March, 2023

article thumbnail

AI In Collaboration Tools Is A Tech Problem In Need Of A Human Solution

Forrester Digital Transformation

Generative AI — where AI generates novel content in response to a user’s natural-language request — is about to get baked into our collaboration tools.

article thumbnail

Office 365 Security Best Practices To Keep Your Data Safe

31 West

Microsoft Office 365 has grown popular among office-goers and businesses. Since it can be integrated with the cloud, it’s become possible to run the entire office suite in one place and access all of its applications on any device, as long as you have a stable internet connection.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brazil is a world leader in renewable energy job creation

Airswift

Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing.

Jobbing 135
article thumbnail

Outsourcing Policy Management: How BPO/Call Centers Can Help Companies Streamline their Operations

Redial

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks.

article thumbnail

The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

article thumbnail

Unlock retail visibility with B2B Mulesoft Integrations

Groove Technology

Introduction In the ever-evolving world of retail, visibility is a key driver of success.

Retail 130
article thumbnail

Perficient is a Best Place to Work in St. Louis Once Again

Perficient Digital Transformation

The St. Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Now, they have announced the full list of winners in a special publication.

More Trending

article thumbnail

How ConnectWise Improves Business Collaboration And Communication

31 West

Are you looking to improve internal communication? Or do you want to make knowledge sharing easier? Or do you want to deliver a quality customer experience? One way you achieve these goals is through effective business communication.

article thumbnail

The pandemic-induced tech binge is over and the cloud champagne has gone flat

Horses for Sources

We thought the Y2K IT spending trigger was one-time bonanza… until we experienced the pandemic trigger, which saw IT investing bulge beyond our wildest dreams.

Sourcing 118
article thumbnail

Bright Ideas Closer Together

The Global Small Business Blog

©2023 Laurel J. Delaney. All rights reserved. Everyone is a genius at least once a year. The real geniuses simply have their bright ideas closer together." – Georg C. Lichtenberg bright ideas closer together everyone is a genius real geniuses

Retail 117
article thumbnail

The Power of Communication: How Clear Communication Can Enhance the Client Experience 

Redial

Have you ever felt peace after receiving a direct and transparent message? From the beginnings of times, “communication” has been a key piece in the function of every day-to-day activity of all individuals. Why is it sometimes so hard to communicate clearly? Why does not having a clear communication create confusion and chaos? Our focus today will be communication between the BPO industry and the client, taking into consideration the Client Experience Executive role.

article thumbnail

Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

article thumbnail

People of Perficient: Meet Lorena Garza, Sr. Security and Compliance Analyst

Perficient Digital Transformation

To tell women that they can achieve anything is one thing.

article thumbnail

Customer Service In 2023: CX Front And Center   

Forrester Digital Transformation

It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. In times like these, customer service teams are often pressured to cut costs – at all costs.

article thumbnail

The Importance Of ConnectWise In Managing IT Services

31 West

Are you looking to grow as an MSP? Are you looking to make MSP business processes more manageable? Are you looking to improve the quality of service you provide? If yes, then the host of solutions catered towards MSPs by ConnectWise could be your answer.

article thumbnail

SVB failure: The ripple effect could trigger a serious innovation and financial crisis

Horses for Sources

In just a few days, Silicon Valley Bank (SVB) fell from grace so swiftly that it still holds onto ‘buy’ ratings from most analyst firms. A month ago, stock pundit Jim Cramer urged investors to buy the stock—a clear warning sign to anyone familiar with inverse-Cramer investments.

Sourcing 110
article thumbnail

How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

article thumbnail

IBM again recognized as a Leader in the 2023 Gartner® Magic QuadrantTM for Enterprise Conversational AI Platforms

IBM Services

Artificial Intelligence is once again making waves across the tech world.

Service 111
article thumbnail

The Biggest Trends In TMT Right Now 

Redial

It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom , with new trends and innovations emerging yearly. As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes.

article thumbnail

XM Cloud Deployments: Static site deployment using Vercel CLI

Perficient Digital Transformation

For the scenario of independent deployment of your NextJs static site, say in an automated deployment, one missing piece is a way to push the SSG site into Vercel. Here I provided a simple deployment script using the Vercel CLI of the static site in the XM Cloud project.

article thumbnail

Sales Content Solutions: A Lid for Every Pot

Forrester Digital Transformation

The Forrester Wave™: Sales Content Solutions (SCS), Q4 2022 revealed a market that has radically expanded its capabilities, truly providing a lid for every pot.

Sales 246
article thumbnail

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

article thumbnail

Top 10 Benefits Of Using ServiceNow For Your Business Operations

31 West

The ever-changing demands of customers have made IT software applications a must for all industries. Automation is needed more now than ever. Whether it’s human resource management or your IT infrastructure, robust and high-quality software can help streamline all core tasks effectively.

article thumbnail

Low Cost Call Centers

Worldwide Call Centers

The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America. We work with dozens of agencies in these countries and they can do a great job on various types of work.

article thumbnail

How Technology Can Help Save Our Water Supply

IBM Services

A 2021 United Nations report finds that 2.3 billion people live in water-stressed countries which, according to the World Health Organization, is expected to be exacerbated in some regions due to climate change and population growth.

Service 103
article thumbnail

Payroll + Tax in the Philippines: An Overview for Global Employers

Velocity Global

The Philippines is a top market for global expansion and hiring remote talent. It’s located in the fastest-growing region of Asia and has a large English-speaking workforce. However, navigating payroll tax in the Philippines requires a thorough understanding of the country’s labor laws.

Payroll 98
article thumbnail

The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

article thumbnail

7 Possible Causes of SVB Failure and Predicting the Impact on Regulatory Reporting

Perficient Digital Transformation

Recent headlines have highlighted the failure of SVB Financial Group, the parent company of Silicon Valley Bank (“SVB”).

article thumbnail

The Key To Insights-Driven Decisions Is Curiosity Velocity

Forrester Digital Transformation

Organizations are being flooded with data and there's more coming every day. Discover how to untangle the knots within your data culture by identifying places where curiosity velocity is blocked or bottlenecked. Age of the Customer Data Analysis Data Insights

243
243
article thumbnail

ServiceNow Best Practices: Tips And Tricks To Get The Most Out Of The Platform

31 West

If you have a ServiceNow subscription and have used the platform for a while, you might think you already have experience navigating the app. Tech-savvy users don’t take much time to understand this ITSM tool and the features it offers.

article thumbnail

The ultimate list of outsourcing statistics

Microsourcing

Global markets and improvements in technology have changed the way businesses work. For many, staying competitive means capitalizing on the world being a smaller, more tech-savvy place and enjoying the benefits of outsourcing. Outsourcing

article thumbnail

Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

article thumbnail

The missing link: Why visibility is essential to creating a resilient supply chain

IBM Services

Supply chain visibility has been the missing link since the shockwaves of 2020 rippled throughout the world and consumers felt the impacts of broad-based supply chain issues. But what does supply chain visibility mean?

Service 98
article thumbnail

Customer Support Outsourcing

Worldwide Call Centers

Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low.

article thumbnail

It’s Probably My Fault – Always Assume the Problem is Yours

Perficient Digital Transformation

It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites.

Design 113
article thumbnail

Introducing The Forrester Model To Defend Against Nation-State Threats

Forrester Digital Transformation

Given years of cyberespionage, attacks on elections, and, more recently, the melding of kinetic and digital warfare in the Russia-Ukraine war, private sector security leaders in all industries must recognize and prepare for more brazen and frequent nation-state cyberattacks.

article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.