The Global Small Business Blog
MAY 7, 2024
©iStock/Nuthawut Somsuk No firm is an island. Proof is in this article. Collaboration, joint ventures and quasi mergers are the keystones for expansion in an ever-evolving global economic landscape. Industry giants such as Disney, Ford, and Microsoft are charging ahead with a fresh strategy for global growth amidst the ongoing challenges in commerce.
V-Soft Consulting
MAY 7, 2024
In this rapidly advancing technological landscape, businesses must adopt the latest technology trends to remain at the forefront of the competition. Generative Artificial Intelligence, or Generative AI, is one of the most significant revolutions that is transforming the way businesses operate and optimizing their workflows. By integrating Generative AI (Gen AI) capabilities into collaborative chatbots, virtual assistants, and other business applications, organizations can reap the benefits of in
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Amzur
MAY 7, 2024
What if your ERP could do more than manage core functionalities like financials and inventory? NetSuite, for instance, is changing the game with cutting-edge artificial intelligence (AI) capabilities. NetSuite’s AI goes beyond basic automation. It empowers businesses with intelligent features like predictive analytics, AI-powered workflows, and advanced data visualization, helping you transform raw data into actionable insights that drive strategic decision-making and optimize operations.
IBM Services
MAY 7, 2024
Understanding how microservice applications works on Kubernetes is important in software development. In this article, we will discuss why observing microservice applications on Kubernetes is crucial and several metrics that you should focus on as part of your observability strategy. Why should you observe microservice health running on Kubernetes and what are the Kubernetes metrics you should monitor?
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Mattsen Kumar
MAY 7, 2024
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.
IBM Services
MAY 7, 2024
In the rapidly evolving digital landscape, we see that businesses are increasingly migrating to cloud services to enhance their operations, boost productivity and foster innovation. However, the process of transitioning clients to the cloud can often be intricate and time-intensive. To tackle this challenge head-on, IBM® offers clients access to a specialized Concierge Platinum Team, which is equipped with top-tier skills and expertise, to help expedite the cloud onboarding process and prov
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
IBM Services
MAY 7, 2024
Imagine that you are a talent acquisition manager at a large corporation, and you’re struggling to find suitable candidates for a critical role. Despite posting the description on multiple job boards, the résumés received are either unqualified or uninteresting. This results in wasted valuable time and resources on manual screening, causing frustration among hiring managers.
Working Solutions Outsourcing
MAY 7, 2024
In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience. On-Demand Virtual Customer Service emerges as a pivotal solution, offering significant cost savings, global 24/7 support, specialized skills without the overhead, and robust disaster recovery protocols.
SEBPO
MAY 7, 2024
AMO Podcast Total 0 0 0 0 SEBPO’s Todd Handy on Outsourcing Tips for Media Companies On a special edition of the AMO Podcast welcomes Todd Handy , the Chief Revenue Officer at SEBPO, a leading global outsourcing partner that serves the advertising, media, and technology industries. In this discussion , we dig into how companies should properly think about outsourcing, the scale, save, and succeed framework, how to overcome or avoid the common mistakes and fears in outsourcing, and why media comp
Perficient Digital Transformation
MAY 7, 2024
Providing feedback is essential for driving innovation, improving technical and behavioral skills, and strengthening team dynamics. The EAST methodology (Easy, Attractive, Social, Timely) offers a powerful framework for delivering feedback in a way that is more easily received and applied, which can help promote an environment of continuous growth. By applying these principles, individuals can overcome common challenges in feedback communication, transforming interactions into opportunities for
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Go4Customer
MAY 7, 2024
Amid the frenzy of the contemporary business world, where each decision has to be weighed carefully and every customer encounter is a fight for truth, call center outsourcing emerges as a knight in shining armor?an indispensable partner that helps one in the conquest of both operational efficiencies and customer satisfaction. However, overcoming the challenge of outsourcing provides more than ink on paper; it's a diplomatic.
Everest Group
MAY 7, 2024
Sustainability LEARN MORE ABOUT OUR SUSTAINABILITY TECHNOLOGY AND SERVICES
Go4Customer
MAY 7, 2024
Why is effective communication and exceptional customer service considered paramount to success in the fast-paced and highly competitive world of real estate? Who serves as the first point of contact for many prospective buyers, sellers, landlords, and tenants in the real estate industry? What vital role do call centers play in managing inquiries, providing information, scheduling appointments, and nurturing leads?
Mattsen Kumar
MAY 7, 2024
Inbound Call Center Metrics to Measure for Better Customer Service Inbound call center employees are front liners and the flagbearers of every organization. Being the first person of contact, they need to be informed, well-versed and accurate at all moments. It is indispensable to measure how fast, how accurate, and how supportive they are with the inbound customers.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Capgemini
MAY 7, 2024
How to accelerate EV battery manufacturing in gigafactories Leonel Leal May 8, 2024 Facebook Linkedin Learn how automotive companies can use technology to build a resilient and sustainable EV battery supply chain through gigafactories. The key to playing a decisive role in the growing electric vehicle market is producing enough batteries sustainably at a competitive cost, at scale, and at speed.
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