The Global Small Business Blog
APRIL 18, 2024
©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.
Everest Group
APRIL 9, 2024
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?
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Everest Group
APRIL 16, 2024
LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.
The Global Small Business Blog
APRIL 22, 2024
©iStock/Pakin Jarerndee What's affecting me, my clients, my colleagues and other global small business owners: Books, reports, and articles that discuss trends in globalization. The KOF Globalization Index measures the economic, social and political dimensions of globalization. Why our world needs biggest restraint in biggest-ever election year. Quote of the week: "Think about the race of artificial intelligence … think about the geopolitical tension and the threat of fragmentation we will have
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Offshore India Data Entry
APRIL 19, 2024
Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? With its numerous advantages and disadvantages, it’s crucial to weigh the pros and cons before making a decision. In this comprehensive guide, we’ll explore 20 advantages and disadvantages of BPO, providing you with the valuable insights you need to make an informed cho
31 West
APRIL 27, 2024
Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. You need a system that can facilitate seamless communication across all departments within your organization, as well as your outsourced team. So, how do you choose a robust, user-friendly, and cost-efficient communication tool for your business?
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
APRIL 29, 2024
We’ve all heard of servant leadership. The concept of “being a servant” to your teams and treating employees as critical individuals to be cultivated and empowered, has strong merit. However, many organizations fall short, with those at the top of the hierarchy viewing employees as interchangeable cogs in the corporate machine. Instead of diving deep into the theories, practices, and benefits of servant leadership, I will focus on a specific, related principle or mind-set: being unobtrusive.
3Pillar Global
APRIL 30, 2024
FAIRFAX, VA – 3Pillar Global, a leading software strategy, consulting and AI-enabled product development firm and New Port Partners, a premier advisory firm specializing in tech sector business performance improvements, today announced a strategic business and technology relationship. Clients of New Port partners who are undergoing complex business transformations can leverage 3Pillar’s 18-year track record in digital expertise, including custom enterprise software application development, clou
The Global Small Business Blog
APRIL 23, 2024
©iStock/NatanaelGinting Zimbabwe-based ZimTrade , a trade information portal, has developed an export program to empower female owned businesses with export knowledge and skills that will help at least 200 women entrepreneurs contribute to significant exports in the region. The program will help women business owners get export ready.
Offshore India Data Entry
APRIL 12, 2024
Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
31 West
APRIL 21, 2024
Picture this – you open your email, and it’s flooded with hundreds of customer queries. Each query seems urgent, and the customer wants either a quick reply or an immediate resolution. They also expect after-hours support from your agents. Some are tech-related, while others are general queries from your prospects that can eventually lead to a closed deal.
Redial
APRIL 17, 2024
South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
Perficient Digital Transformation
APRIL 25, 2024
SUGCON (Sitecore User Group Conference) Europe 2024 was the second SUGCON I’ve attended, with the first just being six months ago in Minneapolis. There are few things that remind me how much I love my job more than being surrounded by the Sitecore Community. I’ve developed real friendships with folks from literally every corner of the world and it’s only once or twice a year we get the whole “Sitecore Family” together.
V-Soft Consulting
APRIL 8, 2024
The adoption of Artificial Intelligence (AI) by organizations across diverse industries is an ever-evolving trend. Since its inception, AI has uncovered incredible success with its intelligent capabilities. Harnessing the power of Machine Leaning (ML), Natural Language Processing (NLP), and Computer Vision, the AI boom is an ever-evolving trend in the tech industry.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
The Global Small Business Blog
APRIL 12, 2024
©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.
IBM Services
APRIL 15, 2024
The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.
31 West
APRIL 16, 2024
With judicious planning, IT support can morph from a financial black hole into a beacon of savings. Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. So, how does one navigate the landscape of IT support strategies to clinch those savings?
Redial
APRIL 17, 2024
Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Perficient Digital Transformation
APRIL 11, 2024
Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.
Influx
APRIL 15, 2024
Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.
The Global Small Business Blog
APRIL 19, 2024
Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.
Amzur
APRIL 18, 2024
From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. As organizations increasingly rely on technology to fuel their growth and operations, the demands on CIOs to deliver cutting-edge solutions while ensuring seamless and secure IT operations have intensified.
Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast
Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens
31 West
APRIL 16, 2024
HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. What started as a one-man business has grown to become a large organization with 2000+ employees.
Unosquare
APRIL 9, 2024
An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management.
Perficient Digital Transformation
APRIL 16, 2024
Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.
IBM Services
APRIL 22, 2024
AI can be a force for good, but it might also lead to environmental and sustainability concerns. IBM is dedicated to the responsible development and deployment of this technology, which can enable our clients to meet their sustainability goals. “AI is an unbelievable opportunity to address some of the world’s most pressing challenges in health care, manufacturing, climate change and more,” said Christina Shim, IBM’s global head of Sustainability Software and an AI Ethics
Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics
Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.
The Global Small Business Blog
APRIL 29, 2024
©iStock/CHOLTICHA KRANJUMNONG What's affecting me, my clients, my colleagues and other global small business owners: The ethical issues of AI ; imitation isn't enough. Fears of trade protectionism are overdone. The fallout of Red Sea disruptions for global trade and inflation. Quote of the week: "The freer the flow of world trade, the stronger the tides for economic progress and peace among nations.
Amzur
APRIL 16, 2024
Are you drowning in data but struggling to find the insights that matter? Many players in the market are already using data to predict the future and gain a competitive edge. In fact, studies show that over 60% of data within organizations goes unused. Traditional data analysis often requires specialized coding skills and knowledge, making it difficult for companies to make decisions based on their data.
31 West
APRIL 16, 2024
Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates continue to increase. Higher education institutions can improve services by understanding who their customer is. They need to hire the right personnel and invest in modern technologies.
V-Soft Consulting
APRIL 17, 2024
Businesses are constantly seeking innovative solutions to stay relevant and competitive. With the proliferation of data and the increasing complexity of tasks, organizations are turning to Artificial Intelligence (AI) to streamline operations, enhance productivity, and drive growth. In this blog, we'll explore the transformative potential of our enterprise generative AI solutions and how they can drive speed and efficiency across various industries.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
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