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Assisting Hospitality Business Challenges Through a BPO.


We are still in a post-pandemic recovery process where different industries have faced great adversities. One of them is the hospitality industry. .

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Hybrid Working – The Modern Working Model of The Future

Groove Technology

“Work from home” was no longer a new term when the COVID-19 pandemic occurred in 2020. From the end of 2021, when the situation gradually becomes a “new normal, “ the “Hybrid working” model has been mentioned more frequently as a global trend.


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Three Ideas To Make Your Messaging A Hit With Buyers

Forrester Digital Transformation

Enticing plot, captivating characters, and spellbinding world-building are all examples of what may come to mind when thinking about what we love most in a good television show.

Turning Ideas Into Action


The 2022 Innovation Summit When I was looking for something unique to say about innovation at.orgCommunity’s June 9, Innovation Summit, I came across these quotes. Creativity is thinking up new things. Innovation is doing new things.”—


What You Really Need to Know to Build an Effective Global Hiring Strategy

Speaker: Carrie Corbin, Co-Founder and Managing Partner at Hope Leigh Marketing Group

Join Carrie Corbin, Global Workplace Executive, Strategist, and Consultant, for this discussion on some of the most common questions around building a global hiring and attraction strategy.

Factors to Consider When Scaling to a Global Workforce

The Global Small Business Blog

©iStock/Vadym Pastukh As Davis Nordell, technology senior analyst with RSM US LLP, writes, "The globalized economy and the possibilities of remote work mean companies are considering building international workforces. But you need to plan carefully for any international expansion.

Exploring the booming Manchester tech industry

The Scalers

CONTENTS From the industrial to the technological revolution The Manchester tech industry: a northern powerhouse emerges Manchester’s digital scene goes from strength to strength Onshoring in Manchester: a game changer for Britain’s tech businesses?

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The Insights Beat: This Summer, Take A Trip To Insights Capabilities Paradise

Forrester Digital Transformation

Summer is here, and you deserve a vacation. Whether you’re camping by the lake or snorkeling off the coast, you (likely) won’t be thinking about data, but this summer can still be a good opportunity to build your insights capabilities.


RAYA CX and Palm Hills Developments Celebrating a Successful 5-Year Partnership of CX Excellence

Raya Contact Center

This month RAYA CX and Palm Hills Developments celebrated their 5-year partnership going strong with the attendance of the VP of Client Relations of Palm Hills Developments, Mohamed Hegazy, our COO, Alaa El Shafei, and the operations and CSM teams.

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Elevate Equity Inside and Out

The Global Small Business Blog

©iStock/designer491 Consumers want to support brands that represent them and their values. And organizations that have made DEI efforts a core priority also recognize that it’s just as important to feature representation in front of the camera as it is behind the scenes.

New operations management systems for a digital world


Now is the time to redefine management disciplines with a modern tool kit powered by technology. The organizations that embark on this journey sooner will achieve the benefits from a culture of innovation. Insights on Operations Service operations Process automation

Hire Global to Grow Global: A Conversation with A Global Recruiting & HR Expert

Speaker: Janice Stack, CEBS, Global Human Resources Executive

The digital age has given us access to a workforce beyond geopolitical boundaries. While this new access can increase productivity, it often comes with its own set of obstacles. Join Janice Stack, Global Human Resources Executive, for this insightful webinar on the ins-and-outs of expanding your team globally.

5 Key Steps to Build Compliance Resilience Through Risk & Gap Analysis


The regulatory environment for collection players remains complex and ever-changing. Following such a complex web of federal laws (Reg F, laws around pending cases, CFPB trends, etc.)

Actionable Insights and Metrics That Unlock Channel Sales Growth

Forrester Digital Transformation

Importance Of Channel Sales Metrics Today, actionable insights are the backbone of channel sales organizations. Collecting the right data and transforming it into actionable insights enables channel sales leaders to spot risks, find opportunities for growth, and make smarter decisions.

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10 Remote Work Skills To Boost Your Resume

Velocity Global

Remote work has changed a lot about the workday. Employer and employee expectations have both shifted to account for new workflows, processes, and communication styles. Additionally, remote work looks different between various employers distributed throughout the globe.

Entertaining Diversions

The Global Small Business Blog

©iStock/DisobeyArt Although evolution has hard-wired us to be negative, we have the ability to change by adopting new thought patterns and "entertaining diversions" that can help us to accentuate the positive. How do we define happiness and can we actively make ourselves happy?

Where is Everyone? Breaking Down the Talent Shortage Myth & the Great Resignation

Speaker: Ellie Dailey, Global Recruiting Expert and Team Lead for BetterUp Europe GTM Recruiting via Russell Tobin

Businesses everywhere appear to be experiencing a so-called talent shortage and repercussions to 2021’s “Great Resignation." To address what this is and how this is affecting recruiting, we need to consider issues such as the Employer Value Propositions –– Values, Mission, Vision –– and how to actually walk the walk.

