31 West

FEBRUARY 27, 2024

In today’s competitive business landscape, the focus is on providing customer-centric solutions. As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. Either way, the goal is to be available for your customers whenever they need it. What is 24/7 Support?

Service 130

Service Customer Support Out-Tasking Call Center 130

Vilmate

JUNE 13, 2023

A little later, cinema and computer games appeared. Most of the existing devices (Oculus Rift, Playstation VR) connect directly to a computer or game console. The user experience can be non-immersive, semi-immersive, or immersive. Almost everyone has heard about the many video games you can play using headsets.

Manufacturing 52

Manufacturing Marketing Healthcare Nearshoring 52

ScaleHub

FEBRUARY 1, 2023

With over 15 years of experience as a professional services engineer, Bob is a rock-star project manager, consultant, and customer point of contact for some of the most complicated global deployments. He also has previous experience working with our team members during his time at ABBYY. From the U.S.

Finance 52

Finance Accounting Sales Information Technology 52

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. This strategic moment presents an unparalleled chance for PE to drive value creation and redefine industry standards. Their goal?

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Magellan Solutions

MARCH 19, 2024

The back office meaning often gets overshadowed amidst the buzz of customer interactions. Do you want to experience a transformation in business performance by enhancing your back-office operations? According to research by Aberdeen Group , companies that update their back office experience a 2.8x rise in employee productivity.

Out-Tasking 52

Out-Tasking Human Resources Data Entry Administrative 52

Perficient Digital Transformation

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Insurance 52

Insurance Automation Streamline Operations Reduced Costs 52

Zinnov

NOVEMBER 8, 2023

Today, this chapter in history serves as a reminder that a company’s location and ecosystem plays a vital role in its success. In 1957, eight of Shockley’s researchers left to establish Fairchild Semiconductor, and what happened next is history. Where to setup your next GCC? Are you seeking a bottom-heavy or top-heavy approach?

Offshoring 64

Offshoring Government Engineering Manufacturing 64

Microsourcing

APRIL 9, 2024

Around-the-clock support: between eCommerce sites and online support, today’s retailers know there is an expectation that they provide 24/7 customer service but the reality – and cost – of doing so is not so simple. That is not an easy task at the best of times, let alone in a climate where Fitch Ratings is predicting U.S.

Retail 52

Retail MicroSourcing Outsourcing Offshoring 52

Groove Technology

JANUARY 5, 2022

The model is commonly used in software development to provide remote customer collaboration. Additionally, it will show how the dedicated team model works and how the Groove Technology team utilizes it to give the most outstanding experience possible. We live in unforgettable times as the world tries to adjust to a new normal.

E-Commerce 130

E-Commerce Software Right-Sizing Outsourcing 130

TTEC

MARCH 14, 2022

Flash forward to 2022: A global pandemic, a Metaverse ( estimated to be worth $800 billion by 2024 ), and a huge investment in simulated gaming has catapulted the virtual market. Steve Brennen, eBay Australia’s Senior Director of Marketing and Retail Innovation, opened up about launching the world’s first VR department store.

Retail 52

Retail Sales Marketing Management 52

Groove Technology

MARCH 16, 2022

While merchants in the early 2000’s concentrated exclusively on bringing offline merchandising concepts online, today’s leading eCommerce firms are combining those initial ideas with customer data and artificial intelligence to improve user experiences. Change is unavoidable. Let’s start. What Is eCommerce Merchandising?

E-Commerce 130

E-Commerce Retail Sales Design 130

31 West

SEPTEMBER 7, 2022

Are you one of the business leaders who are racking their minds over the secret of not just staying in the game but also coming out with flying colors? This not only gives their IT teams a solid service level agreement to enhance the user experience but also enables them to refocus on more significant, revenue-generating projects.

Managed Services 130

Managed Services Management Service Out-Tasking 130

AS White Global

SEPTEMBER 22, 2021

I’m Liem Bui and I’m a web developer for Soy Digital , ASW’s full-service digital marketing agency. I like to play computer games like League of Legends and FIFA online. I’m currently learning to play the guitar. How long have you been with ASW and tell us about your work? Liem does this in spades.

Out-Tasking 98

Out-Tasking Jobbing Collaborations Design 98

AS White Global

NOVEMBER 8, 2023

Their solid commitment to customer satisfaction reflects how they support each other through open communication and effective collaboration. Tuan: I have been with ASW since May 2022, running the Product team in Vietnam for an Australian marketing network company. Tra: I have six years of experience as a full-stack software engineer.

Engineering 52

Engineering Collaborations Design Flexibility 52

Magellan Solutions

JULY 24, 2023

And this is where the power of Artificial Intelligence (AI) comes into play. With the advancement of technology, AI-powered writing tools have emerged as game-changers in the content industry. Branding Developing a consistent brand voice and messaging is essential for effective marketing campaigns.

Out-Tasking 98

Out-Tasking Automation Marketing Engineering 98

Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. Attendees converge to explore topics revolving around customer care challenges and exchange ideas on tested solutions to advance in their respective fields.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Influx

APRIL 4, 2023

Are you looking for customer support assistance? Today, strategy is a fundamental concept in business and describes the planning and executing of a long-term vision or goal. Influx support teams scale with you. Get a quote ! Modern business strategy emerged as a practice in the 1960s.

Customer Support 52

Customer Support Sourcing Sales Research 52

Designveloper

DECEMBER 29, 2021

Inevitably, provided the internal workforce has sufficient experience to handle a whole project, you will save more money from full outsourcing. There are some common options in the outsourcing market as follows: Fixed price: Before the project is underway, app development costs will be determined. the phone’s camera).

Design 95

Design Outsourcing Out-Tasking Analytics 95

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. This strategic moment presents an unparalleled chance for PE to drive value creation and redefine industry standards. Their goal?

