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Loves You More Than You Love Yourself

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "A dog is the only thing on earth that loves you more than you love yourself.

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Outsourcing Can Transform Your Finances

Redial

Outsourcing can offer numerous financial benefits for businesses. Here are some key advantages: Cost Savings: Labor Costs: Outsourcing to countries with lower labor costs can significantly reduce expenses related to wages, benefits, and payroll taxes. Operational Costs: Lower costs for office space, utilities, and equipment in outsourced locations can further reduce expenses.

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Updated Rules for International Trade

The Global Small Business Blog

©iStock/thitivong Globalization refers to the process of connecting the world economy more closely through the flow of goods, services, investment, technology, data, ideas, and workers. It began around 1870 and took off in the decades after World War II as countries started reducing restrictions on capital and trade flows in anticipation of benefits to growth and welfare.

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Ready-Made CRM vs. Custom-Built: Which To Choose?

31 West

Creating a website suggests numerous steps, in which you have to make a decision in favor of this or that direction and strategies. Choosing a hosting solution, for example, determines the qualities of hardware your website will run on, the amount of resources you’ll have, the services you’ll have at your disposal (like managed hosting or after hours support ), etc.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.

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Salaries Up, Satisfaction Down. The Real Cost for IT Professionals May Not Be What You Think.

Eclaro

What is it really costing your business to hire IT professionals? Where have IT salaries been headed (hint: it’s not down) and what do those dollars mean for employee satisfaction and retention (hint: not as much as you might think). A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S.

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AI To Data Security – 12 Trends For The Customer Support Industry In 2025

31 West

Key Insights: AI plays a leading role in the development of CS technologies, predictive analytics, and proactive customer support. The human aspect of CS will become invaluable as consumers continue to favor real human interactions. CRM systems will be widely adopted and integrated into business apps, customer interactions, and predictive support. Data security is being brought front and center as consumer awareness of poor data practices hits the mainstream.

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How NetSuite AI Empowers IT/Tech/Software Businesses for Growth

Amzur

The tech industry thrives on continuous progress. IT professionals are the driving force behind innovation, crafting cutting-edge solutions and managing complex infrastructure. However, their ability to innovate can be hampered by two significant challenges: a growing volume of repetitive tasks, such as user provisioning and software updates, and the ever-increasing amount of data they manage.

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CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective

Intelligent Sourcing

Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter recently attended a CCMA event in Manchester focused on the buy-side – the companies that need to create their own CX team or buy in expertise from a specialist […] The post CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective appeared first on Intelligent Sourcing.

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wegginar® 7/10/24 with Missy Kelly, Co-Founder and CEO of CatTongue Grips

The Global Small Business Blog

©Women Entrepreneurs Grow Global®. All rights reserved. Join free of charge 7/10/24 at 11 AM CT thanks to generous sponsors as noted in the graphic. To learn more and to register, visit, " Scaling Globally: Insights and Inspiration from a Global Leader in Innovation." Missy Kelly, the presenter, is co-founder and CEO of CatTongue Grips. Learn about innovation.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Why Your Employer Brand Matters: Key Insights from Top GBS and Tech Talent Reports | Blog

Everest Group

Amid economic challenges and a cautious business outlook, maintaining a positive brand image is not just important – it’s vital. Specialized skills are more critical than ever, making the attraction and retention of top talent a key objective for organizations. Exceptional talent is the golden ticket, and GBS and tech employers must revamp their approach to building, maintaining, and strengthening their employer brand in local markets.

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Embarking on a Journey: Universal Design in Health Systems

Perficient Digital Transformation

I am thrilled to announce the launch of our new blog series focused on Universal Design and its application in health systems. This series will explore how Universal Design principles can revolutionize healthcare environments, making them more accessible, inclusive, and efficient for everyone. From hospitals to clinics, and digital health tools to patient interactions, we will delve into the myriad ways that thoughtful design can enhance the health and well-being of all individuals.

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The Power of Rapid MVP Development: Speeding Up Success in 2024

Unosquare

In 2024, MVP development continues to be shaped by integrating advanced technologies such as AI, the demand for personalized experiences , the strategic advantages of remote development, heightened cybersecurity concerns, and the adoption of low-code tools. These factors underscore the importance of rapid MVP development, which allows businesses to stay agile, reduce risks, and maintain their competitiveness.

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Latest Research – Europe and the Nearshore: 2024

Intelligent Sourcing

Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX Omnibus Survey released […] The post Latest Research – Europe and the Nearshore: 2024 appeared first on Intelligent Sourcing.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Two Men Guilty of Illegally Exporting U.S. Electronics Used in Russian Weapons In Ukraine

The Global Small Business Blog

©iStock/Dragon Claws Two men – Nikolay Goltsev, 38, of Montreal, and Salimdzhon Nasriddinov, 53, of Brooklyn – have pleaded guilty to illegally exporting US electronics used in Russian weapons in Ukraine, the Justice Department said. Goltsev and Nasriddinov face up to 20 years in prison for conspiring to commit export control violations, the department said in a statement.

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SEBPO’s Alvin Rose on the Human Signals Podcast

SEBPO

SEBPO’s Alvin Rose on the Human Signals Podcast Total 0 0 0 0 SEBPO’s Alvin Rose on the Human Signals Podcast Excited to share our latest podcast episode live from Customer Contact Week 2024 in Las Vegas! Join Oliver and Bo as they dive deep with Alvin Rose , VP of Client Solutions at SEBPO , who brings over 30 years of expertise in BPO and customer experience.

