Forrester Digital Transformation

JUNE 23, 2022

Runaway Automation Undermines Digital Transformation Success Automation is everywhere: In Forrester’s Q2 2021 Global Digital Process Automation Survey, 76% of respondents indicated they were driving toward end-to-end automation for most business processes.

Automation 240

Automation Robotics Process Automation Management 240

Zinnov

MAY 17, 2023

Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. Have you been using Intelligent Virtual Agents?

Automation 98

Automation Government Efficiency Marketing 98

Forrester Digital Transformation

FEBRUARY 6, 2023

The rising adoption of e-invoices has spurred more firms to acquire AR automation software to support customer demand and respond to digital transformation. My recently published report, The AR Invoice Automation Landscape, Q1 2023, will […]

Automation 130

Automation Software Accounting 130

IBM Services

MAY 9, 2023

Become an event-driven business with IBM Event Automation Today, IBM is announcing IBM Event Automation , a composable solution designed to help organizations put events to work by enabling business and IT users to detect situations in real-time, act on them and trigger automations to help maximize their revenue potential.

Automation 108

Automation Sourcing Marketing Design 108

Forrester Digital Transformation

OCTOBER 28, 2021

In 2022, the automation market will see more robotics, new AI vendors, and new frameworks. Find out more in Forrester's 2022 automation predictions.

Automation 246

Automation Marketing 246

31 West

OCTOBER 11, 2022

Service desk automation is the process of automating various tasks and procedures associated with a service desk. By automating these tasks, businesses can improve the efficiency and performance of their service desks. If you’re looking for insights into service desk automation, you’ve come to the right place.

Automation 130

Automation Service Customer Service Customer Support 130

Forrester Digital Transformation

MAY 13, 2022

The pandemic forced organizations into survival mode, and many turned towards automation. Automation was applied out of necessity to support immediate pandemic needs for remote work and contactless business. Companies quickly leveraged automation as a competitive differentiator. Investment in all sorts of technologies exploded.

Automation 130

Automation 130

Forrester Digital Transformation

NOVEMBER 8, 2021

Tech leaders and business executives invest in process automation technologies because they expect that productivity gains will translate into cost savings through reduction in employees. But lessons drawn from Forrester’s 2015 forecast, Death Of A (B2B) Salesman, raise doubts on that theory.

Automation 225

Automation 225

IBM Services

MAY 9, 2023

In today’s digital world, business and IT leaders are turning to automation to improve operational efficiency, increase employee productivity and, ultimately, boost business performance. At IBM, we believe that organizations need AI coupled with automation to help developers reduce time to productivity. Powered by IBM watsonx.ai

Automation 86

Automation Efficiency Flexibility Sourcing 86

31 West

JULY 8, 2022

And yes, this is where the IT Process Automation steps in (*drum roll*). What is IT Process Automation? IT Process Automation (ITPA) is the automation of IT services, support, and administration to make the workflow more streamlined and, in turn, highly efficient. Changing the Course Through Automation.

Automation 130

Automation Out-Tasking Robotics Process Automation Software 130

Forrester Digital Transformation

SEPTEMBER 1, 2022

The ability to automate conversational interactions using chatbots and virtual assistants (VAs) is one of many business requirements for organizations looking to […].

Automation 245

Automation Marketing 245

Automation Anywhere

AUGUST 24, 2022

Robotic Process Automation (RPA) has been driving greater efficiency, accuracy, and compliance in finance departments for several years. Automation reduces the number of manual controls, reporting errors, and operational costs of the finance and accounting function.

Finance 145

Finance Automation Robotics Process Automation Efficiency 145

Forrester Digital Transformation

AUGUST 22, 2022

The trend toward automation is not new. The Industrial revolution started it in 19th century but there has never been such rapid automation progress. All forms accelerated often without understanding their effect. Humans became choke points in operations, points of disease and legal liability, and friction to smooth digital pathways.

Automation 130

Automation Robotics Process Automation Risk Management Risk Management 130

Forrester Digital Transformation

MARCH 20, 2022

Thank you to all who generously shared experiences and views on my “Weave An Automation Fabric For All Technology — Compute And Beyond” blog. In that blog, I emphasized application developers’ need for holistic & integrated automation capabilities. Consider you operate a live streaming […].

Automation 130

Automation Information Technology 130

Forrester Digital Transformation

AUGUST 16, 2022

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is.

Automation 130

Automation Service Research 130

IBM Business Partners

MAY 25, 2023

natural language processing and machine learning models) to automate and streamline operational workflows. In this blog post, we will examine traditional IT operation problems through the lens of data-driven automation and the benefits of AIOps. It is the application of artificial intelligence (AI) capabilities (e.g.,

Automation 71

Automation Streamline Operations Operational Costs Software 71

The Global Small Business Blog

JANUARY 25, 2023

21 PWC UK analyzed over 200,000 jobs in 29 countries to explore the economic benefits and potential challenges posed by automation. They've identified three waves of automation that might unfold over the next 20 years. Discover what those three waves are and whether automation will impact jobs in the future. iStock/jittawit.21

Automation 81

Automation Jobbing 81

Automation Anywhere

AUGUST 19, 2022

Why front-office automation? According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions, including sales and customer experience. Automation makes it possible for companies to provide the results customers want, ultimately delivering top customer satisfaction.

Automation 145

Automation Robotics Process Automation Customer Service Human Resources 145

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 83

Automation Out-Tasking Efficiency Reduced Costs 83

IBM Services

MAY 11, 2023

As we wrap up Think 2023, we’re excited to recap a few of the exciting new capabilities we are launching in our IT Automation portfolio. This platform utilizes intelligent automation and artificial intelligence (AI) to aggregate data from various sources, detect and correlate incidents, and quickly drive incidents to resolution.

Automation 62

Automation Reduced Costs Engineering Collaborations 62

Perficient Digital Transformation

MAY 15, 2023

Omniscript is a powerful Automation Tool that enables businesses to easily automate their workflows. Omniscript offers a range of Pre-Built Templates and Connectors that can automate various tasks, such as data integration, transformation, and validation. Pic Courtesy: ApexHours The above image shows the working of Omniscript.

Automation 69

Automation Efficiency Reduced Costs Service 69

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Outsourcing 98

Outsourcing Automation Robotics Process Automation Global Outsourcing 98

Zinnov

MAY 24, 2023

At the forefront of these efforts is Intelligent Automation for hyperpersonalization, an innovative strategy that enables organizations to customize their offerings based on individual user preferences. This is increasingly being augmented by Intelligent Automation. Want to build a recession-proof enterprise?

Automation 52

Automation Robotics Process Automation Efficiency Marketing 52

IBM Services

APRIL 20, 2023

All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. For the first time, we can see intricate and complex processes clearly in action, identifying where they operate effectively and where they can best be simplified, optimized and automated.

Automation 72

Automation Finance Co-Sourcing Right-Sizing 72

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Finance Human Resources 144

McKinsey and Company

JANUARY 6, 2023

Results from the 2022 McKinsey Global Industrial Robotics Survey reveal that industrial companies are set to spend heavily on robotics and automation. However, many will need help to complete the journey.

Automation 116

Automation 116

Zinnov

JANUARY 31, 2023

In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robotic Process Automation (RPA) has become the core enabler for advanced accuracy and transparency in the public sector service delivery and performance.

Automation 98

Automation Government Robotics Process Automation Administrative 98

Perficient Digital Transformation

MAY 25, 2023

With Content Automation, an add-on to Assets, the manual tasks typically handled by Creatives can now be “offloaded” to Cloud Services for processing. In this first part of a series, we will explore an overview of Content Automation in Adobe Experience Manager as a Cloud Service, specifically Assets. How does Content Automation Work?

Automation 59

Automation Service Management Marketing 59

Perficient Digital Transformation

FEBRUARY 27, 2023

These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion. This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation.

Automation 64

Automation Banking Risk Management Risk Management 64

Offshore India Data Entry

FEBRUARY 12, 2023

Automated form processing helps improve the operations of a business, which ultimately results in growth and profitability. Automated form processing is the kickstart to a whole range of task automation. For example, a single automated form can automatically generate another document automation filled with form submission data.

Automation 81

Automation Business Process Outsourcing Human Resources Offshoring 81

Perficient Digital Transformation

DECEMBER 27, 2022

Marketing Automation: Top 8 Use Cases in Marketing that will Lift your Business to New Heights . The keywords that catch business leaders’ attention in the fast-moving world are Artificial Intelligence (AI) and Robotic Process Automation (RPA). What is Robotic Process Automation (RPA)? .

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Robotics Process Automation Automation Marketing Out-Tasking 122