The Global Small Business Blog

MARCH 7, 2025

2025 Women Entrepreneurs Grow Global. All rights reserved. Celebrating Women's History Month at Women Entrepreneurs Grow Global with a special wegginar Monday, March 10, 2025 at 11 AM CT " 5 Trailblazing Women Building Global Enterprises." Join us as we spark a conversation around what it takes to start, run and grow a global enterprise. I will be moderating an esteemed panel of 5 titan trailblazers: Debra Dudley, Founder and President, Oscarware, Inc.

Banking 223

Banking Marketing 223

Groove Technology

MARCH 7, 2025

By Ali Nguyen, Senior Software Engineer at Groove Technology As a software developer, I used to believe that my job was all about solving complex technical problems. I thought that if I could write efficient code, design scalable systems, and troubleshoot issues quickly, I was doing everything right. But I soon realized something crucialif I couldnt clearly explain my solutions to non-technical stakeholders, my technical skills alone werent enough.

Software 130

Software Engineering Collaborations Out-Tasking 130

Premier BPO

MARCH 6, 2025

The enterprise software space is witnessing a battle in the making as Salesforce and ServiceNow expand aggressively into each others territories. Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. This rivalry underscores a broader trend: businesses are demanding unified platforms to break down silos and enhance customer experiences. 1 While these giants battle

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers. The latest Everest Group survey, “Mapping the Next: Key Priorities for 2025” (Exhibit 1), reveals widespread dissatisfaction with both the quality of services and

Outsourcing 130

Outsourcing Accounting Service Sales 130

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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

Outsourcing

Perficient Digital Transformation

MARCH 6, 2025

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries.

Design 64

Design Manufacturing Out-Tasking Administrative 64

inDinero

MARCH 6, 2025

Most SBA loans are for businesses that have been operating for a while, but new businesses still have options. This guide will cover loan types, qualification requirements for founders, and other financing options available to startups. Were a Y Combinator backed accounting, tax, and CFO advisory firm that has helped dozens of startups over the years.

Finance 59

Finance Co-Sourcing Banking Right-Sizing 59

McKinsey & Company

MARCH 5, 2025

In this ever-evolving region, 18 arenas of competition will present challenges and opportunities that determine the future of New York.

Marketing 130

Marketing 130

Premier BPO

MARCH 6, 2025

The recent announcement of Mitels Chapter 11 bankruptcy filing has raised concerns across the enterprise communications landscape. Once a prominent player in the Unified Communications (UC) and Contact Center (CC) markets, Mitel’s struggles with debt, failed acquisitions, and market saturation (alternatives abound) have brought it to a critical juncture.

Administrative 130

Administrative Finance Automation Analytics 130

Everest Group

MARCH 7, 2025

Join Everest Group experts Amy Fong and Prateek Gupta for an insightful session on the commercial implications of generative AI in sourcing. Generative AI is rapidly transforming IT and BPO services, reshaping cost structures, workforce dynamics, and contracting strategies. As service providers integrate AI-driven solutions, sourcing professionals must adapt to new pricing models and evolving contract terms to maximize value while mitigating risks.

BPO 130

BPO Sourcing Service 130

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.

Customer Service 52

Customer Service Design Service Healthcare 52

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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

Management

Influx

MARCH 5, 2025

Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue, brand perception, and customer loyalty.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

The Global Small Business Blog

MARCH 15, 2025

Chicago is known for its vibrant St. Patrick's Day celebrations, including the iconic green river dyeing, which began in 1962, and the popular parade. Happy St. Patrick's Day to all! Photos: Laurel J. Delaney. All rights reserved.

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McKinsey & Company

MARCH 19, 2025

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow.

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Metasource

MARCH 6, 2025

According to Harvard Business Review , 87% of surveyed businesses feel that companies that fail to make HR compliance a priority face significant risk. Thats why many human resources departments are prioritizing compliance and adopting tools that effectively minimize risk. One of the best tools? Secure document management software that automates HR workflows.

Automation 52

Automation Management Human Resources Right-Sizing 52

Advertiser: Paycor

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

Everest Group

MARCH 6, 2025

Artificial Intelligence is revolutionizing the biopharma industry, driving efficiencies, innovation, and smarter decision-making. From drug discovery to patient engagement, AI-powered solutions are reshaping the healthcare landscape.

