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Customer Service In The Digital Age: Prioritizing Data Security

31 West

Digital technology has increased opportunities to get in touch with them. Organizations today use different digital technologies to improve interactions. Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service.

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Enterprises Adoption of Employee Experience Management (EXM) Platforms Will Surge 35-40% Through 2025—Everest Group

Everest Group

It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

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What Is The Future of IT Managed Services?

31 West

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

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Akorbi Posts Strong Position in NIMDZI and Slator Rankings; Recognized in Top Half of Global Language Service Providers

Akorbi

Executives Predict Growth in Healthcare and Financial Services in 2023 PLANO, TX / ACCESSWIRE / March 9, 2023 / The Akorbi Group, a Plano-based global language services provider (LSP), is pleased to announce recognition among the top LSPs in leading industry research companies Nimdzi and Slator in their annual rankings.

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How Digital Transformation Is Ushering In A New Era For Banking & Finance?

31 West

With some embracing the idea of outsourced IT help desk Services to third parties, it comes as no surprise that the banking and finance sector embrace the digital transformation. Simply put, digital transformation is the use of digital technologies to improve existing processes. What is Digital Transformation?

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How IT Outsourcing Can Grow Your Business?

31 West

With technological advancements, more and more companies are opting for cloud computing and digital transformation. Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing. The market for managed services has grown worldwide over the last few years. Data Backup.

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6 ecommerce trends to watch

IBM Services

Social commerce, a form of ecommerce in which a social media platform serves as both a marketing channel and a shopping destination, is expected to grow by more than 50% between 2021 and 2025. The AI revolution has also facilitated the creation of new kinds of ecommerce brands that are built on the technology.