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Why 3 out of 5 Global Business Service Operations are Actively Outsourcing

NoonDalton

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. Many service providers have raised the bar recently.

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The Conference Board’s Global Business Services Conference | Event

Everest Group

The Conference Board's Global Business Services Conference. Everest Group is a lead sponsor of The Conference Board’s renowned Global Business Services Conference, which is scheduled to be held in New York on October 27-28, 2022. In-person event.

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Preparing global business services for the next normal

McKinsey and Company

Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.

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Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable

Everest Group

EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services (GBS), across the dimensions of people, process, and technology.

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Kathleen Terjesen, Head, Global Business Services, Bose

Neo Group

Sourcing Guru

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Kathleen Terjesen, Head, Global Business Services, Bose on ESG

Neo Group

Kathleen Terjesen, Head, Global Business Services, Bose on ESG and other topics. NEOESG ESGVideo

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Meet the Expert- Kathleen Terjesen, Head, Global Business Services, Bose

Neo Group

Sourcing Guru

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Everest Group Publishes Inaugural Ranking of Top Global Business Services Employers | Press Release

Everest Group

DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Our clients include leading global companies, service and technology providers, and investors.

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Three Themes Shaping the 2022 Global Business Services Agenda

The Hackett Group

About one-third of companies reported stabilized business conditions. In this article, we highlight results from the 2022 Key Issues Study and implications for global business services (GBS) leaders in planning through uncertainty – during 2022 and beyond.

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Beyond Traditional Shared Services – Global Business Services

Chazey Partners

Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared ServicesGlobal Business Services Read More ». The post Beyond Traditional Shared ServicesGlobal Business Services appeared first on Chazey Partners.

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The Importance of Strategy and Governance for Global Business Services

AH Anderson Consulting

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS).

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Moving from Shared Services to Global Business Services

AH Anderson Consulting

The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Global Business Services (GBS).

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Taking Global Business Services to the Next Level

AH Anderson Consulting

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. Global Business Services Shared Services (SS

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Meet the Expert- Steve Rudderham, Head of Global Business Services, AkzoNobel

Neo Group

Sourcing Guru

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Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog

Everest Group

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs.

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New Everest Group Research on Change Management Reveals the Huge Chasm Between ‘We Should’ and ‘We Do’ in Global Business Services Centers

Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service and technology providers, and investors.

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The Top GBS Employers™ in India, The Philippines, and Poland – Discover Why They Are the Top Global Business Services Companies for Talent | Blog

Everest Group

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees.

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SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler

Chazey Partners

The post SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler appeared first on Chazey Partners.

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Drivers of Global Services Delivery Growth in India | Market Insights™

Everest Group

Global Services. Location Strategy Market Insights™ Shared Services/Global Business Services Centers customer experience locationsVIEW THE FULL REPORT.

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India’s Tier-1 Locations Make Up Most of the Export Services Market | Market Insights™

Everest Group

Export Services Market. Location Strategy Market Insights™ Shared Services/Global Business Services Centers locationsVIEW THE FULL REPORT.

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External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum

Everest Group

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.

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2023 is the year of ‘The Autonomous Enterprise’ as economics trigger change

Horses for Sources

The advent of the Internet at the turn of the millennium drove the first major wave of globalization of business and operations. We are on the verge of the third significant trigger of business operations arbitrage – autonomous technologies at speed and scale.

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The Six Principles of The Autonomous Enterprise (Part I)

Horses for Sources

So we have put together Six Principles that leaders need to adopt to ensure they can keep refining the autonomous abilities if their enterprise within its business ecosystem and adjacent ecosystems: Your leadership must understand the data needed for your enterprise to be successful.

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Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty?| Webinar

Everest Group

Live Webinar Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty February 28, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war.

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re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy

Horses for Sources

As HFS reflects on last week’s AWS re:Invent event, it becomes increasingly clear that the firm could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. AWS celebrated its software and services ecosystem.

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Why GBS Change Management is the Key to Added Value and ROI | Webinar

Everest Group

IST Change management is a work in progress for most Global Business Services (GBS) organizations. Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

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The Six Principles of The Autonomous Enterprise

Horses for Sources

Analytics and Big Data Artificial Intelligence Automation Autonomous Enterprise Buyers' Sourcing Best Practices Global Business Services OneEcosystem OneOffice Robotic Process Automation ai artificial intelligence autonomous enterprise cognitive fersht ralph diaz RPA

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GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations | Blog

Everest Group

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Blog Shared Services/Global Business Services Centers GBS

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Shared Services Trends in 2021: State of Global Shared Services Report

Chazey Partners

JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ».

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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

Everest Group

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance.

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Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report

Chazey Partners

APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».

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Why All the Hype around RPA?

AH Anderson Consulting

As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. Global Business Services Intelligent Automation / RPA Shared Services (SS

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Report Names Top GBS Employers in PHL | In the News

Everest Group

Workers employed by Philippine-based global business service (GBS) organizations report relatively higher satisfaction across all parameters than their Polish and Indian counterparts, according to a report by global research firm Everest Group. Read more in Business Mirror.

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The top 5 trends shaping the SSO space right now!

Intelligent Sourcing

There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].

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Infosys Has No Plans to Do Business with Russian Clients: CEO Salil Parekh | in the News

Everest Group

Against the backdrop of the ongoing Russia-Ukraine conflict, IT major Infosys on April 13 made it clear that it has no plans to do business with Russian clients. In The News service provider Ukraine

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Conversations with Leaders – Episode 2 | LinkedIn Live

Everest Group

Head - Global Business Services. LINKEDIN LIVE. Conversations with Leaders | A LinkedIn Live Series | Episode 2. June 23, 2022 |. 9 am CDT | 10 pm EDT | 2 pm GMT | 7:30 pm IST.

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5 Success-driving Actions GBS Organizations Need in 2022 | Webinar

Everest Group

Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic. LIVE WEBINAR.

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Conversations with Leaders – Episode 4 | LinkedIn Live

Everest Group

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. LinkedIn LIVE.

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4Cs to Successfully Attain Business Agility in GBS Organizations

Everest Group

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. Blog Shared Services/Global In-house Centers GB

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GBS Leadership Exchange: Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations | Virtual Roundtable

Everest Group

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage.

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BPO in South Africa keeps thriving, here is how. 

Redial

And the numbers continue going up, being recognized as one of the most attractive destinations to outsource different services, according to studies by consulting firms such as McKinsey and Ryan Strategic Advisory. . O ffering more jobs and specialized services.

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GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

Everest Group

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT.

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Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

Everest Group

Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023. LIVE WEBINAR. Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.