Blue Ocean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !

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SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. You can stay competitive and focused on your core business activities when you tap into the specialized expertise of an outsourced data solutions team.

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Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. It’s a winning strategy that boosts efficiency while preserving your brand identity and organizational culture. In this article, we explore why customer service outsourcing to Mexico through Intugo’s unique business model is more than just a smart move—it’s a transformational one.

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The Global Small Business Blog

JANUARY 30, 2024

©iStock/mnbb Exports play an important role in the global economy, serving as a catalyst for economic growth, job creation, and international cooperation. Thanks to the evolution of international trade, the effects of globalization, and progress in technology, global trade has increased by around 300% over the last 20 years. And using data obtained from the World Bank, you can see the world's top exporters by country and their top exports, such as petroleum, cars, and medication.

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Banking Jobbing 212

Speaker: Joe Sharpe and James Carlson

In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.

Payroll

Infosys Consulting

JANUARY 31, 2024

Co-authored by Hassan Shuman Introduction In the rapidly evolving landscape of technology, where innovation is the heartbeat of progress, the cloud transformation journey has emerged as a critical undertaking for businesses striving to remain competitive and agile. This point of view seeks to illuminate the intricate path of cloud transformation, drawing from real-world statistics, addressing prominent roadblocks, and presenting practical strategies for surmounting these obstacles.

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Collaborations Regulations Engineering Service 95

Intelligent Sourcing

FEBRUARY 1, 2024

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s always fascinating to learn from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development and what we can expect in the near future. The IBA […] The post Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev appeared first on Intelligent Sourcing.

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Sourcing 111

The Global Small Business Blog

FEBRUARY 1, 2024

©iStock/Galeanu Mihai According to the International Monetary Fund (IMF), global growth is stronger than expected and will be 3.1% in 2024, the same as in 2023, as the US and emerging economies have shown resilience to previous crises, with strong consumption driving the growth. The IMF has increased its previous forecast by 0.2%, in its latest World Economic Outlook report, factoring in upgrades for China, the United States, and large developing economies.

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AS White Global

JANUARY 28, 2024

Our ASW Family in the Philippines, Malaysia, and Vietnam rocked the night away and turned back the clock in style during their respective Year-End Parties. It marked the perfect blend of celebration for our hardworking, dedicated teams and well-deserved recognition for our outstanding employees. Everyone had a great time enjoying the food and the fun games, cheering on during the raffle draws, and dancing along to the entertainment numbers.

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Service 105

V-Soft Consulting

JANUARY 31, 2024

Customers expect seamless experiences. The MuleSoft and Salesforce integration bridges the gap between your internal and external systems, allowing businesses to provide seamless, scalable, and well-integrated experiences. MuleSoft has been a Salesforce partner for the past two years, allowing businesses to improve system performance and operational efficiency.

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Efficiency 105

Perficient Digital Transformation

JANUARY 29, 2024

We like being lied to. If you don’t believe that, then you’re not being honest with yourself! In this article I’ll cover some of the common self-deceptions, biases, and societal pleasantries we entertain. Then, I’ll cover why transparency, even when uncomfortable, is always the better option. Self-Deception: We Lie to Ourselves From ancient society working out tedious and sometimes harmful ways to look more attractive, to the carefully curated social media accounts and “virtue signaling” of toda

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Accounting Management Marketing Efficiency 102

Advertiser: Paycor

Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.

The Global Small Business Blog

FEBRUARY 2, 2024

©iStock/LewisTsePuiLung A Hong Kong court on recently ordered the liquidation of Evergrande, the heavily indebted Chinese property giant. The decision comes two years after the company defaulted, setting off a financial crisis at other developers and adding to the challenges facing the world’s second-largest economy. The company’s dissolution raises questions about fairness for overseas creditors — which could have wider implications for foreign businesses operating in China.

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Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.

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IBM Services

FEBRUARY 1, 2024

Ever since the COVID-19 pandemic, cash usage has been decreasing worldwide and digital payments based on cryptocurrencies or legacy digital payment systems have prevailed. As a result, new forms of centrally managed digital currencies are emerging alongside cryptocurrencies like Bitcoin, the notorious volatility of which has challenged their acceptance worldwide.

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Banking Retail Regulations Research 97

Perficient Digital Transformation

JANUARY 31, 2024

Computer Science, Data Science, Journey Science. Computer Science: The Here and Now In the beginning, Computer Science was abstract. The theoretical concepts of Boole, Turing, Babbage, and Lovelace quickly gave way to real-life innovations. Their focus was ambitious but simple: Change the world by making our lives more efficient and less error-prone, relying on machines to do repetitive tasks humans were less suited to.

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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

Healthcare

Amzur

JANUARY 31, 2024

Introduction As technology continues to advance at a rapid pace, businesses across the globe are constantly seeking innovative solutions to streamline their operations and stay ahead of the competition. In the world of Enterprise Resource Planning (ERP), it is no news that NetSuite has established itself as a leading provider, consistently delivering cutting-edge features and functionalities and empowering organizations to thrive.

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Everest Group

JANUARY 31, 2024

conference GSA’S SUSTAINABLE SOURCING SYMPOSIUM January 31, 2024 The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024. David Rickard, Partner at Everest Group, will be doing the opening keynote, sharing insights from our Key Issues 2024 study. David will delve into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024.

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Sourcing Outsourcing Service 64

IBM Services

FEBRUARY 2, 2024

There are many reasons to move to a managed DNS platform, but they all revolve around a central theme. Once you reach a critical mass of traffic and start getting concerned about the performance and reliability of what you’re delivering, it’s time to consider a managed DNS solution. There are several well-known options out there, and to a newcomer they can appear relatively similar at first.

