Forrester Digital Transformation

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Retail 130

Retail Healthcare Regulations Service 130

Groove Technology

MARCH 6, 2023

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Of course, achieving this level of retail visibility isn’t always easy. Many retail businesses rely on a patchwork of different systems and applications, each with its own data format and integration requirements.

Retail 130

Retail Inventory Management Efficiency Sales 130

Forrester Digital Transformation

NOVEMBER 21, 2022

Retailers can improve their websites and boost customer experience this holiday season by applying these tips.

Retail 245

Retail Design 245

Forrester Digital Transformation

OCTOBER 26, 2022

In 2023, retail models will need to adapt to tap into new sources of profitability, which will become more critical amid economic headwinds.

Retail 246

Retail Sourcing 246

Forrester Digital Transformation

FEBRUARY 7, 2023

If you’re like many retailers, you treat gift cards as a product – with product leads and inventory planning priorities. If this is true for your business, you’re in need of a gift card strategy refresh. Today’s advancements in payments tech and digitization mean that your gift cards can (and should!) be so […]

Retail 130

Retail 130

Groove Technology

SEPTEMBER 27, 2022

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Retailers are rushing to use technology like AR and VR in the retail industry. IoT technologies are currently used in retail to ease corporate processes and improve the consumer experience. Defining IoT.

Retail 130

Retail Sales Manufacturing Management 130

Groove Technology

JANUARY 9, 2023

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. In this article, we’ll see how Mulesoft integration knocks down data silos with real-world retailer successes. Scalability. Flexibility.

Retail 130

Retail Inventory Management Sourcing Efficiency 130

The Global Small Business Blog

MAY 22, 2023

©iStock/Tryaging What's affecting me, my clients, my colleagues and other global small business owners: Making international shipping easier for brands and retailers. General e-commerce statistics for 2023 and forward. Design thinking was supposed to fix the world. Where did it go wrong ?

E-Commerce 183

E-Commerce Retail Accounting Design 183

Forrester Digital Transformation

OCTOBER 18, 2022

More than half of US online adults use smartphones to research and purchase products and services, making retail mobile websites an integral part of the shopping journey.

Retail 130

Retail Research Service 130

V-Soft Consulting

SEPTEMBER 29, 2023

In the fast-paced world of retail, the industry is leaning towards harnessing the power of data and other related techniques. The retail industry faces an array of challenges from consistent market trends and customer preferences to on-site issues with inventory management and supply chain optimization.

Retail 52

Retail Inventory Management Management Marketing 52

Forrester Digital Transformation

MARCH 22, 2023

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain.

Retail 130

Retail Sales Marketing 130

Forrester Digital Transformation

NOVEMBER 4, 2022

Retail strategy for the holidays has always been about achieving two, if seemingly contradictory, goals: Goal #1: Marketing specific products to specific customers to attract and convert them Goal #2: Selling inventory that minimizes out-of-stocks and overstocks by the end of the season With many retailers, including Target, entering the holiday season (..)

Retail 130

Retail Marketing 130

Forrester Digital Transformation

OCTOBER 27, 2021

The biggest retail trends of 2022 will involving tapping into the circular economy and using returns to retain customers. Learn more.

Retail 246

Retail 246

McKinsey and Company

JUNE 2, 2022

Retailers are facing the possibility of persistent inflation—but they can meet that challenge in ways that streamline operations, retain customers, and drive profitable growth.

Retail 111

Retail Streamline Operations 111

Forrester Digital Transformation

AUGUST 8, 2022

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

Retail 130

Retail 130

Future of Sourcing

MAY 18, 2023

With the rise of omnichannel commerce, retailers are taking a more customer-centric approach to their business operations. But delivering a 21st century storefront requires advanced back-end technology where effectiveness begins and ends with the quality of the retailer's product information.

Retail 98

Retail Sourcing Manufacturing Automation 98

Forrester Digital Transformation

SEPTEMBER 29, 2022

Wise retailers will be highly detail-oriented in their holiday strategies, especially given the macro-level conditions across many global markets.

Retail 130

Retail Sales Marketing 130

Forrester Digital Transformation

JULY 14, 2022

Our analysis of retailer activity on Amazon Prime Day 2022 reviewed 115 brand and retailer websites, spanning numerous categories. Here are this year’s key findings.

Retail 130

Retail Marketing 130

McKinsey and Company

JULY 29, 2022

New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly or risk losing more than half their store staff.

Retail 100

Retail Research 100

Forrester Digital Transformation

NOVEMBER 16, 2021

Let's demystify the crypto basics, examine the pros and cons, and share our take on whether retailers should accept cryptocurrencies.

