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Customer Support

Worldwide Call Centers

Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. By empowering employees, you will have happier customers. They think they will lose their jobs.

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Multilingual Customer Support

Worldwide Call Centers

Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has driven many companies to outsource customer support operations to meet customer demands – such as 24/7 service, great customer experience, and multilingual support.

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Scaling Your Customer Support

Worldwide Call Centers

Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance productivity, scaling, and maintaining a great customer experience.

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Customer Support Outsourcing

Worldwide Call Centers

Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Unfortunately, your in-house call center has issues.

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24/7 customer support stats you need to know

Influx

Considering implementing 24/7 or after-hours customer support ? Customers expect nothing short of exceptional service, and with the follow the sun model, it’s much easier to give customers the best experience. Read the top stats on why you should use the follow the sun model to kick off 24/7 support.

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Benefits of Omnichannel Customer Support

Redial

It is no secret that 90% of clients have consistent channels while 75% of online customers expect assistance within 5 minutes [1] ; these numbers put it upfront that integrating omnichannel customer support in your business is a game-changer. All roads lead to real-time customer support….

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Building or scaling a customer support team

Influx

Building or scaling customer support is a critical endeavor for businesses aiming to provide exceptional customer service. As a business grows, customer support needs to grow in tandem to ensure that customers continue to receive the same level of service and attention. What is customer support?