Groove Technology
AUGUST 30, 2022
Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style.
Redial
NOVEMBER 25, 2022
Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023.
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Provana
SEPTEMBER 12, 2022
Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on. Site News
31 West
DECEMBER 25, 2022
If you’ve got a smartphone, then you probably haven’t tapped into all of the amazing features and functions that it supports. Implementing and using a VPN on your mobile is a good example of this, but what is one, why should you take this step, and how can you go about it? Introducing VPNs.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Forrester Digital Transformation
JUNE 27, 2022
For B2C marketers, first-party data is a lot like “Zoolander’s” Hansel: “so hot right now.” Facing massive headwinds amid data deprecation, marketers want to capture zero- and first-party data from customers and build direct relationships.
Redial
APRIL 29, 2022
This time, we will look beyond one industry and analyze the most important things to consider about outsourced supply chain services. . From what could be the heart that kicks off all kinds of business, the supply chain. Important things to consider about the supply chain: .
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Forrester Digital Transformation
DECEMBER 20, 2022
As Forrester approaches its 40th anniversary, we reflect on a few of the monumental changes that we correctly predicted. Age of the Customer Bold, Together promoted
Redial
OCTOBER 14, 2022
I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. . The recent changes and behavior of the markets have represented a vulnerability, especially for companies seeking to develop alternatives, safeguarding the possibility of assuming even more risk.
Provana
AUGUST 30, 2022
Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here
Everest Group
NOVEMBER 2, 2022
No-code Low-code. LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH. Automation Market Insights™ automation
Advertiser: G-P
Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.
Horses for Sources
APRIL 9, 2022
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. The whole focus on pricing and scoping outsourcing engagements is being completely rethought, as are the strategies of the leading service providers to support them.
Perficient Digital Transformation
MARCH 4, 2022
Many people have tried to sum up what “digital transformation” means. For the most part, it’s defined as using digital technologies to create or modify processes, culture, and customer experiences to be more effective and competitive.
Velocity Global
JULY 19, 2022
Talented employees look for more than the traditional benefits package. Now that remote work has put the entire world at their fingertips, applicants have more options. Aflac reported that 38% of employees think that a comprehensive benefits package shows that their employer cares.
31 West
DECEMBER 22, 2022
As security concerns are increasing exponentially, there has been a growing demand for advanced protection tools that can closely monitor your digital assets. Traditional firewalls might protect your data to some extent, but they are not as robust and comprehensive as cloud firewalls.
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.
Forrester Digital Transformation
MAY 10, 2022
Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.
Forrester Digital Transformation
DECEMBER 27, 2022
Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!
Groove Technology
DECEMBER 14, 2022
Finally, the year 2022 has come to a close. Furthermore, in this post-pandemic context, companies are still trying to make up for losses they suffered in 2020.
Forrester Digital Transformation
DECEMBER 19, 2022
Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.
Redial
NOVEMBER 18, 2022
A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. . As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business.
Provana
SEPTEMBER 6, 2022
In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards
Everest Group
MARCH 25, 2022
Advanced Analytics. VIEW THE FULL REPORT. Analytics Market Insights™ AI analytics artificial intelligence
Horses for Sources
MARCH 28, 2022
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. The whole focus on pricing and scoping outsourcing engagements is being completely rethought, as are the strategies of the leading service providers to support them.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Perficient Digital Transformation
JULY 26, 2022
Azure Data Factory is a strong ETL tool, with the capacity of creating ETL pipelines using low code/no code approach. This can be achieved with using “ Activities ”. Activities are the tasks that are conducted on data within a pipeline.
Forrester Digital Transformation
DECEMBER 20, 2022
“You haven’t defined what story is,” said the voice of experience that afternoon, September 16, 2022. That’s odd,” I thought. What am I missing?” We were discussing my first leadership storytelling report, Master Storytelling For Impactful Leadership, intended to explain the “what?” and “why?”
31 West
DECEMBER 20, 2022
The threat of an increasing number of cybercrimes has encouraged businesses and individuals to adopt a robust security system. Gone are the days when traditional data centers were sufficient.
Forrester Digital Transformation
DECEMBER 19, 2022
The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.
Advertiser: G-P
The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.
Forrester Digital Transformation
DECEMBER 8, 2022
Value Stream Management is not value stream mapping and it’s not a DevOps tool, but it plays a crucial role in helping teams optimize software delivery and tracking value across their software delivery life cycle, even when a team is not operating in a “DevOps” mode.
Groove Technology
NOVEMBER 30, 2022
Having a mobile presence has become essential for businesses to survive and reach a broader audience in today’s tech-driven society. However, there is no assurance of success simply because you released your software onto the mobile market.
Forrester Digital Transformation
DECEMBER 7, 2022
We look at a few ways that retailers can use messaging to support customers through the holidays and beyond. Age of the Customer Chatbots customer experience digital business holiday
Redial
NOVEMBER 11, 2022
The travel industry is going through an exciting transformation and recovery as millennials and Gen Zer’s become the majority of travelers. According to data by Deloitte and travel perk, Millennials currently make up 41% of travelers, with Gen Z accounting for another 19%.
Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group
In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.
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