Sat.Apr 06, 2024 - Fri.Apr 12, 2024

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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?

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Top Global Executive Search Firms

The Global Small Business Blog

©iStock/viadans From Korn Ferry International to Russell Reynolds to DHR International, here's a list of the top global executive search firms that assist clients in acquiring leadership talent through outstanding research capabilities, through assessment technology, reference checking and access to a global talent pool.

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Beyond Enrollment: Customer Service Strategies For Retention In Online Courses

31 West

Enrolling in an online course is just the beginning. What keeps students hooked beyond the sign-up page? It’s all about the experience. Navigating online courses can be overwhelming, with deadlines, discussions, and the need for quick problem resolution. In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com.

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ECLARO Awarded 2024 GLobal Outsourcing 100 Honors

Eclaro

Let’s celebrate 100! The 100th day of the year has arrived, and that feels like an ideal day for all of us here at ECLARO to celebrate another “100 milestone”—being named to the 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals (IAOP).

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How outsourcing is helping deliver retail and eCommerce success

Microsourcing

Few sectors ride the economic roller-coaster quite like the retail industry. From the impact of inflation and cost-of-living pressures to the rise of eCommerce and increasing global competition, CFOs and their fellow executives find themselves navigating unique challenges and doing their utmost to balance expenditure with quality. That is not an easy task at the best of times, let alone in a climate where Fitch Ratings is predicting U.S. retail volumes will decline at a low-single-digit rate in

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CPGs Need to Rewrite Their Growth Playbooks in 2024

The Global Small Business Blog

©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.

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Three Principles for Writing Effective Analytics Documentation

Perficient Digital Transformation

Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.

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AI and RPA: Uncovering a World of Intelligent Automation

V-Soft Consulting

The adoption of Artificial Intelligence (AI) by organizations across diverse industries is an ever-evolving trend. Since its inception, AI has uncovered incredible success with its intelligent capabilities. Harnessing the power of Machine Leaning (ML), Natural Language Processing (NLP), and Computer Vision, the AI boom is an ever-evolving trend in the tech industry.

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Artists, Activists, Scholars and Others Call for Funding for Ukraine

The Global Small Business Blog

©iStock/JARAMA In this appeal to Congress , more than 35 artists, activists, scholars and others call for funding for Ukraine. The opinions expressed in this commentary are those of the signatories. Key statement: "If Russia breaks through, this will be our fault. And then we will understand what we have lost." They go on to say, "Time is short and new dangers can arrive very quickly.

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Genchi Gembutsu: How Observation Drives Success in Product Management

Unosquare

An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Azure SQL Server Performance Check Automation

Perficient Digital Transformation

On Operational projects that involves heavy data processing on a daily basis, there’s a need to monitor the DB performance. Over a period of time, the workload grows causing potential issues. While there are best practices to handle the processing by adopting DBA strategies (indexing, partitioning, collecting STATS, reorganizing tables/indexes, purging data, allocating bandwidth separately for ETL/DWH users, Peak time optimization, effective DEV query Re-writes etc.,), it is necessary to be awar

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Shopify Telephone Support: How BPO Services Can Help

Magellan Solutions

Hey there, fellow Shopify merchants! With over 1.75 million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others.

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AI Will Have a Huge Impact On Global Business This Year

The Global Small Business Blog

©iStock/Sundry Photography According to CEO of JPMorgan Chase Jamie Dimon, he believes artificial intelligence will have a huge impact on global business this year. He knows its influence will be significant. “We are completely convinced the consequences will be extraordinary and possibly as transformational as some of the major technological inventions of the past several hundred years: Think the printing press, the steam engine, electricity, computing and the Internet, among others,” the JPMor

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The future of application delivery starts with modernization

IBM Services

IDC estimates that 750 million cloud native will be built by 2025. Where and how these applications are deployed will impact time to market and value realization. The reality is that application landscapes are complex, and they challenge enterprises to maintain and modernize existing infrastructure, while delivering new cloud-native features. Three in four executives reported disparate systems in their organizations and that a lack of skills, resources and common operational practices challenge

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Generative AI: At the Forefront of Manufacturing Automation

V-Soft Consulting

In the dynamic realm of manufacturing, where precision, efficiency, and agility are paramount, the integration of cutting-edge technologies has become a game-changer. At V-Soft Consulting, we're at the forefront of this transformation, leveraging the potential of Generative Artificial Intelligence (Gen AI) to revolutionize manufacturing automation. Let's delve into how Gen AI, combined with advanced technologies, is reshaping the landscape of manufacturing, and unlocking new levels of productivi

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Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products PEAK Matrix® Assessments 2024

Everest Group

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents.

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Only Love Can Truly Save the World

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. “Now I know, that only love can truly save the world. So I stay, I fight, and I give, for the world I know can be.

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Merging top-down and bottom-up planning approaches

IBM Services

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. The first post of this series addressed the challenges of the energy transition with holistic grid asset management. The second post in this series addressed the integrated asset management platform and data exchange that unite business disciplines in different domains in one network.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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7 common mistakes CTOs make when implementing AI code tools

The Scalers

This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. AI is unleashing a new industrial revolution. Just as the steam engine and factories caused an exponential increase in production, so will AI tools in the workplace. It’s no surprise so many CTOs, including our offshore development partners, are exploring how they can best leverage these technologies.