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

Anexa

JUNE 15, 2022

Solution selling has become critical as markets evolve, and an important factor for success will be a highly trained, exceptionally skilled “selling solutions” sales team. This sales process is quite evolved from the traditional version, in that it requires a deep understanding of the customer’s environment, wants and goals.

Sales 52

Sales BPO Business Process Outsourcing Marketing 52

Simplr

DECEMBER 17, 2021

Watch (or rewatch) Daniel’s talk and keep reading to get ahead of these game-changing trends. Conversational commerce is the act of using conversation to offer a personalized, consultative shopping experience that drives sales and revenue. Why conversational commerce plays an important role in ecommerce?

Sales 97

Sales Right-Sizing Customer Service Call Center 97

VXI

AUGUST 9, 2021

Any business in the world knows that the greatest service-providing companies are the ones that render the best customer experience. Being consumers ourselves, we know how a customer feels. CEOs of companies large and small are now recognizing the importance of delivering a better customer service experience.

Customer Service 89

Customer Service Automation Service Jobbing 89

TMS

JUNE 18, 2021

Recommendations play a huge role in business, and also in society. As a result, their customers wanted to share AirBnB with others. Customers loved that startup for making their day easier. Experiment With Variety. Only by experimenting with many different apps did they finally find success. Solve a problem.

Co-Sourcing 52

Co-Sourcing Software Right-Sizing Design 52

Magellan Solutions

AUGUST 23, 2021

Millennials are changing the B2B telemarketing Philippines market. Millennials now make up the biggest demographic of tech buyers today, representing 60% of the market. So what does this mean for the future of B2B marketing? Instead, they are likely to find out about a product by searching online. In any sector, sales is king.

Call Center 52

Call Center Sales Research Marketing 52

NoonDalton

NOVEMBER 13, 2023

In recent years, Artificial Intelligence (AI) has rapidly emerged as a transformative force across various industries, reshaping the way businesses operate and interact with their customers. This capability is particularly beneficial in fields like market research and business analytics outsourcing.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52

Planergy Software

JULY 14, 2022

More Customers. Clients and results. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Web3 is about posting decentralized apps that run on blockchain technology.

Accounting 52

Accounting Banking Finance Co-Sourcing 52

3Pillar Global

DECEMBER 10, 2020

Artificial intelligence (AI) plays a critical role in nearly every industry–retail, marketing, manufacturing, healthcare, the list goes on. However, some of the most game-changing benefits of AI are specific to the financial services sector. How AI is Used in Finance & Banking.

Finance 52

Finance Banking Regulations Nearshoring 52

TTEC

MARCH 23, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: CX Innovation Body: TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. Transcript: LG: Hi, and welcome to the CX POD.

Healthcare 52

Healthcare Sales Retail Research 52

Magellan Solutions

MAY 24, 2021

Soft Selling Is A Game Changer When It Comes To Inbound Telemarketing. In an inbound telemarketing , your business receives a call from prospective customers. Who are responding to your advertisement or direct marketing communications. The playing field is now all about nurturing customers.

Call Center 52

Call Center Sales Marketing Research 52

Pure Moderation

AUGUST 18, 2022

These are: Marketing Accounting Data Processing IT (Information Technology) enabled services Customer service Payroll. Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. Many models of outsourcing services have emerged throughout recent years. Improved Efficiency.

BPO 98

BPO Nearshoring Business Process Outsourcing Offshoring 98

Perficient Digital Transformation

APRIL 25, 2022

I’m one of two lead technical consultants on a manufacturing client’s digital marketing collaboration team for Perficient. As a Senior Technical Consultant, my role supports Perficient through direct collaboration with customers and through supporting others on the team as situations arise. What is your role?

Jobbing 52

Jobbing Collaborations Manufacturing Engineering 52

Hyland

JANUARY 5, 2023

Organisations across all sectors have never before been under such pressure to modernise and transform as their old worldview certainties get swept away by post-COVID ‘new normal’ customer behaviours, harsh economic realities, evolving regulatory landscapes in new technology areas, and ongoing disruption from fast-moving, savvy competitors.

Out-Tasking 98

Out-Tasking Marketing Time Savings Government 98

Automation Anywhere

JANUARY 13, 2021

There are many ways this can play out. This means long downtimes when product updates need to happen, slower and fewer update and product enhancement cycles, and a lack of scalability. More than 10 years ago, in December 2010, the U.S. Over the years, this initiative has taken on various guises and names. Hours saved by RPA rose 195%.

Robotics Process Automation 98

Robotics Process Automation Government Software Automation 98

Affirma

FEBRUARY 28, 2024

Let’s explore the key steps and best practices to elevate your link-building game and achieve sustainable growth in organic search traffic. Importance of Quality Over Quantity When it comes to link building, prioritizing quality over quantity is paramount for long-term success. Link-Building Fundamentals What is Link-Building?

Engineering 40

Engineering Research Sourcing Analytics 40

NoonDalton

SEPTEMBER 4, 2023

In the realm of global business, Business Process Outsourcing—commonly referred to as BPO—has long been regarded as a key lever for cost-efficiency and labor optimization. While some advocate for AI as the next frontier in operational efficiency, there are concerns about its potential impact on labor markets.

BPO 52

BPO Jobbing Business Process Outsourcing Efficiency 52

Blue Ocean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program.

Retail 59

Retail Right-Sizing Accounting Outsourcing 59

Globalization Partners

APRIL 11, 2022

job market has embarked on a long road to recovery. However, providing a human experience for job candidates remains as important as ever. Your company has likely created a target consumer profile for other marketing campaigns, and job ads should be treated no differently. After nearly two years of the pandemic, the U.S.

Automation 52

Automation Global Recruiting Right-Sizing Jobbing 52