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Why Freelancers Don’t Scale for Mid-Market Growth

Premier BPO

The mid-market stage is where strategic clarity becomes non-negotiable. It’s the point where companies must shift from piecing together solutions to engineering operations that scale. And yet, many firms still rely on freelance-heavy models designed for tactical flexibility, not structural growth. A 2024 study in the International Journal of Computational Research and Development reveals that companies leaning on gig workers experienced a 20% higher turnover rate and 30% increased operational co

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What Are Systems of Execution? The Next Evolution in AI-driven Operations

Everest Group

In this short but insightful discussion, Katrina Menzigian , Vice President, Analyst Relations Engagement at Everest Group, speaks with Everest Group Managing Partner Chirajeet (CJ) Sengupta about a transformative concept that is reshaping automation and operational strategy – Systems of Execution. CJ explains how Systems of Execution go beyond traditional automation and analytics by enabling autonomous, goal-driven, and adaptive execution of business processes.

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wegg® Daughters of Business Owners (wegg DOBO™)

The Global Small Business Blog

©2025 Women Entrepreneurs Grow Global®. All rights reserved. Women Entrepreneurs Grow Global® (wegg®) – a Chicago-based nonprofit organization with a mission to educate, inspire, and nurture women business owners and entrepreneurs worldwide – proudly announces wegg Daughters of Business Owners (wegg DOBO™) , a groundbreaking initiative designed specifically for women preparing to take the reins of their family businesses.

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Scaling Customer Service with AI, Without Losing the Human Touch

Redial

These days, it feels like every sentence, every presentation, every slide deck starts with “AI will…” but few people seem to have a grasp on exactly how to deliver its benefits. Swept along by the hype and often with a serious case of FOMO, here are some of the questions I’ve been asked lately: “We need to scale our Customer Service, but how do we achieve that without turning into robots ourselves?

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How High-Growth Teams Are Building Better With Nearshore Talent

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

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Building for Every Screen: Ensuring Device Compatibility in Mobile App Development

Groove Technology

By Justin Vo, Senior Software Engineer at Groove Technology When it comes to mobile app development, ensuring the app works seamlessly on every screen is not a luxury—it’s a business-critical need. For developers, this means tackling device compatibility , from high-end smartphones to older industrial-grade hardware. I learned this firsthand while developing a manufacturing management app.

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Geopolitical Volatility Puts Digital Sovereignty Center Stage

Forrester Digital Transformation

Mounting geopolitical pressures have made digital sovereignty an everyday talking point as organizations and individuals seek more autonomy from foreign government dependency and potential influence.

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The new tariff reality: From risk to resilience

McKinsey & Company

Skip to main content The new tariff reality: From risk to resilience June 17, 2025 | Podcast Shifting tariffs and trade policies are pushing companies to rethink their supply chain strategies to protect growth and stay competitive. This conversation takes a considered look at what changes in tariffs mean for international companies, what’s at stake, and the challenges and opportunities that the complex tariff environment presents.

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How to Build a Sustainable Supply Chain: A Guide to Sustainability and Supply Chain Management

Obobo

Building a sustainable supply chain is a critical goal for businesses striving to balance profitability with environmental and social responsibility. This involves embedding sustainable practices into procurement, production, and logistics while engaging stakeholders and suppliers. By integrating sustainability into supply chain management, companies can reduce their environmental impact, enhance efficiency, and meet the growing demands of consumers and investors.

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Testing That Builds Trust Starts with Clear Communication

Groove Technology

By Mari – Test Engineer at Groove Technology In software development, testing is often seen as the final gatekeeper of product quality. But after working on many real-world projects, I’ve learned that testing isn't just about writing test cases or running scripts—it's about communication. Early conversations, alignment on expectations, and shared understanding between teams lay the groundwork for effective, high-quality testing.

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Today in Global Small Business: The Art of the Dad Text

The Global Small Business Blog

©iStock/ferlistockphoto What's affecting me, my clients, my colleagues and other global small business owners: The art of the dad text. The manhunt continues (as of 6/15/25 at 2:09 PM CT when this was written) for the man who assassinated two democrats and harmed two other democratic who are recovering. It is said this is a politically motivated assassination.