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Turbocharge Your Business Processes: The Power of Process Orchestration in Driving Business Process Transformation | Webinar

Everest Group

webinar Turbocharge your business processes: The power of process orchestration in driving business process transformation April 16, 2024 Catch Everest Group Practice Director, Santhosh Kumar, in an upcoming webinar discussing the pivotal role of Process Orchestration in reshaping organizational landscapes. In session, the panel will explore the pressing challenges that enterprises face in their pursuit of business process transformation.

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Today in Global Small Business: Surprising Facts About the Solar Eclipse on April 8, 2024

The Global Small Business Blog

©iStock/murat4art What's affecting me, my clients, my colleagues and other global small business owners: Surprising facts about the solar eclipse. On April 8, 2024, a total solar eclipse will cross North America, passing over Mexico, United States and Canada. Best places to see the solar eclipse in Illinois. Quote of the week: "An eclipse is one phenomenon that is actually more impressive from the ground." – Leroy Chiao Protect your eyes during the solar eclipse!

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How the Masters uses watsonx to manage its AI lifecycle

IBM Services

At the Masters®, storied tradition meets state-of-the-art technology. Through a partnership spanning more than 25 years, IBM has helped the Augusta National Golf Club capture, analyze, distribute and use data to bring fans closer to the action, culminating in the AI-powered Masters digital experience and mobile app. Now, whether they’re lining the fairways or watching from home, fans can more fully appreciate the performance of the world’s best golfers at the sport’s most

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Nik Muhammad Taufik: Developing the Winning Mentality

AS White Global

Bringing his A-game in both sports and work has made Taufik a dependable team leader, with two ASW employee awards under his belt. Read about his inspiring work ethic, his sports hero, and what makes Malaysia a great country. 1. Hi! Please introduce yourself. What is your role and responsibilities at ASW? I am Taufik, and I am a Team Leader at ASW. My responsibilities include monitoring and assessing the progress of the team, developing opportunities to help team members grow their knowledge and

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Evolving with AI: The Rise of Next-Generation Digital Adoption Platforms | Webinar

Everest Group

Webinar Evolving with AI: The Rise of Next-Generation Digital Adoption PlatformS April 30, 2024 8:00 AM PT | 11:00 AM ET Join Everest Group Practice Director, Sharath Hari in an upcoming webinar that assesses AI’s impact on business. This webinar will explore insights from Everest Group’s latest report, showcasing how Digital Adoption Platforms (DAPs) are transcending their traditional functions to play a pivotal role in driving enterprises towards hyper productivity.

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Unleashing Flexibility: How SFCC Enables a Composable Commerce Experience

Perficient Digital Transformation

The winds of change are blowing in the world of commerce, and composable architecture is taking center stage. Businesses are ditching monolithic platforms and embracing the freedom to mix and match best-of-breed solutions to create unique and engaging shopping experiences using MACH and Composable architecture. Composable commerce takes headless architecture further.

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IBM researchers to publish FHE challenges on the FHERMA platform

IBM Services

To foster innovation in fully homomorphic encryption (FHE), IBM® researchers have begun publishing challenges on the FHERMA platform for FHE challenges launched in late 2023 by the Fair Math and the OpenFHE community. FHE: A new frontier in technology Fully homomorphic encryption is a groundbreaking technology with immense potential. One of its notable applications lies in enhancing medical AI models.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Expand Your Legal Team to Mexico with our Legal Outsourcing Services

Intugo

Expand Your Legal Team to Mexico with Intugo´s Legal Outsourcing Services Many U.S. corporations, including Fortune 500 entities and law firms, are increasingly outsourcing to streamline their legal operations. While cost reduction typically motivates this trend, preserving quality is equally essential. Traditional Outsourcing VS Intugo´s Legal Outsourcing Services Intugo sets itself apart from traditional outsourcing firms by providing comprehensive support for team expansion into Mexico.

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Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

Everest Group

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch. Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges.

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Perficient’s Salesforce Expertise Continues To Be Recognized

Perficient Digital Transformation

In today’s competitive digital landscape, clients need to innovate faster, increase operational efficiency, and deliver customized, memorable customer experiences. They need to be more responsive, efficient, and relevant to better connect with customers and build lasting relationships. Salesforce enables clients to accelerate their digital transformation and unlock data across disparate systems, clouds, and devices to make smarter, faster decisions, and create highly differentiated, connected ex

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Why CHROs are the key to unlocking the potential of AI for the workforce 

IBM Services

It’s no longer a question of whether AI will transform business and the workforce, but how it will happen. A study by the IBM® Institute for Business Value revealed that up to three-quarters of CEOs believe that competitive advantage will depend on who has the most advanced generative AI. With so many leaders now embracing the technology for business transformation, some wonder which C-Suite leader will be in the driver’s seat to orchestrate and accelerate that change.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.