Sat.Jan 27, 2024 - Fri.Feb 02, 2024

article thumbnail

Calculating Contact Center Outsourcing Costs: Insights You Need Right Now

Blue Ocean

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !

article thumbnail

Cracking the Code: How Outsourcing Transforms Data Solutions

SEBPO

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. You can stay competitive and focused on your core business activities when you tap into the specialized expertise of an outsourced data solutions team.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Outsourcing Customer Service to Mexico is a Game-Changer?

Intugo

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. It’s a winning strategy that boosts efficiency while preserving your brand identity and organizational culture. In this article, we explore why customer service outsourcing to Mexico through Intugo’s unique business model is more than just a smart move—it’s a transformational one.

article thumbnail

The Largest Exporters in the World

The Global Small Business Blog

©iStock/mnbb Exports play an important role in the global economy, serving as a catalyst for economic growth, job creation, and international cooperation. Thanks to the evolution of international trade, the effects of globalization, and progress in technology, global trade has increased by around 300% over the last 20 years. And using data obtained from the World Bank, you can see the world's top exporters by country and their top exports, such as petroleum, cars, and medication.

Banking 204
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Navigating Cloud Transformation Challenges: I’ve Started, So I’ll Finish

Infosys Consulting

Co-authored by Hassan Shuman Introduction In the rapidly evolving landscape of technology, where innovation is the heartbeat of progress, the cloud transformation journey has emerged as a critical undertaking for businesses striving to remain competitive and agile. This point of view seeks to illuminate the intricate path of cloud transformation, drawing from real-world statistics, addressing prominent roadblocks, and presenting practical strategies for surmounting these obstacles.

article thumbnail

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

Intelligent Sourcing

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s always fascinating to learn from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development and what we can expect in the near future. The IBA […] The post Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev appeared first on Intelligent Sourcing.

Sourcing 111

More Trending

article thumbnail

Global Growth Stronger Than Expected in 2024

The Global Small Business Blog

©iStock/Galeanu Mihai According to the International Monetary Fund (IMF), global growth is stronger than expected and will be 3.1% in 2024, the same as in 2023, as the US and emerging economies have shown resilience to previous crises, with strong consumption driving the growth. The IMF has increased its previous forecast by 0.2%, in its latest World Economic Outlook report, factoring in upgrades for China, the United States, and large developing economies.

251
251
article thumbnail

Build Scalable and Reliable Node.js Apps with Ease: Introducing NestJS

Perficient Digital Transformation

If you’re interested in learning a robust, efficient, and scalable enterprise-level server-side framework, you’ve landed on the right blog ! We’ll start with a quick introduction, and in this post and the ones to follow, we’ll dive straight into the practical part. Together, we’ll build an application that covers various Nest JS fundamental and advanced topics, such as Services, Controllers, Modules, Repository, Pipes, Dependency Injection, and database connectivi

Sourcing 105
article thumbnail

Milestones, Merriment, & Memories: Celebrating Success at ASW’s Year-End Parties

AS White Global

Our ASW Family in the Philippines, Malaysia, and Vietnam rocked the night away and turned back the clock in style during their respective Year-End Parties. It marked the perfect blend of celebration for our hardworking, dedicated teams and well-deserved recognition for our outstanding employees. Everyone had a great time enjoying the food and the fun games, cheering on during the raffle draws, and dancing along to the entertainment numbers.

Service 105
article thumbnail

Empowering Your Enterprise: Harnessing the Power of MuleSoft and Salesforce Integration

V-Soft Consulting

Customers expect seamless experiences. The MuleSoft and Salesforce integration bridges the gap between your internal and external systems, allowing businesses to provide seamless, scalable, and well-integrated experiences. MuleSoft has been a Salesforce partner for the past two years, allowing businesses to improve system performance and operational efficiency.

article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

What's Next For Evergrande's Creditors and What Their Collapse Means for Global Business

The Global Small Business Blog

©iStock/LewisTsePuiLung A Hong Kong court on recently ordered the liquidation of Evergrande, the heavily indebted Chinese property giant. The decision comes two years after the company defaulted, setting off a financial crisis at other developers and adding to the challenges facing the world’s second-largest economy. The company’s dissolution raises questions about fairness for overseas creditors — which could have wider implications for foreign businesses operating in China.

