Sat.Apr 13, 2024 - Fri.Apr 19, 2024

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How to Outsource Your Shopify Customer Service

Influx

Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

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Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance

Intelligent Sourcing

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. FCR. AHT. It’s all acronyms. But a lot has changed since the pandemic shook up this […] The post Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance appeared first on Intelligent Sourcing.

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Outsourcing Your Company Websites: Expert Design, Save Time

Magellan Solutions

Did you know? Your website is often the first thing potential customers see when interacting with your business. Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. It highlights the importance of a well-designed online presence. Having a professional website is essential for businesses.

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From Startup to Global Expansion: 5 Tips

The Global Small Business Blog

©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.

Marketing 236
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Maximizing Value in Business Process Outsourcing Contracts | Webinar

Everest Group

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.

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Why South Africa? Reasons for your business success.

Redial

South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.

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Women Entrepreneurs Are a Dynamic Force in Global Growth

The Global Small Business Blog

Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.

Banking 239
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Perficient Included in IDC Market Glance: Payer, 2Q24

Perficient Digital Transformation

Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.

Marketing 107
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Why South Africa?

Redial

Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.

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20 Advantages & Disadvantages of Business Process Outsourcing

Offshore India Data Entry

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? With its numerous advantages and disadvantages, it’s crucial to weigh the pros and cons before making a decision. In this comprehensive guide, we’ll explore 20 advantages and disadvantages of BPO, providing you with the valuable insights you need to make an informed cho

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How Much Would You Pay for a Good Night's Sleep?

The Global Small Business Blog

©iStock/PeopleImages The “sleep economy,” which includes everything from mattresses to wearable devices to supplements and more, is booming and is projected to reach a record high of $585 billion for 2024 – it's biggest year yet for the sleep industry. How much would you pay for a good night’s sleep? For many people, the answer is “a lot.” Americans (and the rest of the world) are desperate for better sleep — and they’re spending more and more money to get it.

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Exploring Blue Prism’s Web-Based Extension

Perficient Digital Transformation

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Robotic Process Automation (RPA) has become a game-changing technology that helps businesses accelerate up operations, cut down on human error, and automate repetitive activities.

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4 ways generative AI addresses manufacturing challenges

IBM Services

The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.

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AI Empowering CIOs: Navigating Complex Challenges in 2024

Amzur

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. As organizations increasingly rely on technology to fuel their growth and operations, the demands on CIOs to deliver cutting-edge solutions while ensuring seamless and secure IT operations have intensified.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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The Arc of a Perfect Circle

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "The earth together with its surrounding waters must in fact have such a shape as its shadow reveals, for it eclipses the moon with the arc of a perfect circle.

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Mastering Blue Prism Debugging Techniques

Perficient Digital Transformation

Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. While designing and developing automated solutions using Blue Prism is essential, debugging plays a crucial role in ensuring smooth operation and efficient execution. In this blog, we will explore some invaluable debugging techniques in Blue Prism that can help you identify and resolve issues, ultimately optimizing your auto

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Driving Speed and Efficiency with Enterprise Generative AI Solutions

V-Soft Consulting

Businesses are constantly seeking innovative solutions to stay relevant and competitive. With the proliferation of data and the increasing complexity of tasks, organizations are turning to Artificial Intelligence (AI) to streamline operations, enhance productivity, and drive growth. In this blog, we'll explore the transformative potential of our enterprise generative AI solutions and how they can drive speed and efficiency across various industries.

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The journey to a mature asset management system

IBM Services

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. Earlier posts in this series addressed the challenges of the energy transition with holistic grid asset management, the integrated asset management platform and data exchange, and merging traditional top-down and bottom-up planning processes.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Worldly: Know What You Need to Know

The Global Small Business Blog

©iStock/Prostock-Studio Built by industry experts and relied on by market-leading brands and manufacturers, Worldly provides your business with the insights needed for impact improvement, compliance, and disclosure. Spot trends, learn about compliance, and find more sustainable materials. There is always room for improvement. Know what you need to know.

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Raya Customer Experience Announces Appointment of Alaa ElKhishen as Chief Executive Officer

Raya Contact Center

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership.

BPO 64
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Argentina’s Dollarization Dilemma – Assessing Potential Implications | Blog

Everest Group

Implementing dollarization can help resolve Argentina’s economic woes and ongoing inflation, but it poses complex challenges for stakeholders. Read on to explore the opportunities, obstacles, and financial and operational impacts for global companies in Argentina. Argentina’s chronic economic struggles, characterized by persistent inflation and macroeconomic instability, have reignited the debate surrounding dollarization – adopting the US dollar as its official currency.

Banking 64
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Building the human firewall: Navigating behavioral change in security awareness and culture

IBM Services

The latest findings of the IBM X-Force® Threat Intelligence Index report highlight a shift in the tactics of attackers. Rather than using traditional hacking methods, there has been a significant 71% surge in attacks where criminals are exploiting valid credentials to infiltrate systems. Info stealers have seen a staggering 266% increase in their utilization, emphasizing their role in acquiring these credentials.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Today in Global Small Business: Emerging Markets Are Exercising Greater Global Sway

The Global Small Business Blog

©iStock/DINphotogallery What's affecting me, my clients, my colleagues and other global small business owners: Emerging markets are exercising greater global sway. Here are some cool inventions in 2024. AI translation and captioning. Worldwide B2B ecommerce size and sales forecast. Quote of the week: "It is usually people in the money business, finance, and international trade that are really rich." – Robin Leach Freight forwarder guidance and best practices.

Marketing 196
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Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

Blue Ocean

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

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Generative AI in Software Engineering: 6 Make-or-Break Questions Answered

Zinnov

Generative AI has been the talk of the town for a long time now, and it’s no surprise that the buzz hasn’t died down. In fact, it’s only gotten louder as more and more people have started to recognize the incredible potential of this technology. But what’s really exciting is that businesses are now starting to sit up and take notice, too.

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Getting ready for artificial general intelligence with examples

IBM Services

Imagine a world where machines aren’t confined to pre-programmed tasks but operate with human-like autonomy and competence. A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. This is the potential of artificial general intelligence (AGI), a hypothetical technology that may be poised to revolutionize nearly every aspect of human life and work.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024

Everest Group

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. Despite its early development, enterprises are increasingly recognizing its value and are poised to increase investments in this field. This market is driven by the surging consumer demand for immersive and captivating experiences, presenting numerous opportunities for enterprises acros

Service 59
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Data security when outsourcing: how to keep your data safe

Microsourcing

Why has data security become a hot outsourcing topic? With 57% of businesses globally relying on outsourcing for some of their core operations 1 , keeping sensitive data safe is an absolute non-negotiable.

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Understanding Total Cost of Ownership in B2B Markets and the Power of Integrated WMS and OMS

Perficient Digital Transformation

Total Cost of Ownership (TCO) is a financial estimate that helps consumers and enterprise managers determine direct and indirect costs of a product or system. It goes beyond the initial purchase price to consider other costs involved in procurement, operations, and maintenance over the system’s life. In the B2B market, understanding TCO is crucial as it impacts the return on investment and ultimately the bottom line.

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IBM and TechD partner to securely share data and power insights with gen AI

IBM Services

As technology expands, at TechD , we know that the quality of generative AI (gen AI) depends on accurate data sourcing. A reliable and trustworthy data source is essential for sharing information across departments. Through the implementation of generative AI we are able to expand our knowledge to many individuals easily, quickly and efficiently becoming a resource.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.