Perficient Digital Transformation

JUNE 19, 2023

Generative artificial intelligence (AI) is on the news daily because it has huge ramifications for companies in all industries, but my eyes are glued to how it will affect automotive. The way I see it, there are two main categories for how generative AI will transform automotive: marketing and manufacturing.

Marketing 52

Marketing Out-Tasking Research Retail 52

Simplr

AUGUST 1, 2022

Once a polarizing technology, chatbots are increasingly gaining popularity among businesses and consumers alike. Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Chatbots are here to stay.

Sourcing 105

Sourcing Sales Customer Service Retail 105

3Pillar Global

APRIL 26, 2024

I’ve launched new pharmacy businesses, built patient check-in flows, and planned how to revamp payer ASO offerings. Start-ups and software focused companies held the edge recruiting that talent. Over the past 15 years I’ve led strategy and product work with leaders across health systems, payers, and pharmaceutical manufacturers.

Healthcare 52

Healthcare Robotics Process Automation Pharmaceuticals Engineering 52

Groove Technology

SEPTEMBER 21, 2021

With tech startups mushrooming like never before, industry experts predict there will be more than a million software companies in the world within the next 10 years. Outsourcing can be beneficial because it provides access to a broad pool of software engineering talent that would otherwise be inaccessible. solutions).

Offshoring 246

Offshoring Software Service E-Commerce 246

Anexa

NOVEMBER 7, 2021

Ecommerce exploded during the pandemic – online channels became the new normal of shopping and the saving grace for consumers. From groceries, personal care, and medications, to home improvement items, browsing took place online and packages piled up on doorsteps. Let’s break down some of these emerging consumer trends.

Customer Service 40

Customer Service Outsourcing Retail Service 40

Perficient Digital Transformation

JUNE 26, 2023

Closer Relationships Between OEMs and Consumers OEMs in the past had largely outsourced the consumer relationship to their dealerships, but they are realizing that is not working for them in today’s competitive and consumer-driven environment. Even more importantly, they’re expanding the lens to the whole life of the consumer.

Sales 52

Sales Retail Manufacturing Service 52

Simplr

FEBRUARY 21, 2022

In late 2020, Simplr commissioned a consumer ecommerce study to understand shoppers’ expectations, attitudes, and behaviors related to the upcoming holiday season. What this tells us is that consumers aren’t very forgiving of brands and retailers’ CX transgressions, and they are more likely than not to make their frustrations known.

Retail 52

Retail Customer Service Research Service 52

Perficient Digital Transformation

JANUARY 16, 2024

Even the healthcare industry, which has long enjoyed some of the highest trust ratings among the public, has also seen a drop in consumer confidence. Today’s consumers are looking at everything with a critical eye. You will have to take the time to earn and keep consumers’ trust.

Healthcare 52

Healthcare Jobbing Retail Insurance 52

Raya Contact Center

FEBRUARY 17, 2022

If you give each customer the exact experience they crave, then they have no choice but to keep choosing your brand every day. You may feel that starting a CX personalization strategy can be daunting, and it can be if you don’t know where to start. How about personalization you ask? Well, the numbers don’t lie.

E-Commerce 52

E-Commerce Retail Analytics Research 52

Perficient Digital Transformation

NOVEMBER 10, 2021

Throughout this past year, leading industry analyst firms have included Perficient in reports spanning a variety of topics and technologies. We believe these reports showcase how Perficient comes to the table with innovative and strategic thinking around the most timely topics. Elevate Health, Digitally.

Healthcare 78

Healthcare Robotics Process Automation Government Automation 78

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Simplr

AUGUST 31, 2022

The youngest consumers provide insight on what the NOW Customer seeks from brands: speed, trust, and authenticity. It’s time we opened our arms to welcome this new generation. They’ll be our best and biggest customers in just a few years. It’s 2021 and Generation Z already makes up 40% of the consumers in North America.

Marketing 97

Marketing Co-Sourcing Customer Service Retail 97

Magellan Solutions

MAY 19, 2023

These obstacles can lead to a loss of resources and time. By improving their operations, businesses can increase their bottom line. It can also improve the business’ competitive edge in the market. Businesses can be more flexible and adaptable to changes and shifting customer needs. Errors can impact business profits.

BPO 52

BPO Outsourcing Management Out-Tasking 52

Planergy Software

AUGUST 25, 2022

We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. Cristian Maradiaga.

Finance 52

Finance Robotics Process Automation Out-Tasking Banking 52

NoonDalton

SEPTEMBER 29, 2021

An outsourcing partner – in many cases – can make or break your business. The right outsourcing provider can help you save money and resources while keeping your customers happy. But, finding an outsourcing provider that can flawlessly bridge the cultural barrier is something else entirely. It’s a win-win. .

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Balbelforce

MARCH 9, 2022

Over the past few years, cloud computing has exploded across all industries. How can the cloud improve customer experience? In general terms, the “cloud” refers to the concept of storing information in remote servers, which can be instantly accessed via the Internet. How can the cloud improve customer experience?

E-Commerce 52

E-Commerce Call Center Software Retail 52

TTEC

MARCH 8, 2022

I'm Liz Glagowski and today I'm here with the staff of the Customer Strategist Journal to talk about our upcoming issue, which is published on March 10. If you're not yet subscribed, please check out customerstrategistjournal.com to sign up for free and make sure you're signed up to get it in your inbox by March 10th.

