The Global Small Business Blog

SEPTEMBER 9, 2024

©iStock/Rawpixel What's affecting me, my clients, my colleagues and other global small business owners: Eight essential international business skills. Master international growth with these winning strategies. Quote of the week: “Success is not final; failure is not fatal: it is the courage to continue that counts.” – Winston Churchill US tightens export controls on quantum kit and chips for China, Iran and Russia.

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Redial

SEPTEMBER 13, 2024

In today’s business landscape, customer experience (CX) is more than just answering questions—it’s about creating interactive, personalized journeys that build lasting relationships. Companies increasingly rely on business process outsourcing (BPO) partners to manage customer interactions and enhance engagement. At RedialBPO, we’re committed to delivering interactive customer experiences that drive satisfaction, loyalty, and long-term success.

Business Process Outsourcing 130

Business Process Outsourcing BPO Analytics Outsourcing 130

31 West

SEPTEMBER 3, 2024

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

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Call Center E-Commerce Flexibility Research 130

The Hackett Group

SEPTEMBER 10, 2024

Potential 63% Improvement in Procurement Operational Efficiency Revealed Miami, FL – September 10, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT) released the first Digital World Class Matrix focused on the contract life-cycle management (CLM) and intelligence software market – a core component of the upstream procurement tools within the source-to-pay (S2P) technology landscape driven by rapid artificial intelligence (AI) innovation and increasingly complex business requirements.

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Software Management Advisory Risk Management 116

Speaker: Joe Sharpe and James Carlson

In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.

Payroll

Perficient Digital Transformation

SEPTEMBER 9, 2024

Sitecore Content Hub is a world-class platform for centralizing and managing content across various channels. It helps businesses organize and streamline often chaotic, messy content operations. It does this by providing an architecture or schema for content and its interconnections. A schema defines how different types of assets are structured, organized, related to each other.

Marketing 105

Marketing Efficiency Management 105

Amzur

SEPTEMBER 10, 2024

In today’s rapidly evolving business landscape, CIOs and CTOs face significant challenges in meeting the demands for innovation, efficiency, and exceptional customer experience. Merely relying on generic Google searches or top 10 lists of AI tools may not suffice for organizations striving for true innovation and success. It’s crucial to understand how and where to implement AI tools across the organization to drive productivity and success while managing costs effectively.

Robotics Process Automation 82

Robotics Process Automation Cybersecurity Analytics Government 82

Redial

SEPTEMBER 5, 2024

The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but it’s often misunderstood. Let’s clear up some common myths and truths. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation.

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BPO Outsourcing Business Process Outsourcing Jobbing 130

Eclaro

SEPTEMBER 8, 2024

Every day is game day, whether you’re a business owner, a member of a great corporate team or a job seeker looking to make that roster. And in every case, sources of motivation are all around us—you just need to know where to look.

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Jobbing Sourcing 78

Premier BPO

SEPTEMBER 10, 2024

Businesses seek digital transformation solutions to align their people, processes, and technology toward becoming a data-driven organization that can leverage data to drive unparalleled business value. For this, businesses must fundamentally shift how they operate and compete. As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understand

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BPO Co-Sourcing Government Efficiency 74

Perficient Digital Transformation

SEPTEMBER 4, 2024

Did you ever feel tense while taking your exams? Or you must have watched the Olympics or other sports events like cricket, football, etc. When you focus on national players during significant events, you can observe stress and anxiety in performing at that level. Similar is the situation of an IT professional during a production deployment call. This moment is crucial because it represents the end of months or years of effort, the results of which will be evaluated by those involved.

Design 105

Design Risk Management Risk Management Software 105

Advertiser: Paycor

Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. Held in Las Vegas, the event gathered thousands of NetSuite users, partners, and industry experts, all eager to explore the newest trends and advancements in cloud-based business management.

Analytics 70

Analytics Advisory Streamline Operations Automation 70

The Global Small Business Blog

SEPTEMBER 3, 2024

©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.

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Management 248

The Hackett Group

SEPTEMBER 12, 2024

Miami, FL – September 12, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT) is delighted to announce it has been named Coupa EMEA Partner of the Year. This recognition honors The Hackett Group’s EMEA Coupa implementation team for their outstanding performance in driving project execution and the most successful go-lives over the past year. “This achievement was made possible by the exceptional dedication of our team who consistently prioritized our clients’ needs and focused on delivering tangible v

Advisory 69

Advisory Collaborations Management Marketing 69

The Scalers

SEPTEMBER 4, 2024

CTOs, VPs of Engineering, CEOs, and Founders all share a common challenge: finding the right engineering talent to support their organisations’ long-term growth. In other words, they struggle with building resilient tech teams. At The Scalers, we know this firsthand. Over the past 10+ years, we’ve built over 80 tech teams for our partners and had countless conversations with business leaders about their needs.

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Offshoring Outsourcing Engineering Software 73

Advertisement

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

Healthcare

Globalization Partners

SEPTEMBER 16, 2024

The Patriots aren’t the only organization with their sights set on the global arena. Taking your business into new markets is a big step, but G-P is here to support you every step of the way. G-P Meridian Suite™ of global employment products – including EOR, Contractor, and Advisor – helps companies of all sizes build top global teams.

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Marketing 59

Everest Group

SEPTEMBER 12, 2024

In today’s competitive business landscape, maximizing value in outsourced services is crucial for buyers to achieve savings objectives and maintain a competitive edge. This blog delves into strategies to ensure cost efficiency and foster high-value vendor partnerships, providing a comprehensive focus on these approaches to vendor engagement, which in return can drive significant outcomes and enhance a firm’s overall performance.

