31 West
OCTOBER 2, 2023
Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction.
The Global Small Business Blog
SEPTEMBER 29, 2023
©iStock/NVS In this interview with Boris Rütten, head of global ecommerce at CPG giant Henkel, he discusses the ever-changing landscape of global ecommerce , emphasizing the need for continuous adaptation and staying attuned to market trends in order to achieve sustainable growth. Three (3) key takeaways: Establishing successful partnerships in business requires a collaborative approach.
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The Global Small Business Blog
SEPTEMBER 27, 2023
©iStock/Iryna Imago Archana Sharma discovered EXIM bank at a trade show and it opened up new opportunities for her company [that is not mentioned in the article below]. I believe it is: AKAS – EXIM's Exporter of the Year in 2021. Back in her office, “I [Sharma] said, Hey, we can get credit insurance for exporting, so you know what? Next time let's tell them to buy $15,000 worth instead of $5,000 because we're going to give them insurance.
The Hackett Group
SEPTEMBER 28, 2023
Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. (NASDAQ: HCKT). Our elite HR performers – Digital World Class – continue to spend significantly less than their peers, while operating with fewer HR staff and delivering far more resiliency, employee productivity, greater business value, and improv
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Perficient Digital Transformation
SEPTEMBER 28, 2023
I’ve always had an intrapreneurial spirit in the jobs I’ve held. In some roles, I have been given autonomy with the ability to set North Star goals and chase them. In other roles, I’ve found myself building up consensus and bubbling ideas upward. This has involved some tough conversations. If you’ve checked my other blog posts , I tend to focus on innovation , creativity , corporate culture , project management , and organizational change management.
inDinero
SEPTEMBER 28, 2023
Embarking on the entrepreneurial journey, startups find themselves in need of specialized financial guidance. At indinero, we stand as a beacon of excellence, offering fractional CFO services for startups and a range of outsourced CFO solutions for startups, ensuring your venture’s financial foundation is as innovative as your business idea. However, securing a star-studded lineup of C-suite executives to propel and manage a startup toward greatness isn’t cheap.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
OCTOBER 2, 2023
Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the pharmaceutical industry, seamless IT support is essential to maintain productivity, ensure regulatory compliance, and safeguard sensitive data. This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider.
IBM Services
SEPTEMBER 29, 2023
As the pace and volume of digital business continue to increase, organizations are facing mounting pressure to accelerate the speed at which they do business. The ability to quickly respond to shifting customer and market dynamics has become key for contending with today’s growing digital economy. In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services
Perficient Digital Transformation
SEPTEMBER 26, 2023
In the ever-evolving realm of digital transformation, staying ahead of the curve is paramount. This is where Composable Architecture steps in, reshaping the way businesses construct and manage their digital landscapes. We’re excited to introduce you to two illuminating articles recently featured on CMSWire.com, “The Heart of Composable Architecture,” and “Navigating the Long Tail of Composable in the Martech Landscape” Both articles were penned by Perficient’s own
Eclaro
SEPTEMBER 30, 2023
In honor of International Podcast Day, Eclaro shares 20 favorite podcasts to help your business, career, personal life and cocktail party banter
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
31 West
OCTOBER 2, 2023
Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the hospitality industry, efficient IT support is crucial for providing exceptional guest experiences and maintaining seamless hotel operations. This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services.
IBM Services
SEPTEMBER 28, 2023
Modern application environments need real-time automated observability to have visibility and insights into what is going on. Because of the highly dynamic nature of microservices and the numerous interdependencies among application components, having an automated approach to observability is essential. That’s why traditional solutions like New Relic struggle to keep up with monitoring in cloud-native environments.
Everest Group
SEPTEMBER 29, 2023
INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs with global counterparts, building business context, and delivering mor
Perficient Digital Transformation
SEPTEMBER 28, 2023
Welcome to the Series of Salesforce Einstein Chatbots! Part 2 In the ever-evolving landscape of customer service and engagement, Salesforce Einstein Chatbot is the revolutionary AI-powered tool that is the future of personalized customer interactions. Salesforce chatbot not only understands customer inquiries but also anticipates their needs, adapts to their preferences, and delivers seamless, human-like conversations.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
The Global Small Business Blog
SEPTEMBER 28, 2023
©2023 Global TradeSource, Ltd. All rights reserved. ? ? ? Let's take on the world 10/20/23! ? ? ? Registration is OPEN for our 8th Annual Global Small Business Forum ( [link] ) brought to you by lead sponsor Associated Bank and hosted by Foley Lardner. Full disclosure: I [Laurel Delaney] serve as the Director for the Forum. We can't wait to see you Friday, October 20 from 8:00 AM CT – 11:30 AM CT.
Horses for Sources
SEPTEMBER 29, 2023
You know what we’re sick and tired of at HFS? Ridiculous empty-promise press releases touting GenAI capabilities with no in-production use cases or substantiated benefits. You know, the ones boasting “widget ABC now with generative AI”. A close second on the naughty list is press releases purporting to showcase generative AI capabilities but are really promoting the same non-generative AI capabilities they already had.
