Blue Ocean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !

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SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. You can stay competitive and focused on your core business activities when you tap into the specialized expertise of an outsourced data solutions team.

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Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. It’s a winning strategy that boosts efficiency while preserving your brand identity and organizational culture. In this article, we explore why customer service outsourcing to Mexico through Intugo’s unique business model is more than just a smart move—it’s a transformational one.

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The Global Small Business Blog

JANUARY 30, 2024

©iStock/mnbb Exports play an important role in the global economy, serving as a catalyst for economic growth, job creation, and international cooperation. Thanks to the evolution of international trade, the effects of globalization, and progress in technology, global trade has increased by around 300% over the last 20 years. And using data obtained from the World Bank, you can see the world's top exporters by country and their top exports, such as petroleum, cars, and medication.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Infosys Consulting

JANUARY 31, 2024

Co-authored by Hassan Shuman Introduction In the rapidly evolving landscape of technology, where innovation is the heartbeat of progress, the cloud transformation journey has emerged as a critical undertaking for businesses striving to remain competitive and agile. This point of view seeks to illuminate the intricate path of cloud transformation, drawing from real-world statistics, addressing prominent roadblocks, and presenting practical strategies for surmounting these obstacles.

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Intelligent Sourcing

FEBRUARY 1, 2024

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s always fascinating to learn from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development and what we can expect in the near future. The IBA […] The post Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev appeared first on Intelligent Sourcing.

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The Global Small Business Blog

FEBRUARY 1, 2024

©iStock/Galeanu Mihai According to the International Monetary Fund (IMF), global growth is stronger than expected and will be 3.1% in 2024, the same as in 2023, as the US and emerging economies have shown resilience to previous crises, with strong consumption driving the growth. The IMF has increased its previous forecast by 0.2%, in its latest World Economic Outlook report, factoring in upgrades for China, the United States, and large developing economies.

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AS White Global

JANUARY 28, 2024

Our ASW Family in the Philippines, Malaysia, and Vietnam rocked the night away and turned back the clock in style during their respective Year-End Parties. It marked the perfect blend of celebration for our hardworking, dedicated teams and well-deserved recognition for our outstanding employees. Everyone had a great time enjoying the food and the fun games, cheering on during the raffle draws, and dancing along to the entertainment numbers.

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Service 105

V-Soft Consulting

JANUARY 31, 2024

Customers expect seamless experiences. The MuleSoft and Salesforce integration bridges the gap between your internal and external systems, allowing businesses to provide seamless, scalable, and well-integrated experiences. MuleSoft has been a Salesforce partner for the past two years, allowing businesses to improve system performance and operational efficiency.

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Efficiency 105

Amzur

JANUARY 31, 2024

Introduction As technology continues to advance at a rapid pace, businesses across the globe are constantly seeking innovative solutions to streamline their operations and stay ahead of the competition. In the world of Enterprise Resource Planning (ERP), it is no news that NetSuite has established itself as a leading provider, consistently delivering cutting-edge features and functionalities and empowering organizations to thrive.

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Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

The Global Small Business Blog

FEBRUARY 2, 2024

©iStock/LewisTsePuiLung A Hong Kong court on recently ordered the liquidation of Evergrande, the heavily indebted Chinese property giant. The decision comes two years after the company defaulted, setting off a financial crisis at other developers and adding to the challenges facing the world’s second-largest economy. The company’s dissolution raises questions about fairness for overseas creditors — which could have wider implications for foreign businesses operating in China.

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Perficient Digital Transformation

JANUARY 29, 2024

We like being lied to. If you don’t believe that, then you’re not being honest with yourself! In this article I’ll cover some of the common self-deceptions, biases, and societal pleasantries we entertain. Then, I’ll cover why transparency, even when uncomfortable, is always the better option. Self-Deception: We Lie to Ourselves From ancient society working out tedious and sometimes harmful ways to look more attractive, to the carefully curated social media accounts and “virtue signaling” of toda

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IBM Services

FEBRUARY 1, 2024

Ever since the COVID-19 pandemic, cash usage has been decreasing worldwide and digital payments based on cryptocurrencies or legacy digital payment systems have prevailed. As a result, new forms of centrally managed digital currencies are emerging alongside cryptocurrencies like Bitcoin, the notorious volatility of which has challenged their acceptance worldwide.

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Banking Retail Regulations Research 102

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.

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Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Everest Group

JANUARY 31, 2024

conference GSA’S SUSTAINABLE SOURCING SYMPOSIUM January 31, 2024 The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024. David Rickard, Partner at Everest Group, will be doing the opening keynote, sharing insights from our Key Issues 2024 study. David will delve into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024.

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Perficient Digital Transformation

JANUARY 31, 2024

Computer Science, Data Science, Journey Science. Computer Science: The Here and Now In the beginning, Computer Science was abstract. The theoretical concepts of Boole, Turing, Babbage, and Lovelace quickly gave way to real-life innovations. Their focus was ambitious but simple: Change the world by making our lives more efficient and less error-prone, relying on machines to do repetitive tasks humans were less suited to.

