Everest Group

DECEMBER 15, 2023

It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities. What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability?

Offshoring 40

Offshoring Accounting Service Shared Services 40

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? For the first time in its short history, the model was tested, and it passed with flying colors. Prove that collaboration doesn’t have to happen in a conference room?

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

JULY 12, 2023

Your stakeholders seem to be willing to embrace a more comprehensive model, embracing new scope and moving even more work offshore. A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking.

Global Business Services 52

Global Business Services Offshoring Management Shared Services 52

Zinnov

OCTOBER 26, 2023

GCCs, which were previously known as Global In-house Centers (GICs) or Global Captive Centers, are a strategic initiative where companies set up dedicated units in a different location, often offshore from the headquarters location, to handle specific business functions.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Everest Group

APRIL 5, 2023

Join this webinar as our speakers explore how service providers can help enterprises uncover more value from their IT investments. The webinar will provide insights on key regional demand themes and the impact on offshoring activity and APAC-based delivery.

Offshoring 52

Offshoring Software Management Service 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs.

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Everest Group

AUGUST 25, 2023

While most GCCs have successfully delivered upon their initial mandates for growth, concerns are mounting that they are increasingly viewed as mere offshore role aggregators as opposed to value generators.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52