CX without design only gets you halfway


When mapping out the customer journey, combining traditional CX practices with user-centered design processes has proven to bring the greatest value. Growth, Marketing & Sales Insights Customer experience & loyalty Consumer insights Customer lifecycle management & CRM

Shaping organisational success – Part 5 – Ground Rules : Innovation

Risk Guide

By Horst Simon, the Risk Culture Builder. INNOVATION: The new core competency. Enterprise-wide innovation is a key operational discipline. Re-invent the way you create the future as “business as usual” will not work.

Value Is In The Eye Of The Beholder — When It Comes To Tech’s Business Value

Forrester Digital Transformation

There’s more to ensuring that technology enables business value than meets the eye. There is no single value proposition to communicating the value of technology to stakeholders. Each stakeholder perceives value differently. Value is in the eye of the beholder.


How to Build and Strengthen Your Global Workforce

Globalization Partners

Going global it’s a milestone that often goes unaccomplished due to the grand scale of changes associated with expanding a business and the unknown fear of new financial risks and legal hurdles.

The Workplace of the Future: Building a Sense of Belonging

Ten Thousand Coffees Connectivity Solution creates informal interactions that build culture and a sense of belonging among employees, while also providing them with opportunities to grow their networks in remote-first and hybrid work environments.

Today in Global Small Business: Freightos Agrees to SPAC Merger

The Global Small Business Blog

©iStock/Victoria Koitsova What's affecting me, my clients, my colleagues and other global small business owners: Freightos, a fast-growing ocean and air freight marketplace similar to Expedia in air travel, announced recently it is going public through a merger with Gersher Acquisition Company.

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‘Find the smartest technologist in the company and make them CEO’


Silicon Valley’s Marc Andreessen tackles tech trends like artificial intelligence, crypto, and Web3—and why incumbents still have a tough time competing with digital start-ups. Our Insights High Tech & Internet Digital


The importance of customer satisfaction for business


We are living in a new era. The transformation of commerce over the years has gone from prioritizing products and services to putting emphasis on the consumer; a trend we predict will remain for quite some time. Customers are the centerpiece of your business and all marketing efforts.

Design Solutions To Attract Female Investors

Forrester Digital Transformation

Women are investing in plain sight. But to look at the numbers, you would think that wealth managers can’t see them. Less than half of online women in the US are investors compared to 60% of online men. Those that do invest also tend to have fewer and less varied investment products than men.

Global Growth Playbook: Scaling a Remote-First Company

Today, nearly half of companies plan to continue offering some form of remote work flexibility to their employees. In this guide, we will explain what a remote-first company is and how you can quickly and efficiently pivot to this workforce model.

Benefits of Integrated Records Management Solutions


Integrated Records Management: Things To Know Around 75% of all paper documents get misplaced or lost. A record management system is meant to store business content for a long time. But storing data is not enough as it is also responsible for keeping it accessible all the time.

Best Therapy

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. Kittens are the best therapy." – Beth Ostrosky Stern. best therapy kittens are the best therapy

Nature and financial institutions in Africa: A first assessment of opportunities and risks


Africa’s climate resilience can be strengthened by redefining its economic model to leverage natural capital and designing financial systems to redirect critical nature-based investments. Insights on Sustainability Sustainability

5 Reasons Your Company Should have a Cybersecurity Team


Rate this post. The need for data protection in the current digital age increases as companies face cyber threats daily. This means that every company should have a cybersecurity team with the proper knowledge and expertise to protect the company’s data against loss, attacks, or other dangers.

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

If you can say it, you can see it: Dall-E and You

Forrester Digital Transformation

Or, “How a natural-language image generation AI used as a meme generator by social media may impact your business.” ” Welcome to the future, it’s got AI-generated art.


Capture Actionable Data With Simplr’s Customer Service Surveys


Surveys are a crucial tool for customer service teams looking to improve their customer experience delivery. In fact, a report by Zendesk found that 57% of consumers agree that excellent customer service plays a role in brand loyalty.

Everest Group’s Purpose Framework | Market Insights™

Everest Group

Purpose Framework. LEARN MORE ABOUT OUR ESG & SUSTAINABILITY RESEARCH. ESG and Sustainability Market Insights™ ESG sustainability

Safeguarding green steel in Europe: Facing the natural-gas challenge


European steelmakers need to reconsider their decarbonization strategies because of rising natural-gas and electricity prices, as well as potential limitations on the natural-gas supply. Metals & Mining Insights Steel Metals Oil & Natural Gas Electric Power Europe


The Secret to Achieving and Scaling Your Diversity & Inclusion Goals

Engage every employee with a DEI experience that drives engagement, promotion, & retention. The 10KC solution enables companies to meet their diversity goals by building up the networks of diverse talent and giving them access to mentorship opportunities.