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Consulting Playbook: Organizational Readiness for Gen AI Adoption | Blog

Everest Group

While most enterprises today want to adopt generative AI (gen AI), they struggle to embrace it because of organizational unpreparedness. Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption. Let’s delve into this further.

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Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

Everest Group

Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch. This trend is accompanied by a pressing need for agent reskilling to match the pace of evolving technologies. These trends signal a gradual departure from human-centric interventions to digitally-led customer experiences.

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A Delicate Balancing Act: Maximizing Cloud Value from AWS | Blog

Everest Group

To achieve their goals through AWS, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement. Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog.

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Content Supply Chain – The Time is Ripe to Reimagine the Content Ecosystem Lifecycle | Blog

Everest Group

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. This requires brands to constantly adapt and stay up to date on the latest trends and technologies to reach and engage customers.

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Metaverse Trends that Can Redefine the Hybrid Work Model | Blog

Everest Group

Learn the latest metaverse trends to watch in this blog. Tasks like design work, planning, and strategizing that require teamwork and are difficult to perform in regular virtual modes can be done more effectively with creative virtual tools within the metaverse. Challenges to the metaverse in hybrid work. everestgrp.com.

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A CXO’s Guide to Navigating the 2024 talent landscape

Zinnov

In response, talent is prioritizing job security, leading to a trend coined as “ the Big Stay ,” where employees are hitting pause on adventurous career changes. Here are 5 key talent trends CXOs must closely watch out for in 2024 to future-proof their organization’s talent strategy : 1.

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Contracting for Value: Balancing Expectations and Reality in Outsourcing Engagements | Blog

Everest Group

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant.