Forrester Digital Transformation
MARCH 16, 2023
I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.
Airswift
MARCH 16, 2023
Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing.
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Forrester Digital Transformation
MARCH 16, 2023
Last week, The Washington Post did a deep dive on how a publication used “commercially available” mobile data to out a Catholic priest as a Grindr user and visitor of a gay bar, ultimately forcing him to resign.
Perficient Digital Transformation
MARCH 16, 2023
It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Forrester Digital Transformation
MARCH 16, 2023
High Prices Have Bouyed Revenue Growth In 2022, the amount of money U.S. consumers spent (what the Bureau of Economic Analysis calls personal consumption expenditure, or PCE) increased by 9% over 2021. Not all of that is considered “real” spending – that is, people buying more stuff.
Worldwide Call Centers
MARCH 16, 2023
The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America. We work with dozens of agencies in these countries and they can do a great job on various types of work.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Velocity Global
MARCH 16, 2023
The Philippines is a top market for global expansion and hiring remote talent. It’s located in the fastest-growing region of Asia and has a large English-speaking workforce. However, navigating payroll tax in the Philippines requires a thorough understanding of the country’s labor laws.
Worldwide Call Centers
MARCH 16, 2023
Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low.
McKinsey and Company
MARCH 16, 2023
Affordable broadband with wraparound support could expand access to cost-efficient virtual health for underserved communities. Seven actions could help state and local leaders unlock this opportunity. Public & Social Sector Insights Public health Health Care United States
Worldwide Call Centers
MARCH 16, 2023
Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes? Are you giving your support agents the freedom to improvise each call to meet customer needs?
Advertiser: G-P
Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.
McKinsey and Company
MARCH 16, 2023
Some economic indicators strengthen amid persisting inflation and investor uncertainty; central banks keep to a tightening course. Strategy & Corporate Finance Insights Economic Studies Strategy
Worldwide Call Centers
MARCH 16, 2023
Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the temperatures are warming, and companies everywhere are cleansing their customer data!
The Hackett Group
MARCH 16, 2023
Worldwide Call Centers
MARCH 16, 2023
Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Perficient Digital Transformation
MARCH 16, 2023
At Perficient, we’re proud to offer leadership opportunities for all colleagues to make a difference. Our Bright Paths Program gives colleagues the opportunity to serve as a mentor to students as they complete a 16-week custom coding bootcamp and kickstart their careers in tech.
Worldwide Call Centers
MARCH 16, 2023
Consulting | Call Center Broker Hiring a call center broker can help you find the best possible call center agency while minimizing risks and maximizing the odds of success. A consultant can save time and help locate a service provider that meets your specific needs and expectations.
McKinsey and Company
MARCH 16, 2023
As artificial intelligence gets better at predicting human behavior, a business psychologist encourages people to strengthen the uniquely human skills that machine learning has yet to tap. McKinsey on Books Artificial Intelligence
Worldwide Call Centers
MARCH 16, 2023
Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance productivity, scaling, and maintaining a great customer experience.
Advertiser: ZoomInfo
Streaming real-time intent is a homerun for marketing and sales’ account-based marketing (ABM) strategies. With real-time buyer insights, you can be first-in-line to provide solutions and lead better, hyper-personalized conversations.
Perficient Digital Transformation
MARCH 16, 2023
If you are in the field of web application testing and security testing, then you must have heard of Burp Suite. It is a comprehensive and integrated platform for performing security testing of web applications.
IBM Services
MARCH 16, 2023
Today’s shopper is eminently conscious and willing to pay a premium for sustainable, conscious fashion that helps make a positive contribution to the environment and promotes fair labor practices.
Perficient Digital Transformation
MARCH 16, 2023
Are you looking for a way to accelerate and scale your Event Driven Architecture in the cloud? GridGain is here to help.
SPD Load
MARCH 16, 2023
As the digital landscape rapidly evolves, web development continues to be a vital component of building and maintaining a successful online presence.
Advertiser: G-P
The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.
Perficient Digital Transformation
MARCH 16, 2023
Microsourcing
MARCH 16, 2023
The U.S. healthcare system, and the industry as a whole, have become somewhat of a battleground between the insurance-based profit-driven model of the last few decades and an emerging progressive trend that puts people and their health before profits and shareholders.
Perficient Digital Transformation
MARCH 16, 2023
Introduction If you haven’t heard, OpenAI released ChatGPT-4 , the successor in a computational sense to GPT-3. Although slower at the moment, its capabilities have improved immensely. How much, you may ask? Well that is what I’m here to tell you.
Microsourcing
MARCH 16, 2023
It will come as no surprise for anyone who knows me that I am truly excited about what the next year will deliver for the Business Process Outsourcing (BPO) industry.
Advertiser: ZoomInfo
Entering a new demand gen position in a volatile market is nerve-wracking. In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects using different types of data.
Perficient Digital Transformation
MARCH 16, 2023
Why Accessibility Matters The global population has a significant number of people with disabilities, which includes physical, cognitive, psychological, and sensory impairments. It is estimated that around 20% of the population has a disability.
Worldwide Call Centers
MARCH 16, 2023
Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it comes to working with the top call center agencies” Effective communication really is the key to success.
Perficient Digital Transformation
MARCH 16, 2023
In this episode of What If? So What? Jim and Kim talk with Eric Walk, director of enterprise data strategy at Perficient, and explore the potential of data mesh to democratize data and fundamentally change the way people work.
Worldwide Call Centers
MARCH 16, 2023
Great Culture = Great Customer Experience Corporate culture is often difficult to understand and even harder to control. A dysfunctional culture in your call center almost ensures that your employees will be looking for the door with your customer experience suffering in the process.
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.
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