Thu.Mar 16, 2023

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Avoid A Bot Waterloo

Forrester Digital Transformation

I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.

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True Global Leadership: The Gail Adinamis wegg® Award for Exemplary Global Leadership®

The Global Small Business Blog

©2023 Women Entrepreneurs Grow Global®. All rights reserved. True global leaders are defined not only by their worldly knowledge and connections, nor by the global opportunities they seize, but by how they contribute to the improvement and growth of others. Find out who the wegg® winner (awardee) is when wegg announces on Wednesday, March 22, 2023 at 10 AM CT.

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It’s 10 p.m. — Do You Know Where Your Data Is Going?

Forrester Digital Transformation

Last week, The Washington Post did a deep dive on how a publication used “commercially available” mobile data to out a Catholic priest as a Grindr user and visitor of a gay bar, ultimately forcing him to resign.

Sourcing 130
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Brazil is a world leader in renewable energy job creation

Airswift

Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing. According to the International Renewable Energy Agency (IRENA), the country is only behind China in the number of jobs added. These include jobs related to biofuels, hydroelectric, wind and solar energy, as well as biomass and biogas.

Jobbing 135
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Consumers Push Back On Price, Forcing Companies To Seek New Growth

Forrester Digital Transformation

High Prices Have Bouyed Revenue Growth In 2022, the amount of money U.S. consumers spent (what the Bureau of Economic Analysis calls personal consumption expenditure, or PCE) increased by 9% over 2021. Not all of that is considered “real” spending – that is, people buying more stuff.

Marketing 130
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It’s Probably My Fault – Always Assume the Problem is Yours

Perficient Digital Transformation

It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites. At the time, I had not created any principles and would still often assume that a problem is yours. I was still young and fresh out of college, though I was a realistic and logical person with a desire to learn from my mistakes and create habits to help prevent them from happenin

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Customer Support Outsourcing

Worldwide Call Centers

Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service. Unfortunately, your in-house call center has issues.

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Payroll + Tax in the Philippines: An Overview for Global Employers

Velocity Global

The Philippines is a top market for global expansion and hiring remote talent. It’s located in the fastest-growing region of Asia and has a large English-speaking workforce. However, navigating payroll tax in the Philippines requires a thorough understanding of the country’s labor laws. If noncompliant, employers may face financial and legal penalties.

Payroll 98
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Social Media

Worldwide Call Centers

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes? Are you giving your support agents the freedom to improvise each call to meet customer needs? Do you enforce a “customer first” policy? For a number of contact center services , it’s these factors and more that lead to the optimal customer experience.

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The Hackett Group: Supply Continuity and Inflation Are Critical Procurement Priorities for 2023

The Hackett Group

Digital Transformation Key to Bridging Productivity and Efficiency Gaps MIAMI & LONDON, March 16, 2023 – Ensuring supply continuity and combatting inflationary price increases are the top two priorities for procurement organizations in 2023, while talent management has jumped to the top of procurement’s list of planned improvement initiatives, according to new CPO Agenda research from The Hackett Group , Inc.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Multilingual Customer Support

Worldwide Call Centers

Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has driven many companies to outsource customer support operations to meet customer demands – such as 24/7 service, great customer experience, and multilingual support. For a call center to remain competitive, they need to be able keep up with important client demands (low wait time, efficient call handling, high quality scores are so

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Virtual health for all: Closing the digital divide to expand access

McKinsey and Company

Affordable broadband with wraparound support could expand access to cost-efficient virtual health for underserved communities. Seven actions could help state and local leaders unlock this opportunity.

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Choosing a Call Center Broker

Worldwide Call Centers

Consulting | Call Center Broker Hiring a call center broker can help you find the best possible call center agency while minimizing risks and maximizing the odds of success. A consultant can save time and help locate a service provider that meets your specific needs and expectations. Another advantage of using a broker is ongoing support and added negotiating power with the agency during the contracting phase and any potential issues in the long term.

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Author Talks: In the ‘age of AI,’ what does it mean to be smart?

McKinsey and Company

As artificial intelligence gets better at predicting human behavior, a business psychologist encourages people to strengthen the uniquely human skills that machine learning has yet to tap.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Scaling Your Customer Support

Worldwide Call Centers

Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance productivity, scaling, and maintaining a great customer experience. Here are a few practical tips to help your company stay productive and scale your customer support call centers, without making your customers feeling like they’re working with a robot: 1.

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Global Economics Intelligence executive summary, February 2023

McKinsey and Company

Some economic indicators strengthen amid persisting inflation and investor uncertainty; central banks keep to a tightening course.

Banking 87
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How Tyre Sellers Found His Passion Through Mentorship

Perficient Digital Transformation

At Perficient, we’re proud to offer leadership opportunities for all colleagues to make a difference. Our Bright Paths Program gives colleagues the opportunity to serve as a mentor to students as they complete a 16-week custom coding bootcamp and kickstart their careers in tech. Taking a leap to grow your professional skillsets can be daunting, and our Bright Paths mentors help students through the process by providing encouragement, career advice, and guidance throughout the program.

