The Global Small Business Blog
JULY 17, 2024
©iStock/the-lightwriter The World Economic Forum’s Global Risks Report 2024 says the biggest short-term risk stems from misinformation and disinformation. In the longer term, climate-related threats dominate the top 10 risks global populations will face. Two-thirds of global experts anticipate a multipolar or fragmented order to take shape over the next decade.
The Global Small Business Blog
JULY 18, 2024
©iStock/myella The U.S. is making it easier for startups, business owners and entrepreneurs to extend their stay. Remember the Obama-era program called the International Entrepreneurs Rule (IER) ? Under this programme, foreign entrepreneurs were initially allowed to stay in the US for two-and-a-half years. Now, according to the US Citizenship and Immigration Services (USCIS), they can remain for up to five years if their ventures meet specific criteria such as funding milestones and job creation
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Raya Contact Center
JULY 17, 2024
Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid and is expected to grow even faster. According to Statista, by 2024, revenue is estimated to reach US$927.30bn and is projected to grow annually at a rate of 3.47 %, resulting in a market volume of US$1,063.00bn by 2028.
Everest Group
JULY 17, 2024
Sustainability in insurance transcends traditional practices, weaving Environmental, Social, and Governance (ESG) elements into the core of day-to-day operations, thereby safeguarding the future of stakeholders and the planet. In this evolving industry, embracing sustainability is no longer optional but essential for mitigating climate risks, meeting regulatory demands, and ensuring long-term value in a world facing complex environmental and social challenges.
Speaker: Anise Wiley-Little
In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or
The Global Small Business Blog
JULY 16, 2024
©iStock/hxdbzxy One of the defining transformations of the 20th century was globalization. Since the end of World War II, countries and cultures have become more interconnected than ever before, through free trade agreements, technology, multi-national corporations, and the creation of structures such as the IMF and the World Trade Organization. Trade economists liked to think that the benefits of globalization—economic growth, more consumer choice, lower prices—had made it unassailable.
Premier BPO
JULY 19, 2024
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Everest Group
JULY 16, 2024
Conversational AI for IT Management Products IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.
The Global Small Business Blog
JULY 15, 2024
©iStock/ajijchan What's affecting me, my clients, my colleagues and other global small business owners: Designing across cultures refers to the process of creating products and services that are tailored to the needs and preferences of diverse cultural groups. Stancé, a designer art toy company, proudly announces its global partnership with UFC , the world’s premier mixed martial arts organization.
Premier BPO
JULY 16, 2024
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources in training their workforce to meet the requirements and challenges prevailing in their work environment. However, training programs often struggle to achieve their objectives. They cannot add value to their workforce’s existing skill sets, resulting in a negligible measurable impact on the business performance of the training program.
31 West
JULY 15, 2024
Let’s talk about empathy — not the touchy-feely, warm-and-fuzzy stuff, but the real, practical, bottom-line-boosting kind of empathy. Your customers are frustrated. They feel unheard. And guess what? That’s costing you. Big time. Empathy isn’t just a nice-to-have. It’s a must-have. Let’s say a customer calls in, angry and confused. Your rep listens, really listens.
Advertiser: Paycor
AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!
Everest Group
JULY 16, 2024
Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence. Transition from traditional IT management to a strategic, value-driven approach is essential. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages.
The Global Small Business Blog
JULY 19, 2024
©iStock/Oleksil Liskonih In China, the demand for Spanish is increasing, and it is now taught in high schools and universities. Since the opening of the headquarters of the Cervantes Institute in Beijing in 2006 and of the Biblioteca Miguel de Cervantes in Shanghai, the number of Spanish students in China has grown to around 60,000. With Spain being a stable trading partner of China, mastery of Spanish opens multiple opportunities in business, tourism, and education, not only with Spain but with
Amzur
JULY 18, 2024
Imagine, you are on the F1 track with your junky car and competing against the latest Ferrari. What is your winning probability? That’s what using outdated legacy applications feels like in today’s business world. In today’s business world, staying competitive means being nimble and innovative. Just like switching to a high-performance car, cloud migration offers flexibility to adapt to changing needs, scalability to grow effortlessly, and the ability to leverage cutting-edge t
Perficient Digital Transformation
JULY 18, 2024
Perficient’s Giving Employee Resource Group (ERG) recently introduced the Perficient Gives Global Grants Program , which gives colleagues the opportunity to nominate charitable organizations from around the world to receive a $5,000 donation from Perficient. After carefully evaluating each nomination, Perficient’s Giving ERG leadership team selected the first five organizations to receive a donation.
