The Global Small Business Blog
JULY 26, 2024
©iStock/AndreyPopov The Federation of Small Businesses (FSB) has revealed its SME Export task force – a transformative blueprint designed to remove the obstacles that prevent small firms from seizing global opportunities. Despite their agility, only 10 percent of small firms trade internationally. Imagine economic growth if we could double that figure.
Redial
JULY 25, 2024
Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed.
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31 West
JULY 19, 2024
Happy clients are the backbone of business success. They are more likely to return for future purchases and advise your products or services to others. The big question here is how to delight customers and keep them coming back. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.
Perficient Digital Transformation
JULY 25, 2024
“Double, double toil and trouble,” is a line repeated by the witches in Macbeth as they lay out the ominous prophecies of greatness and dire consequences for the titular character. Macbeth’s ambition envisions a perfect ending though desperate actions and moral weakness ruin it. So too are the misguided actions in pursuit of perfection which can set expectations and pressure that lead to unwanted results.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Everest Group
JULY 16, 2024
Conversational AI for IT Management Products IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.
3Pillar Global
JULY 22, 2024
As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
JULY 10, 2024
Outsourcing can offer numerous financial benefits for businesses. Here are some key advantages: Cost Savings: Labor Costs: Outsourcing to countries with lower labor costs can significantly reduce expenses related to wages, benefits, and payroll taxes. Operational Costs: Lower costs for office space, utilities, and equipment in outsourced locations can further reduce expenses.
31 West
JULY 15, 2024
Let’s talk about empathy — not the touchy-feely, warm-and-fuzzy stuff, but the real, practical, bottom-line-boosting kind of empathy. Your customers are frustrated. They feel unheard. And guess what? That’s costing you. Big time. Empathy isn’t just a nice-to-have. It’s a must-have. Let’s say a customer calls in, angry and confused. Your rep listens, really listens.
Perficient Digital Transformation
JULY 2, 2024
If you use ServiceNow as your knowledge management platform, you might want to make your knowledge articles searchable and accessible from Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow knowledge articles to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.
Wirtek
JULY 17, 2024
We are excited to announce that Wirtek has signed a binding contract regarding the acquisition of Pragmasoft, a software solutions company located in Porto, Portugal. After a thorough and successful due diligence process over the last few months, this acquisition is now finalized. The acquisition process, initially announced on 18 April 2024 ( company announcement 06/2024 ), concludes with the effective date set for 1 August 2024.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
3Pillar Global
JULY 22, 2024
As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.
The Global Small Business Blog
JULY 17, 2024
©iStock/the-lightwriter The World Economic Forum’s Global Risks Report 2024 says the biggest short-term risk stems from misinformation and disinformation. In the longer term, climate-related threats dominate the top 10 risks global populations will face. Two-thirds of global experts anticipate a multipolar or fragmented order to take shape over the next decade.
Premier BPO
JULY 19, 2024
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.
31 West
JULY 10, 2024
Creating a website suggests numerous steps, in which you have to make a decision in favor of this or that direction and strategies. Choosing a hosting solution, for example, determines the qualities of hardware your website will run on, the amount of resources you’ll have, the services you’ll have at your disposal (like managed hosting or after hours support ), etc.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Perficient Digital Transformation
JULY 3, 2024
In today’s digital landscape, delivering exceptional customer experiences is paramount. Salesforce OmniStudio empowers you to create engaging, personalized, and brand-consistent interactions across all touchpoints. This blog post delves into OmniStudio, exploring its capabilities, benefits, and how you can leverage it to elevate your customer journeys.
WebCreek
JULY 10, 2024
Many Adobe Experience Manager (AEM) projects fail, and it is crucial to avoid becoming one of them. Common issues include not meeting deadlines, exceeding budgets, and having unclear requirements. Companies often hire internal IT resources for new AEM projects, but after a year, they frequently find the project over budget, the website still not launched, […].
Everest Group
JULY 1, 2024
Care Management Platforms PEAK Matrix ® Assessment Care management is a vital healthcare aspect that ensures patients and members receive coordinated and personalized care. Traditional healthcare professionals served as care managers, coordinating care plans and facilitating communication among payers and providers. Post-COVID, technology advances such as gen AI have transformed care management.
The Global Small Business Blog
JULY 15, 2024
©iStock/ajijchan What's affecting me, my clients, my colleagues and other global small business owners: Designing across cultures refers to the process of creating products and services that are tailored to the needs and preferences of diverse cultural groups. Stancé, a designer art toy company, proudly announces its global partnership with UFC , the world’s premier mixed martial arts organization.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Premier BPO
JULY 12, 2024
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.
31 West
JULY 10, 2024
Key Insights: AI plays a leading role in the development of CS technologies, predictive analytics, and proactive customer support. The human aspect of CS will become invaluable as consumers continue to favor real human interactions. CRM systems will be widely adopted and integrated into business apps, customer interactions, and predictive support. Data security is being brought front and center as consumer awareness of poor data practices hits the mainstream.
Amzur
JULY 9, 2024
The tech industry thrives on continuous progress. IT professionals are the driving force behind innovation, crafting cutting-edge solutions and managing complex infrastructure. However, their ability to innovate can be hampered by two significant challenges: a growing volume of repetitive tasks, such as user provisioning and software updates, and the ever-increasing amount of data they manage.
Eclaro
JULY 12, 2024
What is it really costing your business to hire IT professionals? Where have IT salaries been headed (hint: it’s not down) and what do those dollars mean for employee satisfaction and retention (hint: not as much as you might think). A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S.
Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast
Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens
Raya Contact Center
JULY 17, 2024
Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid and is expected to grow even faster. According to Statista, by 2024, revenue is estimated to reach US$927.30bn and is projected to grow annually at a rate of 3.47 %, resulting in a market volume of US$1,063.00bn by 2028.
The Global Small Business Blog
JULY 2, 2024
©2024 Women Entrepreneurs Grow Global®. All right reserved. Bob Marovich, Chief Operating Officer of Women Entrepreneurs Grow Global®, interviews Coni Lefferts, President, Creative Packaging Solutions for the wegg® showcase Issue 2 , July, 2024: Global growth is in the bag.
Premier BPO
JULY 16, 2024
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources in training their workforce to meet the requirements and challenges prevailing in their work environment. However, training programs often struggle to achieve their objectives. They cannot add value to their workforce’s existing skill sets, resulting in a negligible measurable impact on the business performance of the training program.
Aspirant
JULY 11, 2024
In today’s increasingly fast-paced business landscape, companies are regularly investing in packaged (‘out of the box’) platform or application solutions with the goal of improving productivity and streamlining operations. Challenges arise when it comes to implementing those solutions as many organizations simply don’t have the necessary know-how to successfully manage complex systems implementations.
Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics
Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.
Amzur
JULY 2, 2024
Over 97% of IT leaders plan to expand their cloud landscape in 2024, with 85% of organizations projected to adopt a cloud-first strategy. However, a “cloud-first” approach may lead to inefficiencies, including limited flexibility, potential security risks, and unexpected rises in cost when every application is moved to the cloud. [ Ref ] Consider a Cloud-smart strategy that aligns cloud initiatives with specific business goals, optimizes deployment models, and ensures ongoing cost ma
Everest Group
JULY 9, 2024
Amid economic challenges and a cautious business outlook, maintaining a positive brand image is not just important – it’s vital. Specialized skills are more critical than ever, making the attraction and retention of top talent a key objective for organizations. Exceptional talent is the golden ticket, and GBS and tech employers must revamp their approach to building, maintaining, and strengthening their employer brand in local markets.
Intelligent Management Inc.
JULY 11, 2024
“If your ambition is to maximise short-term gain without regard to the long-term cost, you are better off not knowing the cost. If you want to preserve your personal immunity to the hard problem, it’s better never to really understand those problems. There is an upside to ignorance, and a downside to knowledge. Knowledge makes life messier.” Michael Lewis, ‘The fifth Risk’ “Lack of Knowledge, that is the problem.
The Global Small Business Blog
JULY 5, 2024
©iStock/RomoloTavani Here are five things to know about July Fourth , including the origin of the holiday, why we celebrate it and how fireworks became a part of the tradition.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
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