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Customer Service In The Digital Age: Prioritizing Data Security

31 West

Digital customer service increases satisfaction, trust, and retention. Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. 91% of U.S.

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From Auditors to Providers: Big Four’s Journey into FAO Services | Blog

Everest Group

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. Read on for insights into the research. This growth goes beyond the mature North American and European markets.

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Enterprises Adoption of Employee Experience Management (EXM) Platforms Will Surge 35-40% Through 2025—Everest Group

Everest Group

It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. The adoption of Employee Experience Management (EXM) platforms can make this task easier. Improved employee engagement and productivity.

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What Is The Future of IT Managed Services?

31 West

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

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Fixing Telecommunications Field Service

Automation Anywhere

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

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Cloud Takes Center Stage at 2023 Bank Automation Summit

Perficient Digital Transformation

For these reasons, Gartner predicts that by 2025, 85% of enterprises will have a cloud-first principle. However, due to their sensitive and regulated natures, some industries – especially the financial services industry – have had more complicated cloud transformation journeys than others.

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The Information Services Company’s Guide to AI Readiness

3Pillar Global

Many information services companies are in deep discussion around how to leverage AI to drive customer and business value. According to Gartner, by 2025, generative AI will be a workforce partner for 90% of companies worldwide. How can AI provide value to information services companies? It’s already here.

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