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Perficient Digital Transformation

FEBRUARY 2, 2024

In today’s digital age, businesses are always looking for new, creative ways to communicate with their clients, partners, and staff Salesforce Experience Cloud is one potent tool that has become very popular. With the help of this innovative platform, businesses can build vibrant, interesting, and useful online communities that promote deeper relationships and productive interactions.

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Administrative Right-Sizing Call Center Collaborations 59

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.

The Hackett Group

JANUARY 30, 2024

The Hackett Group, Inc. (NASDAQ: HCKT) today announced that it will release financial results for the fourth quarter ended December 29, 2023 on Tuesday, February 20, 2024 after the close of regular market hours. Following the release, senior management will discuss fourth quarter results in a conference call at 5:00 P.M. ET. The number for the conference call is (800) 593-0486, [Passcode: Fourth Quarter].

Marketing 59

Marketing Management 59

Magellan Solutions

FEBRUARY 2, 2024

Invoice data entry services are vital for any business. However, it’s also a major pain point—especially when done manually. Don’t be shocked if there are repetitive data entries, incorrect dates, and other missing information. The end result? Delayed payments, strained supplier relationships, and operational inefficiencies. It’s no surprise, given over 60% of enterprises struggle with capturing and processing their invoice data—wasting up to 9 days per month on repetitive man

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Data Entry Accounting Efficiency Service 52

IBM Services

FEBRUARY 2, 2024

There’s a moment in the life of most enterprises where the connection between Domain Name System (DNS) and revenue comes into greater focus. It’s the moment when businesses discover that delivering high-quality applications, services and content requires more attention to the quality of DNS connections. For most businesses, this is also the moment when they discover that the free DNS services offered by domain registrars or DIY systems they’ve been using are no longer fit for p

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Perficient Digital Transformation

FEBRUARY 1, 2024

SCOPE is only a few weeks away! The conference will take place on February 11-14, 2024, in Orlando, Florida. Still not registered? Click here ! The SCOPE (Summit for Clinical Ops Executives) conference is a premier event in the field of clinical operations, providing a comprehensive platform for professionals to explore the latest trends and innovations in clinical research.

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Healthcare Research Out-Tasking Regulations 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Paysquare

FEBRUARY 2, 2024

Running a company is a very complicated task. The main task a businessman has to do is to keep the company’s employees on good terms with the company. Employees are the backbone of any company running smoothly, and that is why there’s nowhere to go if they are ignored. Simply giving up on all the demands of employees will not bring any profit to the company.

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Payroll Outsourcing Regulations Risk Management 52

Intugo

FEBRUARY 1, 2024

Is a BPO Call Center Right for Your Business? Explore Now for Improved Customer Support! When overwhelmed by customer support teams, scalability issues and the constant struggle to maintain operational efficiency become common hurdles for call centers. The question arises: How can businesses address these challenges effectively? In this article, we will discuss the common issues faced in customer support and introduce the transformative potential of BPO (Business Process Outsourcing) call center

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Call Center Customer Support BPO Outsourcing 52

IBM Services

FEBRUARY 2, 2024

Almost a year ago, IBM encountered a data validation issue during one of our time-sensitive mergers and acquisitions data flows. We faced several challenges as we worked to resolve the issue, including troubleshooting, identifying the problem, fixing the data flow, making changes to downstream data pipelines and performing an ad hoc run of an automated workflow.

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Perficient Digital Transformation

FEBRUARY 2, 2024

The Setting Imagine a solitary walk in a crowded park in the middle of downtown. Walking down the main path, one can hear joggers bounding past one’s left, a couple laughing to one’s right, a street musician playing the violin over one’s shoulder, and a group of children laughing at the playground somewhere off and to the left. As one walks deeper into the park, the number of conversations grows, and the amount of discernable words shrinks to zero.

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Advertiser: Paycor

Making effective hiring decisions can be challenging, but with a standardized evaluation process, you can improve your chances of finding the ideal candidate every time. Discover the benefits of using interview scorecards to assess and compare candidates, ensuring fair and consistent evaluations. Our free interview scorecard template allows you to customize criteria and track candidate progress, helping you make informed hiring decisions.

Paysquare

FEBRUARY 2, 2024

Technology is getting improved to a great extent day by day. Going along with this technology is the need of time but cannot be achieved that easily in a lot of fields. Adopting technology is specifically very difficult in the industrial and business fields. This is because changes keep emerging almost every day, and adopting them takes much more time.

Payroll 52

Payroll Outsourcing Regulations Out-Tasking 52

Everest Group

FEBRUARY 1, 2024

LINKEDIN LIVE Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024. Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns.

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Sourcing Marketing Outsourcing 52

IBM Services

JANUARY 29, 2024

Business continuity and disaster recovery plans are risk management strategies that businesses rely on to prepare for unexpected incidents. While the terms are closely related, there are some key differences worth considering when choosing which is right for you: Business continuity plan (BCP): A BCP is a detailed plan that outlines the steps an organization will take to return to normal business functions in the event of a disaster.

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Perficient Digital Transformation

FEBRUARY 2, 2024

In discussions with financial services executives, Perficient consultants consistently explore the extension of the submission deadline for resolution plans among certain large financial institutions with assets exceeding $250 billion. Moving forward, these institutions will need to submit their resolution plans by March 31, 2025. Our Expertise Perficient launched its Risk and Regulatory CoE in October 2023 to proactively address compliance issues.

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Banking Software Service 52

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It’s a never-ending tightrope act, trying to find the balance between creating benefits offerings that adapt to the uniqueness of your people, managing your own time and resources, and maintaining the organization’s bottom line. And the ever-changing policies and laws can make cultivating a competitive employee benefits strategy feel impossible. Whether you’re concerned about adapting to new pay transparency laws, managing global benefits packages, return-to-office mandates, or 401(k) and retire

Management