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By 2027, US Online Retail Spending Will Reach $1.6 Trillion

Forrester Digital Transformation

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years. Age of the Customer Retail Retail Trends

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Is Inflation Driving US Retail Sales Growth?

Forrester Digital Transformation

As retail industry analysts, the key question for us is whether inflation is already driving US retail sales growth – or is the retail sales growth still volume-driven? Age of the Customer digital business government Retail Trends

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Europe-5 Online Retail Sales Will Reach €553 Billion By 2027

Forrester Digital Transformation

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. You read that […] Age of the Customer Channel Sales Europe Retail Trends

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Design Do’s and Don’ts for Retailers This Holiday Season

Forrester Digital Transformation

Retailers can improve their websites and boost customer experience this holiday season by applying these tips. Age of the Customer Customer Experience Strategy digital business holiday Retail Trends

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What’s Next For The Booming Retail Media Market

Forrester Digital Transformation

Welcome to the retail media boom. In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities.

Retail 246
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Predictions 2023: Bold Shifts In Retail Models Will Be The Salve For Uncertain Times

Forrester Digital Transformation

In 2023, retail models will need to adapt to tap into new sources of profitability, which will become more critical amid economic headwinds. Age of the Customer Computer Vision natural language processing (NLP) predictions Retail Trends store of the future

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Drive Growth With Digital Accessibility: Best Practices From Three Retailers

Forrester Digital Transformation

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9

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Unlock retail visibility with B2B Mulesoft Integrations

Groove Technology

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Of course, achieving this level of retail visibility isn’t always easy. Here are four key barriers that retailers must overcome in their efforts to achieve effective retail visibility.

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Retailers: Your Gift Card Strategy Needs A Refresh

Forrester Digital Transformation

If you’re like many retailers, you treat gift cards as a product – with product leads and inventory planning priorities. be so […] Payments Retail TrendsIf this is true for your business, you’re in need of a gift card strategy refresh. Why now?

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Navigating inflation in retail: Six actions for retailers

McKinsey and Company

Retailers are facing the possibility of persistent inflation—but they can meet that challenge in ways that streamline operations, retain customers, and drive profitable growth. Retail Insights Retail & Consumer Goods

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Retailers In A Tough Spot After Major Sales Events Announcements

Forrester Digital Transformation

Wise retailers will be highly detail-oriented in their holiday strategies, especially given the macro-level conditions across many global markets. B2C Marketing digital business holiday Retail Trends

Retail 130
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Retail In 2022 — Highlights From The US CX Index

Forrester Digital Transformation

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Age of the Customer customer experience index (CX Index) customer loyalty digital business digital maturity Retail retail loyalty promoted

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Mulesoft APIs for Retail: Building a Connected Retail Customer Experience for Greater Success

Groove Technology

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.

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Retailer's Huge Holiday Wish?

The Global Small Business Blog

©iStock/pialhovik Retailers’ biggest holiday wish is to get rid of all that excess inventory. As some of the nation’s largest retailers report quarterly earnings and revenue, Wall Street is paying close attention to another number, too — inventory levels.

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Five Findings from Forrester’s Digital Experience Review of Retail Mobile Sites

Forrester Digital Transformation

More than half of US online adults use smartphones to research and purchase products and services, making retail mobile websites an integral part of the shopping journey. customer experience Retail Retail Trends user experience (UX

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How retailers in Europe can navigate rising inflation

McKinsey and Company

With inflation at record highs throughout Europe, retailers are under more pressure than ever. Retail Insights Retail & Consumer Goods Retail environments Europe Marketing & SalesThose that act quickly and follow a holistic playbook can be well positioned to thrive.

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US Digital-Influenced Retail Sales Will Top $3.8 Trillion In 2027

Forrester Digital Transformation

Forrester forecasts US digital-influenced retail sales to grow from $2.7 Age of the Customer B2C Marketing digital business Retail Retail Trendstrillion in 2022 to $3.8 trillion in 2027.

Retail 130
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The tech transformation imperative in retail

McKinsey and Company

Retail Insights Retail & Consumer Goods Retail environmentsOrganizations face an urgent need to overhaul their tech architecture and operating model to keep pace with the changing landscape. Five concrete actions can accelerate the transformation journey.

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Prime Day 2022: How 115 Retailers And Brands Competed With Amazon This Year

Forrester Digital Transformation

Our analysis of retailer activity on Amazon Prime Day 2022 reviewed 115 brand and retailer websites, spanning numerous categories. Age of the Customer B2C Marketing direct-to-consumer (DTC) Retail Retail Trends

Retail 130
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The state of grocery retail around the world

McKinsey and Company

A survey of more than 30,000 consumers and 100 grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today. Retail Insights Retail & Consumer Goods Retail environments

Retail 109
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Cryptocurrency: Everything Retailers Need To Know

Forrester Digital Transformation

Let's demystify the crypto basics, examine the pros and cons, and share our take on whether retailers should accept cryptocurrencies. Age of the Customer Blockchain commerce digital business Retail Trends

Retail 130
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The Great Attrition in frontline retail—and what retailers can do about it

McKinsey and Company

New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly or risk losing more than half their store staff. Retail Insights Retail & Consumer Goods Retail environments United States Talent

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Transforming the EU retail and wholesale sector

McKinsey and Company

Retail Insights Retail environments EuropeTo capitalize on change, companies must invest in sustainability, digitalization, and skills and talent.

