Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Magellan Solutions

JULY 16, 2021

If you are not aware yet, the most popular payment models of call centers are per hour basis. Operating in the same or comparable time zones as your clients is one of the advantages in contact center outsourcing. BPOs are handy if you need agents to be available outside of usual business hours. . contact-form-7].

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. United States. Budget concerns.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

FEBRUARY 14, 2024

Implementing a customer success program means bringing on an outsourced team of Customer Success Advocates (CSAs), Customer Success Managers (CSMs), and Customer Success Specialists (CSSs). Together, these specialized agents become an extension of your business, developing relationships with your customers throughout the entire life cycle.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59