Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

Hyland

FEBRUARY 16, 2022

... The post Tips to identify if managed services is right for your organization appeared first on The Hyland Blog.

Managed Services 52

Managed Services Management Service 52

Hyland

FEBRUARY 16, 2022

... The post Tips to identify if managed services is right for your organization appeared first on The Hyland Blog.

Managed Services 52

Managed Services Management Service 52

Auxis

JULY 27, 2021

Already advancing at a healthy pace, Amazon Web Services (AWS) cloud adoption has accelerated aggressively in the post-pandemic era as executives scramble to infuse their businesses with agility and flexibility.

Managed Services 94

Managed Services Management Service Flexibility 94

Everest Group

APRIL 13, 2023

Read on to learn about the rise of evergreen services. Over the last few years, device as a service (DaaS) and especially evergreen services (as a variation of DaaS) have emerged as an attractive option for enterprises to simultaneously tackle both Capex reduction and environmental sustainability commitments.

Service 52

Service Flexibility Customer Service Managed Services 52

TTEC

SEPTEMBER 10, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Managed Services 52

Managed Services Outsourcing Service Management 52

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. This blog explores the top three themes we believe make their mark in the sea of announcements, initiatives, and even unspoken priorities.

Right-Sizing 69

Right-Sizing Collaborations Service Marketing 69

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

https://www.hcmworks.com/blog

MARCH 2, 2021

When it comes to comparing the pros and cons of working with a managed service provider (MSP) or relying on an in-house program, there are numerous things to consider. First, it is important to keep in mind that there is no one-size-fits-all solution. Businesses are complex organizations with different priorities.

Managed Services 52

Managed Services Management Service 52

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. Bringing together HPE’s expertise in servers, storage, and edge computing with Juniper’s leadership in networking and security solutions can create a hybrid IT management powerhouse. Reach out to learn more on this topic.

Automation 64

Automation Marketing Flexibility Sales 64

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. The dawn of Web 2.0 brought dynamic and user-generated content. These factors significantly boosted the content ecosystem.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

JULY 26, 2022

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Understand These Seven Factors That Impact Pricing for Services | Blog.

Right-Sizing 105

Right-Sizing Advisory Service Managed Services 105

Zinnov

MARCH 26, 2024

As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1.

Automation 52

Automation Service Robotics Process Automation Advisory 52

Everest Group

FEBRUARY 21, 2022

Driven by the pandemic, SaaS Marketplaces are rising in popularity as a unified virtual storefront where various vendors can provide cloud-based product and service offerings. Learn more about the growth areas for service providers and the promising future outlook for SaaS marketplace solutions in this blog.

Service 52

Service Sales Government Software 52

https://www.hcmworks.com/blog

NOVEMBER 11, 2020

When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs. The initial premise was that procuring people, with specific skills and intellectual capital, was not unlike procuring any other needed resource.

Managed Services 94

Managed Services Management Reduced Costs Service 94

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. The official and ultimate goal of this blog post is to make you informed about the nuances (which can very well be called advanced tricks) that will help you save money when it comes to your IT help desk services.

Service 130

Service Right-Sizing Shared Services Engineering 130

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. Traditional wealth managers are no longer the only players offering wealth management services and products.

Management 52

Management Advisory Government Reduced Costs 52

Perficient Digital Transformation

JANUARY 23, 2023

Amazon OpenSearch Service By Dhaval Ghonge Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more.

Service 64

Service Analytics Out-Tasking Engineering 64

Everest Group

MARCH 23, 2022

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Let’s take a look at the potential impacts to CXM outsourcing and alternative locations for CXM services. Potential CXM services disruptions and alternate solutions.

Managed Services 52

Managed Services Outsourcing Management Service 52

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

IBM Services

JANUARY 26, 2024

Let’s draw a comparison between Hybrid Cloud Mesh and a typical service mesh to better understand the nuances of these essential components in the realm of modern enterprise connectivity. Before we delve into the comparison, let’s briefly revisit the concept of Hybrid Cloud Mesh and a typical service mesh.

Service 66

Service Engineering Automation Administrative 66

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Everest Group

SEPTEMBER 6, 2022

Platform engineering and product managers appear to offer a solution to some DevOps and Site Reliability Engineering (SRE) woes. But technology service providers need to morph to meet the changing requirements in this new environment. Enter product managers or owners. Impact on technology service providers.

Engineering 52

Engineering Management Out-Tasking Service 52

Everest Group

JANUARY 4, 2023

To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on. Below are two key shifts: Global service providers deploying a transformative approach (versus engaging in a rate war) propose productivity in a similar range.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 52

Collaborations Service Marketing Managed Services 52

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Everest Group

JUNE 17, 2022

Top IT Managed Security Services: MSS Providers The pandemic has accelerated the pace of digital transformation, specifically the rise in adoption of cloud, hybrid environments, and other emerging technologies. Market Insights™ Hosted Private Cloud Services – PEAK Matrix Assessment and Profiles Compendium. Our Thinking.

Management 52

Management Service Cybersecurity Research 52

Ivemsa

FEBRUARY 23, 2024

Although foreign manufacturers have benefited from Mexico shelter services for decades, many companies are entertaining the idea for the first time. Site Selection Services Industrial real estate is competitive as more foreign companies establish a presence in Mexico. Though the area along the U.S/Mexico

Service 52

Service Manufacturing Administrative Inventory Management 52

Everest Group

SEPTEMBER 29, 2021

With outsourcing activity again picking up after slowing when the pandemic hit, now is a good time to gain a better understanding of how providers price IT services. Contract terms and conditions : Service levels, service credits, and penalties can have a major impact on pricing without enterprise procurement realizing it.

Outsourcing 52

Outsourcing E-Commerce Service Advisory 52

IBM Services

APRIL 3, 2024

Data and AI are increasingly critical tools in how organizations are evolving their facilities management. Shared data allows occupants to make service requests and book rooms, right-size portfolios and increase the efficiency of lease administration, capital projects and more.

Facilities Management 71

Facilities Management Right-Sizing Flexibility Accounting 71

Max BPO

JULY 27, 2021

Then, optimize your cash flow with our unparalleled accounts receivable services. We are involved in providing our clients with the complete package of accounts receivable management solutions to boost their business capital. Proper management of receivable transactions through the accounting system. Professional services.

Accounting 52

Accounting Efficiency Service Time Savings 52

Offshore India Data Entry

AUGUST 2, 2023

In this post, we’ll walk you through how partnering with a skilled virtual assistant services provider can help you reclaim 10+ hours a week, increase productivity, scale operations seamlessly, and optimise growth. let us take a deep dive into the perks that you may get by hiring a virtual assistant from a BPO services company.

Service 52

Service BPO Data Entry Offshoring 52

Everest Group

JANUARY 17, 2023

As part of the engagement, we provided the following services to the client: Identified key strengths and development opportunities for the platform and provided short-term and long-term roadmap recommendations for prioritizing features. In this blog, we’ll focus on the application development capabilities. Collaborative development.

Research 52

Research Collaborations Sourcing Design 52

Capgemini

MAY 24, 2023

SAP RISE has the potential to impact ADM services profoundly. In this blog series, I’ll lay out just how much it can transform your ADM landscape – and detail all the benefits (and potential drawbacks) of utilizing SAP RISE within your ADM model. SAP RISE fits into application and infra management – and includes TAM services as well.

Service 52

Service Managed Services Out-Tasking Banking 52

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 72

Cybersecurity Analytics Managed Services Out-Tasking 72