Right-Sizing 52

Right-Sizing Banking Research Retail 52

Magellan Solutions

JULY 15, 2021

As you can gather, there’s not much you can convert if you don’t have a lot of leads to call. . So, you have to ensure that you can generate high quality leads to guarantee a better appointment rate. Outsourcing companies offer this since you can have a fixed monthly pricing. Challenges.

Call Center 40

Call Center Sales BPO Outsourcing 40

Groove Technology

JANUARY 9, 2023

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. MuleSoft’s Anypoint Platform can help businesses integrate and manage data from various systems, including IoT devices.

Retail 130

Retail Inventory Management Sourcing Sales 130

Magellan Solutions

JULY 8, 2021

Pay Per Sale Telemarketing also known as pay for performance sales outsourcing is a popular service among small to midsize businesses, especially in the retail and eCommerce industry. An Insider Insight on Pay Per Sale Telemarketing. And they can also cross-sell to improve agent productivity. Direct Sales.

Sales 52

Sales Customer Service BPO Call Center 52

Groove Technology

FEBRUARY 9, 2023

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.

Retail 130

Retail Sales Sourcing Cybersecurity 130

Perficient Digital Transformation

MARCH 5, 2024

Here is a collection of those hot topics, trends and strategic insights that we’re bringing to our clients and partners to ready them for success in the coming months. Learn more about what’s top of mind for experts in Content, Audience Insights, SEO, Paid Media and Digital Marketing Strategy below.

Marketing 52

Marketing Out-Tasking Sales Engineering 52

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Consumers will always want better prices, selection, and convenience. Ultimately, an omnichannel strategy can help drive increased sales and revenue. Sales channels.

Retail 52

Retail E-Commerce Sales Inventory Management 52

Planergy Software

FEBRUARY 23, 2023

Clients and results More Customers We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. How AP can improve relationships with your key suppliers. How AP can improve relationships with your key suppliers.

Banking 52

Banking Accounting Finance Automation 52

Transperfect

AUGUST 13, 2021

Head of TransPerfect’s TransCEND Virtual Data Room Solutions Group, John Beeman , sat down with Chris Petrossian , Co-Head of Consumer for Lincoln International , to discuss Chris’s view on the mergers and acquisitions (M&A) markets today, COVID-19’s impact, taxes, and what he expects going forward. Chris: I have two roles at Lincoln.

Co-Sourcing 62

Co-Sourcing Retail Marketing Manufacturing 62

Blue Ocean

MARCH 31, 2021

Industries deemed more essential to living and working in the confines of your home are naturally the ones who have seen increased volume. Sectors like online grocery and retail, networking and cybersecurity, and healthcare have all seen significant growth throughout the pandemic. Arrival Patterns.

Sales 52

Sales Cybersecurity Customer Service Retail 52

Globalization Partners

DECEMBER 30, 2021

Because of the benefits of global growth , you might have been thinking about how to expand your Netherlands-based company internationally. If you plan to take your company to international markets, you’ll want to consider the current state of your company, how growth could benefit you, and the best countries for growth.

Payroll 98

Payroll Research Marketing Government 98

Magellan Solutions

NOVEMBER 8, 2019

To ensure you’re not falling behind, you need to keep an eye with the latest e-commerce trends, as most of them are already changing the world of online retailing. Keeping up with these trends will make your life easier, and will significantly boost your company’s revenues in the long run. by 2021.

E-Commerce 40

E-Commerce Retail Out-Tasking Engineering 40

Microsourcing

APRIL 9, 2024

Few sectors ride the economic roller-coaster quite like the retail industry. retail volumes will decline at a low-single-digit rate in 2024, particularly in discretionary categories 1. retail volumes will decline at a low-single-digit rate in 2024, particularly in discretionary categories 1.

Retail 52

Retail MicroSourcing Outsourcing Offshoring 52

TMS

FEBRUARY 28, 2023

The question is — how do you do it? A classic example of a piecemeal MVP is Groupon – an American marketplace that connects customers with local retailers, travel agencies, grocers, etc. Second, it relieves customers of a major problem without exceeding your budget. And this will help you cement your way to an excellent product.

Out-Tasking 52

Out-Tasking Design Marketing Sourcing 52

Pure Moderation

JANUARY 23, 2021

Data is a highly valuable resource and just like other resources, such as time, money, and people, the success of your organization depends on how you organize, manage, and apply that resource. Most companies that outsource data entry work are from the medical, financial, retail, legal, and media sectors.

Data Entry 52

Data Entry Outsourcing Service Reduced Costs 52

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. On November 30, many of you joined our LinkedIn Live entitled How AR Teams Use Research to Support Sales and Position for Competitiveness. You can watch the event here.

Research 52

Research Sales Cybersecurity Retail 52

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. On November 30, many of you joined our LinkedIn Live entitled How AR Teams Use Research to Support Sales and Position for Competitiveness. You can watch the event here.

Research 52

Research Sales Cybersecurity Retail 52

Planergy Software

OCTOBER 6, 2022

We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. Cristian Maradiaga.

Automation 52

Automation Finance Human Resources Reduced Costs 52

Capgemini

MARCH 13, 2024

How to succeed with ambitious process optimization efforts Thierry Kahane & Jan-Malte Praedel Mar 13, 2024 Facebook Linkedin Significant benefits such as tapping into additional sources of revenue, unlocking millions in savings, and enhancing cash flows are achievable through optimizing major business processes.

Engineering 52

Engineering Government Pharmaceuticals Streamline Operations 52