Groove Technology
AUGUST 30, 2022
Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style. Businesses start to experience internal development issues, delivery delays, untested apps, bugs and defects, slower growth, and various other comparable issues, which necessitate the necessity for outsourcing services.
Provana
SEPTEMBER 12, 2022
Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.
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31 West
DECEMBER 25, 2022
If you’ve got a smartphone, then you probably haven’t tapped into all of the amazing features and functions that it supports. Implementing and using a VPN on your mobile is a good example of this, but what is one, why should you take this step, and how can you go about it? Introducing VPNs. A virtual private network (VPN) sounds complex, but is a fairly straightforward concept to grasp.
Forrester Digital Transformation
JUNE 27, 2022
For B2C marketers, first-party data is a lot like “Zoolander’s” Hansel: “so hot right now.” Facing massive headwinds amid data deprecation, marketers want to capture zero- and first-party data from customers and build direct relationships. In Forrester’s Q1 B2C Marketing CMO Pulse Survey, 2022, a whopping 76% of B2C marketing respondents said that they are […].
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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.
Groove Technology
SEPTEMBER 6, 2022
A Global Employment Organization (GEO) is a global alternative for recruiting workers abroad without establishing a branch or subsidiary in a foreign country. The GEO structure uses “employers of record” who are already set up and prepared to onboard and pay a new employee in each country of employment. In the host nation, where the GEO relies on its local partners and specialists, this speeds the recruiting process and guarantees that employers are compliant.
Forrester Digital Transformation
DECEMBER 20, 2022
As Forrester approaches its 40th anniversary, we reflect on a few of the monumental changes that we correctly predicted.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Everest Group
NOVEMBER 2, 2022
No-code Low-code. LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH.
The Global Small Business Blog
JANUARY 1, 2022
©2022 Laurel J. Delaney. All rights reserved. "Find joy, remain grateful, stay humble, be brave and go global in 2022." – Laurel J. Delaney, creator of the The Global Small Business Blog.
Redial
JANUARY 4, 2022
Mexico is quickly positioning itself as a powerhouse in BPO outsourcing, but what is the reason for this? Easily, we can say that it is mainly the operating costs, the U.S. is too expensive. Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. All these factors can help companies consider outsourcing some or all their day-to-day operations. 1 Cost reduction: Salaries compared to the U.S. are much lower an
Everest Group
MARCH 25, 2022
Advanced Analytics. VIEW THE FULL REPORT.
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
The Global Small Business Blog
APRIL 8, 2022
©iStock/Tilegen Retreat, not defeat: What Ukraine war means for globalization. But many others caution that while an era of globalization already in retreat is likely to retreat further as a result of the war, no one should expect the full demise of the globalized economy or the international liberal order that fostered it.
The Global Small Business Blog
MARCH 12, 2022
©2014 Laurel J. Delaney. All rights reserved. “St. Patrick’s Day is an enchanted time. It’s a day to begin transforming Winter’s dreams into Summer’s magic.” – Adrienne Cook.
The Global Small Business Blog
APRIL 21, 2022
©iStock/metamorworks De-globalization, which is a retreat from Western-designed globalization, did not begin during the pandemic or during the Russian war on Ukraine. This process had its origins in the Great Recession of 2007-09. Up to now, there has been no choice apart from the largely Western-driven globalization. But some countries are using technology to regain their independence.
The Global Small Business Blog
FEBRUARY 5, 2022
©2022 Laurel J. Delaney. All rights reserved. "Let us love winter, for it is the spring of genius." – Pietro Aretino.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The Global Small Business Blog
MARCH 16, 2022
©iStock/wissanu99 Just when you thought Russia wouldn't bother with sanctioning any U.S. officials, BAM! Take that Pres. Joe Biden. Here's one for you Hillary Clinton. And Hunter Biden, you're not off the list either. What am I talking about? Russia's foreign ministry says it has imposed sanctions on US President Joe Biden and 12 other US officials.
The Global Small Business Blog
JANUARY 21, 2022
©iStock/undefined undefined Small- and medium-sized enterprises (SMEs) are the lifeblood of our economies. They account for the vast majority of businesses worldwide and are important contributors to job creation and global economic development. At a time when the global economy is still reeling from the effects of the health crisis, the ICC Small Business Champions Network will form a new informal advisory group to support the development of ICC’s global and regional work in market intelligence
The Global Small Business Blog
MAY 28, 2022
©2022 Laurel J. Delaney. All rights reserved. “Be like a train; go in the rain, go in the sun, go in the storm, go in the dark tunnels! Be like a train; concentrate on your road and go with no hesitation!” – Mehmet Murat Ildan.
Everest Group
JULY 26, 2022
ON-DEMAND WEBINAR. Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Pricing model asks are now moving from simple day rates to more complex pricing constructs, such as pricing for agile pods, weekly pricing, fixed fee, and output and outcome-based pricing.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
The Global Small Business Blog
MAY 27, 2022
©iStock/bazilfoto According to an article in The National Post , globally, small and medium-sized businesses represent roughly 90 per cent of businesses and employ over 50 per cent of the workforce. They also contribute about 45 per cent to gross domestic product (GDP). Yet entrepreneurs face many obstacles that threaten their survival, including financial insecurity and market uncertainties.
The Global Small Business Blog
JUNE 11, 2022
©2022 Laurel J. Delaney. All rights reserved. "Love is the flower you've got to let grow." – John Lennon.
Forrester Digital Transformation
MAY 10, 2022
Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.
The Global Small Business Blog
AUGUST 19, 2022
©iStock/nidwiw To prep for their high-pressure days, many entrepreneurs map out morning routines that keep them alert, focused, and rejuvenated throughout the day. Here are four morning habits of entrepreneurs who’ve raised millions for their companies. I [Laurel Delaney here], I don't feel so bad. One entrepreneur said: "I check [email] immediately.
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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
Forrester Digital Transformation
DECEMBER 27, 2022
Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].
The Global Small Business Blog
DECEMBER 22, 2022
©iStock/Nestea06 AAA estimates 112.7 million Americans will journey 50 miles or more away from home from December 23 to January 2. That’s an increase of 3.6 million people over last year and closing in on pre-pandemic numbers. 2022 is expected to be the third busiest year for holiday travel since AAA began tracking in 2000. For purposes of a forecast, the year-end holiday travel period is defined as the 11-day period from Friday, December 23 to Monday, January 2.
Forrester Digital Transformation
DECEMBER 19, 2022
Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. Agile principles transform knowledge management within the enterprise from lengthy, delay-laden processes to lean practices that seek to make sharing knowledge easy and adaptable. For the same reasons that agile principles have […].
Forrester Digital Transformation
DECEMBER 6, 2022
As we head into another year of economic uncertainty, panic and fear seem to be gripping many organizations. From mass layoffs in the tech sector to hiring freezes, the world of CX has a right to be concerned. However, given the shifts in design awareness and transitions over the last decade from “what it looks like” to “how it works” we predict that designers and the experience design community will be more important than ever.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Forrester Digital Transformation
DECEMBER 20, 2022
“You haven’t defined what story is,” said the voice of experience that afternoon, September 16, 2022. “That’s odd,” I thought. “What am I missing?” We were discussing my first leadership storytelling report, Master Storytelling For Impactful Leadership, intended to explain the “what?” and “why?” of leadership storytelling. In the report, I describe the three-arc structure […].
Forrester Digital Transformation
DECEMBER 8, 2022
Value Stream Management is not value stream mapping and it’s not a DevOps tool, but it plays a crucial role in helping teams optimize software delivery and tracking value across their software delivery life cycle, even when a team is not operating in a “DevOps” mode. VSM tools “connect” into your software delivery process, ingest […].
The Global Small Business Blog
NOVEMBER 30, 2022
©iStock/oatawa The recent DHL Trade Growth Atlas , which maps the most important trends and prospects of global trade in goods, is published by DHL and NYU Stern School of Business. The report covers 173 countries, providing valuable business intelligence for policymakers and industry leaders. It shines a positive light on the resilience of global trade – despite recent shocks and market pessimism.
Forrester Digital Transformation
DECEMBER 19, 2022
The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
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