Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Infosys Consulting

JULY 11, 2023

We will witness major disruptions specifically in the energy trading area, in the way to do business, government and international regulations and the changing use of technology. Though, an apt and smart use of technology can help to envisage and mitigate these business challenges to a larger extent.

Risk Management 40

Risk Management Risk Management Regulations Finance 40

31 West

AUGUST 12, 2022

On the other hand, a CRM stores customer information required to handle service requests or for business development. The blog also defines the benefits of ticketing systems and CRM for your business. It enables you to integrate your sales, marketing, and other services via automation. The last is analytical CRM.

Supply Chain Management 130

Supply Chain Management Customer Service Collaborations Analytics 130

Magellan Solutions

MAY 15, 2024

Discover the hidden costs of not having IT support in business and take proactive steps to safeguard your operations, protect your data, and stay ahead of the curve. IT Support in Business Technology drives modern business operations by enhancing efficiency, connectivity, and innovation.

Cybersecurity 52

Cybersecurity E-Commerce Outsourcing Efficiency 52

Perficient Digital Transformation

OCTOBER 3, 2023

Hari Madamalla Senior Vice President, Industry and Technology Business Units Operations Hari Madamalla has more than 16 years of experience in the IT industry. He provides leadership to Perficient’s Industry business unit and Technology business unit operations and experts.

Sales 52

Sales Finance Accounting Engineering 52

Influx

APRIL 18, 2024

Influx offers a comprehensive suite of services ranging from live chat, phone support, email, and social media as well as sales solutions. With a human-first focus on delivering superior customer experiences, Influx demonstrates its prowess through a blend of innovative technology, expertly trained teams, and a commitment to client success.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

NoonDalton

FEBRUARY 20, 2023

Focus your attention on business development: Expand your enterprise rather than merely paying for it. Increase business flexibility and risk-free expansion: With time zone differentials, you may now have your business managed for up to 24 hours. Instead, put your labor fund to use in your company.

Outsourcing 98

Outsourcing Offshoring Manufacturing Sales 98

Everest Group

OCTOBER 20, 2022

Direct sourcing insights and how purpose-built technology can act as the gateway to TTA. Components of direct sourcing technology to enable TTA. SVP, Strategy and Business Development, WorkLLama. Vice President Sales, Europe, WorkLLama. Implications and considerations for organizations. Register for the webinar.

Sourcing 52

Sourcing Sales Business Development Service 52

Magellan Solutions

SEPTEMBER 22, 2021

B2B Lead generation takes up a lot of time and money for businesses. It’s true that making sales will be tough if your prospects aren’t ready to buy what you’re offering. That is one of the reasons why you should concentrate on filling your sales funnel with fresh transactions on a regular basis.

Service 98

Service Sales Outsourcing Call Center 98

Perficient Digital Transformation

MAY 8, 2023

CRN, a brand of The Channel Company, annually honors influential women in technology for their thought leadership, strategic contributions, and commitment to fostering growth in the industry. Liz is passionate about advancing growth opportunities for our colleagues, and recently spearheaded the development of our Global Certifications Hub.

Global Alliances 69

Global Alliances Sales Collaborations Marketing 69

inDinero

SEPTEMBER 26, 2023

Business Development: They should proactively seek new opportunities and partnerships that can drive the company’s growth. This includes developing pricing, marketing, sales, and product development strategies to keep the company competitive in the ever-changing SaaS industry.

Finance 98

Finance Risk Management Risk Management Analytics 98

Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Akorbi

APRIL 27, 2023

Tucker Adds Enterprise-Level and Emerging Company Experience to High-Growth Language Technology Solutions Provider Dallas, Texas- April 27, 2023- Akorbi , a multilingual digital transformation company, announced the arrival of Harrison Tucker, a technology and healthcare industry veteran, as the company’s Chief Financial Officer.

Healthcare 59

Healthcare Finance Reduced Costs Retail 59

Perficient Digital Transformation

SEPTEMBER 22, 2022

Assisting clients with business architecture roadmaps. Business development. Pre-sales. This project shortly followed the completion of a three-month business capabilities assessment. When needed, I also provide pre-sales support given my legacy consulting background in sales and delivery.

Healthcare 69

Healthcare Collaborations Sales Insurance 69

Magellan Solutions

MAY 27, 2021

B2C Lead Generation: B2C businesses communicate differently than a B2B firm. . A business might be looking into a product because it can help streamline its own sales process. On the other hand, a consumer might want a new piece of technology or some new clothes. . Getting feedback and using this data to increase sales.

Service 52

Service Sales Call Center Outsourcing 52

3Pillar Global

APRIL 4, 2024

We are excited to announce the introduction of a pivotal role within our organization: the Field Chief Technology Officer (CTO). Strategic Technology Consulting Our Field CTOs act as thought leaders, guiding clients through complex technical challenges and helping them make informed decisions about their technology investments.

Healthcare 40

Healthcare Cost Control Collaborations Insurance 40

Velocity Global

OCTOBER 21, 2021

Business development and sales. For high-growth businesses — or businesses experiencing rapid growth who are expected to become big industry players — outsourcing can be a key function of business operations. Business Development and Sales. Customer service. Manufacturing. Accounting.

Outsourcing 52

Outsourcing Human Resources Manufacturing Labor Costs 52

Magellan Solutions

JUNE 15, 2021

We will also discuss its role in helping companies create and retain more value from its sales. Marketing and Sales – The activity of attracting potential customers to make purchases. After-sale Services – The activity that refers to the extent to which a firm provides assistance to their customers.

Customer Support 52

Customer Support Outsourcing Service Sales 52

Magellan Solutions

MARCH 26, 2024

In other words, the provider must allow customizing support to suit your business model, customer base, and product offering. Technological Infrastructure Advanced Customer Service Tools: The right BPO utilizes advanced customer service tools and platforms to offer service. Sitel Philippines Inc.

