Infosys Consulting

JULY 16, 2021

The transformation of call centers into next-gen contact centers with focus on multiple service channels, self-service, geographically dispersed teams, and faster resolutions has led to an increase in adoption of cloud-based platforms. Certified Scrum Master, Azure and SOA certified CIO advisory consultant working as a Principal in Infosys.

Finance 52

Finance Call Center Out-Tasking Banking 52

Amzur

APRIL 23, 2024

By tailoring workflows and automating tasks to match how your company actually works, you get rid of extra steps, cut down on manual data entry, and reduce the chance of mistakes. Automated alerts for potential delays or budget overruns. Tasks were automated, and they were linked directly to their quote system.

E-Commerce 90

E-Commerce Out-Tasking Inventory Management Sales 90

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

VXI

FEBRUARY 28, 2023

While having the right governance model in place is a pivotal first step towards achieving legendary social media care, without a comprehensive platform for social listening, engagement, and automation, brands will struggle to keep pace with demand in 2023. Contact us for a quick chat or consultation.

Service 52

Service Advisory Automation Collaborations 52

VXI

FEBRUARY 28, 2023

While having the right governance model in place is a pivotal first step towards achieving legendary social media care, without a comprehensive platform for social listening, engagement, and automation, brands will struggle to keep pace with demand in 2023. Contact us for a quick chat or consultation.

Service 52

Service Advisory Automation Collaborations 52

Capgemini

OCTOBER 12, 2022

Even in the field of Digital Advisory alone, services could range from digital-only advisory, hybrid advisory, or simply augmenting portfolio rebalancing capabilities with AI-derived insights. Artificial intelligence can aid in automating these time- and labour-intensive tasks, while adequately considering contextual relevance.

Management 59

Management Advisory Banking Automation 59

Akorbi

MARCH 9, 2023

According to a report by Common Sense Advisory, the global market for language services and technology is projected to grow to USD 77.37 Akorbi continues to invest in talent and technology to keep pace with population shifts and as machine translation and other automated language solutions evolve. billion by 2025.

Healthcare 65

Healthcare Advisory Service Reduced Costs 65

VXI

MARCH 17, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Their session demonstrated how a partnership approach can augment lean customer care teams to design, build, and scale transformation initiatives within the contact center.

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

The Hackett Group

FEBRUARY 15, 2024

These providers have evolved their software and are now offering a digital experience that extends well beyond transactional automation. This research is available now to The Hackett Group’s Advisory membership program clients. The C2C Receivables Creation Digital World Class Matrix should be read in the context of the entire report.

Research 59

Research Software Order Management Advisory 59

IBM Services

DECEMBER 4, 2023

IBM’s governance framework is built around four core roles within the company: The Policy Advisory Committee: senior global leaders who provide oversight of the AI Ethics Board and help to establish the company’s strategy and risk tolerance. It helps accelerate responsible, transparent and explainable AI workflows.

Government 80

Government Advisory Research Finance 80

VXI

APRIL 20, 2023

. “Our investment in Hyderabad is a first step toward a long-term commitment to the country, as we establish VXI as a major contender and preferred employer for India-based contact center and customer engagement solutions,” said Jared Morrison, Chief Operating Officer of VXI Global Solutions.

Advisory 52

Advisory Business Process Outsourcing BPO Outsourcing 52

VXI

OCTOBER 25, 2022

Further, with some recent developments such as its expansion in new geographies and the launch of its CX advisory services , VXI is positioned well to serve its clients strategically.” Download the Everest Peak Matrix Report 2022 here.

Advisory 52

Advisory BPO Service Business Process Outsourcing 52

The Hackett Group

DECEMBER 13, 2023

Digital-ready contracts are specifically designed to move beyond this and add a focus on innovation and value creation, accommodating the deployment of digital technologies to automate and streamline a wide range of finance-related tasks. cost savings, business value creation or innovation). About The Hackett Group The Hackett Group, Inc.

Research 69

Research Service Advisory Robotics Process Automation 69

The Hackett Group

FEBRUARY 29, 2024

More HR work will also be apportioned to fully automated and self-service systems’ functionality, and HR executives expect global business services (GBS)/HR shared services units to handle 3.5% NASDAQ: HCKT) is an IP-based strategic consulting and executive advisory firm that enables Digital World Class ® performance.

Advisory 59

Advisory Human Resources Research Efficiency 59

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 52

Banking Service Advisory Finance 52

Avasant

NOVEMBER 23, 2020

And with the pandemic reinforcing the urgency for digitization and automation of CRM processes, we expect to see accelerated adoption.”. CRM suite vendors are leveraging AI technologies to automate judgment-intensive processes. For inquiries contact: contactus@avasant.com. Contact Us. For more information, visit [link].

Advisory 52

Advisory Automation Government Flexibility 52

The Hackett Group

FEBRUARY 13, 2024

Net adoption growth rates for both core and emerging finance technologies are expected to be strong in 2024, with the greatest growth in areas such as business process management (18%), virtualized data platforms (15%), digital workforce enablement tools (13%) and robotic process automation (13%).

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

VXI

FEBRUARY 10, 2023

VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation & process excellence to the world’s most respected brands. Founded in 1998, the company has 40,000+ employees at more than 40 locations in North America, Asia, Europe, and the Caribbean.