Healthcare 130

Healthcare Efficiency Management 130

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Ensuring that pharmacies are accessible to everyone is not just a matter of good customer service; it is also a legal requirement. Universal Design principles help pharmacies meet these legal requirements by creating environments that are usable by all people, regardless of their abilities.

Design 52

Design Healthcare Flexibility Service 52

Capgemini

MARCH 6, 2025

The journey to better Rail infrastructure management passes via digitalization Capgemini Engineering 2 Dec 2022 Digitalization of asset monitoring and processes key for Artificial Intelligence Facebook Twitter Linkedin As reported by the International Energy Agency in 2019, and Statista in 2022, the global demand for urban and mainline rail will grow in the coming years due to urbanization, attention on environmental impact, and an increasing population.

Co-Sourcing 52

Co-Sourcing Sourcing Labor Costs Manufacturing 52

The Global Small Business Blog

MARCH 1, 2025

2025 Laurel J. Delaney. All rights reserved. "Sunshine is delicious, rain is refreshing, wind braces us up, snow is exhilarating; there is really no such thing as bad weather, only different kinds of good weather.

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

McKinsey & Company

MARCH 11, 2025

Despite ongoing geopolitical uncertainty, the future of operations in 2025 is promising. Companies that lean into tech, cross-functional collaboration, and curiosity can power up productivity.

Collaborations 114

Collaborations 114

Influx

MARCH 5, 2025

Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue , brand perception, and customer loyalty.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. While real-time payments adoption accelerates across global markets, the core needs of traditional buyers (e.g., issuing banks, acquiring banks, card networks) remains central to the Payments BPS growth story.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In the realm of healthcare, effective communication and transparency are paramount. Pharmacies, as essential healthcare providers, must ensure that their services are accessible to all customers, regardless of their abilities.

Design 52

Design Healthcare Regulations Flexibility 52

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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

Customer Support

Microsourcing

MARCH 17, 2025

Insurance executives could be excused for feeling an extra weight on their shoulders were they to glance at McKinsey & Companys latest insight into their sector. In promoting its Global Insurance Report 2025, the renowned consulting firm painted a grim picture of the current landscape, saying an industry that focuses on mitigating risk and providing protection was enduring a particularly volatile age.

Insurance 52

Insurance Outsourcing Cybersecurity Accounting 52

The Global Small Business Blog

MARCH 22, 2025

2025 Laurel J. Delaney. All rights reserved. "With the coming of spring, I am calm again.

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McKinsey & Company

MARCH 13, 2025

Fermented ingredients could alter the food landscape faster than once thought. However, new business models are needed for the $100 billion to $150 billion opportunity in fermented novel proteins.

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AS White Global

MARCH 5, 2025

From wellness initiatives and expanding our connections to welcoming the Lunar New Year and honouring women, ASW is committed to keeping our people healthy, happy, and highly engaged whilst ensuring our continued growth. YOGA AT WORK We began 2025 by prioritising employee well-being with on-site yoga workshops. These sessions focused on improving posture and relieving tension.

Outsourcing 52

Outsourcing Management 52

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Everest Group

MARCH 7, 2025

Join us for an exclusive LinkedIn Live discussion with Everest Group’s Partner, David Rickard , and Practice Director, Chhandak Biswas, alongside other industry experts. They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market. As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences.

Automation 130

Automation Efficiency Marketing 130

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Pharmacies play a crucial role in the healthcare system, providing essential services to individuals from all walks of life. Embracing Universal Design principles in pharmacies not only enhances customer service but also aligns with the broader concept of social responsibility.

Design 52

Design Healthcare Flexibility Service 52

Airswift

MARCH 12, 2025

Interviews are notoriously challenging because every single word you utter is being carefully examined and evaluated by the interviewer. The pressure can be immense, as you are acutely aware that a single misstep or incorrect response could potentially cost you the coveted position you are aiming for. This is precisely why thorough preparation is absolutely crucial.

Jobbing 59

Jobbing 59

The Global Small Business Blog

MARCH 8, 2025

2025 Laurel J. Delaney. All rights reserved. Women belong in all places where decisions are being made. It shouldnt be that women are the exception. Ruth Bader Ginsburg Happy International Women's Day from Laurel J. Delaney.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales