December, 2023

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Ethical Outsourcing and a Regenerative Economy

Intelligent Sourcing

In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations and long-term sustainability. However, a new paradigm is emerging: Ethical Outsourcing. This progressive approach intertwines moral responsibility with business processes, ensuring that the work outsourced contributes positively to the workforce and communities involved. […] The post Ethical Outsourcing and a Regenerative Ec

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The Gift Of Real Team Work In Call Centers

Redial

We need help to do almost everything. As much as sometimes, the “if you want a thing done well, do it yourself” quote sounds attractive, it only means something is wrong in either the leadership or overall teamwork. Maybe it’s a word that usually gets thrown at your office or company, but do you really know the gift of real teamwork?

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What Role Does Digitization Play in Global Expansion?

The Global Small Business Blog

©iStock/guirong hao Apurva Palnitkar, Senior Director Marketing, GoDaddy India says that in today's technology-driven world, the adoption of digital tools and strategies has become paramount for small businesses seeking to thrive and expand their presence beyond local boundaries. SMEs are successfully integrating digital tools into their operations in order to gain competitive edge, improve efficiency, reach a wider customer base, and most importantly in order to go global more effectively.

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Hot Dogs, Lobster & Boots: Why You CAN Afford to Outsource Help Desk Support

Global Help Desk Services

When you think about outsourcing your IT support, you probably don’t think about boots. But you should. In his Discworld series of novels, author Terry Pratchett introduced the “Boots Theory” of socioeconomic unfairness, where a character, Sam Vimes, muses about how expensive it is to be poor. The reason rich people are rich, he reasons, is because they can afford to buy better-made products, like nice leather boots that last for years.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Reskilling your workforce in the time of AI

IBM Services

As the adoption of AI and other technologies continues to expand, it will transform how we perform work with the potential to disrupt 83 million jobs globally and create 69 million new roles by 2025, according to the World Economic Forum. Like other groundbreaking technologies before it, the evolution of AI will create opportunities for new industries, new jobs and new approaches to existing ones.

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Cyber Security Guide For Students In 2024

31 West

In this digital age, cybersecurity is more important than ever to keep kids’ schooling safe. As more schools go online, kids are learning a lot and interacting with technology all the time. They now have a lot of new options, but they are also more likely to be hacked. Using technology in school leads to several problems. Cyber threats can be found everywhere online.

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Exploring New Features from ServiceNow Vancouver Release

V-Soft Consulting

ServiceNow introduces version upgrades twice a year, aiming to enhance the overall performance of the platform. These upgrades usually incorporate new modules, applications, or improvements, along with fixes for existing products. Typically, ServiceNow code-names every release based on the name of a city. The latest update is called the Vancouver release.

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Moving From the 'Take-Make-Use-Waste' Model to an Efficient Circular Economy

The Global Small Business Blog

©iStock/Chavapong Prateep Na Thalan g The circular economy is pivotal for achieving climate and sustainable development goals and must be included in the COP28 outcomes. With this paper , International Chamber of Commerce (ICC), on behalf of the global business community, underscores the importance to move from the 'take-make-use-waste' model to a sustainable, resource-efficient circular economy.

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Software Development Nearshore to Romania: 4 Strategic Advantages

Wirtek

You know time is money if you are in the software development business. The sooner you can get a product to market, the better. But what if your in-house team is loaded with other projects and needs help in getting the job done? That's where nearshoring comes in.

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Get your IT team battle-ready for the next holiday rush 

IBM Services

Last year, almost 200 million people shopped on Black Friday. Online alone, they spent more than $9 billion. This holiday season, shoppers are ready to shop again and they’re prepared to spend even more. Are your IT systems ready to handle any spikes and keep everyone jolly? Or are you worried that incidents—finicky apps, slow page loads or even downtime— might ruin the holiday spirit along with your bottom line?

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Low-code Technology Providers in Insurance – Products PEAK Matrix® Assessment 2023

Everest Group

Low-code Technology Providers in Insurance – Products In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified the need for an agile, scalable approach to modernization.

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6 Reasons Financial Institutions Are Embracing Risk and Regulation Tactics

Perficient Digital Transformation

In the fast-paced realm of finance, the significance of regulatory risk and compliance management practices cannot be overstated. This blog post delves into the pivotal role these practices play in ensuring the stability and success of financial institutions and banks. By adopting a proactive stance and leveraging technological advancements, financial entities can navigate the regulatory landscape with greater resilience and efficacy.

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Team Aviso Broking: Seamless Support and Synergy Shines Through

AS White Global

This exceptional team from ASW Malaysia has been recognised for their unparalleled support services for our client partner Aviso Broking. Their teamwork is rooted in a culture of open communication, trust, adaptability, and respect. Learn more about what motivates them and how they deal with the challenges that come their way. Team members: Reena Kaur Jasvinderpal Singh – Admin Support Manager Norekanadirah (Nat) Abdul Rahman – Broking Administration Support Elya George – Broki

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Today in Global Small Business: The New ChatGPT Challenger

The Global Small Business Blog

©iStock/Supatman What's affecting me, my clients, my colleagues and other global small business owners: The new ChatGPT challenger. Meta launches new AI tools for Facebook. The future of AI through the lens of the recent OpenAI debacle. Quote of the week: "No one technology [OpenAI’s ChatGPT and Google’s Bard] has ever surpassed everything else."– iRobot co-founder Rodney Brooks The promise and potential pitfalls of increasingly powerful AI tools.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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How ServiceNow and ChatGPT Integration Can Revolutionize Your Business

V-Soft Consulting

Today, companies are continually seeking innovative solutions to streamline their operations and enhance productivity. The integration of ServiceNow, a leading cloud-based service management platform, with ChatGPT, a powerful language model developed by OpenAI, presents a dynamic synergy that holds the potential to revolutionize how businesses operate.

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Examples and uses of GIS

IBM Services

One of the largest sources of data is all around us—that is, geospatial data. This is information relating to the Earth’s surface, its climate, the people who live on it, its ecosystems and more. Geographic information systems (GIS ) visualize and make sense of this data, helping people and businesses better understand the patterns and relationships of our world.

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Incremental vs. Game-Changing Innovation with Generative AI in Information Services

3Pillar Global

According to a recent Gartner report, generative AI falls into two categories : everyday and game-changing: Everyday AI focuses on improving productivity, enabling workers to perform existing tasks faster and more efficiently. This is the primary area of investment for most businesses, and it drives incremental improvement along the margins. Game-changing AI focuses on creativity.

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Optimizely Configured Commerce – Customizing Elasticsearch v7 Index

Perficient Digital Transformation

The Optimizely configured commerce introduces Elasticsearch v7 for a better search experience. In the dynamic landscape of the Commerce world, there is always room for extended code customization. Furthermore, Optimizely provides explicit steps to customize Elasticsearch v7 indexes. There are a lot of advantages to using Elasticsearch v7. some are Improved Performance Security Enhancements Elasticsearch SQL GeoJSON Support Usability and Developer-Friendly Features In this post, we will go throug

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Rudolph, Red Noses, Red Flags and the Right People

Eclaro

We always have a song in our heart here at ECLARO, especially during the holiday season. Whether it’s “All I Want for Christmas Is You” (yes, there have been sightings of certain team members dancing around the office to that one) or “Silver Bells” (our global headquarters in New York is a great place to feel that “it’s Christmastime in the city” vibe) or any of countless others, they embody a festiveness that underscores why people call this the most wonderful time of the year.

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Female Founders: A Missed Opportunity That The World Needs to Wakeup On

The Global Small Business Blog

©iStock/fizkes Investing in women entrepreneurs and founders is a huge opportunity that both financial and ESG strategies have historically missed. Women-led companies yield better returns on investment (ROI), generating 78 cents for every dollar of funding; male-founded startups generate just 31 cents, according to research by BCG and MassChallenge.

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Advantages of Integrating ServiceNow with Other Business Applications

V-Soft Consulting

Today, organizations must continue to find new ways to streamline processes and enhance efficiency to stay competitive. Many leading companies have adopted the ServiceNow platform, to meet their various operational needs including IT, Customer Service, HR and more. Some companies have gone further and are integrating their ServiceNow instances with other business applications to maximize their competitive advantage.

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How financial institutions can deliver value from investment in digital operational resilience

IBM Services

The Digital Operational Resilience Act (DORA) is a landmark piece of legislation in the European Union (EU) that is designed to help fortify the operational resilience of the financial sector, making it fit for purpose in the digital age. DORA has several objectives, including to comprehensively address information and communications technology (ICT) risk management in the financial services sector and harmonize the ICT risk management regulations that already exist in individual EU member state

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Declining Headcount at Major IT Service Providers: Are Macroeconomic Factors the Sole Reason for the Tech Hiring Slowdown?

Everest Group

From increased hiring growth after the pandemic to recent layoffs, the tech talent market has experienced great volatility. Recognizing the need for a more sustainable approach, top employers have increasingly focused on building and developing talent internally. In this blog, we examine the major factors contributing to declining tech hiring and the outlook for IT services talent.

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New Year’s Resolution: Say Goodbye to WordPress

Perficient Digital Transformation

WordPress, which began as a blogging platform, is now one of the most popular content management systems on the web. Its popularity is largely due to its being free and familiar for most digital marketers and IT professionals. However, as a DXP (Digital Experience Platform) consultant, I believe that WordPress is not the best choice for marketing sites of businesses making close to and over $1 billion in annual revenue.

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Zinnov-nasscom India GCC Trends – Quarterly Analysis – Sales & Marketing – Q3 2023

Zinnov

As India sets its sights on becoming a USD 5 Tn economy in the next decade or so, an under-appreciated engine powering this aspirational vision is Global Capability Centers (GCCs), also known as Global In-house Centers (GICs). The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth.

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Today in Global Small Business: Navigating Global Divergencies

The Global Small Business Blog

©iStock/bagotaj What's affecting me, my clients, my colleagues and other global small business owners: Navigating global divergencies. Global growth to slow in 2024. Banks predict slower growth for global economy in 2024. Quote of the week: "Only those who will risk going too far can find out how far one can go." – T.S. Eliot Prepare for stalling or divergent global growth in 2024.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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The Hackett Group: New FAO Service Provider Research Finds Wealth of Mature, Well-Established Solutions

The Hackett Group

Companies Need Digital-Ready Contracts That Not Only Deliver Cost Reduction But Also Focus on Business Value Creation and Innovation Miami, FL – December 13, 2023 – A new Hackett Value Matrix analysis of 15 leading finance and accounting outsourcing (FAO) service providers by The Hackett Group, Inc. (NASDAQ: HCKT) finds that the market contains many mature and well-established service providers that deliver comparable levels of value realization and breadth of capabilities.

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Types of enterprise resource planning (ERP) systems

IBM Services

The fast-paced business world we live in today requires smart tools to manage a business’s operations and everyday needs. Enterprise resource planning (ERP) is a business management software built to do just that. This relatively new system offers a centralized platform with applications to manage all aspects of your business from supply chain management to inventory management to financial management.

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Sailing Through Tech Talent Market Turbulence: Optimize and Fortify the Talent Supply Chain for Superior Talent Readiness | Blog

Everest Group

Navigating the volatile tech talent market is crucial, but service providers are discovering that finding talent with the needed skillsets is challenging. Read on to discover how leading IT service providers are managing the tech talent turbulence to build a future-ready workforce. In recent years, the tech talent market has experienced heightened volatility, reflecting the rapidly changing dynamics of the technology landscape.

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Bypassing the PowerShell File Import Issue

Perficient Digital Transformation

PowerShell proves highly useful in automating processes and managing various aspects of Sitecore. However, we faced difficulties when we encountered issues while importing files by using PowerShell Script. In this article we will discuss the file import issue which we encountered during a task in one of our projects. We encountered a scenario where we required to import data from an ‘Excel’ or ‘CSV’ file into ‘Sitecore’ We developed a PowerShell script to read

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.