Trending Articles

Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester Digital Transformation

Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM.

Why Do Small Businesses Need MSP?

31 West

MSPs can help run a business, especially small businesses in a myriad of ways. For instance, suppose you want to digitalize your business which is a prime requirement of the hour. But it involves a monumental task, even if you have an in-house IT team.


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Nearshore BPO and its key role in digital tools


It is safe to say that the BPO industry maintains a constant growth, it is even a topic of discussion that I have read and heard in various recent opinion articles, videos, and radio programs.

7 Ways to Boost Your UI/UX Design

Groove Technology

UI/UX design has grown more important than ever in the technology-driven society where the majority of the material we consume is digital. Whether a mobile app or a website, having an aesthetically pleasing and practical interface tempts users to stay. What does that mean for your company, though?

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The HR Compliance Playbook: How to Improve Speed-to-Hire

Every global growth to-do list should begin with compliance. Navigating international jurisdictions can be complex and time-consuming, but with solid, up-to-date compliance procedures, companies can maximize efficiency, speed-to-hire, and mitigate risks.

30 questions to ask your outsourcing provider | MicroSourcing


There is a lot to like about outsourcing.

Hurry Up And Wait: Long Wait Times Cripple Access To Care, Health Outcomes, And Patient Experience

Forrester Digital Transformation

The US is facing a primary care crisis and long wait times, scheduling inefficiencies, and legacy technology are exacerbating the problem. Age of the Customer customer centricity customer experience digital business digital disruption Digital Transformation healthcare trends

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Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

Everest Group

ON-DEMAND WEBINAR. Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations.

Expanded Retail IoT Solutions: A Revolution in Technology

Groove Technology

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Customers are always purchasing, whether online or off. This is a significant factor. However, people’s propensity for internet shopping has seen massive growth in recent years.

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Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats

Horses for Sources

Today’s current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.

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Oshkosh Receives Forrester’s First-Ever Technology Strategy Impact Award

Forrester Digital Transformation

Learn how industrial technology firm Oshkosh transformed its Digital Technology organization to become future fit and receive Forrester's Technology Strategy Impact award.

Compliance Throughout the Remote Employee Lifecycle

Compliance is a constantly evolving challenge, from the recruiting stage all the way to employee offboarding. Companies must stay compliant at all stages in the employee lifecycle. This eBook offers strategies to maintain compliance, outlines common compliance mistakes, and more.

Best Work Order Management Software You Need to Know


Fabricate Strong Work processes with Work Request Programming Softwares! As a business owner, you must be familiar with the complex work order management process, which includes constant cross-departmental collaboration, planned work request scheduling, and progress monitoring.

Today in Global Small Business: Why Study Global Business?

The Global Small Business Blog

©iStock/yacobchuk What's affecting me, my clients, my colleagues and other global small business owners: Why study global business? Check out 5 benefits. 10 alternative funding sources from Tennessee to consider if you are trying to start a new business but lack access to funding.

How To Outsource Web Design Effectively In 2022?


Today, if you want to run a small business, you need a website. The question is how to make one. You could do it yourself, but if you don’t have any experience, it might look homemade. That isn’t a look you want associated with your business at all.

NIO unlocks its potential through standout user operations

McKinsey Public & Social Sector Insights

McKinsey sits with NIO’s president to discuss the logic behind its approach, its input–output economics, and the implications for the industry. Automotive & Assembly Insights Automotive


Recruiting From Within: Expand Your Talent Pipeline While Driving Retention

Rethinking your internal employee career strategy can help you fill critical roles and retain your best talent. This eBook highlights the benefits of internal migration, outlines how to execute a virtual recruitment strategy, and provides tips to promote internal migration.

High-Growth B2B Businesses Invest In Brand When Facing Economic Uncertainty

Forrester Digital Transformation

Whichever side of the recession debate you’re on, what’s clear is that there is economic uncertainty. On the heels of the “great resignation,” where people were leaving jobs in search of better pay, more flexibility, and increased job satisfaction, we’re now seeing hiring freezes at some companies.

61 Lessons for Businesses, Employees, Job Seekers (anyone, really) from Aaron Judge's 61 Home Run Pursuit


61 Things We Learned About Business from Aaron Judge’s 61 Home Run Chase.

Goodbye Top Ten and Hello HFS Horizons!