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IBM Services

FEBRUARY 2, 2024

There are many reasons to move to a managed DNS platform, but they all revolve around a central theme. Once you reach a critical mass of traffic and start getting concerned about the performance and reliability of what you’re delivering, it’s time to consider a managed DNS solution. There are several well-known options out there, and to a newcomer they can appear relatively similar at first.

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Management Jobbing Automation Service 99

The Hackett Group

JANUARY 30, 2024

The Hackett Group, Inc. (NASDAQ: HCKT) today announced that it will release financial results for the fourth quarter ended December 29, 2023 on Tuesday, February 20, 2024 after the close of regular market hours. Following the release, senior management will discuss fourth quarter results in a conference call at 5:00 P.M. ET. The number for the conference call is (800) 593-0486, [Passcode: Fourth Quarter].

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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Magellan Solutions

FEBRUARY 2, 2024

Invoice data entry services are vital for any business. However, it’s also a major pain point—especially when done manually. Don’t be shocked if there are repetitive data entries, incorrect dates, and other missing information. The end result? Delayed payments, strained supplier relationships, and operational inefficiencies. It’s no surprise, given over 60% of enterprises struggle with capturing and processing their invoice data—wasting up to 9 days per month on repetitive man

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Perficient Digital Transformation

FEBRUARY 2, 2024

In today’s digital age, businesses are always looking for new, creative ways to communicate with their clients, partners, and staff Salesforce Experience Cloud is one potent tool that has become very popular. With the help of this innovative platform, businesses can build vibrant, interesting, and useful online communities that promote deeper relationships and productive interactions.

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IBM Services

FEBRUARY 2, 2024

There’s a moment in the life of most enterprises where the connection between Domain Name System (DNS) and revenue comes into greater focus. It’s the moment when businesses discover that delivering high-quality applications, services and content requires more attention to the quality of DNS connections. For most businesses, this is also the moment when they discover that the free DNS services offered by domain registrars or DIY systems they’ve been using are no longer fit for p

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Paysquare

FEBRUARY 2, 2024

Running a company is a very complicated task. The main task a businessman has to do is to keep the company’s employees on good terms with the company. Employees are the backbone of any company running smoothly, and that is why there’s nowhere to go if they are ignored. Simply giving up on all the demands of employees will not bring any profit to the company.

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Payroll Outsourcing Regulations Risk Management 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Intugo

FEBRUARY 1, 2024

Is a BPO Call Center Right for Your Business? Explore Now for Improved Customer Support! When overwhelmed by customer support teams, scalability issues and the constant struggle to maintain operational efficiency become common hurdles for call centers. The question arises: How can businesses address these challenges effectively? In this article, we will discuss the common issues faced in customer support and introduce the transformative potential of BPO (Business Process Outsourcing) call center

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Perficient Digital Transformation

FEBRUARY 1, 2024

SCOPE is only a few weeks away! The conference will take place on February 11-14, 2024, in Orlando, Florida. Still not registered? Click here ! The SCOPE (Summit for Clinical Ops Executives) conference is a premier event in the field of clinical operations, providing a comprehensive platform for professionals to explore the latest trends and innovations in clinical research.

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Healthcare Research Out-Tasking Regulations 59

IBM Services

FEBRUARY 2, 2024

Almost a year ago, IBM encountered a data validation issue during one of our time-sensitive mergers and acquisitions data flows. We faced several challenges as we worked to resolve the issue, including troubleshooting, identifying the problem, fixing the data flow, making changes to downstream data pipelines and performing an ad hoc run of an automated workflow.

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Paysquare

FEBRUARY 2, 2024

Technology is getting improved to a great extent day by day. Going along with this technology is the need of time but cannot be achieved that easily in a lot of fields. Adopting technology is specifically very difficult in the industrial and business fields. This is because changes keep emerging almost every day, and adopting them takes much more time.

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Payroll Outsourcing Regulations Out-Tasking 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Everest Group

FEBRUARY 1, 2024

LINKEDIN LIVE Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024. Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns.

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Perficient Digital Transformation

FEBRUARY 2, 2024

The Setting Imagine a solitary walk in a crowded park in the middle of downtown. Walking down the main path, one can hear joggers bounding past one’s left, a couple laughing to one’s right, a street musician playing the violin over one’s shoulder, and a group of children laughing at the playground somewhere off and to the left. As one walks deeper into the park, the number of conversations grows, and the amount of discernable words shrinks to zero.

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IBM Services

JANUARY 29, 2024

Business continuity and disaster recovery plans are risk management strategies that businesses rely on to prepare for unexpected incidents. While the terms are closely related, there are some key differences worth considering when choosing which is right for you: Business continuity plan (BCP): A BCP is a detailed plan that outlines the steps an organization will take to return to normal business functions in the event of a disaster.

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Unosquare

FEBRUARY 1, 2024

Becoming a masterful designer is a quest that unfolds on two parallel tracks. On one path, we have the timeless fundamentals—the sturdy pillars of design that have stood the test of time, ensuring usability, clarity, and aesthetics. On the other path, we find the ever-evolving landscape of emerging design trends and cutting-edge technologies like AI, VR, and hyper-personalization.

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Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency