Premier BPO

JUNE 20, 2025

The mid-market stage is where strategic clarity becomes non-negotiable. It’s the point where companies must shift from piecing together solutions to engineering operations that scale. And yet, many firms still rely on freelance-heavy models designed for tactical flexibility, not structural growth. A 2024 study in the International Journal of Computational Research and Development reveals that companies leaning on gig workers experienced a 20% higher turnover rate and 30% increased operational co

Co-Sourcing 130

Co-Sourcing Marketing Government Sourcing 130

Everest Group

JUNE 18, 2025

In this short but insightful discussion, Katrina Menzigian , Vice President, Analyst Relations Engagement at Everest Group, speaks with Everest Group Managing Partner Chirajeet (CJ) Sengupta about a transformative concept that is reshaping automation and operational strategy – Systems of Execution. CJ explains how Systems of Execution go beyond traditional automation and analytics by enabling autonomous, goal-driven, and adaptive execution of business processes.

Analytics 130

Analytics Automation Management 130

The Global Small Business Blog

JUNE 17, 2025

©2025 Women Entrepreneurs Grow Global®. All rights reserved. Women Entrepreneurs Grow Global® (wegg®) – a Chicago-based nonprofit organization with a mission to educate, inspire, and nurture women business owners and entrepreneurs worldwide – proudly announces wegg Daughters of Business Owners (wegg DOBO™) , a groundbreaking initiative designed specifically for women preparing to take the reins of their family businesses.

Design 206

Design 206

Redial

JUNE 16, 2025

These days, it feels like every sentence, every presentation, every slide deck starts with “AI will…” but few people seem to have a grasp on exactly how to deliver its benefits. Swept along by the hype and often with a serious case of FOMO, here are some of the questions I’ve been asked lately: “We need to scale our Customer Service, but how do we achieve that without turning into robots ourselves?

Customer Service 130

Customer Service Service Automation Out-Tasking 130

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

Nearshoring

Groove Technology

JUNE 20, 2025

By Justin Vo, Senior Software Engineer at Groove Technology When it comes to mobile app development, ensuring the app works seamlessly on every screen is not a luxury—it’s a business-critical need. For developers, this means tackling device compatibility , from high-end smartphones to older industrial-grade hardware. I learned this firsthand while developing a manufacturing management app.

Manufacturing 130

Manufacturing Out-Tasking Software Engineering 130

Forrester Digital Transformation

JUNE 20, 2025

Mounting geopolitical pressures have made digital sovereignty an everyday talking point as organizations and individuals seek more autonomy from foreign government dependency and potential influence.

Government 130

Government Marketing 130

McKinsey & Company

JUNE 17, 2025

Skip to main content The new tariff reality: From risk to resilience June 17, 2025 | Podcast Shifting tariffs and trade policies are pushing companies to rethink their supply chain strategies to protect growth and stay competitive. This conversation takes a considered look at what changes in tariffs mean for international companies, what’s at stake, and the challenges and opportunities that the complex tariff environment presents.

Co-Sourcing 74

Co-Sourcing Manufacturing Sourcing Marketing 74

Obobo

JUNE 15, 2025

Building a sustainable supply chain is a critical goal for businesses striving to balance profitability with environmental and social responsibility. This involves embedding sustainable practices into procurement, production, and logistics while engaging stakeholders and suppliers. By integrating sustainability into supply chain management, companies can reduce their environmental impact, enhance efficiency, and meet the growing demands of consumers and investors.

Supply Chain Management 64

Supply Chain Management Management Collaborations Sourcing 64

Groove Technology

JUNE 18, 2025

By Mari – Test Engineer at Groove Technology In software development, testing is often seen as the final gatekeeper of product quality. But after working on many real-world projects, I’ve learned that testing isn't just about writing test cases or running scripts—it's about communication. Early conversations, alignment on expectations, and shared understanding between teams lay the groundwork for effective, high-quality testing.

Engineering 130

Engineering Software Accounting 130

The Global Small Business Blog

JUNE 16, 2025

©iStock/ferlistockphoto What's affecting me, my clients, my colleagues and other global small business owners: The art of the dad text. The manhunt continues (as of 6/15/25 at 2:09 PM CT when this was written) for the man who assassinated two democrats and harmed two other democratic who are recovering. It is said this is a politically motivated assassination.

