Everest Group

AUGUST 9, 2023

Task Mining Products Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies.

Managed Services 52

Managed Services Automation Analytics Research 52

31 West

MARCH 6, 2023

You can make the most of the free trial offered to explore Jira’s capabilities and decide if the product works for your service desk needs. About BMC Helix ITSM BMC Helix ITSM is a service management product offered by BMC. The product leverages AI and automation to offer predictive ITSM. out of 5, with 841 user ratings.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment.

Management 63

Management Healthcare Sourcing Flexibility 63

Everest Group

AUGUST 31, 2023

Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability.

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

JUNE 13, 2023

Intelligent Document Processing (IDP) and Unstructured Document Processing Products PEAK Matrix® Assessment Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. To achieve success in implementing IDP, enterprises must partner with the appropriate IDP technology provider.

Automation 52

Automation Healthcare Research Marketing 52

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Immedus

MAY 3, 2023

The report notes that, ultimately, application leaders must “balance hyper-automation, integration, emerging technology trends, and risk management” in their selection process. And also by 2025, 65% of all international payroll operations will be automated with zero manual interventions.

Payroll 52

Payroll Marketing Cybersecurity Robotics Process Automation 52

Invedus

JUNE 2, 2023

Pros: Easy to use Excellent customer service Effortless Accounting Cons: There is no software Lack of payroll services Lacks real estate management services Pricing: It has two pricing plans: essential and premium, starting from $249 and $399.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 68

Retail E-Commerce Service Sourcing 68

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Additionally, its IT services cover application management, testing, and low-code and no-code platform services.

Impact Sourcing 63

Impact Sourcing Sourcing E-Commerce Jobbing 63

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios.

Insurance 77

Insurance Banking Research Automation 77

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. The model’s five stages revolve around the organization’s level of security automation.

Efficiency 94

Efficiency Automation Right-Sizing Government 94

Everest Group

OCTOBER 2, 2023

Further investments include analytics-driven tools for razor-sharp Healthcare Professional (HCP) profiling and targeting and the use of automation tools in areas such as Adverse Events (AE) intakes to rapidly evolve with the market needs.

Business Process Outsourcing 58

Business Process Outsourcing Manufacturing Healthcare Regulations 58

Everest Group

MAY 24, 2024

Read on to uncover how wealth management firms can develop a digital blueprint to navigate the next digital frontier and better serve their clients in an increasingly hybrid and personalized landscape. This service leverages BlackRock’s Aladdin Wealth technology, combining data analytics with HSBC advisors’ expertise.

Advisory 58

Advisory Management Banking Infrastructure Costs 58

31 West

SEPTEMBER 22, 2022

The article will look at how a virtual desk operates, its core components and benefits, and how a third-party service provider can tend to your IT needs. How Does a Virtual Service Desk Operate? What are some Important Considerations when Setting a Virtual Service Desk? Automation. Automation. Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 63

Research Government Retail Healthcare 63

Everest Group

FEBRUARY 28, 2023

Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience. The WCC market is evolving rapidly and is expected to grow further in 2023.

Collaborations 52

Collaborations Service Marketing Managed Services 52

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023. To that end: Red Hat OpenShift 4.14

Advisory 96

Advisory Banking Automation Design 96

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. During the entire term, it charged the client for specialized automation resources as well as proprietary automation platforms.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Hyland

SEPTEMBER 16, 2022

Process automation changes financial outlooks in Africa. Its use of Hyland’s Alfresco Process Automation platform plays a key role in hyperautomating a uniquely challenging claims scenario that is essential to making its whole business model work. > Save the date for CommunityLIVE 2023.

Banking 105

Banking Healthcare Collaborations Sourcing 105

IBM Services

JANUARY 26, 2024

It creates a secure network overlay for applications distributed across cloud, edge and on-prem and holistically tackles the challenges posed by distribution of services across hybrid multicloud. Service mesh A service mesh is a configurable infrastructure layer that manages all connectivity requirements between microservices.

Service 64

Service Engineering Automation Administrative 64

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. MPHRO providers can be highly valued advisors and partners in addressing these challenges.

Human Resources 58

Human Resources Research Retail Manufacturing 58

IBM Business Partners

JUNE 2, 2023

To fulfill these ever-increasing citizen expectations to consume state-provided child support services, statewide child support systems need do the following: Empower families to get help when, where and how they need it, including virtual and real-time communications. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 85

Co-Sourcing Automation Flexibility Collaborations 85

IBM Services

NOVEMBER 10, 2023

Using AI-insights and embedded automation, Turbonomic leverages RIs by recommending when to use and when to buy RIs. It can also automatically purchase them when it is cost-effective to do so and save time for admins to manage. The challenge for IT can be when to use these RIs and when to purchase them.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Everest Group

JUNE 28, 2023

Considering these findings, the following framework provides an overview of disruptions BFSI enterprises face and outlines the actions to offset them: Source: Everest Group 2023 BFSI enterprises need to act swiftly and effectively to mitigate the impact of these disruptions. approach and seamlessly launch related businesses and products?

Banking 52

Banking Cybersecurity Insurance Analytics 52

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Efficiency Customer Service 52

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Customer Service Managed Services 52

Perficient Digital Transformation

JANUARY 23, 2023

These are forecasted to be the top digital transformation trends in 2023. Before diving in, let us take a closer look at the government’s digital transformation trends. Before diving in, let us take a closer look at the government’s digital transformation trends.

Government 64

Government Data Entry Flexibility Design 64

Capgemini

MAY 24, 2023

SAP RISE in ADM: Improving the productivity of ADM services by standardizing development and management With the introduction of SAP RISE, various managed services could be combined into a comprehensive offering. SAP RISE fits into application and infra management – and includes TAM services as well.

Service 52

Service Managed Services Out-Tasking Banking 52

IBM Business Partners

AUGUST 16, 2023

Gartner predicted that cloud spending would reach nearly $600 billion by the end of 2023. There are many reasons why organizations have embraced cloud services, including improved efficiencies, cost savings, scalability, flexibility and quicker time-to-market. These tools can also forecast future usage and costs.

Automation 67

Automation Software Cost Control Flexibility 67

Premier BPO

MARCH 29, 2023

Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team. I look forward to 2023 kicking it into the next year with a lot of foundation set during 2022. This makes us want to work hard to help add value to the business.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Everest Group

JANUARY 17, 2023

Through in-house capabilities or integration with external AI providers, low-code platforms aspire to provide AI-powered development assistance, AI-based application management services, AI-based automated testing, AI-powered code quality alerts, and AI-augmented portfolio analysis. Collaborative development.

Research 52

Research Collaborations Sourcing Design 52

Infosys Consulting

JUNE 29, 2023

Over the last few years, the adoption of cloud (and multicloud) has been constantly on the rise, and it is predicted that 85% of businesses will embrace a cloud-first principle by 2025 with hybrid solutions as the preferred way (Gartner, 2023). Talent shortage – Talent shortage is for sure one of the biggest problems.

Engineering 52

Engineering Design Analytics Government 52

Perficient Digital Transformation

DECEMBER 1, 2022

That immediately brings you into the headless world of 2023 and drastically simplifies the further upgrade options, not to mention the potential migration to the XM Cloud. That means now we can automate operations around items (including media), templates, search as well as managing sites. Management Services 5.0

Out-Tasking 64

Out-Tasking Sourcing Government Management 64

inDinero

JUNE 3, 2021

Automation is creating more efficient ways to run a business from the factory floor to customer retention. IT BPO involves a managed service provider (MSP) that offers clients more than a fix for what’s broken. Robotic Process Automation. I think automation is a compliment more than a competitor to human power.

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64