Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

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Contact Center Outsourcing Sales Customer Service Insurance 59

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Large or small campaigns, the number of agents matter as it dictates how fast you can fill up your sales pipeline. . Business process outsourcing (BPO) allows companies to maximize their potential.

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Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

SEPTEMBER 10, 2019

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)

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Outsourcing Right-Sizing Customer Service Collaborations 59