The Hackett Group

JUNE 30, 2025

Managed by Wipro – the information technology services firm – BT International was able to reduce order backlog by 29%. A first in the telecommunications industry, this system significantly improved the order management and fulfillment process. Order fulfillment quality improved with 96% right first-time delivery.

Advisory 59

Advisory Analytics Healthcare Sourcing 59

Everest Group

JUNE 11, 2025

They’re signaling a future where execution becomes intelligent, automated, and scalable.

Service 130

Service Co-Sourcing Out-Tasking Automation 130

Everest Group

MAY 9, 2025

You can apply to attend here. The hard questions leaders must now ask: Remote work may keep things running, but what if internet access is throttled?

Service 130

Service Nearshoring Out-Tasking Global Business Services 130

Everest Group

MAY 30, 2025

For instance, a typical mid-sized enterprise investing around US$15-25 million upfront in modernization initiatives could realize around 25-30% cost-efficiency savings on Information Technology (IT) operating costs within three-four years timeframe, generating meaningful operational gains.

Banking 130

Banking Analytics Collaborations Efficiency 130

Everest Group

OCTOBER 24, 2024

IST Life & Annuities (L&A) and Property & Casualty (P&C) insurance leaders are adopting cloud , data , and AI technologies to drive operational efficiency, improve customer experiences, and solve the industry’s most pressing challenges. CDT | 10:00 a.m. EDT | 3:00 p.m. BST | 7:30 p.m.

Insurance 130

Insurance Streamline Operations Collaborations Efficiency 130

Everest Group

JUNE 23, 2025

Many organizations still struggle to connect CX teams with Information Technology (IT) and operations, and that may be the biggest barrier to success. It’s an ambitious promise but one that also demands serious integration, operational change, and internal buy-in from enterprise customers.

Out-Tasking 130

Out-Tasking Analytics Automation Information Technology 130

Capgemini

JANUARY 30, 2025

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Manufacturing 52

Manufacturing Supply Chain Management Collaborations Out-Tasking 52

HCL Technologies

JUNE 26, 2025

Deciphering IT integration in an M&A IT integration refers to consolidating and aligning the information technology systems and infrastructure of two or more merging companies. This blog explores the critical role of IT integration in M&A, outlining strategies, challenges and best practices to ensure a seamless transition.

Cybersecurity 52

Cybersecurity Reduced Costs Government Collaborations 52

Forrester Digital Transformation

JUNE 6, 2025

Alarming AI behaviors like resisting shutdown or exploiting code stem from misalignment, not intent. These models follow flawed incentives without understanding, making clear goals and safeguards essential. For deeper insight, see the report Align By Design Or Risk Decline.

Design 130

Design Information Technology 130

Designveloper

JULY 1, 2025

The information technology (IT) outsourcing market is expected to reach an estimate of approximately $617.7 Such benefits increase the rate of innovations, core goal focus, and growth without high internal overhead. The strength of outsourcing is proved by global trends.

Outsourcing 81

Outsourcing Cybersecurity Software Engineering 81

Perficient Digital Transformation

OCTOBER 16, 2024

If your company is in the market for HR technology, a good place to start is to conduct employee journey mapping to understand employee needs, processes, and perceptions across key components of the employee lifecycle. From a recruitment standpoint, this approach enables the creation of streamlined online applications.

Jobbing 105

Jobbing Right-Sizing Out-Tasking Administrative 105

Everest Group

JULY 2, 2025

In the Information Technology (IT) and Business Process Outsourcing (BPO) services domain, if there was one buzzword in 2024 it would be generative AI (gen AI). In 2025 another buzzword has taken over, agentic artificial intelligence (AI).

Out-Tasking 130

Out-Tasking BPO Business Process Outsourcing Engineering 130

The Hackett Group

JUNE 16, 2025

(NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) consultancy and executive advisory firm, today released its 2025 Digital World Class ® Technology research. The report defines Digital World Class ® IT organizations as those achieving top-quartile performance in both business value and operational excellence.

Advisory 52

Advisory Research Automation Government 52

Everest Group

JULY 8, 2025

Technology enablers powering CXOP transformation The orchestration stack in banking and AWM is underpinned by horizontal technology enablers: Developer experience : Open Application Programming Interfaces (APIs), Software Development Kits (SDKs), and low-code components speed up journey innovation AI and agentic orchestration : Predictive models and (..)

Banking 130

Banking Retail Engineering Advisory 130

Everest Group

JUNE 9, 2025

Cybersecurity remains one of the fastest-growing segments of enterprise Information Technology (IT) spending.

Cybersecurity 130

Cybersecurity Service Offshoring Managed Services 130

Everest Group

DECEMBER 20, 2024

as well as provide commentary on more mature service segments.

Cybersecurity 100

Cybersecurity Advisory Research Right-Sizing 100

Everest Group

JUNE 20, 2025

Halfway through 2025, the Information Technology (IT)-Business Process Outsourcing (BPO) world finds itself at yet another crossroads, this time ushered in by the rise of agentic artificial intelligence (AI).

