Trending Articles

article thumbnail

How Much Would You Pay for a Good Night's Sleep?

The Global Small Business Blog

©iStock/PeopleImages The “sleep economy,” which includes everything from mattresses to wearable devices to supplements and more, is booming and is projected to reach a record high of $585 billion for 2024 – it's biggest year yet for the sleep industry. How much would you pay for a good night’s sleep? For many people, the answer is “a lot.” Americans (and the rest of the world) are desperate for better sleep — and they’re spending more and more money to get it.

202
202
article thumbnail

Why South Africa?

Redial

Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CPGs Need to Rewrite Their Growth Playbooks in 2024

The Global Small Business Blog

©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.

265
265
article thumbnail

10 Ways To Improve Customer Service In Higher Education

31 West

Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates continue to increase. Higher education institutions can improve services by understanding who their customer is. They need to hire the right personnel and invest in modern technologies.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Mastering Blue Prism Debugging Techniques

Perficient Digital Transformation

Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. While designing and developing automated solutions using Blue Prism is essential, debugging plays a crucial role in ensuring smooth operation and efficient execution. In this blog, we will explore some invaluable debugging techniques in Blue Prism that can help you identify and resolve issues, ultimately optimizing your auto

article thumbnail

How to Outsource Your Shopify Customer Service

Influx

Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

More Trending

article thumbnail

Ecommerce Growth Hacks: Outsource Ecommerce Product Data Entry Services

Offshore India Data Entry

Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.

article thumbnail

Building the human firewall: Navigating behavioral change in security awareness and culture

IBM Services

The latest findings of the IBM X-Force® Threat Intelligence Index report highlight a shift in the tactics of attackers. Rather than using traditional hacking methods, there has been a significant 71% surge in attacks where criminals are exploiting valid credentials to infiltrate systems. Info stealers have seen a staggering 266% increase in their utilization, emphasizing their role in acquiring these credentials.

article thumbnail

Three Principles for Writing Effective Analytics Documentation

Perficient Digital Transformation

Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.

Analytics 109
article thumbnail

Shopify Telephone Support: How BPO Services Can Help

Magellan Solutions

Hey there, fellow Shopify merchants! With over 1.75 million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others.

BPO 95
article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Maximizing Value in Business Process Outsourcing Contracts | Webinar

Everest Group

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.

article thumbnail

4 ways generative AI addresses manufacturing challenges

IBM Services

The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.

article thumbnail

Exploring Blue Prism’s Web-Based Extension

Perficient Digital Transformation

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Robotic Process Automation (RPA) has become a game-changing technology that helps businesses accelerate up operations, cut down on human error, and automate repetitive activities.

article thumbnail

Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance

Intelligent Sourcing

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. FCR. AHT. It’s all acronyms. But a lot has changed since the pandemic shook up this […] The post Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance appeared first on Intelligent Sourcing.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Worldly: Know What You Need to Know

The Global Small Business Blog

©iStock/Prostock-Studio Built by industry experts and relied on by market-leading brands and manufacturers, Worldly provides your business with the insights needed for impact improvement, compliance, and disclosure. Spot trends, learn about compliance, and find more sustainable materials. There is always room for improvement. Know what you need to know.

article thumbnail

Argentina’s Dollarization Dilemma – Assessing Potential Implications | Blog

Everest Group

Implementing dollarization can help resolve Argentina’s economic woes and ongoing inflation, but it poses complex challenges for stakeholders. Read on to explore the opportunities, obstacles, and financial and operational impacts for global companies in Argentina. Argentina’s chronic economic struggles, characterized by persistent inflation and macroeconomic instability, have reignited the debate surrounding dollarization – adopting the US dollar as its official currency.

Banking 64
article thumbnail

IBM and TechD partner to securely share data and power insights with gen AI

IBM Services

As technology expands, at TechD , we know that the quality of generative AI (gen AI) depends on accurate data sourcing. A reliable and trustworthy data source is essential for sharing information across departments. Through the implementation of generative AI we are able to expand our knowledge to many individuals easily, quickly and efficiently becoming a resource.