Retail 130

Retail 130

Forrester Digital Transformation

OCTOBER 17, 2022

Last year, we found that 30% of US online adults started their holiday shopping in October or earlier, so it’s not surprising that Amazon, along with other major retailers, […]. On October 11th and 12th, Amazon held its Prime Early Access Sale, intended to “give [Prime] members a chance to kick off the holiday shopping season early.”

Retail 130

Retail Sales 130

Forrester Digital Transformation

OCTOBER 7, 2021

The holiday season matters a lot to retailers, but it is also a busy and important time for media businesses. So, retailers with a media network should be ready to compete for ad dollars during the holiday season. Most advertisers spend a significant portion of their ad dollars in the last quarter of the year.

Retail 130

Retail 130

Anexa

AUGUST 29, 2023

The point is that shopping trends constantly evolve, become priorities, and characterize the retail model. This makes it increasingly difficult for retailers dealing with skyrocketing overheads and ruthless competitors – and let’s not forget the highly discerning customer base that demands more engaging experiences.

Retail 52

Retail E-Commerce BPO Customer Service 52

Forrester Digital Transformation

DECEMBER 15, 2021

This growth raises the stakes for retail professionals to support the increased demand, which ultimately makes them a prime target for ransomware attackers. Why should retailers particularly pay attention to ransomware preparedness? Ransomware attackers target […].

Retail 130

Retail Sales Supply Chain Management Cybersecurity 130

Forrester Digital Transformation

OCTOBER 22, 2021

Retailers: of course it’s ok to influence people to choose your products. What you should avoid is veering from persuasion into coercive and deceptive design (formerly referred to as dark patterns).

Retail 130

Retail Design 130

Offshore India Data Entry

SEPTEMBER 19, 2023

Data entry plays a vital role for retailers by capturing and organizing key operational and customer information. Common Data Points Tracked by Retailers Customer profiles – Names, addresses, purchase history, etc. Retailers seeking to streamline operations through data-driven decisions should consider outsourcing options.

Data Entry 52

Data Entry Outsourcing Retail BPO 52

Perficient Digital Transformation

MARCH 22, 2023

There’s been a lot of reporting on the healthcare moves that retail giants like CVS , Walmart , Best Buy, and Walgreens have made of late. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

Retail 110

Retail Healthcare Right-Sizing Sales 110

Forrester Digital Transformation

OCTOBER 29, 2021

retailers and brands are on the path to actively supporting the circular economy. From a long-standing focus on sustainability by companies such as Patagonia and REI to newer initiatives such as Galeries Lafayette’s (Re)Store, IKEA designing for reuse, and Mars’ pledge for net-zero emissions (among many!),

Retail 130

Retail Marketing Government Design 130

Forrester Digital Transformation

OCTOBER 12, 2022

Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8 trillion in 2027.

Retail 130

Retail Sales Marketing 130

Forrester Digital Transformation

OCTOBER 14, 2021

Subscription offerings from brands and retailers have been popping up everywhere. But as many subscription services have found — and Rent the Runway’s recent IPO filings also underscore — creating a compelling subscription includes getting customers to subscribe and then keeping them subscribed, with continued value from that subscription.

Retail 130

Retail Service Marketing 130

McKinsey and Company

MAY 17, 2023

Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.

Retail 84

Retail Analytics 84

Everest Group

SEPTEMBER 13, 2023

Supply Chain Transformation Services for Retail and CPG In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain.

Retail 59

Retail Service Information Technology Manufacturing 59

Anexa

JANUARY 17, 2023

As online shopping continues to grow, retailers are looking for new ways to monetize their digital real estate. One approach that has gained momentum in recent years is retail media, which refers to the use of digital advertising within a retailer’s own online properties, such as their website or mobile app.

Retail 52

Retail BPO Outsourcing Administrative 52

Forrester Digital Transformation

NOVEMBER 23, 2021

Vidéo du keynote du One to One de Monaco sur les tendances retail et eCommerce.

Retail 130

Retail Marketing 130

Forrester Digital Transformation

DECEMBER 6, 2022

We reviewed 115 retailer and brand home pages during Black Friday and Cyber Monday. Read our takeaways.

Retail 130

Retail Marketing 130

McKinsey and Company

DECEMBER 7, 2022

With inflation at record highs throughout Europe, retailers are under more pressure than ever. Those that act quickly and follow a holistic playbook can be well positioned to thrive.

Retail 93

Retail Sales Marketing 93

Perficient Digital Transformation

JULY 20, 2023

Creating unified customer experiences across all touchpoints and channels is a common goal among retailers, and organizations often talk about being customer-centric and driving towards a personalized, consistent experience. Become a Leader with What’s Next in Retail Do any of these challenges and priorities sound familiar to your company?

Retail 52

Retail Automation Service Analytics 52