Sat.Apr 15, 2023 - Fri.Apr 21, 2023

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The pros and cons of hiring vs. outsourcing

Influx

When it comes to expanding a business or taking on new projects, there’s a decision that companies often need to make: whether to hire new employees or outsource the work to an external company. Before making a decision, it’s essential to carefully consider your specific business needs and goals and then weigh the pros and cons of each option. We’ll cover the benefits and disadvantages in simple, digestible bullet points to help you make an informed decision that aligns with your expectations.

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Where to Start with Nearshoring to Mexico

Ivemsa

Nearshoring to Mexico has been a key strategy for decades as U.S. and other foreign operators search for ways to reduce manufacturing costs. However, for those considering expansion for the first time, getting started may feel overwhelming. That’s why it’s beneficial to employ the help of a shelter company in Mexico. They can help break down the process step by step and tackle the administrative responsibilities necessary for launch so you can solely focus on production.

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Five Innovative Organizational Concepts Can Help Tech Execs Become Future Fit By Design

Forrester Digital Transformation

Changing business landscapes have prompted IT organizations to explore creative and innovative ways of structuring their business and operating models. Five key organizational concepts have emerged as particularly promising approaches: fractal organization, distributed autonomous organization, ecosystem organization, boundaryless organization, and adaptive organization.

Design 130
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Overseas Markets Offer Fantastic Growth Prospects

The Global Small Business Blog

©iStock/small smiles While it is true that many businesses can achieve the aim of international expansion, it is still not the simplest of undertakings. Yet by going global, you can broaden your network of business partners while also enhancing how everyone else around the world views your company. Internationalization comes with expenses and risks, but with careful planning and a well-thought-out export strategy, overseas markets offer fantastic growth prospects.

Marketing 308
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8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

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China Labor Laws: A Complete Guide for Global Companies

Velocity Global

International companies seeking to hire talent in the People’s Republic of China must understand and abide by its labor laws. Employment law in China is complex, and maintaining compliance is an overwhelming undertaking for foreign companies that aren’t up to date on current legal and labor requirements in the country. This guide provides an overview of China labor laws to know before building a team in the country, as well as how to simplify and ensure compliance with the right global partner.

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Green growth: Unlocking sustainability opportunities for retail banks

McKinsey & Company

A recent McKinsey survey shows broad, unmet consumer demand for climate-linked financial products—but will financial institutions provide the education consumers require and the differentiated offerings needed to win this space?

Banking 145

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Prohibiting Imports of Goods Made With Forced Labor

The Global Small Business Blog

©iStock/Stephen Barnes I [Laurel Delaney] talked about child labor laws and compliance in a January, 2023 wegginar® for Women Entrepreneurs Grow Global®, which you can find here. Now, according to Sandler, Travis and Rosenberg, P.A., U.S. Customs and Border Protection is being urged to take specific actions to ensure that its forced labor enforcement efforts don’t result in supply chain disruptions.

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Pension Risk Transfer: The Next Greenfield Opportunity in Retirement and Insurance | Blog

Everest Group

With pension risk transfer (PRT) activity hitting post-pandemic record highs of $53 billion in North America market volume last year, this growing market represents a massive untapped opportunity for technology and services providers to leverage their retirement and pension expertise to deliver new solutions. Read on to learn about the possibilities this option opens.

Insurance 130
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What is business transformation?

McKinsey & Company

Business transformations are designed to boost overall performance through increased revenue, lower operating costs, and better customer satisfaction and workforce productivity.

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The Emerging Role Of The Field Sales Coach: A Success Story

Forrester Digital Transformation

Who doesn’t love a success story? Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst.

Sales 246
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Women Are Fueling the Growth in Global Entrepreneurship

The Global Small Business Blog

©iStock/uzenzen Doesn't take much data to understand what's happening with women interested in entrepreneurship. Visit Women Entrepreneurs Grow Global® to witness first hand the power of women taking on the world with their businesses. And in the United States, according to The World Economic Forum , many women are fueling the uptick in global entrepreneurship, creating around half of all new businesses in 2022.

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Service Providers Are Behind in Serving the Retail, Distribution, CPG Industry | Market Insights™

Everest Group

Retail CHECK OUT OUR RETAIL AND CPG IT SERVICES

Retail 130
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Cracking the code on digital talent

McKinsey & Company

Even with recent industry layoffs, the tech talent shortage shows few signs of abating. To attract this critical segment, it’s important to understand what they want (hint: it’s not just compensation).

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Convincing Customers To Share “More Data”: A CX NA Sneek Peak

Forrester Digital Transformation

“Get more data” isn’t a strategy. A winning marketing data strategy has to be specific and detailed. Learn more in this preview of my CX North America session.

Marketing 246
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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Today in Global Small Business: Ending Extreme Poverty by 2030

The Global Small Business Blog

©iStock/Stas_V What's affecting me, my clients, my colleagues and other global small business owners: A purpose-driven fund to end extreme poverty by 2030. 10 best states for working from home. Grandmothers of the world unite (requires subscription). Quote of the week: "Only together can we keep the promise of the Global Goals for everyone, everywhere.

Service 185
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Key Pain Points for the Retail, Distribution, CPG Industry | Market Insights™

Everest Group

Retail CHECK OUT OUR RETAIL AND CPG IT SERVICES

Retail 130
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Space launch: Are we heading for oversupply or a shortfall?

McKinsey & Company

As the space economy expands, satellite constellations are proliferating. But launch providers must make tricky decisions on how to ramp up capacity.

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Hybrid Cloud Is Hard To Manage

Forrester Digital Transformation

The de facto cloud strategy is hybrid. This term encapsulates pretty much every flavor of cloud strategy today and does little to give you the specifics. Whether you’re bursting from private cloud to public (you’re not) or managing two separate siloes of applications on different platforms – the term fits.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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How Sales Team can enhance Customer Interaction using Chat GPT

Premier BPO

In today’s competitive business landscape, sales efficiency is critical for the success of any company. This is where Chat GPT comes in – an innovative tool that can help businesses enhance their sales techniques and strategies. With Chat GPT, salespeople can take their roleplaying to the next level and practice their communication and negotiation skills in a realistic and low-stakes environment.

Sales 130
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Protecting Against Remote Cyber Threats with a SASE Framework | Blog

Everest Group

Remote and hybrid work models combined with the shift to cloud services have exposed enterprises to complex digital threats and cyberattacks that traditional security measures can’t effectively thwart. But a next-generation framework called Secure Access Service Edge (SASE) can help transform enterprises’ IT infrastructure by unifying network and security features.

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5 Challenges When Implementing MuleSoft Integration Architecture

Groove Technology

Introduction MuleSoft integration architecture has become a popular solution among businesses for its limitless power in bridging disparate systems and applications. However, implementing this powerful platform comes with its own set of challenges. In this article, we’ll explore five common obstacles organizations may face. By understanding and addressing these challenges, businesses can optimize their MuleSoft integration and achieve their desired outcomes.

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Oh, What A Crisis Can Do!

Forrester Digital Transformation

It’s not proven that Winston Churchill said “Never let a crisis go to waste.” But whoever said it, they could have been talking about chatbot deployments. Our world is littered with unloved chatbots, useless offerings that deliver horrible experiences and are used by no one. Typically, this is the result of trying to boil the ocean, overthink things, and attempt to create the perfect chatbot right out of the gate.

Design 244
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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

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Meet the Premier BPO team to Elevate your CX. Join our breakout session at Call & Contact Center Expo U.S. Don’t miss out!

Premier BPO

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. With hundreds of exhibitors and speakers, the event provides an excellent opportunity for attendees to collaborate and learn about the latest trends and techniques prevalent and applicable in the industry.

BPO 130
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Remote Desktop Security Best Practices: Protecting Your Data

31 West

Businesses saw the biggest transformation during and post-pandemic. Some companies had to embrace hybrid working culture for employees, while others dealt with a sudden increase in remote connections. Most companies using Windows paid editions have enabled remote desktops for employees working from home. IT help desk providers also establish remote desktop connections to access devices remotely.

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Internal Collaboration on Emerging Technologies Has Become a Key Enterprise Priority | Market Insights™

Everest Group

Emerging Technologies VIEW THE FULL WEBINAR

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Are LLMs Poised To Be A Great Business Intelligence Equalizer? Not Yet.

Forrester Digital Transformation

The generative AI boom is fundamentally changing the landscape of vendor offerings. We believe one largely ignored area where generative AI will have a disruptive impact is in enterprise analytics, specifically business intelligence (BI).

Analytics 243
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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PCI Certified Outsourcer Presenting at Call & Contact Center Expo – Stand #4047

Premier BPO

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. With hundreds of exhibitors and speakers, the event provides an excellent opportunity for attendees to collaborate and learn about the latest trends and techniques prevalent and applicable in the industry.

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How To Integrate SharePoint With Microsoft Teams?

31 West

Microsoft Teams is a workspace where your team can experience real-time cooperation and communication, content sharing, meetings, etc. You can obtain all these advantages in one place, which is accessible to all you allow. MS Teams provides multi-level authentication, ensuring complete safety for your files and documents. Both individual sign-in and data encryption by SharePoint encryption, where data is stored, provide the ultimate security.

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Enterprises Are Re-aligning Suppliers as They Increase Focus on Emerging Technologies | Market Insights™

Everest Group

Suppliers VIEW THE FULL WEBINAR

Marketing 130
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Keys To Succeeding As A Chief Sustainability Officer

Forrester Digital Transformation

Urgency isn’t enough to drive climate action and improve environmental sustainability practices. Learn several key insights from successful chief sustainability officers.

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BPO Playbook: 7 Moves for Global Expansion & Compliance Excellence

The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al