The Rise of Global Business Services (GBS)
The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
The Great Debate: Global Business Services Versus Outsourcing | Blog
Everest Group
APRIL 9, 2024
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.
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Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable
Everest Group
JANUARY 27, 2023
EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?
Beyond Traditional Shared Services – Global Business Services
Chazey Partners
NOVEMBER 6, 2018
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared Services – Global Business Services Read More ».
Why 3 out of 5 Global Business Service Operations are Actively Outsourcing
NoonDalton
FEBRUARY 13, 2023
Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. When you consider outsourcing in general for shared services and GBS, you can see how value is realized as the business grows over time.
Shared Services Trends in 2021: State of Global Shared Services Report
Chazey Partners
JANUARY 26, 2021
The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.
12 Steps to Effective Change Management in Global Business Services | Blog
Everest Group
OCTOBER 23, 2023
Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.
The Golden Path: How Indian Finance COEs are Transforming Global Business Services
Zinnov
AUGUST 28, 2023
The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. VIEW Report DOWNLOAD THE REPORT
Preparing global business services for the next normal
McKinsey and Company
OCTOBER 15, 2021
Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.
Shared Services Trends in 2021: State of Global Shared Services Report
Chazey Partners
JANUARY 26, 2021
JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ».
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Premier BPO
MARCH 29, 2023
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.
ScaleHub to present at the Outsourcing & Shared Services Germany Forum in Berlin
ScaleHub
MAY 18, 2022
ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!
External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum
Everest Group
MARCH 20, 2023
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.
Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report
Chazey Partners
APRIL 14, 2019
APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».
SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler
Chazey Partners
MAY 22, 2018
Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».
Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar
Everest Group
FEBRUARY 13, 2024
IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.
Taking Global Business Services to the Next Level
AH Anderson Consulting
JUNE 30, 2016
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.)
The Top GBS Employers™ in India, The Philippines, and Poland – Discover Why They Are the Top Global Business Services Companies for Talent | Blog
Everest Group
AUGUST 30, 2022
Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.
The State of GBS: Opportunities and Success Strategies for GBS Leaders | Webinar
Everest Group
NOVEMBER 28, 2023
IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.
Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog
Everest Group
MARCH 23, 2022
2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.
The Rise of Global Business Services: The Future of Shared Services
Zinnov
OCTOBER 20, 2023
” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.
The Importance of Strategy and Governance for Global Business Services
AH Anderson Consulting
AUGUST 7, 2016
Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). It enables functional resources (i.e., HR, IT, Finance, etc.)
The Talent Market’s Tight but the Candidate’s Not Right | Blog
Everest Group
NOVEMBER 10, 2023
I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?
Everest Group Announces ‘Everest Group Engage’ Global Conference, Launches Events Unit Headed by Veteran Conference Organizer Mark Fissell
Everest Group
JANUARY 24, 2024
Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”
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How GBS Organizations Can Help CEOs with Cost Optimization and Future-proofing Their Talent Strategy | Blog
Everest Group
APRIL 17, 2023
Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.
The top 5 trends shaping the SSO space right now!
Intelligent Sourcing
AUGUST 8, 2022
There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].
Redefine your business operations with an award-winning service provider
Capgemini
APRIL 11, 2023
As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?
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The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges | LinkedIn Live
Everest Group
NOVEMBER 1, 2023
As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.
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How to Manage the Ukraine-Russia Impact on Service Delivery | LinkedIn Live
Everest Group
MARCH 10, 2022
As businesses move into recovery mode, what do they need to know and what can be done now as the conflict persists? Global Editor-in-Chief. Shared Services & Outsourcing Network (SSON). Global Information & Digital Technology Manager. Recovery plans to address the various scenarios of the conflict.
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The Road to GBS/GCC Leadership: Perspectives from Executive Search | LinkedIn Live
Everest Group
OCTOBER 19, 2023
There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.
Conversations with Leaders – Episode 4 | LinkedIn Live
Everest Group
NOVEMBER 16, 2022
Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. November 16, 2022 |. 8am CST | 9am EST | 3pm GMT | 7:30pm IST.
Scaling Intelligent Automation: Can It Solve the Talent War? | Webinar
Everest Group
OCTOBER 19, 2021
A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. What are the emerging talent models for successful IA programs? Who should attend?
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How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar
Everest Group
SEPTEMBER 21, 2023
What capabilities are service providers building to focus on the GIC segment? How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out? Who should attend?
Snakes & Ladders: Are You Ready for the GBS Game? | LinkedIn Live
Everest Group
JULY 20, 2022
Global business services (GBS) is a game. Global Online Editor. Shared Services & Outsourcing Network. linkedin live. Snakes & Ladders: Are You Ready for the GBS Game? July 20, 2022 |. 9 am CDT | 10 pm EDT | 3 pm GMT | 8:30 pm IST. There are opportunities. And there are setbacks. Jimit Arora.
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023
Everest Group
JUNE 7, 2023
Learn More Market Insights™ Criteria for Choosing a Career Transition Services Provider Learn More What is the PEAK Matrix®?
Outsourcing 52
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Why All the Hype around RPA?
AH Anderson Consulting
JANUARY 17, 2017
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.
Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar
Everest Group
JUNE 13, 2023
GBS site leaders GBS strategy leaders Heads of human resources Heads of talent acquisition Rohitashwa Aggarwal Partner Everest Group Shivangee Kumar Senior Analyst Everest Group Rajeev Bhardwaj Vice President & Chief Human Resources Officer Sun Life Asia Service Centres David Palmieri Managing Director, Head of Global Business Services Experian (..)
Why GBS Change Management is the Key to Added Value and ROI | Webinar
Everest Group
JANUARY 24, 2023
IST Change management is a work in progress for most Global Business Services (GBS) organizations. Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.
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5 Success-driving Actions: How to Unlock Untapped, Affordable Talent | Webinar
Everest Group
MARCH 8, 2022
Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Chief sustainability officers Chief diversity officers Sourcing and vendor managers Procurement managers Global business services (GBS) / shared services center leaders . Parul Jain.
5 New Ways to Drive Strategic Results from Procurement Outsourcing | Webinar
Everest Group
SEPTEMBER 21, 2021
What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Who should attend? Vice President. Shirley Hung. Vice President. Michel Janssen.
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Chazey Partners Expanding Its RPA Team Globally
Chazey Partners
OCTOBER 6, 2020
CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.
Discover the Strategies Top GBS Organizations Use to Create Superior Employer Brand Perception | Blog
Everest Group
SEPTEMBER 14, 2023
How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.
Key Issues 2023: Assessing the Global Services Industry’s Performance Against Expectations | Blog
Everest Group
OCTOBER 20, 2023
As a result of these concerns, global leaders adopted a more cautious stance going into this year, according to Everest Group’s annual Key Issues survey of over 200 global leaders across industry enterprises, Global Business Services (GBS) centers , and providers.
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Is 2024 a Year of GBS Reckoning? | Blog
Everest Group
JANUARY 11, 2024
From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? For the first time in its short history, the model was tested, and it passed with flying colors. Prove that collaboration doesn’t have to happen in a conference room?
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