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The AI Productivity Shift: Whats Working & Whats Next

85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

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Agentic AI in CXM: Early Signals on What It Is and What It Is Not | Blog

Everest Group

Just like enterprises were trying to make sense of Generative AI (gen AI) 12 months ago, agentic artificial intelligence (AI) is now entering that same exploratory phase. There is a mix of excitement, experimentation, and some AI-washing too. We’re also now seeing transformation initiatives suddenly rebranded as “agentic”, with minimal real differentiation.

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Building Smarter Workflows: Integrating Human-in-the-Loop (HITL) into Your Outsourced Processes

NoonDalton

AI has transformed the outsourcing landscape. From processing thousands of documents in minutes to instantly routing support requests, automation has become the go-to solution for companies looking to scale quickly and reduce operational costs. But automation, on its own, isn’t always enough. Left unchecked, AI can misinterpret data, overlook exceptions, or deliver results that lack context.

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Sustainable Suppliers: The Cornerstone of Supplier Sustainability

Obobo

Sustainable suppliers play a critical role in advancing supplier sustainability and creating responsible supply chains. By aligning with suppliers that prioritize environmental and social responsibility, businesses can achieve their sustainability goals, reduce their environmental impact, and enhance their brand reputation. This article explores the concept of sustainable suppliers, their importance, and how businesses can integrate environmental suppliers into their operations to build a more s

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Six HCLTech campuses in India receive the TRUE Zero Waste Platinum Certification

HCL Technologies

Six HCLTech campuses in India receive the TRUE Zero Waste Platinum Certification Content Group News anupriya-bera@… Mon, 06/16/2025 - 12:22 Remove from Listing Page No Short Title Six HCLTech campuses in India receive the TRUE Zero Waste Platinum Certification Short Description Noida, Chennai, Bengaluru, Lucknow, Vijayawada and Madurai campuses divert 99%+ waste from landfills via reduce, reuse, recycle and recovery approach.

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Mid-Year Review: How to Ignite Employee Potential Through Meaningful Feedback

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

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A Guide to Automotive Software Development in Vietnam

Designveloper

The automotive industry is experiencing a significant change. From traditional hardware-reliant models, it now witnesses the growing popularity of software-defined vehicles (SDVs). In SDVs, software is not simply an add-on. Instead, it functions as the foundational architecture that revolutionizes mobility. Such software covers in-vehicle infotainment (IVI) and electric vehicle (EV) systems, to advanced driver-assistance systems (ADAS).

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Strategic Imperatives for Capturing the AI-Era Data Center Opportunity | Blog

Everest Group

Data centers have long served as the quiet backbone of the digital economy. But the rise of generative AI (gen AI) has triggered a foundational shift in how they are designed, built, and scaled. Their evolution spans three horizons: from early mainframes to the hyperscale cloud boom, and now into an artificial intelligence (AI)-native future. Each horizon has brought a step-change in architecture and strategic relevance, but today’s transformation is unlike any before.

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India’s future arenas: Engines of growth and dynamism

McKinsey & Company

India, which played a limited role in the global arenas before, could now build on inherent endowments and large-scale sectors to excel in 18 high-growth, dynamic arenas—global and national—and generate up to $2 trillion in revenues by 2030.

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From Specialists to Shape-Shifters: Talent Models in Global Services

SSON

About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities Research & Analytics Metric Benchmarker City Cube Shared Services Atlas Research Insights Reports Intelligent Automation Universe Events Con

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Is Your Background Screening Policy Built For 2025? What HR Leaders Need To Know Now

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

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Transforming nearshoring into a strategic foundation for global delivery excellence

HCL Technologies

Transforming nearshoring into a strategic foundation for global delivery excellence Content Group News sachin-ti Fri, 06/20/2025 - 11:53 Remove from Listing Page No Short Description Strategic nearshoring, when approached with meticulous planning, realistic evaluations, and long-term collaborations, can significantly benefit businesses across industries.

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Offshore Web Development Vietnam: Top 10 Companies to Watch in 2025

Designveloper

Vietnam is now a top-10 global outsourcing hub and continues to invest in AI, cloud, and digital transformation. This environment makes offshore web development Vietnam projects ideal. As more companies look to Vietnam for offshore development, we spotlight the top 10 Vietnamese firms leading the way in web and software development. These companies combine local expertise with global best practices.

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The Rise of Agent Protocols: Exploring MCP, A2A and ACP | Blog

Everest Group

Why do protocols for AI agents matter now? The rise of Agentic AI marks a turning point in enterprise automation. Traditional automation technologies relied on predefined rules which worked well for static tasks, but struggled with ambiguity, exceptions, or shifting goals. Agentic AI introduces autonomous software entities called AI agents which can set goals, interpret context, and act independently.

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Understanding the price of decarbonization

McKinsey & Company

Skip to main content McKinsey Quarterly Understanding the price of decarbonization June 16, 2025 | Article Stefan Helmcke   Tomas Nauclér Scott Pendrey   Tim Vroman Cutting emissions is more important than ever. Marginal abatement cost curves help companies develop cost-effective strategies. Reducing carbon emissions often requires making choices.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Why Choose India for Scalable and Secure Data Management Services

Offshore India Data Entry

We live in a fast-paced business landscape, where data management has become a cornerstone of business growth. From internal operations to client engagement, every point creates a load of valuable information. However, managing this high volume of data assets is a herculean task, and only professionals with practical experience in data management can handle it efficiently.

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HCLTech named a Leader in Everest Group's Intelligent Document Processing Products PEAK Matrix® Assessment 2025

HCL Technologies

HCLTech named a Leader in Everest Group's Intelligent Document Processing Products PEAK Matrix® Assessment 2025 sumanta.biswas Thu, 06/19/2025 - 06:01 NEW YORK and NOIDA, India, June 19, 2025— HCLTech, a leading global technology company, has been recognized as a Leader in Everest Group's Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2025.

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Best App Localization Software in 2025

Designveloper

Global apps need flawless translations and smooth cultural adaptation—but that’s far from easy. In 2025, the best localization platforms don’t just translate text; they streamline workflows, reduce costs, and integrate seamlessly with developer tools. We’ve rounded up 7 top app localization solutions, explaining why each earned a spot and the scenarios where they excel.

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The Rise of Agent Protocols: Exploring MCP, A2A and ACP | Blog

Everest Group

Why do protocols for AI agents matter now? The rise of Agentic AI marks a turning point in enterprise automation. Traditional automation technologies relied on predefined rules which worked well for static tasks, but struggled with ambiguity, exceptions, or shifting goals. Agentic AI introduces autonomous software entities called AI agents which can set goals, interpret context, and act independently.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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Show me the value: A CIO view on how tech can shape the business

McKinsey & Company

Skip to main content Show me the value: A CIO view on how tech can shape the business June 18, 2025 | Interview Analog Devices CIO Nancy Avila charts a course to value through building trust between the business and IT. Technology has emerged as a critical priority for businesses, not just for IT. As a result, tech leaders’ responsibilities are expanding into areas outside IT , including customer experience, innovation, operations, procurement, and strategy.

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Why Inclusive Design Solutions Are important for Accessibility

Perficient Digital Transformation

Accessibility is often viewed through the lens of accommodations , making modifications after barriers are identified. But true inclusion starts with design. Inclusive design solutions are key to ensuring accessibility is baked into products, spaces, and technology from the beginning , rather than being treated as an afterthought. By embracing inclusive design, we create equitable, flexible, and universally beneficial experiences that support a diverse range of users—including those with disabil

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Volvo Cars picks HCLTech for end-to-end engineering services in major tech deal

HCL Technologies

Volvo Cars picks HCLTech for end-to-end engineering services in major tech deal Content Group News abhinay.khandelwal Thu, 06/19/2025 - 15:08 Remove from Listing Page No Short Description Volvo Cars has selected HCLTech as a strategic engineering partner to deliver end-to-end solutions across its global operations, expanding their long-standing digital services partnership.

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Nike Digital Transformation: A Case Study of Modern Commerce

Designveloper

Nike is one of the leading athletic footwear and apparel brands in the world. Its products, marketing strategies, and digital transformation story are always something attractive and inspiring to so many businesses. As a footwear brand, Nike has significantly positioned itself as a digital frontrunner. Not simply ‘going online’, Nike has digitally transformed its business process, organizational culture, customer engagement, and even supply chain.

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The AI Productivity Shift: How 3,000 Pros And 140K Users Are Transforming Work

Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.