IBM Services

SEPTEMBER 19, 2023

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Risk Guide

JUNE 24, 2022

The only things that separate us from our competitors are the skills, knowledge, commitment and innovative abilities of our people—no longer products or good service. Innovation comes from all employees, down to the lowest level. Re-invent the way you create the future as “business as usual” will not work.

Service Innovation 59

Service Innovation Jobbing Service 59

Obobo

AUGUST 18, 2022

Categorisation – Categorising suppliers based on a set of predefined metrics such as supply risk, supply criticality, and total spend is the process of categorizing suppliers.

Management 59

Management Reduced Costs Service Innovation Collaborations 59

Perficient Digital Transformation

SEPTEMBER 11, 2024

Example: Zappos has a monthly recognition program where employees are acknowledged for their contributions in various categories, such as exceptional customer service, innovation, and teamwork.

Jobbing 52

Jobbing Engineering Flexibility Collaborations 52

Perficient Digital Transformation

MARCH 28, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 139

Administrative Flexibility Managed Services Software 139

SourceFit

FEBRUARY 20, 2015

By partnering with IBPAP, Sourcefit can share best practices and take advantage of opportunities to be more competitive, while staying committed to providing top quality and close, personal service for their global clients. About the Company. managed Sourcefit is a business process outsourcing company based in Manila, Philippines.

Offshoring 40

Offshoring BPO Human Resources Business Process Outsourcing 40

McKinsey & Company

NOVEMBER 10, 2021

COVID-19 led many healthcare systems in lower- and middle-income countries to adapt digital-healthcare platforms.

Healthcare 134

Healthcare Service Innovation Service 134

SourceFit

JUNE 3, 2012

Given the globally competitive environment, the convergence of BPO and IT services, the advent of cloud computing, and a number of other developments affecting the industry, Terrado said that product and services innovation as well as capability development are important in sustaining the local sector’s growth trend. .

Software 40

Software Outsourcing Service Offshoring 40

Forrester Digital Transformation

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 130

Banking Service Innovation Management Service 130

Forrester Digital Transformation

MAY 6, 2022

Google’s latest experiment, Little Signals, experiments with delivering notifications using softer signals and provides insight into what the future of notifications could look like.

Service Innovation 130

Service Innovation Customer Service Marketing Service 130

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 116

Administrative Flexibility Managed Services Software 116

Planergy Software

AUGUST 30, 2022

Experience Service Innovations Service innovation is about making your products or services more enjoyable, easier to use, or improving their value. Chewy, an online pet supply store, is known for its stellar customer service.

Retail 52

Retail Finance Service Innovation Flexibility 52

Perficient Digital Transformation

FEBRUARY 2, 2023

Across industries, consumers are communicating the same demands; they see the thing, they want the thing, and they want it in their hands within hours, if possible. And if it’s not possible, they wonder why not since it usually is through Amazon.

Accounting 110

Accounting Banking Flexibility Retail 110

IBM Services

JANUARY 10, 2024

Financial services: innovate customer experience while keeping sensitive information secure and stay compliant Financial institutions face constant threats to their critical data and financial transactions.

Healthcare 75

Healthcare Design Administrative Collaborations 75

Capgemini

JULY 9, 2023

Going further, the “Zoomer” generation gravitates towards immediate gratification and, particularly, “Buy now, pay later” services. Innovative intentions, inexperienced implementation Gen Z is also beset by a very tumultuous financial world. Macroeconomic trends like inflated real estate and education prices form a tight market.

Finance 52

Finance Banking Marketing Service Innovation 52

Obobo

JULY 26, 2022

Innovation Those suppliers who put innovation at the center of their offerings are more likely to succeed in the long run than those who are not interested in it. Financial health Finances that are healthy enable suppliers to provide better service, innovate better, and be more accommodating to longer payment cycles.

Supply Chain Management 52

Supply Chain Management Flexibility Reduced Costs Sourcing 52

3Pillar Global

SEPTEMBER 21, 2023

In the constantly evolving landscape of financial digital product design, iteration stands as a fundamental principle for driving innovation. As customer expectations remain dynamic, digital products must continually adapt to meet these changing expectations.

