2022

article thumbnail

What Are the Most Effective Software Outsourcing Models?

Groove Technology

Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style.

Software 130
article thumbnail

Top Cities With BPO Growth For 2023 

Redial

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023.

BPO 246
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Call Center Metrics to Optimize Agent Performance

Provana

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on. Site News

article thumbnail

Setting Up A VPN On Your Phone Is Easy – Here’s How

31 West

If you’ve got a smartphone, then you probably haven’t tapped into all of the amazing features and functions that it supports. Implementing and using a VPN on your mobile is a good example of this, but what is one, why should you take this step, and how can you go about it? Introducing VPNs.

article thumbnail

The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

article thumbnail

Picking An Agency To Maximize The Value Of Your First-Party Data

Forrester Digital Transformation

For B2C marketers, first-party data is a lot like “Zoolander’s” Hansel: “so hot right now.” Facing massive headwinds amid data deprecation, marketers want to capture zero- and first-party data from customers and build direct relationships.

Marketing 246
article thumbnail

Most Important things to consider about nearshore outsourced supply chain services 

Redial

This time, we will look beyond one industry and analyze the most important things to consider about outsourced supply chain services. . From what could be the heart that kicks off all kinds of business, the supply chain. Important things to consider about the supply chain: .

More Trending

article thumbnail

Forecasting The Future: Five Seismic Shifts That We Saw Coming

Forrester Digital Transformation

As Forrester approaches its 40th anniversary, we reflect on a few of the monumental changes that we correctly predicted. Age of the Customer Bold, Together promoted

246
246
article thumbnail

A look into the BPO & nearshore industry in times of global financial concern 

Redial

I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. . The recent changes and behavior of the markets have represented a vulnerability, especially for companies seeking to develop alternatives, safeguarding the possibility of assuming even more risk.

article thumbnail

6 Benefits of Real-Time Speech Analytics Contact Centers Cannot Ignore

Provana

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187
article thumbnail

No-code Low-code AI | Market Insights

Everest Group

No-code Low-code. LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH. Automation Market Insights™ automation

Marketing 145
article thumbnail

Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

article thumbnail

Outsourcing today is about providing your firm oxygen to stay alive, not cost savings

Horses for Sources

In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. The whole focus on pricing and scoping outsourcing engagements is being completely rethought, as are the strategies of the leading service providers to support them.

Sourcing 144
article thumbnail

Why and How Raising Digital Maturity is the Goal of Digital Transformation

Perficient Digital Transformation

Many people have tried to sum up what “digital transformation” means. For the most part, it’s defined as using digital technologies to create or modify processes, culture, and customer experiences to be more effective and competitive.

article thumbnail

22 Unique Employee Benefits To Attract Global Talent

Velocity Global

Talented employees look for more than the traditional benefits package. Now that remote work has put the entire world at their fingertips, applicants have more options. Aflac reported that 38% of employees think that a comprehensive benefits package shows that their employer cares.

article thumbnail

What Is A Cloud Firewall? Do You Need A Firewall In The Cloud?

31 West

As security concerns are increasing exponentially, there has been a growing demand for advanced protection tools that can closely monitor your digital assets. Traditional firewalls might protect your data to some extent, but they are not as robust and comprehensive as cloud firewalls.

Design 130
article thumbnail

How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

article thumbnail

MSFT: Launches MDR And Hops On The Everything-As-A-Service Bandwagon

Forrester Digital Transformation

Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.

Service 264
article thumbnail

Delivering More Value Through Empowered Teams

Forrester Digital Transformation

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!

Research 246
article thumbnail

Statistics for 2023 on Mobile App Growth and Usage

Groove Technology

Finally, the year 2022 has come to a close. Furthermore, in this post-pandemic context, companies are still trying to make up for losses they suffered in 2020.

Retail 130
article thumbnail

Update Your Knowledge Management Practice With Three Agile Principles

Forrester Digital Transformation

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach.

article thumbnail

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

article thumbnail

5 customer service trends to keep an eye for 

Redial

A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. . As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business.

article thumbnail

3 Agent Scorecard Practices That Can Make A Big Difference In Your Speech Analytics Program

Provana

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards

Analytics 185
article thumbnail

5 Advanced Analytics and AI Market Trends | Market Insights™

Everest Group

Advanced Analytics. VIEW THE FULL REPORT. Analytics Market Insights™ AI analytics artificial intelligence

Analytics 139
article thumbnail

Outsourcing today is about providing your firm oxygen to stay alive, not cost savings

Horses for Sources

In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. The whole focus on pricing and scoping outsourcing engagements is being completely rethought, as are the strategies of the leading service providers to support them.

Sourcing 144
article thumbnail

Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

article thumbnail

Filtering, merging, and adding new column in Azure Data Factory

Perficient Digital Transformation

Azure Data Factory is a strong ETL tool, with the capacity of creating ETL pipelines using low code/no code approach. This can be achieved with using “ Activities ”. Activities are the tasks that are conducted on data within a pipeline.

Sourcing 140
article thumbnail

Leaders Must Understand “The Meaning Of Stories” To Create “Meaning From Stories”

Forrester Digital Transformation

“You haven’t defined what story is,” said the voice of experience that afternoon, September 16, 2022. That’s odd,” I thought. What am I missing?” We were discussing my first leadership storytelling report, Master Storytelling For Impactful Leadership, intended to explain the “what?” and “why?”

246
246
article thumbnail

SWG vs Firewall: What’s The Difference?

31 West

The threat of an increasing number of cybercrimes has encouraged businesses and individuals to adopt a robust security system. Gone are the days when traditional data centers were sufficient.

Banking 130
article thumbnail

Announcing The Forrester Wave™: Artificial Intelligence For IT Operations (AIOps), Q4 2022

Forrester Digital Transformation

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.

article thumbnail

VSM Enables All Teams To Become Elite

Forrester Digital Transformation

Value Stream Management is not value stream mapping and it’s not a DevOps tool, but it plays a crucial role in helping teams optimize software delivery and tracking value across their software delivery life cycle, even when a team is not operating in a “DevOps” mode.

Software 246
article thumbnail

The Best Hybrid Mobile App Development Frameworks in 2022

Groove Technology

Having a mobile presence has become essential for businesses to survive and reach a broader audience in today’s tech-driven society. However, there is no assurance of success simply because you released your software onto the mobile market.

Sourcing 130
article thumbnail

‘Tis The Season To Be Messaging

Forrester Digital Transformation

We look at a few ways that retailers can use messaging to support customers through the holidays and beyond. Age of the Customer Chatbots customer experience digital business holiday

Retail 246
article thumbnail

Is your CX good enough for young travelers?

Redial

The travel industry is going through an exciting transformation and recovery as millennials and Gen Zer’s become the majority of travelers. According to data by Deloitte and travel perk, Millennials currently make up 41% of travelers, with Gen Z accounting for another 19%.

article thumbnail

Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.