Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. In fact, by the time one finishes reading this blog, GAI likely handled hundreds or even thousands of queries and helped develop countless lines of content. In my lifetime, I’ve seen two demonstrations of technology that struck me as revolutionary.

Marketing 52

Marketing Streamline Operations Automation Efficiency 52

Everest Group

MARCH 21, 2023

Read more in my blog on Forbes The strategies large companies are already putting in place to address this dilemma are changing the marketplace dynamics. Here is an overview of what your company needs to understand about these strategies.

Engineering 52

Engineering Service Marketing 52

Everest Group

NOVEMBER 16, 2022

I’ve discussed in several recent blogs software-defined operating platforms , which cause a dynamic, much more intimate relationship between a company’s tech stack and operations. In this blog, I explain why it is important to understand the answer to this question. Read more in my blog on Forbes.

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Software 52

Everest Group

DECEMBER 12, 2022

Read more in my blog on Forbes. There is now a slowdown in consulting, particularly strategic consulting, and a slowdown in discretionary spending. Will that continue? Here is an overview of what I predict for the coming year.

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Service Marketing 52

Everest Group

FEBRUARY 8, 2022

Read more in my blog on Forbes. Many soon realize they have a portfolio of legacy applications that are just too expensive and too risky to move to the cloud. However, they have unrealistic expectations regarding the possibilities for those applications, and that leads to a dilemma in deciding how to handle them.

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Perficient Digital Transformation

JUNE 22, 2022

Subscribe to our weekly blog digest to get notifications when each part is published and drop comments below with any questions. In Part 2, we look at how to achieve continuous integration with two solutions.

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Management 75

Perficient Digital Transformation

SEPTEMBER 2, 2022

Subscribe to our weekly blog digest to get notifications when each part is published and drop comments below with any questions. There are many performance tools and with each tool there are multiple page speed metrics so it can be difficult to determine which to focus on.

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Sales Marketing Management 64

Everest Group

OCTOBER 11, 2022

Read more in my blog on Forbes. Or they make decisions quickly because action is necessary, but the decisions may not be good because there was not enough time to build consensus and alignment. This phenomenon can be particularly acute in a recession. Why are decisions hard to make under pressure?

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Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. We’ll investigate the implications of ChatGPT for the technology services industry in more detail in a follow-up blog. everestgrp.com , or ankit.gupta@everestgrp.com.

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Software Out-Tasking Service Government 52

Everest Group

MARCH 28, 2022

I shared my perspectives on various service provider firms many times over the years in blogs, especially at times of industry consolidation, or when new technologies and business models impact the market, as economic cycles ebb and flow, and as relationships and contracts change because of new expectations of the providers’ clients.

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Service Marketing 52

Everest Group

APRIL 13, 2023

Learn more about current pricing and tech services our recent blog, Demystifying Common Low Code Pricing Models and How to Choose the Right Platform. If your enterprise is interested in evergreen services, its pricing model, and price benchmarks across geographies, please email benchmarking@everestgrp.com.

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Service Customer Service Managed Services Flexibility 52

Perillion

JANUARY 6, 2023

Reading blogs is an easy way to become a better EHS leader.

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Management 87

Everest Group

NOVEMBER 3, 2022

In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. With the evolving technology landscape, real-time experience management, and explosion of data types, insurers are increasingly leveraging real-time insights to improve customer experience.

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Insurance Analytics Sourcing Efficiency 98

Everest Group

APRIL 21, 2023

Learn more about the SASE solution in this blog. Today’s cyber threats introduced by the rise in remote work have made securing data with traditional network and security measures like firewalls and virtual private networks (VPNs) increasingly challenging.

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Cybersecurity Service Flexibility Managed Services 52

Forrester Digital Transformation

SEPTEMBER 29, 2022

Holiday planning is already well underway, and now it’s all about executing on marketing plans, site adjustments, and other finishing touches online and in-store. Read our insights to help you prep for the 2022 season!

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Marketing Retail 130

Everest Group

DECEMBER 5, 2022

Read more in my blog on Forbes. Why do we at Everest Group believe it may be different for the looming recession we now face? Because there is a confluence of trends that are different from past recessions.

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Engineering Service 52

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run.

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Banking Service Automation Operational Costs 98

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 52

Marketing Automation Out-Tasking Co-Sourcing 52

Everest Group

NOVEMBER 1, 2022

Read more in my blog on Forbes. The long arc of digital transformation at this point is about ten years old, but it is not yet in a mature state. However, it led to companies building software-defined operating platforms, and those platforms drive significant change in how companies operate.

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Software Service 52

Everest Group

NOVEMBER 30, 2021

Read more in my blog on Forbes. Let’s look at the differences in aspects, including the cost to build, cost to maintain, cost of engineering and IT talent requirements, and need for retiring technical debt.

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Engineering Service 52

Everest Group

FEBRUARY 28, 2023

Read more in my blog on Forbes Consequently, the core versus non-core aspect of technology services is no longer a useful construct for selecting third-party service providers or vendors. That old model is changing.

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Service Management Software 52

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. Read on to learn about the healthcare provider trends coming and how service partners can help hospitals and health systems overcome the challenges in an economic downturn.

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Healthcare Outsourcing Analytics Outsourcing Operations 52

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave.

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Outsourcing Reduced Costs Analytics Impact Sourcing 78

Everest Group

FEBRUARY 14, 2022

My recent blog about the “ Legacy Technology Dilemma ” explained how and why companies have unrealistic expectations around managing their legacy systems and applications. Read more in my blog on Forbes. It’s easier to deal with the tactical choices (cost, price, and service levels).

Service 52

Service Management Outsourcing 52

Everest Group

SEPTEMBER 12, 2022

Read more in my blog on Forbes. And for good reason: companies realize they can achieve their objectives much quicker and more effectively than with the previous model of process-driven operations. This inevitably creates enormous change throughout an organization.

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Software 52

Everest Group

NOVEMBER 9, 2022

Read more in my blog on Forbes. Those commitments now are moving down in the organization to the different functional heads, including the CIO, for IT’s share of the responsibility for meeting the company’s commitments.

Government 52

Government Service 52

Everest Group

APRIL 26, 2023

Continue reading about the healthcare industry and the trends influencing decision-making by healthcare payers in our blog, The Recessionary Conundrum: What Lies Ahead for Healthcare Payers?

Healthcare 52

Healthcare Efficiency Design Service 52

Everest Group

APRIL 21, 2023

Learn about the evolving digital requirements for the insurance industry in the blog, Reinventing the P&C Insurance Claims Value-Chain: Moving to the Claims of the Future Vision. To discuss pension risk transfer further, please reach out to Akshay.pawar@everestgrp.com and Vigitesh.tewary@everestgrp.com.

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Insurance Administrative Service Marketing 52

Everest Group

JANUARY 17, 2022

Read more in my blog on Forbes. So why are so many companies consistently providing disappointing customer experiences? We at Everest Group looked at the way companies apply the technologies and found the reason for the disappointing experiences.

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Everest Group

SEPTEMBER 20, 2021

Read more in my blog on Forbes. Platforms cut across traditional organizational boundaries, incorporating many departmental functions, thus forcing a restructuring of process, organization, and technology. That creates a real challenge for organizations.

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Engineering Customer Service Automation Service 52

The Global Small Business Blog

DECEMBER 31, 2022

©iStock/Machacekcz "Wishing you a new year filled with joy, possibilities, good health, prosperity and a global mindset!" – Laurel J. Delaney.

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Everest Group

MAY 25, 2023

Cloud contract negotiation with Microsoft for Azure can be complex. By better understanding the cost reductions available at the contract and resource/functional levels, enterprises can maximize their return on investment. Read on to decipher the discounts and get the best cloud value from Azure. Connect with us to discuss contract negotiation.

Operational Costs 52

Operational Costs Service Marketing 52

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. Read more about low-code adoption in our blog, Selecting the Right Low-code Platform: An Enterprise Guide to Investment Decision Making. To discuss this topic, please reach out to kriti.gupta@everestgrp.com , and apoorva.a@everestgrp.com. everestgrp.com.

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Insurance Reduced Costs Banking Service 59

Everest Group

MAY 1, 2023

Hearing about the positive benefits firsthand from people with disabilities employed at the Bengaluru center left a lasting impression on the analysts who share their perspectives in this blog.

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Impact Sourcing Sourcing BPO Business Process Outsourcing 52

Everest Group

MARCH 24, 2023

Regulatory activity is heating up in the ESG space and will lead to corresponding technology implications for wealth managers’ IT estate, as previously discussed in our blog, New Sustainability and ESG Investment Regulations will Spur a Second Digitalization Wave in Wealth Management.

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Management Service Reduced Costs Advisory 52

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 52

Right-Sizing Sourcing Analytics Outsourcing 52

Everest Group

FEBRUARY 24, 2022

As I previously blogged, back in pre-COVID-19 pandemic times, companies experimented with changing to digital operating models and building digital platforms to drive competitive advantages in managing operations, especially in improving the customer experience and employee experience. Read more in my blog on Forbes.

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Marketing Management 59