Advisory 52

Advisory BPO Customer Service Sales 52

VXI

FEBRUARY 10, 2023

VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation & process excellence to the world’s most respected brands. Founded in 1998, the company has 40,000+ employees at more than 40 locations in North America, Asia, Europe, and the Caribbean.

Advisory 52

Advisory BPO Customer Service Sales 52

Everest Group

JANUARY 10, 2023

Growth of the CXM outsourcing market, which currently stands at 31% of overall global CXM spend including in-house contact centers, outpaced GDP growth in all economies in 2021 after a decline in 2020.

Outsourcing 52

Outsourcing Management Advisory Global Outsourcing 52

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. Once that question is answered, content can be categorized, and stakeholders assigned.

Service 52

Service Right-Sizing Retail Advisory 52

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. Once that question is answered, content can be categorized, and stakeholders assigned.

Service 52

Service Right-Sizing Retail Advisory 52

Capgemini

DECEMBER 19, 2022

Today’s CHROs and CXOs need to now focus on standardizing and automating their employee processes to create consumer-grade people experiences. Ajay Chhabra leads Capgemini’s Intelligent People Operations practice for APAC with specific focus on HR transformation & advisory. About authors. Ajay Chhabra. Connect with us.

Advisory 52

Advisory Shared Services Analytics Payroll 52

VXI

JULY 5, 2022

VXI has previously won the ICT awards for Best Employer of the Year (2018), Best Company of the Year (2019), Most Innovative Company of the Year (2018 & 2019), Best Contact Center, and BPO Company of the Year (2017, 2018 and 2019), and was elevated to the ICT Hall of Fame for Best Contact Center and BPO Company of the Year in 2019.

Human Resources 52

Human Resources BPO Advisory Right-Sizing 52

Avasant

MAY 20, 2021

As enterprises re-imagine operations for a post-COVID world, there are many key topics to consider , including cybersecurity, the workplace of the future, automation, sourcing, and innovation. Three experts will also discuss, “The Hyper Automation Age: Wiring Business for Agility and Speed.” For inquiries contact: .

Advisory 40

Advisory Cybersecurity Sourcing Automation 40

VXI

OCTOBER 14, 2022

PRESS CONTACT VXI Corporate Communications comms@vxi.com = About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean.

BPO 52

BPO Advisory Government Finance 52

VXI

MARCH 2, 2023

Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center. Not engaging and securing contact center leadership buy-in can be a huge misstep.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center. Not engaging and securing contact center leadership buy-in can be a huge misstep.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

SEPTEMBER 2, 2022

PRESS CONTACT VXI Corporate Communications comms@vxi.com = About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. . ” The opening ceremony and press conference were also graced by Villa Nueva Mayor Representative Felix Galvez along with Cardenas-Moran.

Jobbing 52

Jobbing BPO Advisory Human Resources 52

VXI

OCTOBER 27, 2022

PRESS CONTACT VXI Corporate Communications comms@vxi.com = About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. It also promotes the Philippines as the premier business destination for global enterprises. Please visit asia-ceo-awards.org for more information.

Advisory 52

Advisory BPO Customer Service Automation 52

Perficient Digital Transformation

OCTOBER 5, 2021

Using Siri voice commands, you can join your next meeting, look up call history, make a call or send messages to one or more Teams contacts. Power Automate templates to be added to Teams templates. Adding automation to your team is now easier than ever. Think less, automate more! Contact our team to learn more.

Administrative 72

Administrative Advisory Automation Collaborations 72

Capgemini

FEBRUARY 22, 2023

Digital’ Model: Also known as Robo-advisory. New services are fully digital through process re-design and automation of manual handoffs. Author Nilesh Vaidya Executive Vice President – Head Banking and Capital Markets Domain Consulting Contact with us Thank You! We have received your form submission. Please try again.

Management 52

Management Banking Retail Advisory 52

Influx

DECEMBER 26, 2022

Customers need to find support easily on websites, exemplified by Kiwi retailer Winkl’s website: Winkl’s contact details are highly visible. Integrate all customer touchpoints with a single platform and use automation. Contact Influx today! Little wonder that Koala has achieved 14,000 five-star customer reviews !

Customer Service 98

Customer Service Service Retail Customer Support 98

Perficient Digital Transformation

JULY 22, 2022

Leveraging Context IQ predictive AI capabilities, Viva Sales will automate data collection and entry – the proverbial thorn in every highly-motivated but less-than-organized seller’s side. Contact our team to learn more. Viva Sales. Another hot topic in the Viva world was the June-announced seller experience app, Viva Sales.

Sales 115

Sales Out-Tasking Data Entry Advisory 115

Magellan Solutions

SEPTEMBER 9, 2022

Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. That is why tedious tasks such as content moderation is not really recommended for AI automation, yet. ACCOUNTS PROCESSING.

Accounting 75

Accounting BPO Out-Tasking Finance 75

Everest Group

JANUARY 10, 2024

APPLY NO W Job Title: Digital Marketing Executive – Events Location: United Kingdom (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions. Building the platform and registration for each event.

Marketing 40

Marketing Event Management Advisory Research 40

Perficient Digital Transformation

NOVEMBER 17, 2021

Then, use Power Apps and Power Automate to create a new app experience. Our Microsoft Partner Advisory Council and Partner Program contributions along with our 20+ years of delivering employee experiences to our clients means we seek to build the best strategy for your organization. Contact our team to learn more.

Collaborations 72

Collaborations Advisory Out-Tasking Design 72