240
240
article thumbnail

The Lies We Tell Ourselves – Why Transparency is Key

Perficient Digital Transformation

We like being lied to. If you don’t believe that, then you’re not being honest with yourself! In this article I’ll cover some of the common self-deceptions, biases, and societal pleasantries we entertain. Then, I’ll cover why transparency, even when uncomfortable, is always the better option. Self-Deception: We Lie to Ourselves From ancient society working out tedious and sometimes harmful ways to look more attractive, to the carefully curated social media accounts and “virtue signaling” of toda

article thumbnail

Forging a framework for central bank digital currencies and tokenization of other financial assets

IBM Services

Ever since the COVID-19 pandemic, cash usage has been decreasing worldwide and digital payments based on cryptocurrencies or legacy digital payment systems have prevailed. As a result, new forms of centrally managed digital currencies are emerging alongside cryptocurrencies like Bitcoin, the notorious volatility of which has challenged their acceptance worldwide.

Banking 98
article thumbnail

Evolutionary Journeys in BPO Excellence: A Dialogue with Magellan Solutions’ Visionary

Magellan Solutions

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.

BPO 98
article thumbnail

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

article thumbnail

GSA’S Sustainable Sourcing Symposium | Conference

Everest Group

conference GSA’S SUSTAINABLE SOURCING SYMPOSIUM January 31, 2024 The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024. David Rickard, Partner at Everest Group, will be doing the opening keynote, sharing insights from our Key Issues 2024 study. David will delve into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024.

article thumbnail

Journey Science : How Journey Science is Transforming Data Science and Customer Experience

Perficient Digital Transformation

Computer Science, Data Science, Journey Science. Computer Science: The Here and Now In the beginning, Computer Science was abstract. The theoretical concepts of Boole, Turing, Babbage, and Lovelace quickly gave way to real-life innovations. Their focus was ambitious but simple: Change the world by making our lives more efficient and less error-prone, relying on machines to do repetitive tasks humans were less suited to.

Retail 98
article thumbnail

4 questions to consider when you’re selecting an external DNS provider

IBM Services

There are many reasons to move to a managed DNS platform, but they all revolve around a central theme. Once you reach a critical mass of traffic and start getting concerned about the performance and reliability of what you’re delivering, it’s time to consider a managed DNS solution. There are several well-known options out there, and to a newcomer they can appear relatively similar at first.

article thumbnail

The Hackett Group, Inc. invites you to participate in the 2023 Fourth Quarter Earnings Conference Call on Tuesday, February 20, 2024

The Hackett Group

The Hackett Group, Inc. (NASDAQ: HCKT) today announced that it will release financial results for the fourth quarter ended December 29, 2023 on Tuesday, February 20, 2024 after the close of regular market hours. Following the release, senior management will discuss fourth quarter results in a conference call at 5:00 P.M. ET. The number for the conference call is (800) 593-0486, [Passcode: Fourth Quarter].

article thumbnail

Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

article thumbnail

Efficient Invoice Data Entry Services for Error Free Accounting

Magellan Solutions

Invoice data entry services are vital for any business. However, it’s also a major pain point—especially when done manually. Don’t be shocked if there are repetitive data entries, incorrect dates, and other missing information. The end result? Delayed payments, strained supplier relationships, and operational inefficiencies. It’s no surprise, given over 60% of enterprises struggle with capturing and processing their invoice data—wasting up to 9 days per month on repetitive man

article thumbnail

How to add ‘Chat Session’ to the Experience site page

Perficient Digital Transformation

In today’s digital age, businesses are always looking for new, creative ways to communicate with their clients, partners, and staff Salesforce Experience Cloud is one potent tool that has become very popular. With the help of this innovative platform, businesses can build vibrant, interesting, and useful online communities that promote deeper relationships and productive interactions.

article thumbnail

Is premium DNS worth it?