Customer Service 52

Customer Service BPO Service Nearshoring 52

31 West

OCTOBER 14, 2022

For instance, you can unite your help desk software with the CRM used by the sales team. Conclusion: Customer service is a crucial part of business development. The above tips can help you explore how to select the best technology for your help desk. You can also align the help desk with your IT Infrastructure process.

Software 130

Software Automation Customer Service Efficiency 130

NoonDalton

OCTOBER 18, 2023

Cost-Effectiveness: It can be more economical to use an outsourced team than to staff an in-house team, especially outside of regular business hours. Sales and Marketing: User acquisition and retention are critical in the SaaS sector, where growth is often measured by monthly recurring revenue and churn rates.

Outsourcing 52

Outsourcing Reduced Overhead Administrative Out-Tasking 52

Magellan Solutions

JANUARY 26, 2024

Fred: Of course, it varies by service, but for outbound campaigns , we track appointments generated, leads created, and sales closed. But we also believe strongly in internal development—providing ongoing training in processes and English proficiency, technology platforms, and client requirements.

BPO 52

BPO E-Commerce Right-Sizing Outsourcing 52

Magellan Solutions

MAY 14, 2021

Their task is to randomly draw customers in; whether they are passing by, truly interested, or not, call centers shoot their shots to make a sale. But with the boom of technology and information, people do not really need random calls to inform them about your products or services. The investment is not that worth it.

Call Center 52

Call Center BPO Customer Service Sales 52

Magellan Solutions

JUNE 12, 2021

Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . For an outsourced call center services, this could mean use of technologies such as AI or in this case speech analytics. Speech analytics encourage focus on follow up and after-sale services. .

Call Center 52

Call Center Offshoring Analytics Service 52

Zinnov

SEPTEMBER 14, 2021

This is being strengthened by the accelerated adoption of technologies to help drive unabated innovation and newer go-to-market strategies. This unabated pace of product innovation is further strengthened by the confluence of technologies being leveraged to create differentiated products. Entrepreneurship Surge. Revenue Globalism.

Software 52

Software Engineering Sales Marketing 52

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. According to the owner of the Singaporean digital marketing firm, they consider these 48 qualified leads as a near-term sales opportunity. Once done, they expect to maximize their 800 strong nationwide sales force coverage.

Call Center 40

Call Center Sales BPO Outsourcing 40

Magellan Solutions

JULY 16, 2021

Large or small campaigns, the number of agents matter as it dictates how fast you can fill up your sales pipeline. . Business process outsourcing (BPO) allows companies to maximize their potential. Types of Tools and Technologies. Telemarketing pricing includes the tools and technology required to launch a successful campaign.

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Zinnov

SEPTEMBER 5, 2022

It has also been expanding its business development and sales teams which have doubled in size in the last 2 years alone, to capture a larger customer base and work better with the existing accounts. The company’s overall headcount has grown by 188% in the last 2 years, setting it on the right growth trajectory.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Magellan Solutions

AUGUST 9, 2021

We already know that telemarketing call center Philippines provides various technologies that will help SMEs develop their telemarketing campaigns. Everyone wants to gain something during a sales interaction. While you want to make sales, most of the customers also want to know what they can gain from buying your product.

Call Center 52

Call Center Service Sales Outsourcing 52

Magellan Solutions

SEPTEMBER 4, 2021

This is an old word that alludes to a time when a store’s showroom and sales area were located in the front while the accounting, manufacturing, and administrative sections were located in the back. . All of these advantages are possible because outsourcing HR services adds greater experience and access to more advanced technologies.

Offshoring 52

Offshoring Human Resources Payroll BPO 52

Magellan Solutions

MAY 27, 2020

Businesses use this strategy to increase their qualified leads as well as for more effective sales and marketing processes. It is unlike telemarketing, which generates lower qualified sales leads, but easier to go with the sales process as it is done through direct engagement. . Think of it this way. TALK TO US!

Sales 52

Sales Marketing Research Jobbing 52

Zinnov

SEPTEMBER 5, 2022

It has also been expanding its business development and sales teams which have doubled in size in the last 2 years alone, to capture a larger customer base and work better with the existing accounts. The company’s overall headcount has grown by 188% in the last 2 years, setting it on the right growth trajectory.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Magellan Solutions

AUGUST 11, 2021

And while there is some overlap in these two strategies, there are also key differences in the specific tactics used to drive customers into your sales funnel. Instead of focusing on the sale, they question the user’s status. It’s an excellent way to bring the product back to the consumer’s mind, without plugging a sale.

Call Center 52

Call Center Sales BPO Research 52

Magellan Solutions

JUNE 20, 2021

High-speed machining, casting, moulding, and extrusion are some of the other technologies employed in RP. Process improvements, reengineering, and the adoption of technology that minimize and control administrative and other costs are all ways to cut costs. Sophisticated technology. Prototyping services at a low cost.

Outsourcing 52

Outsourcing BPO Service Manufacturing 52

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Sales assistance. Save costs.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Premier BPO

MAY 12, 2022

CX Technology has evolved with the customer journey during the pandemic. Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially in light of increased contact-less delivery. Using technology and automation to augment existing CX processes. Playing off of strengths for clients.

BPO 52

BPO Co-Sourcing Insurance Automation 52

Magellan Solutions

MAY 17, 2021

While BPO mortgage is for foreclosures or short sales. Analysis of another three properties currently listed for sale. This can help your sales team zoom in on prospect clients compatible with your property listings. Then your sales people can further hammer their interests down with customized proposals. TALK TO US!

BPO 52

BPO Outsourcing Administrative Accounting 52