Mapping the Next: Key Priorities for 2025 | Webinar
Everest Group
DECEMBER 10, 2024
How are outsourcing deals, enterprises leverage of service providers, and bill rates expected to change? Who should attend?
Shared Services Related Topics 
Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar
Everest Group
NOVEMBER 19, 2024
What are the challenges faced by GBS leaders? What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2025? Who should attend?
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Dragon’s Den for Global Business Services: Innovation Meets Interrogation at SSO.
SSON
JULY 2, 2025
It serves as a rare chance to put Business Process Outsourcers to the test and pit them against each other to see who is the most innovative and who performs the best under pressure.
Europe and UK&I IT Services Outlook 2025 | Webinar
Everest Group
JANUARY 8, 2025
Chief executive officers Chief finance officers Chief procurement officers Chief information officers Global Sourcing Managers Global business services leaders Strategic sourcing leaders Leaders at IT and BP providers Chief Digital Officers Heads of direct/indirect sourcing CXM leaders GBS / Shared services center heads Locations heads Talent / Workforce (..)
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Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
SSON
MAY 22, 2025
The opening day featured an inspiring keynote from Michele Rochefort, CEO of AXA Global Business Services (GBS), exploring the pivotal role of GBS in enterprise transformation and how AXA is evolving beyond traditional models to unlock unprecedented value through global capability centers.
Global Delivery Centers: Why They Could Be Your Next Big Move
Intugo
NOVEMBER 27, 2024
Alternatives to Global Delivery Centers If the investment in a full-scale GDC feels too large, companies can explore alternative solutions, such as: Outsourcing: Outsourcing specific tasks like IT support or customer service may be a more cost-effective solution for companies not ready to commit to a GDC.
UK Global Capability Centers (GCC) in India Report FY2025
Zinnov
JUNE 26, 2025
Global Business Services (GBS): These centers are also consolidating shared services (HR, Finance, Legal, Procurement) into unified, tech-enabled hubs – creating leaner, faster, more intelligent business backbones. Why This Report, and Why Now? We’re at a moment of inflection.
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Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – Global
Everest Group
JUNE 13, 2025
The research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their peers. The research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition.
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Engage — India 2025
Everest Group
JUNE 13, 2025
This one-day event marks a pivotal moment for leaders across Global Capability Centers (GCCs), Global Business Services (GBS), and shared services organizations navigating fast-evolving priorities.
GBS Lacks the X-Factor | Blog
Everest Group
JULY 11, 2025
Ever watched a Michelin-starred chef prepare for a seating? Pots and pans are gleaming, the mise en place is perfection, the sous-chefs are standing at the ready. But none of it matters until the first order drops and the oil hits the pans.
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Q&A with Rocco Pirrello, EGM-Operations at GSA Insurance Brokers
AS White Global
JUNE 9, 2025
When this proved successful, we replicated the model across other broking divisions and shared services like marketing and finance. Rocco Pirrello: We started with admin and support roles in our workers comp team. Q: What has been the impact of hiring international staff on your local team and market?
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Driving P2P Transformation with AI: Insights from Industry Leaders
SSON
JULY 3, 2025
At the Shared Services & Outsourcing Week Europe 2025, industry leaders shared insights into how AI is transforming P2P and what it takes to succeed. 2025-04-16 By Sally Fletcher Insights from SSOW: Generating Value and Creating Measurable Impact through Smar.
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Evolution of the Relationship Between GCCs and Providers | Market Insights™
Everest Group
JULY 11, 2025
Evolution of the Relationship Between GCCs and Providers reflects a shift from transactional outsourcing to strategic collaboration.
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Overcoming two issues that are sinking gen AI programs
McKinsey & Company
JUNE 6, 2025
Additionally, a gen AI platform accelerates the approval processes by as much as 90 percent because review teams can quickly validate that applications are using approved, shared services.
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Why Haven’t BPO Providers Cracked the GBS Consulting Game?
SSON
JUNE 27, 2025
About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities (..)
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Why the Middle East is Becoming a Hub for Shared Services
SSON
JUNE 20, 2025
Their airport connectivity, modern business districts, and time zone overlap with both Asian and European markets make them ideal for shared services delivery. Cairo’s Shared Services Story is Just Getting Started Egypt, in particular, is gaining traction as a shared services destination, and not just for entry-level outsourcing.
Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar
Everest Group
DECEMBER 3, 2024
Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. PST | 9.30 CST | 10.30 EST | 3:30 p.m. GMT | 9 p.m.
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How to Succeed with the Future of Outsourced Accounting
Intugo
JULY 10, 2025
According to Deloitte’s Global Shared Services and Outsourcing report , Mexico ranks among the top three global destinations for shared services—further validating its role as a preferred location for finance teams aiming to grow with confidence.
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Creating resilient supply chains
Capgemini
JANUARY 30, 2025
He employs innovation and strategic thinking to empower supply chain growth, utilizing Capgeminis Digital Services for planning, order management, procurement, and automation. With a global background, he excels in digital strategy, shared services, process design, and project management. First Name * First Name is not valid.
Overview of Provider-Supported GCC Services Market| Market Insights™
Everest Group
JULY 11, 2025
Overview of Provider-Supported GCC Services Market explore how service providers scale operations & optimize costs.
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India’s Edge Isn’t Just Talent – It’s the Will to Build ft. Ajai Chowdhry | Legends and Legacies
Zinnov
JUNE 13, 2025
What does it take to turn a company into a leadership factory – and a country into a product powerhouse?
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Diverse Revenue Streams for Schools: Boost Financial Sustainability
Planergy Software
MARCH 24, 2025
Shared Services Across Schools MATs can save costsand even generate incomethrough shared services. Centralizing functions such as IT support, procurement , or catering allows the trust to leverage economies of scale, reducing operational expenses while improving service quality.
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Senior Analyst – Presales Solution (Application Services)
Everest Group
DECEMBER 26, 2024
This person should have: 2 to 4 years of experience in one of the following Global sourcing advisory firms Global sourcing focused teams within management consulting firms Solution design / Price to win / Bid management teams within leading IT service providers Ability to understand market trends in outsourcing, shared services, and/or off-shoring (..)
How Providers Are Capitalizing on GCC Growth Opportunities | Market Insights™
Everest Group
JULY 11, 2025
How Providers Are Capitalizing on GCC Growth Opportunities continue to expand across emerging and developed markets.
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Scaling Smart: The Philippines as a Strategic Services Hub
Everest Group
APRIL 22, 2025
As businesses seek to balance operational resilience, cost efficiency, and workforce expectations, the Philippines continues to play a critical role as a global services hub.
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From Specialists to Shape-Shifters: Talent Models in Global Services
SSON
JUNE 19, 2025
About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities (..)
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Overview of the Global GCC Market | Market Insights™
Everest Group
JULY 11, 2025
Overview of the Global GCC Market highlights the evolution of GCCs as strategic hubs for innovation, digital transformation, and enterprise support.
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Continuous Improvement: An Unsung Hero in Talent Retention
SSON
JUNE 26, 2025
2021-10-19 By The Shared Services & Outsourcing Network Editor Happy Chinese New Year! 2022-04-08 By Jeff Goldstein Global Business Leaders Digital DACH - Register for Next WeekProcess Mining & BP. Enter the OX 2021-02-12 By SSO Network SSO Woche dieses Jahr Online! Jetzt anmelden!)
Human Touch vs. Automation: 5 Ways to Strike the Right Balance
SSON
APRIL 28, 2025
2025-04-15 By Kiran Ahuja Why Most Tech Investments Fail: The Illusion of Efficiency Theater 2025-04-07 By Isabella Kosch Head of Internal Services: What I Learned from Fixing Service Frustrations at Sw. 2025-03-06 By Isabella Kosch Empowering Your Workforce: The Key to a Future-Ready Global Business Services (G.
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What Tower Running Taught Me About Career Agility in GBS
SSON
JUNE 6, 2025
About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities (..)
Artificial Intelligence and National Strategy: The Battle for Global Leadership.
SSON
APRIL 24, 2025
About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities (..)
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Understanding Physical AI: The Next Wave of AI
SSON
APRIL 30, 2025
Whilst at first glance, Physical AI may not be as easily applicable to shared services as Agentic or Generative, there may be applications in supply-chain or operations to consider. Therefore we asked thought-leader Sanjay Basu if we could share his expertise with you.
6 Reasons Human Behavior is the Real ROI of Customer Experience
SSON
MAY 30, 2025
About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities (..)
From blueprint to breakthrough: How AI and automation can transform the consumer enterprise
McKinsey & Company
JUNE 10, 2025
For that to happen, consumer players should consider adjusting their functional operating models (indeed, leading companies are already using gen AI and other technologies to do so).
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External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum
Everest Group
MARCH 20, 2023
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.
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Building a Shared Services Organization Structure | In the News
Everest Group
FEBRUARY 2, 2023
Amid the shifting economic climate and new reality of hybrid workforces, there’s no better time for companies to consolidate business functions and centralize support services. Read more in TechTarget.
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Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable
Everest Group
JANUARY 27, 2023
EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?
External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum
Everest Group
MARCH 10, 2023
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum March 20-21, 2023 11:00 AM PT | 2 PM ET Everest Group Partner, Rohitashwa Aggarwal, will be attending the ABSL European forum in Berlin.
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RPA at Shared Services: What to Automate?
Automation Anywhere
FEBRUARY 16, 2021
While automation brings efficiency and cost savings across the entire organization, the shared services center (SSC) is in the best position to achieve the maximum benefits from automation. Automation by design Shared services and automation are two sides of the coin. It is by design. They create value together.
Shared Service Center: Why the Philippines Is the Best Option?
Magellan Solutions
MARCH 5, 2023
Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center? Shared service centers are independent business units of processes, technologies, and people. With shared services, expertise and resources are shared within a company.
Chazey Partners advises ISA to implement and expand their Shared Services Center
Chazey Partners
JANUARY 17, 2022
[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their … Chazey Partners advises ISA to implement and expand their Shared Services Center Read More ».
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Premier BPO
MARCH 29, 2023
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.
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The Rise of Global Business Services (GBS)
The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
The Talent Market’s Tight but the Candidate’s Not Right | Blog
Everest Group
NOVEMBER 10, 2023
I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?
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