Everest Group

JUNE 11, 2025

With the rise of enterprise automation and agentic artificial intelligence (AI), we’re now seeing the emergence of a new, much-needed layer in the enterprise tech stack, Systems of Execution. That could include Application Programming Interfaces (APIs) to schedule outreach, document automation tools (e.g., But that has to change!

Service 130

Service Co-Sourcing Out-Tasking Automation 130

Everest Group

NOVEMBER 12, 2024

Chief procurement Officers (CPO) Procurement category managers Global sourcing managers Supplier relationship managers Procurement managers Supplier management leaders Procurement outsourcing (PO) service providers / leaders Tech providers Amy Fong Partner Akash Thunga Senior Analyst Related Content: AI-driven Sourcing: Discover the Best-in-Class Features (..)

Sourcing 130

Sourcing Outsourcing Management Automation 130

Everest Group

NOVEMBER 5, 2024

Providers in semiconductor engineering play a crucial role in addressing these needs by supporting fabless companies, integrated device manufacturers, electronic design automation tool providers, and foundries.

Engineering 130

Engineering Service Nearshoring Manufacturing 130

Everest Group

JULY 7, 2023

Take a look at these valuable insights for enterprises looking to adopt a unified platform approach for sourcing different intelligent automation technologies.

Automation 130

Automation Marketing Sourcing 130

Premier BPO

MARCH 6, 2025

Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Data-Driven Personalization AI is shifting from simple automation to using data for predictive insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 124

Automation BPO Sourcing Finance 124

Groove Technology

JANUARY 15, 2025

In the.NET ecosystem, AI includes the integration of advanced technologies such as machine learning, natural language processing, and predictive analytics to enhance application functionality and automate complex tasks. Key milestones include : Microsoft's AI Builder : Simplifying automation for business processes.

Out-Tasking 130

Out-Tasking Analytics Engineering Automation 130

IBM Services

NOVEMBER 8, 2023

Moreover, these agents can be composed together to automate complex workflows. AI assistants can use API-based agents to help knowledge workers with mundane tasks such as creating job descriptions, pulling reports in HR systems, sourcing candidates and more. However, LLMs can automate these steps.

Automation 120

Automation Sourcing Jobbing Collaborations 120

HCL Technologies

JUNE 5, 2025

InstaResolve-AI: Transforming issue resolution with intelligent automation ritlal.saw-w Thu, 06/05/2025 - 09:25 In today’s fast-paced digital environment, both end-users and support teams deal with scattered knowledge sources, rising ticket volumes and slow resolution times.

Automation 52

Automation Co-Sourcing Collaborations Sourcing 52

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

The Global Small Business Blog

NOVEMBER 21, 2023

The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. ©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation.

Software 275

Software Sourcing Automation Marketing 275

Everest Group

OCTOBER 5, 2023

Continuous discovery and intelligent automation involves a mindset change to bring together process intelligence to extract insights and automation.

Automation 162

Automation Marketing Sourcing BPO 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

JUNE 20, 2023

LINKEDIN LIVE The Possibilities for Generative AI in Sourcing June 20, 2023 | 10 a.m. Join us for a free-flowing discussion as we explore the potential benefits, challenges, and considerations of incorporating GAI into the sourcing landscape. As a sourcing professional, where are the opportunities to integrate GAI into your processes?

Sourcing 130

Sourcing Research Marketing Automation 130

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. How Automated Document Management Simplifies HR Compliance Manual document management has long been a source of inefficiency and risk for HR teams. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Everest Group

NOVEMBER 8, 2024

Whether discussing artificial intelligence (AI) , automation, or evolving workforce strategies, the message was clear: success in this era requires agility, collaboration, and bold leadership. Everest Group Engage is more than a conference.

Co-Sourcing 130

Co-Sourcing Automation Flexibility Collaborations 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. Autonomous security operations centers are also gaining traction to provide continuous monitoring and rapid threat response.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Premier BPO

MAY 30, 2025

5 Premiers PRIME Tech Framework and co-sourcing model help translate plans into scalable, transformative outcomes. Optimize Processes Before Automating Before introducing new technology, it’s essential to evaluate and streamline existing workflows. What are 5 Key Steps for a Successful Technology Rollout?

Co-Sourcing 130

Co-Sourcing Collaborations Sourcing Automation 130

Everest Group

APRIL 7, 2025

Pharmaceutical companies now face a rapidly evolving landscape characterized by rising adverse event volumes, fragmented real-world data sources, and increasingly complex global regulatory frameworks. Regional variations in drug safety reporting requirements further compound compliance challenges across diverse markets.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Everest Group

APRIL 7, 2025

AI-powered analytics and automation are enhancing customer insights and driving hyper-personalized engagement. Each profile provides a comprehensive overview of providers key strengths and limitations and includes enterprise sourcing considerations. Several trends are reshaping the CDP market.

Retail 130

Retail Healthcare Marketing Sourcing 130

Everest Group

OCTOBER 5, 2023

What key benefits do enterprises achieve using process intelligence, automation, and AI solutions?

Automation 162

Automation Marketing Sourcing BPO 162

McKinsey & Company

JUNE 6, 2025

There are many sources of frustration and delay, from a lack of sufficient talent to ongoing data quality issues. Automated, responsible AI guardrails To mitigate risk, manage ongoing compliance, and provide cost transparency, the gen AI platform should implement automated governance guardrails.

Government 113

Government Automation Analytics Sourcing 113

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

NOVEMBER 16, 2023

Providers that have AI as a feature which helps in improving their current offering, such as automation-first vendors, are excluded from this assessment. Software-first: These providers develop and provide software-based AI solutions as their primary offering. Find further details and in-depth content at www.everestgrp.com.

Marketing 361

Marketing Research Software Engineering 361

Everest Group

NOVEMBER 3, 2022

Source, Everest Group. Data from connected devices is becoming a prominent source to assess and prevent risks. Leveraging data from different types of sources such as wearables, internet of things (IoT) sensors, and telematics through clients’ lifestyles and behavior, insurers are embarking on a new age digitized underwriting process.

Insurance 246

Insurance Analytics Sourcing Efficiency 246

Obobo

JUNE 9, 2025

It encompasses every stage of the supply chain, from sourcing and production to distribution and end-of-life management. Sustainable Procurement Green supply management emphasizes sourcing raw materials from environmentally responsible suppliers.

Supply Chain Management 69

Supply Chain Management Sourcing Analytics Collaborations 69

Everest Group

APRIL 22, 2025

Register on LinkedIn In an engaging LinkedIn Live on June 4, Everest Group experts Anish Agarwal, Vice President, and Rohitashwa Aggarwal, Partner, will explore how global organizations are reimagining delivery and talent models amid rising cost pressures, talent shortages, and accelerating technology shifts such as AI and automation.

Service 130

Service Automation Marketing Efficiency 130

Horses for Sources

JUNE 10, 2025

We’ve spent the last decade-plus romanticizing automation and AI, and now the hangover’s (finally) kicking in. It’s where automation, AI, and data converge to create real-time workflows between customers, employees, and partners—without handoffs or latency. Bad data is killing businesses The truth?

Automation 59

Automation Finance Co-Sourcing Manufacturing 59

Planergy Software

MAY 8, 2025

Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. What's PLANERGY? Modern Spend Management and Accounts Payable software.

Analytics 52

Analytics Automation Finance Collaborations 52

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Everest Group

SEPTEMBER 8, 2023

Using nonrenewable resources like fossil fuels as energy sources can have dire environmental consequences. Its capacity to automate and optimize various processes can significantly save energy and resources, thus reducing the overall environmental impact.

Marketing 223

Marketing Jobbing Data Entry Research 223

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 30, 2025

Cost-led modernization: The limitations of a one-dimensional play Enterprises often initiate modernization by targeting cost efficiencies in existing operations, streamlining processes, reducing operational overhead, and automating routine tasks.

Banking 130

Banking Analytics Collaborations Efficiency 130

Everest Group

JANUARY 19, 2024

Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence. Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Premier BPO

JUNE 28, 2024

The adoption of AI tools appears to focus more on increasing automation and reducing costs, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246