IBM Services
SEPTEMBER 26, 2023
Flight delays are a frustrating aspect of flying. It’s a situation most can relate to: sitting in the terminal or on the tarmac wondering why your flight is delayed, with no answers or information. There are dozens of reasons why an aircraft could be delayed with safety being the underpinning reason for many of them. Suppose an aircraft incurs minor damage from a lightning strike or by coming into contact with ground equipment as it’s being towed or refueled, or it sustains damage fr
Intelligent Sourcing
SEPTEMBER 29, 2023
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our first one explored the simple question ‘What is GigCX?’ Then we developed the discussion further by exploring the developing role of gig workers in CX. Now we have just released ‘GigCX: The Benefits […] The post Is GigCX Changing The Future Of Work Itself?
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Perficient Digital Transformation
OCTOBER 2, 2023
In today’s rapidly evolving healthcare landscape, data is the driving force behind informed decision-making and personalized patient care. However, the abundance of data scattered across various siloed systems can be overwhelming, making it challenging for healthcare providers to harness its full potential. This is where Salesforce Data Cloud steps in as a Customer Data Platform (CDP) – offering a transformative solution that empowers healthcare organizations to aggregate, harmonize, and a
Zinnov
OCTOBER 2, 2023
In the face of mounting geopolitical tensions, global economic challenges, government protectionism, and persistent supply chain disruptions, the global Engineering Research & Development (ER&D) sector has defied all odds. Its resilience and unwavering growth are perhaps most strikingly demonstrated by the substantial increase in ER&D expenditure.
Everest Group
SEPTEMBER 28, 2023
LINKEDIN LIVE Cracking the Eco-code: How Software Can Be Your Sustainability Superhero View the event on LinkedIn, which was delivered live on Thursday, September 28, 2023. Rising regulatory pressures, a continuously evolving reporting ecosystem, and an increasing correlation between sustainability and brand perception in the market have caused enterprises to look to technology to automate environmental, social and governance (ESG) reporting, generate actionable sustainable insights, and unlock
IBM Services
SEPTEMBER 26, 2023
The majority of today’s child support systems are dated, first-generation systems that are now more than 25 years old. These systems need modernization to meet the evolving needs of children and families in the 21 st century. With more than 20% of families and children supported by these systems, the impact is significant. Today’s constituents are interested in engaging with services using modern, consumer-friendly technologies, platforms and devices.
Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast
Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens
V-Soft Consulting
OCTOBER 2, 2023
Meet Laura Civille, our very own Consultant Care Associate. With over a year of experience at V-Soft, Laura has made a significant impact in her role. In addition to her working closely with our Consultants, Laura has recently undergone some major changes both personally and professionally. In this interview, we sat down with Laura to learn more about her passion for her job and her interests beyond the office.
Perficient Digital Transformation
SEPTEMBER 29, 2023
Dreamforce 2023 is the largest and most anticipated Salesforce event of the year. It’s a place where Trailblazers from all over the world come together to learn, network, and be inspired. One of the key themes of this year’s conference was the future of finance. Salesforce CEO Marc Benioff and others talked about how AI is transforming the finance function and how Salesforce is helping finance leaders achieve their strategic priorities.
UnaTerra
OCTOBER 2, 2023
Recruiting globally is a whole new ball game. Unfortunately, it’s not just a matter of posting on Indeed and hoping for the best. No, you’re going to need a comprehensive global recruitment strategy in order to keep your competitive edge, avoid the inherent risks in the process and attract top-tier talent. A well-thought out strategy […] The post Defining a Global Recruitment Strategy to Attract Top Talent appeared first on Cintra Global.
Everest Group
SEPTEMBER 27, 2023
In the biggest technology transaction of the year so far, Cisco agreed on September 21 to buy cybersecurity firm Splunk for a staggering US$28 billion. With the potential to help organizations integrate their IT operations across various aspects such as applications, data, infrastructure, security, and networks, this acquisition is highly significant.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
IBM Services
SEPTEMBER 27, 2023
Large language models (LLMs) are foundation models that use artificial intelligence (AI), deep learning and massive data sets, including websites, articles and books, to generate text, translate between languages and write many types of content. There are two types of these generative AI models: proprietary large language models and open source large language models.
Global Help Desk Services
SEPTEMBER 29, 2023
You’ve heard the saying “what gets measured gets managed.” And you’re probably already putting it to use — tracking KPIs to measure and manage the most important aspects of your IT support operations. But looking at certain help desk metrics like first-contact resolution rate and customer satisfaction (CSAT) score is like looking at a single puzzle piece.
Perficient Digital Transformation
OCTOBER 2, 2023
Optimizely’s Opticon 2023 begins next week on Tuesday, October 10 in sunny San Diego. The 3-day conference promises to explore what Optimizely calls “the intersection of art and science.” Attendees will have the opportunity to experience what happens when the two work in tandem to drive better digital experiences while empowering the people, like you, who create them.
UnaTerra
OCTOBER 2, 2023
Employee mobility is a catch-all term for the movement of your people in their career. Be it up the rungs of the corporate ladder, travelling or relocating for work, or taking the opportunity to work remotely. It’s all about your people making moves to suit their professional goals. Why is employee mobility important? Employee mobility […] The post Employee Mobility: Why Your People’s Movements Matter appeared first on Cintra Global.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
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