Everest Group

SEPTEMBER 12, 2023

The Everest Group Engineering Services Top 50 is a valuable resource for enterprise decision-making and provider benchmarking. Discover traits shared by the leaders, the industry outlook and hottest market segments, and other compelling insights from our research in this blog.

Engineering 69

Engineering Service Manufacturing Research 69

Global Help Desk Services

SEPTEMBER 22, 2022

Since we’ve started writing about IT help desk services, we’ve noticed that a few topics in particular seem to strike a chord with our readers. From improving an internal team to knowing when (and how) to outsource IT services, these blogs continue to resonate. We ho pe you enjoy today’s roundup!

Service 52

Service Outsourcing 52

Everest Group

MARCH 28, 2023

I’ve blogged often in the past few months ( here , for instance) about the emerging platform operations model and how it creates a more intimate, dynamic relationship between the tech stack and business operations. Read more in my blog on Forbes

Service 52

Service Engineering Outsourcing 52

Perficient Digital Transformation

NOVEMBER 21, 2023

As I navigate this powerful framework, I’ve decided to document my experiences, insights, and newfound knowledge in a blog series. Why a Spring Boot Blog Series? In this blog series, we’ll start from the basics, unraveling the core concepts of Spring Boot. What to Expect?

Collaborations 116

Collaborations Service Software 116

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 64

Service Co-Sourcing Impact Sourcing Collaborations 64

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. Implications for banks and financial services institutions The shift to T+1 settlement presents a significant opportunity for the financial industry to enhance operational efficiencies and reduce risk.

Banking 64

Banking Service Streamline Operations Risk Management 64

Everest Group

DECEMBER 11, 2023

It is more automated, more self-service, more efficient, and more effective. This essential understanding is explained in this blog. Read more in my blog on Forbes And it is designed to continually evolve as business needs change.

Service 49

Service Automation Design Efficiency 49

Everest Group

DECEMBER 12, 2022

The technology and services market this year experienced strong growth. Read more in my blog on Forbes. But we have a slight deceleration at the end of this year as the prospect of a potentially deep recession grows. There is now a slowdown in consulting, particularly strategic consulting, and a slowdown in discretionary spending.

Service 52

Service Marketing 52

Everest Group

MARCH 21, 2023

Looking at the market for IT and engineering services right now reveals that companies are in a spending dilemma. They face high demand for these services, yet they look to cut back on spending because they are concerned about a possible recession. Read more in my blog on Forbes

Engineering 52

Engineering Marketing Service 52

Perficient Digital Transformation

MARCH 5, 2024

We’ve written before about how crucial healthcare blogs can be to your organization’s messaging and outreach strategies. However, it’s not enough just to have a blog. But that number may be higher if you’re in a high-competition marketplace or you need to build up your blog content. Let’s walk through them.

Healthcare 52

Healthcare Sourcing Research Advisory 52

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. Everest Group research found enterprises ranked productivity as a top three expectation from service providers in 2024. The next blog in this series will explore the hybrid Copilot strategy in detail.

Out-Tasking 64

Out-Tasking Cybersecurity Government Service 64

Everest Group

SEPTEMBER 28, 2023

The beginning of 2023 saw tech services budgets slightly up, with robust IT spend during the first quarter. Read more in my blog on Forbes In mid-April, companies began significantly reducing their discretionary spend and delaying or canceling initiatives that had been budgeted.

Service 40

Service 40

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 69

Research Service Cybersecurity Banking 69

Everest Group

FEBRUARY 14, 2022

My recent blog about the “ Legacy Technology Dilemma ” explained how and why companies have unrealistic expectations around managing their legacy systems and applications. It’s easier to deal with the tactical choices (cost, price, and service levels). Read more in my blog on Forbes.

Management 52

Management Service Outsourcing 52

The Global Small Business Blog

FEBRUARY 23, 2024

©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. This requires GBS organizations to adopt a new mindset —one that goes “Beyond GBS.”

Global Business Services 191

Global Business Services Service 191

Everest Group

APRIL 13, 2023

Read on to learn about the rise of evergreen services. Over the last few years, device as a service (DaaS) and especially evergreen services (as a variation of DaaS) have emerged as an attractive option for enterprises to simultaneously tackle both Capex reduction and environmental sustainability commitments.

Service 52

Service Flexibility Customer Service Managed Services 52

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 59

Marketing Service Flexibility Sourcing 59

Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Customers also use Veeva professional services to implement Veeva products, manage programs, configure applications, integrate or migrate data, and garner sampling expertise.

Pharmaceuticals 64

Pharmaceuticals Right-Sizing Software Sales 64

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 64

Reduced Overhead Flexibility Efficiency Sourcing 64

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

FEBRUARY 28, 2023

Consequently, the core versus non-core aspect of technology services is no longer a useful construct for selecting third-party service providers or vendors. Read more in my blog on Forbes Companies need to think about these platforms holistically and develop a road map for the platform and operations together.

Service 52

Service Management Software 52

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. This blog explores the top three themes we believe make their mark in the sea of announcements, initiatives, and even unspoken priorities.

Right-Sizing 69

Right-Sizing Collaborations Service Marketing 69

Everest Group

MARCH 11, 2024

I am coming to the conclusion that the hoped-for gen AI spending wave for both tech and tech services could be longer in developing than both the investors and companies are planning on. Read more in my blog on Forbes What has changed? And where are there still opportunities for this important technology?

Service 40

Service 40

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Everest Group

OCTOBER 26, 2021

In allowing adjustments when costs went up, COLA clauses served companies well for quite a while in contracts for third-party services. Read more on my blog on Forbes. But that’s no longer the case. In fact, it’s completely unsuitable for today’s business situation.

Services Contracting 52

Services Contracting Service 52

Everest Group

APRIL 16, 2024

Mainframe Services Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. LEARN MORE ABOUT Top Service Providers In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Service 52

Service Insurance Sourcing Research 52

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.

Global Business Services 64

Global Business Services Management Service Research 64

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Read our next blog in this series to learn how to navigate quantum computing security concerns. Get in touch to discuss further.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry.

Regulations 69

Regulations Out-Tasking Insurance Cybersecurity 69

Everest Group

APRIL 16, 2024

Moreover, exchange rate fluctuations during the transition could disrupt supply chains, impacting the seamless flow of goods and services. To discuss the global services industry in Argentina, please contact Parul Jain ( parul.jain@everestgrp.com ) or Harshit Mittal ( harshit.mittal@everestgrp.com ).

Banking 64

Banking Government Jobbing Risk Management 64

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. indicating a promising future for immersive experience services across industries.

Service 59

Service Manufacturing Retail Insurance 59

Perficient Digital Transformation

OCTOBER 3, 2023

Physician blogs are a great way to get your physicians’ messages out to the public. Blog articles that include your physicians’ bylines and consumer-friendly, understandable language help position your team of physicians as thought-leaders in their fields of expertise.

Healthcare 52

Healthcare Sourcing Regulations Government 52

Perficient Digital Transformation

SEPTEMBER 26, 2023

But it’s a simple fact: Healthcare blogs provide significant opportunities to connect with your audience and drive conversions. If your healthcare organization doesn’t have an active healthcare blog, with articles written by your physicians, you’re missing out. Then write a blog article under the physician’s byline.

Healthcare 52

Healthcare Marketing Engineering Research 52

Jonajo Blog

AUGUST 4, 2023

One essential component of a successful website is a dedicated blog section. While some may view blogs as simple online journals or personal diaries, integrating a blog section into your company’s website can provide numerous advantages that significantly impact your brand, customer engagement, and overall business success.

Engineering 52

Engineering Marketing Research Service 52

Everest Group

MARCH 31, 2023

UBS’ takeover of longtime rival Credit Suisse in a rushed, deeply discounted deal has reverberations across the banking and financial services (BFS) IT services market and on service providers. Suppliers that only provide services to Credit Suisse are at risk of having their portfolio consolidated and moved to UBS.

Banking 52

Banking Marketing Service Insurance 52