Speaker: Ron Fish, Global Talent Acquisition Executive
As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!
Everest Group
JULY 19, 2024
In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.
The Global Small Business Blog
JULY 13, 2024
©2024 Laurel J. Delaney. All rights reserved. "A dog is the only thing on earth that loves you more than you love yourself.
SEBPO
JULY 17, 2024
BLOG Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing July 17, 2024 Onshoring | Offshoring | Nearshoring | Smartshoring | Outsourcing Companies want every advantage possible to surpass their competition, prompting them to explore alternative business strategies that bolster year-over-year growth. Resource strategies such as onshoring, offshoring, nearshoring, smartshoring, and outsourcing can significantly impact budgets, production, service, de
V-Soft Consulting
JULY 18, 2024
Ensuring IT infrastructure and data are secure has become a central issue for businesses as digital transformation is increasingly adopted. The frequency and severity of cyber attacks has increased due to the tremendous change in the technological landscape. Companies who use ServiceNow are at an advantage as the Now Platform has built-in security mechanisms.
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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.
Everest Group
JULY 19, 2024
In this report, we examine the transformative impact of generative AI across the application services value chain.
Mattsen Kumar
JULY 17, 2024
For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste is an inability to keep their customers happy and invest their time and other resources to attract a new customer base.
Wirtek
JULY 17, 2024
We are excited to announce that Wirtek has signed a binding contract regarding the acquisition of Pragmasoft, a software solutions company located in Porto, Portugal. After a thorough and successful due diligence process over the last few months, this acquisition is now finalized. The acquisition process, initially announced on 18 April 2024 ( company announcement 06/2024 ), concludes with the effective date set for 1 August 2024.
V-Soft Consulting
JULY 18, 2024
Maintaining a healthy Configuration Management Database (CMDB) is crucial for enterprises to ensure efficient operations and effective decision-making. However, many organizations face significant CMDB health challenges that hinder their ability to manage their IT environments efficiently. In this blog, we will explore the best practices for overcoming CMDB health issues in enterprises, focusing on strategies that help enterprises improve ServiceNow CMDB health and optimize their IT service mana
Speaker: Liz Charron
From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab
Everest Group
JULY 19, 2024
The report examines gen AI use cases across various segments of cybersecurity, including threat detection and response, infrastructure security, and more.
SEBPO
JULY 17, 2024
CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Size Small Business Established 2022 Reach National Need Our client’s Accounting Department wanted to innovate data processing tasks with new technological capabilities to optimize resources, improve efficiency, reduce manual efforts, and lower risk of errors.
Perficient Digital Transformation
JULY 19, 2024
Customers are demanding a personalized experience, and manufacturing is no different. One-size-fits-all manufacturing is now becoming a thing of the past. Today, we are seeing a decline in the mass production of identical products in exchange for personalization and niche products. As consumers intensify their expectations for on-demand personalization and delivery within days of purchase, marketplaces that offer wide ranges of options without sacrificing price or availability, like Amazon, have
V-Soft Consulting
JULY 15, 2024
In this technological era, organizations must find new ways to achieve enhanced productivity and streamlined operations. Most organizations, instead of replacing their traditional enterprise systems, are switching to intelligent integration strategies that cut costs and improve workflow.
Advertiser: Paycor
Get Paycor’s guide, based on a survey of 3,000+ professionals, and learn why successful companies are: Almost 80% more likely to identify top talent through formal systems 40% more likely to protect managers’ time spent on coaching 83% more likely to plan to upskill their teams and more!
Everest Group
JULY 19, 2024
In this report, we evaluate gen AI’s transformative impact across the cloud and infrastructure services value chain.
AS White Global
JULY 17, 2024
We’re proud to share these Q2 highlights that made FY 2024 a fantastic year for ASW Global ! We are Great Place to Work-Certified ! It’s official! We are now certified as a Great Place to Work ®! This globally recognised certification gives us research-backed verification of our commitment towards providing an outstanding employee experience, as well as valuable insights to continuously improve our employee value proposition for our 1,700+ team members.
Perficient Digital Transformation
JULY 17, 2024
In our latest episode of “What If? So What?”, we dive deep into the world of semiconductors and the cutting-edge innovations being made at Intel. Host Jim Hertzfeld sits down with Carolyn Henry, vice president and general manager of America’s regional marketing at Intel, to explore the indispensable role of semiconductors in our daily lives.
Blue Ocean
JULY 15, 2024
For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. But doing it all in-house also comes with its pain points, and, if customer care is looked at internally as just a necessary service function for your true core competency/offering, it is possible you’re selling your customers short, when it comes to service.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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