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Customer Service In The Digital Age: Prioritizing Data Security

31 West

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

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Applying cyber resilience to DORA solutions

IBM Business Partners

DORA establishes technical standards that financial entities and their critical third-party technology service providers must implement in their ICT systems by January 17, 2025. They require financial institutions to define the business recovery process, service levels and recovery times that are acceptable for their business.

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From Auditors to Providers: Big Four’s Journey into FAO Services | Blog

Everest Group

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

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What Is The Future of IT Managed Services?

31 West

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

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Fixing Telecommunications Field Service

Automation Anywhere

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

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Navigating the Challenges and Opportunities in Salesforce Industry Clouds: Service Partner Imperatives in 2024 | Blog

Everest Group

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. We expect a significant increase in these specialized solutions across the enterprise application portfolio in the next five years.

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Akorbi Posts Strong Position in NIMDZI and Slator Rankings; Recognized in Top Half of Global Language Service Providers

Akorbi

Executives Predict Growth in Healthcare and Financial Services in 2023 PLANO, TX / ACCESSWIRE / March 9, 2023 / The Akorbi Group, a Plano-based global language services provider (LSP), is pleased to announce recognition among the top LSPs in leading industry research companies Nimdzi and Slator in their annual rankings.