31 West

JANUARY 20, 2023

The ITSM tool covers change management, incident management , reports and analytics, problem management, service requests, ticket channels, knowledge base, and a host of other features. Jira combines the developers and IT management teams into a consolidated tool, making management easier than ever.

Software 130

Software Automation Out-Tasking Design 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

31 West

MARCH 6, 2023

BMC Helix ITSM offers automatic task bundling, proactive change and risk management, and personalized dashboards. Jira vs BMC Helix ITSM Compared 2023 Let us explore some consideration factors to understand which customer service solution would be best suited for your organization. The product is also available for a free trial.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

NOVEMBER 10, 2023

Process Orchestration Products PEAK Matrix® Assessment 2023 – Update What is in this PEAK Matrix® Report In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Payroll 64

Payroll Insurance Finance Outsourcing 64

Everest Group

DECEMBER 1, 2023

Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze nine global OT security technology providers as featured on the Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023.

Cybersecurity 64

Cybersecurity Manufacturing Healthcare Regulations 64

Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research we assess 28 FAO service providers based on their vision, capabilities, and impact on the FAO market, and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services.

Finance 64

Finance Accounting Outsourcing Advisory 64

Everest Group

AUGUST 9, 2023

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Managed Services 52

Managed Services Automation Analytics Research 52

Everest Group

OCTOBER 12, 2023

RPA has become a popular investment for numerous enterprises, GBS organizations, and service providers, making it one of the fastest-growing software markets in the last decade.

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in. Modernizing.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

SEPTEMBER 28, 2023

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report analyzes the dynamics of the UK contingent talent and strategic solutions provider landscape and its impact on the overall UK contingent talent and strategic solutions market in 2022.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency.

Supply Chain Management 52

Supply Chain Management Streamline Operations Research Marketing 52

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 P&C insurance Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Insurance 64

Insurance Human Resources Payroll Outsourcing 64

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Management 64

Management Healthcare Sourcing Flexibility 64

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. The awards recognize excellence in payroll management and celebrate organizations that have made significant contributions to the field.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Everest Group

NOVEMBER 30, 2022

The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Our Thinking. Market Insights™ 6 Best Practices to Successfully Adopt and Scale Process Orchestration. Learn More.

Software 98

Software Marketing Research Outsourcing 98

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Outsourcing 52

Outsourcing Government Marketing Research 52

Everest Group

AUGUST 31, 2023

Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability.

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

E-Commerce 52

E-Commerce Right-Sizing Insurance Finance 52

Everest Group

JULY 27, 2023

This situation created an opportunity for providers of contingent talent and strategic solutions to address the talent gap by investing in various areas, including technology-driven solutions, managed services, learning and upskilling programs, and fostering DEI.

Engineering 52

Engineering Retail Outsourcing Banking 52

Everest Group

MAY 31, 2023

Additionally, the industry is experiencing consolidation, with larger companies acquiring smaller participants to expand their service portfolio and increase their market share. Each provider profile provides a comprehensive overview of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Service 52

Service Flexibility Healthcare Outsourcing 52

Perficient Digital Transformation

JUNE 14, 2023

Those sitting at the Snowflake x Perficient partner table are focused on helping our customers drive value through Data Strategy, Platform Migrations, Data Monetization Architectures, Analytics & Reporting Solutions, and Managed Services. See you at Summit 2023! Learn more about our partnership here!

Collaborations 52

Collaborations Analytics Managed Services Management 52

Everest Group

OCTOBER 19, 2023

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic.

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

Everest Group

NOVEMBER 30, 2022

Top Wealth Management Products The wealth management industry has massively changed in the past few years due to the democratization of wealth management services, generational wealth transfer, rise of unconventional asset classes, and increased demand for hyper-personalized services. Our Thinking. Learn More.

Management 52

Management Advisory Managed Services Marketing 52

Everest Group

NOVEMBER 15, 2022

In addition, domains such as DE&I, upskilling and reskilling, and managed services gained prominence and became the key differentiating factors among providers. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. Our Thinking. Learn More.

Service 52

Service Sourcing Managed Services Marketing 52

Invedus

JUNE 2, 2023

Pros: Easy to use Excellent customer service Effortless Accounting Cons: There is no software Lack of payroll services Lacks real estate management services Pricing: It has two pricing plans: essential and premium, starting from $249 and $399.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

JUNE 13, 2023

To achieve success in implementing IDP, enterprises must partner with the appropriate IDP technology provider.

Automation 52

Automation Healthcare Research Marketing 52

Invedus

FEBRUARY 27, 2023

Many payroll-managed services are available in the market, and choosing the right one is crucial. The outsourcing partner will handle all aspects of payroll management, including payroll taxes, benefits, and compliance. By following these four steps, small businesses can set up payroll outsourcing services and achieve success.

Payroll 52

Payroll Outsourcing Regulations Administrative 52

Immedus

MAY 3, 2023

At the same time, payroll administration software vendors are increasingly taking the inverse approach by expanding their managed service options. The post Market Recommendations for Global Payroll in 2023 appeared first on Immedis. Interested in learning more? We’d love to chat.

Payroll 52

Payroll Marketing Cybersecurity Robotics Process Automation 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

JANUARY 16, 2024

Contents: This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry Scope Industry: retail Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference (..)

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

MARCH 24, 2023

Financial support by governments, lower interest rates, and limited consumption opportunities have contributed to rising household wealth, generating increased revenues for wealth management companies from more fees and advisory support. Let’s look at the factors disrupting the wealth management industry in the first of our two-part series.

Management 52

Management Advisory Government Reduced Costs 52

Everest Group

OCTOBER 2, 2023

Life Sciences Operations PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we present a detailed assessment of 28 operations service providers featured on the Life Sciences Operations Services PEAK Matrix®.

Business Process Outsourcing 59

Business Process Outsourcing Manufacturing Healthcare Regulations 59

Everest Group

JANUARY 5, 2024

31, 2023, aligns with Accenture’s inorganic growth strategy to expand its supply chain management capabilities. As a leading managed services provider, Accenture provides a wide range of services and solutions in strategy, consulting, technology, business processes, and operations.

Supply Chain Management 64

Supply Chain Management Sales Service Manufacturing 64

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 64

Research Government Retail Healthcare 64

Everest Group

APRIL 8, 2024

Contents: In this report, we: Position top IDP technology providers and those specializing in banking and insurance-specific processes on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers Analyze the technology provider market’s competitive landscape Discuss providers’ key strengths and limitations (..)

Insurance 78

Insurance Banking Research Automation 78

Everest Group

FEBRUARY 28, 2023

Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience. The WCC market is evolving rapidly and is expected to grow further in 2023.

Collaborations 52

Collaborations Service Marketing Managed Services 52