Management 171

Management 171

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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

Everest Group

JUNE 19, 2025

Just like enterprises were trying to make sense of Generative AI (gen AI) 12 months ago, agentic artificial intelligence (AI) is now entering that same exploratory phase. There is a mix of excitement, experimentation, and some AI-washing too. We’re also now seeing transformation initiatives suddenly rebranded as “agentic”, with minimal real differentiation.

Out-Tasking 130

Out-Tasking Business Process Outsourcing BPO Sales 130

NoonDalton

JUNE 16, 2025

AI has transformed the outsourcing landscape. From processing thousands of documents in minutes to instantly routing support requests, automation has become the go-to solution for companies looking to scale quickly and reduce operational costs. But automation, on its own, isn’t always enough. Left unchecked, AI can misinterpret data, overlook exceptions, or deliver results that lack context.

Outsourcing 52

Outsourcing Automation Flexibility Customer Support 52

Obobo

JUNE 17, 2025

Sustainable suppliers play a critical role in advancing supplier sustainability and creating responsible supply chains. By aligning with suppliers that prioritize environmental and social responsibility, businesses can achieve their sustainability goals, reduce their environmental impact, and enhance their brand reputation. This article explores the concept of sustainable suppliers, their importance, and how businesses can integrate environmental suppliers into their operations to build a more s

Collaborations 59

Collaborations Sourcing Regulations Government 59

HCL Technologies

JUNE 16, 2025

Six HCLTech campuses in India receive the TRUE Zero Waste Platinum Certification Content Group News anupriya-bera@… Mon, 06/16/2025 - 12:22 Remove from Listing Page No Short Title Six HCLTech campuses in India receive the TRUE Zero Waste Platinum Certification Short Description Noida, Chennai, Bengaluru, Lucknow, Vijayawada and Madurai campuses divert 99%+ waste from landfills via reduce, reuse, recycle and recovery approach.

Design 98

Design 98

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Designveloper

JUNE 15, 2025

The automotive industry is experiencing a significant change. From traditional hardware-reliant models, it now witnesses the growing popularity of software-defined vehicles (SDVs). In SDVs, software is not simply an add-on. Instead, it functions as the foundational architecture that revolutionizes mobility. Such software covers in-vehicle infotainment (IVI) and electric vehicle (EV) systems, to advanced driver-assistance systems (ADAS).

Software 52

Software Cybersecurity Engineering Manufacturing 52

Everest Group

JUNE 16, 2025

Data centers have long served as the quiet backbone of the digital economy. But the rise of generative AI (gen AI) has triggered a foundational shift in how they are designed, built, and scaled. Their evolution spans three horizons: from early mainframes to the hyperscale cloud boom, and now into an artificial intelligence (AI)-native future. Each horizon has brought a step-change in architecture and strategic relevance, but today’s transformation is unlike any before.

Manufacturing 130

Manufacturing Design Efficiency Finance 130

McKinsey & Company

JUNE 18, 2025

India, which played a limited role in the global arenas before, could now build on inherent endowments and large-scale sectors to excel in 18 high-growth, dynamic arenas—global and national—and generate up to $2 trillion in revenues by 2030.

Engineering 91

Engineering 91

SSON

JUNE 19, 2025

About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities Research & Analytics Metric Benchmarker City Cube Shared Services Atlas Research Insights Reports Intelligent Automation Universe Events Con

Service 52

Service Shared Services Global Business Services Finance 52

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

Regulations

HCL Technologies

JUNE 20, 2025

Transforming nearshoring into a strategic foundation for global delivery excellence Content Group News sachin-ti Fri, 06/20/2025 - 11:53 Remove from Listing Page No Short Description Strategic nearshoring, when approached with meticulous planning, realistic evaluations, and long-term collaborations, can significantly benefit businesses across industries.

Nearshoring 52

Nearshoring Collaborations 52

Designveloper

JUNE 15, 2025

Vietnam is now a top-10 global outsourcing hub and continues to invest in AI, cloud, and digital transformation. This environment makes offshore web development Vietnam projects ideal. As more companies look to Vietnam for offshore development, we spotlight the top 10 Vietnamese firms leading the way in web and software development. These companies combine local expertise with global best practices.

Offshoring 52

Offshoring E-Commerce Finance Manufacturing 52

Everest Group

JUNE 20, 2025

Why do protocols for AI agents matter now? The rise of Agentic AI marks a turning point in enterprise automation. Traditional automation technologies relied on predefined rules which worked well for static tasks, but struggled with ambiguity, exceptions, or shifting goals. Agentic AI introduces autonomous software entities called AI agents which can set goals, interpret context, and act independently.

Out-Tasking 130

Out-Tasking Collaborations Research Design 130

McKinsey & Company

JUNE 16, 2025

Skip to main content McKinsey Quarterly Understanding the price of decarbonization June 16, 2025 | Article Stefan Helmcke   Tomas Nauclér Scott Pendrey   Tim Vroman Cutting emissions is more important than ever. Marginal abatement cost curves help companies develop cost-effective strategies. Reducing carbon emissions often requires making choices.

Regulations 103

Regulations Automation Efficiency Analytics 103

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Offshore India Data Entry

JUNE 16, 2025

We live in a fast-paced business landscape, where data management has become a cornerstone of business growth. From internal operations to client engagement, every point creates a load of valuable information. However, managing this high volume of data assets is a herculean task, and only professionals with practical experience in data management can handle it efficiently.

Managed Services 52

Managed Services Management Service Business Process Outsourcing 52

HCL Technologies

JUNE 18, 2025

HCLTech named a Leader in Everest Group's Intelligent Document Processing Products PEAK Matrix® Assessment 2025 sumanta.biswas Thu, 06/19/2025 - 06:01 NEW YORK and NOIDA, India, June 19, 2025— HCLTech, a leading global technology company, has been recognized as a Leader in Everest Group's Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2025.

Healthcare 52

Healthcare Insurance Manufacturing Banking 52

Designveloper

JUNE 20, 2025

Global apps need flawless translations and smooth cultural adaptation—but that’s far from easy. In 2025, the best localization platforms don’t just translate text; they streamline workflows, reduce costs, and integrate seamlessly with developer tools. We’ve rounded up 7 top app localization solutions, explaining why each earned a spot and the scenarios where they excel.

Software 52

Software Automation Analytics Engineering 52

Everest Group

JUNE 17, 2025

Why do protocols for AI agents matter now? The rise of Agentic AI marks a turning point in enterprise automation. Traditional automation technologies relied on predefined rules which worked well for static tasks, but struggled with ambiguity, exceptions, or shifting goals. Agentic AI introduces autonomous software entities called AI agents which can set goals, interpret context, and act independently.

Out-Tasking 130

Out-Tasking Collaborations Research Design 130

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

McKinsey & Company

JUNE 18, 2025

Skip to main content Show me the value: A CIO view on how tech can shape the business June 18, 2025 | Interview Analog Devices CIO Nancy Avila charts a course to value through building trust between the business and IT. Technology has emerged as a critical priority for businesses, not just for IT. As a result, tech leaders’ responsibilities are expanding into areas outside IT , including customer experience, innovation, operations, procurement, and strategy.

Management 62

Management Flexibility Streamline Operations Customer Service 62

Perficient Digital Transformation

JUNE 18, 2025

Accessibility is often viewed through the lens of accommodations , making modifications after barriers are identified. But true inclusion starts with design. Inclusive design solutions are key to ensuring accessibility is baked into products, spaces, and technology from the beginning , rather than being treated as an afterthought. By embracing inclusive design, we create equitable, flexible, and universally beneficial experiences that support a diverse range of users—including those with disabil

Design 52

Design Healthcare Flexibility Service 52

HCL Technologies

JUNE 19, 2025

Volvo Cars picks HCLTech for end-to-end engineering services in major tech deal Content Group News abhinay.khandelwal Thu, 06/19/2025 - 15:08 Remove from Listing Page No Short Description Volvo Cars has selected HCLTech as a strategic engineering partner to deliver end-to-end solutions across its global operations, expanding their long-standing digital services partnership.

Engineering 52

Engineering Service 52

Designveloper

JUNE 21, 2025

Nike is one of the leading athletic footwear and apparel brands in the world. Its products, marketing strategies, and digital transformation story are always something attractive and inspiring to so many businesses. As a footwear brand, Nike has significantly positioned itself as a digital frontrunner. Not simply ‘going online’, Nike has digitally transformed its business process, organizational culture, customer engagement, and even supply chain.

Right-Sizing 52

Right-Sizing Manufacturing Sales Analytics 52

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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.

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