Out-Tasking 130

Out-Tasking BPO Jobbing Right-Sizing 130

Forrester Digital Transformation

JUNE 30, 2025

During its latest online briefing on digital sovereignty, Microsoft confirmed that customers are requesting more details on the company’s digital sovereignty posture. Given the increasingly volatile geopolitical environment, these requests are now more focused, more urgent, and more frequent than in the past.

Information Technology 130

Information Technology Risk Management Risk Management Government 130

Everest Group

JUNE 16, 2025

Customer Experience (CX) spend already accounts for US $15-20 billion of insurance Information Technology (IT) spend and is expected to grow at 5-7% CAGR between 2024-26.

Insurance 130

Insurance Marketing Analytics Engineering 130

Capgemini

JULY 1, 2025

For those unfamiliar with the ONC, it is the Office of the National Coordinator for Health Information Technology in the U.S. This is enabling public health agencies to conduct more robust disease surveillance and investigation and share actionable insights broadly.

Healthcare 52

Healthcare Government Collaborations Regulations 52

Forrester Digital Transformation

JUNE 11, 2025

I’ve been closely following the evolution of AI infrastructure for a while now. Honestly, the pace at which things are changing is both thrilling and a little overwhelming.

Information Technology 174

Information Technology 174

HGS Careers

JULY 7, 2025

These skills are in high demand in various industries, including customer service, information technology, human resources, and marketing. Professionals who master these top 8 remote employment skills can increase productivity, job satisfaction, and long-term career development.

Jobbing 52

Jobbing Collaborations Flexibility Human Resources 52

Designveloper

MAY 30, 2025

In the field of information technology, the bigger the society, the greater the police force should be. However, in the wave of the technology age, you need to keep up with the latest development trends and constantly learn to be able to succeed in the field of information technology.

Jobbing 52

Jobbing Software Engineering Cybersecurity 52

HCL Technologies

JULY 11, 2025

Roles and Responsibilities Is responsible for the day-to-day operational delivery of the first level Technical Service Desk team- Level 1 Managing onsite resources. Responsible for fulfilling team request and provide full support to team members.

Service 40

Service Jobbing Information Technology Software 40

Everest Group

APRIL 6, 2022

view full report.

Information Technology 130

Information Technology Service BPO Marketing 130

Everest Group

NOVEMBER 10, 2023

In this report, we feature 24 low-code technology provider profiles and include: A summary dashboard – assessment of market impact and vision and capability Platform providers’ key strengths and limitations Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with (..)

Insurance 264

Insurance Finance Healthcare Information Technology 264

Everest Group

OCTOBER 19, 2023

The report assesses the conversational AI technology providers landscape across various dimensions, including: The key trends shaping the global services landscape Risk watch The Locations PEAK Matrix®: it features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market (..)

Nearshoring 147

Nearshoring Marketing Offshoring Information Technology 147

Everest Group

NOVEMBER 9, 2023

On-demand Webinar Unleashing the power of XLAs for true employee delight Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.

Information Technology 147

Information Technology Engineering Service 147

Transparent BPO Outsourcing

JANUARY 31, 2023

By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.” “Hope” is not a plan to mitigate inevitable risk!

BPO 98

BPO Information Technology Business Process Outsourcing Outsourcing 98

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Service 130

Service Marketing Information Technology Collaborations 130

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Marketing 130

Marketing Information Technology Collaborations Service 130

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Marketing 130

Marketing Information Technology Collaborations Service 130

Forrester Digital Transformation

NOVEMBER 15, 2022

Advances in genetics, molecular diagnostic, data science, information technologies and artificial intelligence are expanding doctors’ power to personalize therapies gradually transforming one-size-fits-all care into precision medicine (PM).

Collaborations 130

Collaborations Information Technology Healthcare 130

Premier BPO

MAY 30, 2024

The 1980s and 1990s saw a surge in Information Technology (IT) outsourcing, with companies like IBM and EDS leading the way. .” Outsourcing gained momentum as companies sought efficiency and cost savings. Initially, it involved peripheral activities such as cleaning and maintenance.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Everest Group

NOVEMBER 10, 2023

In this report, we deliver: The D&A service providers landscape for mid-market enterprises D&A services for mid-market enterprises PEAK Matrix® characteristics Enterprise sourcing considerations Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with D&A (..)

Analytics 195

Analytics Marketing Service Advisory 195

Forrester Digital Transformation

DECEMBER 9, 2022

Workloads heretofore bound up in information technology outsourcing (ITO) contracts will become a potential source for cloud migration under a new agreement forged by AWS and Atos.

Information Technology 130

Information Technology Outsourcing Sourcing Marketing 130

Everest Group

APRIL 5, 2023

interviewed Udit Singh , Practice Director of Information Technology Services at Everest Group. Recently, Pulse 2.0

Marketing 130

Marketing Information Technology Service 130