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The future of fashion is fashionably transparent and sustainable

IBM Services

Today’s shopper is eminently conscious and willing to pay a premium for sustainable, conscious fashion that helps make a positive contribution to the environment and promotes fair labor practices. Choosing a gorgeous dress in the perfect color and style is even more satisfying when it comes as a by-product of sustainable and well-intentioned production.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Introduction to Burp Suite and its Testing Features

Perficient Digital Transformation

If you are in the field of web application testing and security testing, then you must have heard of Burp Suite. It is a comprehensive and integrated platform for performing security testing of web applications. Burp Suite is developed by PortSwigger and is used by security professionals, penetration testers, and web developers worldwide. With Burp Suite, you can perform various types of security testing, including web application scanning, vulnerability identification, and exploitation.

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UNLEASH UK “Make the most of your HR tech spend,”

The Hackett Group

HR tech spending is expected to drop this year. That’s according to research by the Hackett Group. Here’s how can you better utilize the tech you already have. The post UNLEASH UK “Make the most of your HR tech spend,” appeared first on The Hackett Group.

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Client Remediation – Running the Program (Part 2 of 3)

Perficient Digital Transformation

In our first blog in this series, Getting Started With Client Remediation (Part 1 of 3) , we discussed how to get a client remediation program started, what levels of the organization should be involved in client remediation programs, and how ultimately good things, such as lower risks, improved technology, and risk monitoring, may result from a successful client remediation program.

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Our experiences with XOps in life sciences

Capgemini

Our experiences with XOps in Life Sciences Gerard Kerr 17 March 2023 Facebook Twitter Linkedin We are increasingly seeing the need for XOps amongst our life sciences clients to ensure a smooth transition of novel solutions from R&D to production. The life sciences industry has long been driven by the need to develop and exploit solutions as quickly as possible, leading to it being very much at the forefront of technological innovation.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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ChatGPT-4 Capabilities: The Magic of AI

Perficient Digital Transformation

Introduction If you haven’t heard, OpenAI released ChatGPT-4 , the successor in a computational sense to GPT-3. Although slower at the moment, its capabilities have improved immensely. How much, you may ask? Well that is what I’m here to tell you. For context, I will be throwing some of the same questions at it I threw at GPT-3 in my previous blog post , so check that out if you’re curious.

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The future of healthcare delivery in the U.S.

Microsourcing

The U.S. healthcare system, and the industry as a whole, have become somewhat of a battleground between the insurance-based profit-driven model of the last few decades and an emerging progressive trend that puts people and their health before profits and shareholders. We’re starting to see major shifts in both government policy and the way the industry operates.

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Accessibility Matters

Perficient Digital Transformation

Why Accessibility Matters The global population has a significant number of people with disabilities, which includes physical, cognitive, psychological, and sensory impairments. It is estimated that around 20% of the population has a disability. That`s over one billion people and they are potentially not able to use your website unless you have made it easily accessible to them.

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BPO market update: a plan for the future

Microsourcing

It will come as no surprise for anyone who knows me that I am truly excited about what the next year will deliver for the Business Process Outsourcing (BPO) industry. As the Chief Executive Officer of MicroSourcing , I am blessed to lead the largest and leading provider of managed or hosted offshore services in the Philippines and am extremely passionate about not only the business itself but the sector in which I am proud to work.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Smart View – Handling Common Member Names

Perficient Digital Transformation

We were presented with this client to build few complicated and lengthy reports. During writing of these reports, we noticed few scenarios that could be challenging to everyone out there who are writing reports in Smart View. Here is a scenario that we encountered to overcome challenges of writing a good report in smart view so that your customer needs and requirements are met.

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Driving change: Inclusion as a key ESG Agenda

Capgemini

driving change: inclusion as a key esg agenda Sreeram Yegappan 16 Mar 2023 Facebook Twitter Linkedin ESG transformation is the current buzzword across all industries, and Financial Services (FS) play a bigger role than most in building this sustainable future. FS is one of the key pillars of any economy – the intermediary that channels capital into low-carbon activities and finances key transition activities to achieve Paris 2050 goals.

Banking 52
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Call Center Agencies

Worldwide Call Centers

Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it comes to working with the top call center agencies” Effective communication really is the key to success. Find the right call center outsourcing company, training them properly, and then managing the inevitable ups and downs of the relationship.

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Tech trends we'll see this year

Microsourcing

One of the difficulties with making technology predictions is that technology is one of the fastest-evolving sectors on the planet. Yesterday’s ground-breaking innovation can be forgotten tomorrow, while a few years is akin to a generation in the digital space. Despite such concerns, one of the great joys of the tech universe is staying abreast of the latest concepts, tools and solutions and, then, identifying those that are destined to reinvent the way we work, engage with consumers and ultimat

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.