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The Crucial Role of Universal Design in Health Systems- Universal Design in Health Systems-1

Perficient Digital Transformation

As we delve into the application of Universal Design principles within health systems, it’s essential to understand why this approach matters so profoundly. Universal Design aims to create environments that are accessible, usable, and beneficial for everyone, regardless of age, ability, or background. When applied to health systems, these principles can transform the patient experience, enhance healthcare outcomes, and foster inclusivity.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Acquisition of Seluxit: A Major Leap in Clean Energy and IoT Solutions

Wirtek

We are thrilled to announce that Wirtek has acquired the assets of Seluxit A/S, a Danish IoT company. This acquisition is a significant milestone in our growth strategy, allowing us to enhance our expertise in the clean energy sector and expand our service offerings.

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Today in Global Small Business: Making Supply Chains More Resilient, Collaborative and Networked

The Global Small Business Blog

©iStock/thitivong What's affecting me, my clients, my colleagues and other global small business owners: Research shows severe disruption through the pandemic is driving enterprises to make their supply chains more resilient, collaborative and networked. Social commerce is key. Quote of the week: "The best way to reduce your supply chain inventory is to sell it.” – Dilbert Well what do you know.

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Key Generative AI Use Cases in Talent Acquisition Services | Market Insights™

Everest Group

The report examines gen AI use cases across various segments of TA, including candidate attraction and engagement, sourcing and screening, TA admin, and vendor sourcing and management.

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Perficient Colleague Attains Champion Status

Perficient Digital Transformation

Databricks has recognized David Callaghan as a Partner Champion. As the first Perficient colleague to receive inclusion in the program, David is paving the way for others to get their footing with the partner. Program Overview To be a Databricks Partner champion, one must: Display Thought Leadership Harness Technical Expertise Become Community Leader Demonstrate Innovation Individuals who show promise and interest are approached with an intensive multi-step program that leads to becoming an offi

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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The 3 Principles of Brand Loyalty in a Highly Disruptive World

Blue Ocean

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the current era of disruption is changing everything about all our relationships. The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Read on to discover the three principles of brand loyalty in a world where disruptions continue to shift our buying behaviors (and one interesting exception to the rul

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A New Generation of Entrepreneurs and Leaders Facing Unprecedented Challenges

Intelligent Management Inc.

“If your ambition is to maximise short-term gain without regard to the long-term cost, you are better off not knowing the cost. If you want to preserve your personal immunity to the hard problem, it’s better never to really understand those problems. There is an upside to ignorance, and a downside to knowledge. Knowledge makes life messier.” Michael Lewis, ‘The fifth Risk’ “Lack of Knowledge, that is the problem.

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How to plan cloud migration: Step-by-step guide

Amzur

78% of CIOs and other executives have adopted Cloud Solutions in most or all parts of their business: PwC Report, 2023. What does it mean for you and your business? It’s simple. If you want to stay relevant and competitive, cloud solutions are no longer a future technology; it’s today’s need. In our regular conversations with business leaders and technologists, they often discuss cloud adoption and its ROI.

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Key Generative AI Use Cases in Marketing Services | Market Insights™

Everest Group

In this report, we explore generative AI use cases across various segments of marketing services, including customer interactions, content creation, campaign management, marketing support, media channels, data analytics, and reporting.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Salesforce Marketing Cloud Summer Release Updates ’24

Perficient Digital Transformation

Salesforce successfully pushed the next set of new feature updates, and these updates started rolling from June 7 th and was expected to complete by June 28 th. If you’re unable to see any of the below listed features, please reach out to your account executive to have additional information. The Top 5 Feature Releases Were – Automation History Dashboard In addition to Overview, and Activities tab under Automation Studio, you should now see a new tab named “History” which would have an intuitive

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AMO Webinar – Unlock the Advantages of Outsourcing

SEBPO

Total 0 0 0 0 JULY24, 2024 at 12:00pm ET AMO Webinar Unlock the Advantages of Outsourcing Overcoming Uncertainty and Shaping Strategy Resourcing is a complex business asset, especially when you consider outsourcing as part of your resource strategy. This free webinar will take an honest look at the pros and cons of outsourcing and offer ways to ensure successful outcomes.

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2024 GETI insights: AI evolution in the oil, gas, and power sectors

Airswift

As industries embrace AI-driven technologies, the demand for specific skills is shifting, and the nature of work is evolving. In a recent webinar hosted by Airswift, industry experts Ian Langley, founder and chairman of Airswift, and Wenche Kjølås, Deep Ocean Group Holding AS & Borgeestad ASA, delved into the transformative impact of artificial intelligence (AI) on the oil, gas, and power sectors.

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A High Rate of New AEM Projects Fail:  How to Ensure Yours Doesn’t

WebCreek

Many Adobe Experience Manager (AEM) projects fail, and it is crucial to avoid becoming one of them. Common issues include not meeting deadlines, exceeding budgets, and having unclear requirements. Companies often hire internal IT resources for new AEM projects, but after a year, they frequently find the project over budget, the website still not launched, […].

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.