IBM Services

There’s a moment in the life of most enterprises where the connection between Domain Name System (DNS) and revenue comes into greater focus. It’s the moment when businesses discover that delivering high-quality applications, services and content requires more attention to the quality of DNS connections. For most businesses, this is also the moment when they discover that the free DNS services offered by domain registrars or DIY systems they’ve been using are no longer fit for p

article thumbnail

How Payroll Outsourcing Will Solve All Your Employee Grievances in the Energy Sector?

Paysquare

Running a company is a very complicated task. The main task a businessman has to do is to keep the company’s employees on good terms with the company. Employees are the backbone of any company running smoothly, and that is why there’s nowhere to go if they are ignored. Simply giving up on all the demands of employees will not bring any profit to the company.

Payroll 52
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Is a BPO Call Center Right for Your Business? Explore Now for Improved Customer Support!

Intugo

Is a BPO Call Center Right for Your Business? Explore Now for Improved Customer Support! When overwhelmed by customer support teams, scalability issues and the constant struggle to maintain operational efficiency become common hurdles for call centers. The question arises: How can businesses address these challenges effectively? In this article, we will discuss the common issues faced in customer support and introduce the transformative potential of BPO (Business Process Outsourcing) call center

article thumbnail

Connect with Us at SCOPE 2024!

Perficient Digital Transformation

SCOPE is only a few weeks away! The conference will take place on February 11-14, 2024, in Orlando, Florida. Still not registered? Click here ! The SCOPE (Summit for Clinical Ops Executives) conference is a premier event in the field of clinical operations, providing a comprehensive platform for professionals to explore the latest trends and innovations in clinical research.

article thumbnail

IBM Databand: Self-learning for anomaly detection

IBM Services

Almost a year ago, IBM encountered a data validation issue during one of our time-sensitive mergers and acquisitions data flows. We faced several challenges as we worked to resolve the issue, including troubleshooting, identifying the problem, fixing the data flow, making changes to downstream data pipelines and performing an ad hoc run of an automated workflow.

article thumbnail

How to Streamline Payroll in Multiple Tech Offices?

Paysquare

Technology is getting improved to a great extent day by day. Going along with this technology is the need of time but cannot be achieved that easily in a lot of fields. Adopting technology is specifically very difficult in the industrial and business fields. This is because changes keep emerging almost every day, and adopting them takes much more time.

Payroll 52
article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success | LinkedIn Live

Everest Group

LINKEDIN LIVE Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024. Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns.

article thumbnail

The Foundation of Generative AI: The Imperative of Clean Data

Perficient Digital Transformation

The Setting Imagine a solitary walk in a crowded park in the middle of downtown. Walking down the main path, one can hear joggers bounding past one’s left, a couple laughing to one’s right, a street musician playing the violin over one’s shoulder, and a group of children laughing at the playground somewhere off and to the left. As one walks deeper into the park, the number of conversations grows, and the amount of discernable words shrinks to zero.

article thumbnail

Top concerns industry leaders have about cyberattacks in 2024 and beyond

IBM Services

Cyberattacks are becoming increasingly sophisticated. Read about the concerns that industry leaders have for the future and three approaches organizations can take to build up their defenses. Cyber workforce shortage There are over four million unfilled cybersecurity jobs in the world today. Filling these vacancies has become a security imperative, and several global compliance mandates have been established to tackle the issue.

article thumbnail

The Roadmap to Becoming a Designer: Fundamentals, AI, and Emerging Trends

Unosquare

Becoming a masterful designer is a quest that unfolds on two parallel tracks. On one path, we have the timeless fundamentals—the sturdy pillars of design that have stood the test of time, ensuring usability, clarity, and aesthetics. On the other path, we find the ever-evolving landscape of emerging design trends and cutting-edge technologies like AI, VR, and hyper-personalization.

Design 52
article thumbnail

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.