Services Contracting 59

Services Contracting Service Outsourcing Flexibility 59

Zinnov

SEPTEMBER 11, 2024

In the past five years, India Global Capability Centers (GCC) landscape has undergone a remarkable transformation, evolving from cost-saving outposts to strategic innovation hubs. Today, these centers are not just participating in the global business landscape; they are actively reshaping it. India, the GCC Capital of the World The impact of GCCs on India’s economic fabric is profound and far-reaching.

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Engineering Software Collaborations Research 59

The Global Small Business Blog

SEPTEMBER 7, 2024

©2024 Laurel J. Delaney. All rights reserved. "Summer was about freedom and youth and no school and possibilities and adventure and exploration. Summer was a book of hope.

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Advertisement

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.

The Hackett Group

SEPTEMBER 16, 2024

Organizations will also combine their AI XPLR and ZBrain.ai platforms in a Joint Venture resulting in a comprehensive Gen AI Ideation through Implementation offering September 16, 2024 – Miami, FL – The Hackett Group, Inc. (NASDAQ: HCKT), a leading Gen AI strategic consultancy and executive advisory firm today announced the acquisition of LeewayHertz, a highly recognized provider of advanced Gen AI solutions.

Advisory 59

Advisory Software Regulations Design 59

Aspirant

SEPTEMBER 10, 2024

Are you making decisions based on intuition, or are you leveraging the power of data to drive your business forward? Every day, businesses face a flood of decisions, each one shaping their future and steering them toward success. Decision makers have access to more information than ever before, presenting incredible possibilities to use this information to make informed and effective choices.

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Metasource

SEPTEMBER 16, 2024

Business automation has come a long way over the past few years. While automation used to be fairly basic, businesses can now choose between traditional methods and advanced, AI-driven workflow automation. Knowing the differences between these approaches is key for decision-makers who want to optimize operations, boost efficiency, and cut costs. Here are their main discrepancies, and reasons why AI-driven solutions are crucial for modern businesses.

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Automation Analytics Data Entry Flexibility 52

Everest Group

SEPTEMBER 16, 2024

Webinar Elevating Talent Experience with Automation and Workflows September 25 | 1:30 - 2:30 PM ET Catch Everest Group Partner Ronak Doshi as he joins an expert panel for an insightful webinar on how AI and automation are reshaping the talent experience, driving customer service excellence, and aligning with business objectives to revolutionize the workplace.

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Automation Customer Service Service Management 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

SEBPO

SEPTEMBER 6, 2024

IAB Connected Commerce Summit: Retail Reimagined Total 0 0 0 0 September 17-18, 2024 Convene 225 Liberty, NYC IAB Connected Commerce Summit: Retail Reimagined If you’re attending the IAB’s second annual Connected Commerce Summit: Retail Reimagined , you’re already ahead of the curve. The retail media landscape is changing faster than ever before, and it’s never been more important to stay knowledgeable and flexible.

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Retail E-Commerce Sales Customer Support 59

The Global Small Business Blog

SEPTEMBER 10, 2024

©iStock/Tashatuvango Going global is increasingly on a CEO’s and a CMO’s to-do list. In the UK alone, 87% of those businesses who trade internationally are planning on expanding their overseas operations this year, with a further 10% aiming to step outside the UK for the first time. That’s a lot of cross-market communication campaigns. But, despite emerging technologies helping business bridge borders more easily than ever before, they’re still being held back by language barriers – to the tune

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Marketing 207

Perficient Digital Transformation

SEPTEMBER 6, 2024

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report. This achievement highlights Salesforce’s reputation as a driving force in the B2B commerce industry, centered around innovative approach, robust platform, and customer-centr

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E-Commerce Marketing Flexibility Order Management 59

Global Help Desk Services

SEPTEMBER 3, 2024

You’ve decided an outsourced help desk is your best option. Great! Now what? Well, now it’s time to choose the type of IT help desk you need. And here’s the rub: it might not be as straightforward as you think. It can be hard to tell at first if the company you’re interested in is a boutique help desk provider, a managed service provider, or a large enterprise solution.

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Outsourcing Managed Services Management Service 59

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Capgemini

SEPTEMBER 13, 2024

How digital assets reshape the post-trade landscape in capital markets George Holt 08 July 2024 Facebook Twitter Linkedin The continued advancement of digital assets, including cryptocurrencies, security tokens, and other blockchain derivatives, is building a new era in the capital markets. This shift extends beyond trading, by revolutionizing the logging, clearing, and settling of transactions within the post-trade sphere.

Marketing 52

Marketing Regulations Streamline Operations Reduced Costs 52

Everest Group

SEPTEMBER 2, 2024

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. “Mastercard’s decision to introduce its Payment Passkey service first in India is a strategic move that aligns with several key market trends and opportunities,” Pranati Dave , Practice Director at Everest Group, said.

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Marketing Service Banking 59

Globalization Partners

SEPTEMBER 12, 2024

Global expansion offers companies the chance to tap into new markets and access diverse talent, but for Chief Human Resource Officers (CHROs), it also introduces a maze of challenges. Navigating different labor laws, aligning compensation with local expectations, and ensuring compliance in unfamiliar territories can quickly turn a promising opportunity into a risky venture.

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The Global Small Business Blog

SEPTEMBER 6, 2024

©iStock/natatravel Roughly one of every four shipping containers passing through India is loaded or unloaded at the Jawaharlal Nehru Port on the west coast of India, on the docks jutting into the Arabian Sea just south of Mumbai. The flow of containers has roughly tripled over the past two decades, reaching the equivalent of 6.4 million 20-foot boxes last year.

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Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management