Design 91

Design Flexibility Banking Service 91

Amzur

SEPTEMBER 8, 2022

Process and workflow automation further help enterprises strengthen their relationships with consumers and customers and accelerate product and service innovation. Automation helps businesses save employees’ time from low-value & repetitive tasks, redesign mission-critical business workflows, and adopt new business models.

Automation 52

Automation Service Innovation Regulations Sales 52

Capgemini

FEBRUARY 28, 2024

Telcos know that they need to move towards an automated and efficient network if they want to support agile service innovation and delivery on a competitive level. The case for automation is clear: it will increase efficiency, lower the total cost of ownership – the list goes on.

Automation 52

Automation Software Efficiency Operational Costs 52

Magellan Solutions

MAY 20, 2024

Ibex Global Ibex Global is a BPO services provider offering outbound call center solutions with a commitment to operational excellence and customer satisfaction. Key Features: Strong focus on delivering high-quality services. Innovative use of technology to enhance customer interactions.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 69

Administrative Sales Flexibility Managed Services 69

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Flexibility 69

Flexibility Managed Services Management Software 69

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 69

Administrative Flexibility Managed Services Software 69

Planergy Software

AUGUST 4, 2022

Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain. DeFi is an emerging digital financial infrastructure that aims to eliminate the need for central government agencies or banks to approve transactions. The blockchain is a decentralized public ledger.

Finance 52

Finance Banking Government Accounting 52

Perficient Digital Transformation

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

Finance 64

Finance Regulations Management Accounting 64

Perficient Digital Transformation

JANUARY 16, 2023

Many clients have been asking about embedded finance, and as every schoolteacher knows for every person who asks a question, there are at least 10 others who have a question but are afraid to ask it. For both the questioners and those afraid to question, we at Perficient thought we would provide some background on embedded finance. .

Finance 64

Finance E-Commerce Banking Sales 64

Magellan Solutions

JULY 13, 2021

Government Tasks & Why E-services Are Needed For Them. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. Governments and businesses not familiar with communicating a constantly changing message of this magnitude grappled with solutions.

Government 40

Government Service Call Center Accounting 40

NoonDalton

APRIL 1, 2024

The partner you choose will directly influence the quality of service, innovation potential, and the operational benefits you receive. Choosing the Right Outsourcing Partner Selecting the right tech outsourcing partner is crucial for achieving the desired outcomes from your outsourcing initiatives.

Efficiency 52

Efficiency Outsourcing Cybersecurity Right-Sizing 52

Mattsen Kumar

JUNE 9, 2021

Reduce expenditure on every FTE and use it for customer service innovation. E-commerce Customer Service Best Practices. A recent study highlights, 81% of Americans believe that top organizations are exceeding customer service expectations. Keep their customer support running irrespective of pandemic or disasters.

E-Commerce 52

E-Commerce Customer Service Service Customer Support 52

IBM Services

SEPTEMBER 10, 2021

Today most financial services organizations are focused on how they can deliver a better customer experience (CX). This interest is being driven by consumers looking for more meaningful digital engagement — and is shared by 60 percent of CEOs at the most financially successful organizations. Read any study you like to quantify this.

Service 57

Service Accounting Design Insurance 57

3Pillar Global

SEPTEMBER 22, 2023

Innovation is the heartbeat of progress, propelling companies to new heights and driving success in the ever-competitive business landscape. For digital product leaders, the journey to success lies in finding the perfect balance between creativity and execution.

Banking 52

Banking Design Collaborations Research 52

Perficient Digital Transformation

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry.

Insurance 52

Insurance Automation Streamline Operations Reduced Costs 52

3Pillar Global

JUNE 6, 2023

Ready to be inspired by a transformation story that propelled a bank to new heights? In this discussion with Paul Cobban, we dig deep into the remarkable business transformation of DBS Bank under his leadership.

Banking 52

Banking Right-Sizing Engineering Finance 52

Everest Group

FEBRUARY 20, 2025

Big message: rethink financial services with AI-enabled devices Physical AI is focused on accelerating financial enterprises by transforming how financial services are delivered, consumed, and embedded into everyday life.

Banking 130

Banking Automation Out-Tasking Government 130