Retail 78
article thumbnail

Azure SQL Server Performance Check Automation

Perficient Digital Transformation

On Operational projects that involves heavy data processing on a daily basis, there’s a need to monitor the DB performance. Over a period of time, the workload grows causing potential issues. While there are best practices to handle the processing by adopting DBA strategies (indexing, partitioning, collecting STATS, reorganizing tables/indexes, purging data, allocating bandwidth separately for ETL/DWH users, Peak time optimization, effective DEV query Re-writes etc.,), it is necessary to be awar

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

Blue Ocean

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

article thumbnail

Artists, Activists, Scholars and Others Call for Funding for Ukraine

The Global Small Business Blog

©iStock/JARAMA In this appeal to Congress , more than 35 artists, activists, scholars and others call for funding for Ukraine. The opinions expressed in this commentary are those of the signatories. Key statement: "If Russia breaks through, this will be our fault. And then we will understand what we have lost." They go on to say, "Time is short and new dangers can arrive very quickly.

242
242
article thumbnail

Skip IMMEX Permit Delays by Implementing Shelter Services in Mexico

Ivemsa

Time is of the essence when making the transition to manufacturing in Mexico. It typically takes a standalone entity six to seven months to launch production after they’ve secured a building site. During this time, the manufacturer is required to secure all permits and certifications, which is a process that can hold up production, namely when it comes to IMMEX approval.

article thumbnail

IBM researchers to publish FHE challenges on the FHERMA platform

IBM Services

To foster innovation in fully homomorphic encryption (FHE), IBM® researchers have begun publishing challenges on the FHERMA platform for FHE challenges launched in late 2023 by the Fair Math and the OpenFHE community. FHE: A new frontier in technology Fully homomorphic encryption is a groundbreaking technology with immense potential. One of its notable applications lies in enhancing medical AI models.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Perficient Included in IDC Market Glance: Payer, 2Q24

Perficient Digital Transformation

Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.

article thumbnail

CFO Leadership Summit Spring 2024

SEBPO

CFO Leadership Summit | Spring Total 0 0 0 0 April 28-30, 2024 Bellagio Hotel & Casino, Las Vegas, NV CFO Leadership Summit | Spring 2024 If you’re like most, you’re headed to Connect CFO to grab valuable strategies, solutions, and connections that will hopefully pay dividends for years to come. If that is your goal, you’re going to want to connect with SEBPO’s Chief Revenue Officer Todd Handy and Vice President of Client Solutions Al Rose while you’re there.

article thumbnail

Today in Global Small Business: Emerging Markets Are Exercising Greater Global Sway

The Global Small Business Blog

©iStock/DINphotogallery What's affecting me, my clients, my colleagues and other global small business owners: Emerging markets are exercising greater global sway. Here are some cool inventions in 2024. AI translation and captioning. Worldwide B2B ecommerce size and sales forecast. Quote of the week: "It is usually people in the money business, finance, and international trade that are really rich." – Robin Leach Freight forwarder guidance and best practices.

Marketing 207
article thumbnail

How Working with a Mexico Shelter Company Helps Manufacturers Optimize Cost Savings

Ivemsa

Nearshoring to Mexico comes with its own built-in benefits compared to operating in the U.S. or China. Lower labor costs and lease prices, as well as unique tax exemptions, are the main areas where manufacturers can save. Moreover, partnering with a Mexico shelter company can expand upon these advantages, resulting in even further cost savings and benefits.

article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

article thumbnail

Merging top-down and bottom-up planning approaches

IBM Services

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. The first post of this series addressed the challenges of the energy transition with holistic grid asset management. The second post in this series addressed the integrated asset management platform and data exchange that unite business disciplines in different domains in one network.

article thumbnail

Why Anthropomorphism Could Unlock Digital Commerce Gold for Your Brand in 2024

Perficient Digital Transformation

Over the last year or so, I’ve explored this idea of anthropomorphism in branding on a few different occasions via some article in CMSWire ( Apple Vision Pro and The Adobe Summit Recap). If you’re not familiar with this idea, let me break it down for you. Anthropomorphism is the idea of assigning human-like characteristics to non-human things. For example, our pets.

article thumbnail

Stop Wasting Time! Automate CRM Data Entry & Boost Sales

Magellan Solutions

Are you tired of wasting countless hours entering data into your CRM system? Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? That’s a significant chunk of lost productivity and missed opportunities. With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry servic

article thumbnail

From Startup to Global Expansion: 5 Tips

The Global Small Business Blog

©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.

130
130
article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.