQ+ Community and its Allies At Perficient, we believe in developing a workforce that is as diverse and inclusive as the clients we work with. We are committed to fostering an environment where we celebrate all colleagues because our people make us unique, their perspectives make us stronger, and the label we all share is talent.
Amzur
JUNE 19, 2024
In the fast-paced world of software development, traditional waterfall methodologies often fall short of meeting the demands of modern businesses. Long development cycles, rigid processes, and a disconnect between development and operations teams can lead to slow deployments, missed opportunities, and ultimately, frustration for all stakeholders involved.
IBM Business Partners
JUNE 13, 2024
With 109 million customers and counting, “uncarrier” T-Mobile is one of the top mobile communications providers in the U.S. The company always puts the customer first, which it achieves by delivering the right experiences and content to the right customers at the right time. But with different sub-brands and business units, T-Mobile’s marketing and content workflows were complex—and often inefficient and disconnected.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Intelligent Sourcing
JUNE 26, 2024
Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can remember buying a book called ‘Faster’ way back in 1999. It was the American science writer James Gleick talking about the exponential change taking place at the turn of the millennium. Now it […] The post What Is the future for work in a world of uncontrolled war and exponential AI?
The Global Small Business Blog
JUNE 19, 2024
©iStock/wildpixel Juneteenth remains a day to reflect on the enduring struggle for freedom, equality, and self-determination in the African American experience. Learn more about what it is and what it means.
Everest Group
JUNE 11, 2024
Cognizant’s acquisition of Belcan for US$1.3 billion marks a significant expansion in its engineering services portfolio. This strategic move enhances Cognizant’s capabilities, positioning the company closer to the top-tier engineering service providers. Reach out to us directly to discuss this topic further. Cognizant recently announced the acquisition of Belcan, a portfolio company of AE Industrial Partners, for a total enterprise value of US$1.3 billion.
Perficient Digital Transformation
JUNE 28, 2024
If you are using ServiceNow as your IT service management platform, you might want to make your catalog items searchable in Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow catalog items to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Amzur
JUNE 27, 2024
Introduction Starting a business used to require a large investment in servers and software. Now, cloud solutions provide a more cost-effective way to get started. Amidst the rush to migrate to the cloud, it’s important to carefully consider whether a cloud-first, cloud-ready, or cloud-only approach is best for your business. This blog will help you decide which strategy will give your business the best competitive edge.
The Hackett Group
JUNE 18, 2024
Insights Emanate From Recent In-Depth Conversations With Hundreds of Leading Companies Addressing Their Primary Adoption and Deployment Considerations Miami, FL – June 18, 2024 – The Hackett Group , Inc. (NASDAQ: HCKT) has fully integrated leading-edge generative artificial intelligence (Gen AI) data and insights from its recent in-depth conversations with hundreds of leading global companies and its groundbreaking AI XPLR platform into its Executive Advisory membership programs.
Aspirant
JUNE 14, 2024
With the phrenetic pace of today’s business environment, and in the face of near constant pressure to streamline, optimize, and simplify, we often see operations managers jumping too quickly to external solutions to provide a ‘quick fix’: the reporting application that will easily assimilate all of your operational data into amazing reports and visuals, or the enterprise resource planning software that promises to automate all of your manual work.
The Global Small Business Blog
JUNE 11, 2024
©iStock/gorodenkoff Women in Tech® Global is built on four foundational pillars: education, business, digital inclusion, and advocacy. This came about by challenges women face in the tech industry, Its mission is to create a strong, supportive network for women in technology, while also implementing practical programs that empower women to succeed in the tech industry.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
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