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How 50 Retailers And Brands Competed With Amazon’s October 2022 Prime Event

Forrester Digital Transformation

Last year, we found that 30% of US online adults started their holiday shopping in October or earlier, so it’s not surprising that Amazon, along with other major retailers, […]. holiday Retail Retail Trends

Retail 130
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The big break: How retailers can break habits to support diverse-owned businesses

McKinsey and Company

And retailers should take note. Retail Insights Retail environments Retail & Consumer Goods Strategy Marketing & SalesOur recent consumer survey found two important facts about American consumers.

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A Recap Of 115 Retail Website Promotions On Black Friday And Cyber Monday 2022

Forrester Digital Transformation

We reviewed 115 retailer and brand home pages during Black Friday and Cyber Monday. Age of the Customer Application Development & Delivery B2C Marketing holiday Retail Trends promotedRead our takeaways.

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Tendances Retail et eCommerce 2022

Forrester Digital Transformation

Vidéo du keynote du One to One de Monaco sur les tendances retail et eCommerce. Age of the Customer B2C Marketing CMO Trends customer experience digital business

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How Medical Device Companies Can Ride Healthcare’s Retail Wave

Perficient Digital Transformation

There’s been a lot of reporting on the healthcare moves that retail giants like CVS , Walmart , Best Buy, and Walgreens have made of late.

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Digital Retail Payments Continue To Grow In Post-Pandemic Asia Pacific

Forrester Digital Transformation

In recent years, digital retail payments have transformed the way we shop and conduct financial transactions. Looking at the post-pandemic state of digital retail payments in five major APAC markets including Australia, mainland China, […] financial services Payments

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Gluttonous Persuasion: The Christmas Dinner Problem Of Retail

Forrester Digital Transformation

Retailers: of course it’s ok to influence people to choose your products. Age of the Customer customer-centric design experience design (XD) holiday retail loyalty Retail Trends

Retail 130
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Beyond retail: Why retailers should think ‘services’ and ‘ecosystems’

McKinsey and Company

For retailers, service businesses represent a tremendous growth opportunity—and a way to start building ecosystems that satisfy more of consumers’ needs. Retail Insights Retail & Consumer Goods Customer experience & loyalty

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Retailers: Give The Gift Of Personalization Through Omnichannel This Holiday Season

Forrester Digital Transformation

holiday Retail

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Climate sustainability in retail: Who will pay?

McKinsey and Company

Although the path to decarbonization remains unclear, retailers can prepare by better understanding how costs could be distributed along the value chain. Retail Insights Retail & Consumer Goods

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South Korea’s next sales frontier: Retail media networks

McKinsey and Company

As consumer spending shifts online, many traditional retailers have been caught flat-footed. Retail media networks hold huge promise— but retailers need to seize the opportunity. Retail Insights Retail & Consumer Goods Asia-Pacific Analytics Digital marketing

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Ransomware Affects The Entire Retail Supply Chain This Holiday Season

Forrester Digital Transformation

This growth raises the stakes for retail professionals to support the increased demand, which ultimately makes them a prime target for ransomware attackers. Why should retailers particularly pay attention to ransomware preparedness?

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Holiday 2021: Three Holiday Tips For Retail Media Networks

Forrester Digital Transformation

The holiday season matters a lot to retailers, but it is also a busy and important time for media businesses. So, retailers with a media network should be ready to compete for ad dollars during the holiday season. Advertising holiday Media Retail Trends

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Omnichannel Retailing Hasn’t Fixed the Divide: It’s Time for Unified Commerce

Perficient Digital Transformation

Omnichannel is critical, but it can only help so much Presenting the customer with a sleek and functional experience for online shopping is a top priority for leading retailers, making omnichannel retailing a key strategy in the industry.

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How can BPO services and retail work together? 

Redial

BPO services and retail are one of the most critical industries. Perhaps you have the resources to venture into the retail business, a sector showing constant economic GROWTH. It sounds like a lot, but we will explain how can BPO services and retail could work together.

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The Black unicorn: Changing the game for inclusivity in retail

McKinsey and Company

In the age of the inclusive consumer, harnessing the power of retail can increase demand for Black-owned brands. Retail Insights Retail & Consumer Goods Marketing spending effectiveness & ROI

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How can BPO services and retail work together? 

Redial

You are dedicated to one of the most critical industries, the retail business. Or maybe you are a retail investor who wants to ensure efficiency in the distribution and operation of the business. Exceptional customer service for Retail. Consumer retail is always on the move.

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Digital disruption: The rise of eB2B in fragmented retail

McKinsey and Company

Retail Insights Retail & Consumer Goods Retail environmentsFragmented routes to market are being digitalized around the world. Profitability has been elusive for the disruptors, but a thorough blueprint, the right value proposition, and an ecosystem model can help.

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IoT in Retail: How Mulesoft Integration is Transforming the Industry

Groove Technology

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. On average, retailers activate projects 2.5x

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Global Consumers Drive The Market Toward Sustainable Retail

Forrester Digital Transformation

retailers and brands are on the path to actively supporting the circular economy. Climate Action Retail Trends

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