Horses for Sources

The world of enterprise innovation has changed dramatically since pre-pandemic days, and we – at HFS – have changed how we evaluate service providers and tech suppliers to reflect the value enterprises demand in today’s business environment.

What Is C#: Definitions, Strengths & Usages


People think that a programming language is of the highest quality when it can be learned quickly, gives good results, and can be used for any project, app, or platform. Today, we’ll talk about C#, what it is and how it can be used, among other things.

Retention Roadmap: Ways to Reduce Talent Turnover in 2022 and Beyond

Employees are now embracing lifestyle over work – with many migrating to other jobs to find opportunities that better align with their priorities. How can you retain your top talent? Get tips to keep your global employees happy, engaged, and productive.

Web3 beyond the hype

McKinsey Public & Social Sector Insights

While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.

Clean Up Your Martech And Loyalty Tech Ecosystem

Forrester Digital Transformation

We all know that there is a big difference between working hard and working smart. And specifically for marketers, the status quo often makes working smart impossible — functional silos inhibit internal efficiencies and negatively impact the overall customer experience.

Raya CX Named an Aspirant in Everest Group’s CXM PEAK Matrix® EMEA 2022

Raya Contact Center

Recognized by the Everest Group for the 2nd consecutive year. RAYA CX gained a higher position in the Aspirant category in Everest Group’s 2022 Customer Experience Management (CXM) PEAK Matrix® Assessment.

Big Data Analytics: What It Is and Why It Is Important


Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo.

Your Global Compliance Playbook: Onboarding Best Practices

A well-structured onboarding process plays a vital role in welcoming new employees and helps them quickly become productive, engaged, and loyal. This guide offers key practices to compliantly onboard your new international remote workers.

3 Tips For Managing Perpetual Change From Software-Defined Operating Platforms

Everest Group

Over the past seven years, almost all large companies made substantial progress in implementing digital transformation across a wide variety of functions.

Winners take all in global apparel, fashion, and luxury

McKinsey Public & Social Sector Insights

Luxury and sportswear have delivered consistently high returns through turbulent years. But outliers from other categories offer insights into outperformance in a volatile global apparel market. Retail Insights Luxury goods

The Future Fit Platform Strategy

Forrester Digital Transformation

Technology leaders must prioritize and govern a limited number of platforms with the scale, innovation, and ecosystems to maximize the business impact. Architecture & Technology Strategy Business & IT Alignment CIO insights Core Tech Strategy digital business

What Is Debt Relief Process Automation?


With inflation reaching a 40-year high in June 2022, nearly half of all Americans are falling deeper into debt as they struggle with the rising cost of living. According to a recent survey, 43% of Americans expect to add to their debt by the end of the year.

Build a Mentorship Experience That Drives Engagement, Promotion, and Retention

Retain, engage and support a diverse workforce with an effective mentorship program. Companies with mentorship programs can see a boost in minority representation at management levels of up to 24%, with higher employee engagement. The 10KC Mentorship Solution provides the tools & resources to create a scalable, centralized and measurable program that will help you achieve your goals.

6 Best Practices to Improve Your Month-End Close Process


Finance Transformation Finance and Accounting Outsourcing Nearshore Outsourcing Blog ERP/System Implementation

How to Better Serve Global Customers On An E-commerce Site With Nita Lathia (wegginar 10/5/22)

The Global Small Business Blog

©Women Entrepreneurs Grow Global® All rights reserved. Women Entrepreneurs Grow Global® has its next wegginar® coming up tomorrow, 10/5/22, and this one will be a winner for anyone who currently runs an e-commerce business; or, for anyone who should be running an e-commerce business (e.g, retailer).

Toxic workplace behavior and employee burnout: Fix one, fix both

McKinsey Public & Social Sector Insights

Jerks at Work author Tessa West shares research and insights about the damaging effect of toxic behavior in the workplace and offers strategies for effectively coping with it. Our Insights Public health North and Central America Leadership Culture

ERP: Switching to Cloud-based DOPs at Your Own Pace.

Forrester Digital Transformation

ERP Vendors are pushing client organizations to replace their on-prem ERP solutions with cloud-based Digital Operations Platforms (DOP). As a result, ERP discussions are filling up the agendas of CTOs and procurement officers.

The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.